Ascentia Support Services Ltd

Unit 103 Havelock Hub, 14 Havelock Place, Harrow HA1 1LJ
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9.3 4 Reviews
  • Ascentia Support Services Ltd, Harrow
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Adult Home Care (18+)

Personal Care & Household Services

  • Medication Assistance (Oral)
  • Domestic Services / Home Help
  • Companionship
  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Older Person Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £20 – £30
  • Weekly Live-in Care Fees: from £1200

We understand that different situations require different solutions, so we are happy to talk through your options with you before deciding what service is best for you.

These prices are only a guideline, please contact Ascentia Support Services Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Owner

  • Ascentia Support Services Ltd

Person in charge

  • Celine Eno (Manager)
Are you the Owner/Manager of Ascentia Support Services Ltd? View your Advertising Options

Ascentia Support Services Ltd Reviews (4)

9.3

Ascentia Support Services Ltd has a Review Score of 9.3 (9.250) out of 10, based on 4 reviews in the last 2 years. Over all time Ascentia Support Services Ltd has 4 reviews.

Overall Experience

  • 4
  • 0
  • 0
  • 0
  • 0

Date Published

4
2
2
4
0

Review from Monisha A (Daughter of Client) published on 21 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Kind and caring, and all done with a personal touch. They look after my mum so well, she feels so comfortable with her carer. The manager checks in regularly to make sure everything is OK. Would recommend to anyone looking for carers.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Saul S (Client) published on 17 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care I have received from Ascentia has been a rock of support that has helped me find stability after being in a bad state. The carer and the manager are always available, extremely kind, responsive and respect my choices.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Margarita C (Client) published on 24 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care I am receiving.
The manager and carers are fantastic.

Reply from Celine Eno, Director / RM at Ascentia Support Services Ltd

Thanks so much for making time to leave us a review. This is quite motivating for me and all the care staff involved in your care. Our goal is to provide the highest quality of care to you as your satisfaction is our top priority. We are always striving to do better. Please do not hesitate to let us know if there is anything we can do to make your experience even better. We really care like family. Again thank you!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Matt C (Son of Client) published on 8 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and Ascentia have been excellent since the very first interview. They have always treated Mum with great respect, genuinely caring for her, not just treating her as a 'job'. They have supported Mum with domestic tasks and increasingly personal care as her condition worsens. They have also
been a point of contact for health professionals visiting Mum at home. Record keeping and communication with me has been thorough, timely and helpful. The manager brings a wealth of experience, shown in her continual assessment of risks, advice to me on help available to Mum, highlighting things to prepare for in the near future, and her gentle encouragement to Mum to avoid 'risky' behaviour. Mum was apprehensive of having carers but now looks forward to their visits. As new staff have been brought onboard you can tell they have been careful to match the 'right' carer to Mum.

Reply from Celine Eno, Director/ RM at Ascentia Support Services Ltd

It's always been our aim to deliver the highest quality of care and ensure client safety and satisfaction. This testimony is an attestation of our promise to provide person-centred care to meet the needs of your mum in a way that respects her choices, preferences and wishes.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.3 (9.250)

Overview of Review Score

The Review Score of 9.3 (9.250) out of 10 for Ascentia Support Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Ascentia Support Services Ltd is calculated as follows: ( (24 Excellents x 5) ) ÷ 24 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Ascentia Support Services Ltd is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 May 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Frequently Asked Questions about Ascentia Support Services Ltd

What Type of Services does Ascentia Support Services Ltd offer?

Ascentia Support Services Ltd offers Home Care.

How many Carers does Ascentia Support Services Ltd employ?

Ascentia Support Services Ltd employs 8 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Ascentia Support Services Ltd to verify any information. View our terms and conditions. Ascentia Support Services Ltd has an Basic Service - more info.