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Right at Home (North Leeds, Otley & Wetherby)

East View, Broadgate Lane, Horsforth, Leeds LS18 4BX
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Right at Home (North Leeds, Otley & Wetherby), Leeds
Right at Home (North Leeds, Otley & Wetherby), Leeds
Right at Home (North Leeds, Otley & Wetherby), Leeds

Right at Home North Leeds, Otley & Horsforth delivers trusted, high-quality homecare that supports independent living and provides peace of mind for families. Their personalised services range from companionship and personal care to specialist clinical support, including catheter, stoma, and PEG feeding care, across the local community.

The dedicated team specialises in providing compassionate, person-centred care at home, helping Clients maintain their dignity, wellbeing, and comfort in familiar surroundings. Whether it’s...  

Care Provided by Right at Home (North Leeds, Otley & Wetherby)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • Stoma Care
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Daily Charges per Person

  • Hourly Visiting Care Fees: £35 - £40
  • Weekly Live-in Care Fees: £1,600 - £2,000

These fees are a guideline only. Please contact us directly to discuss your needs and pricing

The price(s) shown are provided by the agency. Contact Right at Home (North Leeds, Otley & Wetherby) for full pricing details and T&Cs.

Contact Right at Home (North Leeds, Otley & Wetherby) to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)

Good to Know

Group/Owner

Person in charge

  • Rachel Critchley (Managing Director)

Right at Home (North Leeds, Otley & Wetherby) Reviews (47)

10

Right at Home (North Leeds, Otley & Wetherby) has a Review Score of 10 (9.987) out of 10, based on 40 reviews in the last 2 years. Over all time Right at Home (North Leeds, Otley & Wetherby) has 47 reviews.

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Showing 47 reviews matching selected criteria
Review from J B (Son of Client) published on 31 May 2024 Submitted via Website
Overall Experience
The staff at Right At Home have been great.
We made contact as Mum was deteriorating with dementia and in need of more help.
Following a detailed assessment and home visit, the team were able to rapidly get a package of care in place that felt both professional yet personalised. The lead time to start the package was a matter of days and that helped take a weight off our minds.
Right At Home initially started visits twice daily but have increased to three times daily after gauging Mum's needs. The care provided has been comprehensive and compassionate.
The carers have worked wonders with Mum - managing personal care, nutritional needs and engaging in social activities, both at home and with trips out.
In addition to the care provided for Mum being great, the team have also provided practical assistance to us by helping get repairs done around the house which has been a godsend as we live a distance away.

Thank you!

Reply from Rachel Critchley, Director at Right at Home (North Leeds, Otley & Wetherby)

Thank you so much for taking the time to write us such a glowing review. As you know we absolutely love visiting your Mum! We are so pleased that we have been able to support her and delighted that she has also been able to gain a little weight over the last few months from the nutritious meals we...  

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Review from K B (Daughter of Client) published on 17 May 2024 Submitted via Website
Overall Experience
The manager and her team provided great care at very short notice, supporting Mum in her home and helping her with all her basic hygiene needs, encouraging her to mobilise and regain her confidence after a recent spell in hospital.
Help was also provided with cleaning, household chores and shopping, and encouraging mum to eat regular meals.
Helping mum, helped and supported us.

Many thanks to everyone.

Reply from Rachel Critchley, Director at Right at Home (North Leeds, Otley & Wetherby)

Thank you for taking the time to review our care company, Right at Home Leeds North, Otley and Horsforth. I'm pleased that we were able to provide great care at very short notice, helping your Mum to regain her confidence in the process. We are glad that we have also provided peace of mind for you...  

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Review from Louis D (Partner of Client) published on 16 May 2024 Submitted via Postal Card
Overall Experience

The carers supplied were and are very professional, caring and supportive and willing to do everything that was asked of them.

Reply from Rachel Critchley, Director at Right at Home (North Leeds, Otley & Wetherby)

Thank you so much for taking the time to write Right at Home North Leeds, Otley and Horsforth a review. We have all enjoyed caring for your wife, she has been an absolute pleasure to get to know. We are delighted to have been able to support her in her recovery. Thank you for choosing Right at Home North Leeds.

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Review from D K (Client / Service User) published on 9 May 2024 Submitted via Postal Card
Overall Experience

Signed up for your service one month ago. Find your carers very good, pleasant and helpful. Very pleased to have transport to medical appointments arranged. Carers always willing to help in the kitchen - veg prep, fridge cleaning, a great help. Thank you.

Reply from Rachel Critchley, Director at Right at Home (North Leeds, Otley & Wetherby)

We are delighted that you have been happy with our North Leeds and Otley home care service. It's been an absolute pleasure to help you both around the home and assist with transportation to appointments. Thank you for taking the time to review us. I will pass you comments on to the team of carers.

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Review from Gill D (Wife of Client) published on 8 May 2024 Submitted via Postal Card
Overall Experience

I contacted them to help support my husband who was struggling with serious mobility issues at home. Care was offered three times a week to support his needs. The carer and manager had visited to complete an assessment and provide a comprehensive care package. They have been brilliant and supported both of us through a very difficult time. I would highly recommend this company without hesitation to anyone seeking help and support at home.

Reply from Rachel Critchley, Director at Right at Home (North Leeds, Otley & Wetherby)

Thank you so much for your very kind words. It has been a pleasure supporting your loved one. I will ensure that your feedback is passed on to the rest of the team.

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Review from D R (Husband of Client) published on 8 May 2024 Submitted via Postal Card
Overall Experience

The service from Right at Home has always been excellent. The response to me requesting a service/support for my wife was both quick and empathetic. The introduction of staff to my wife was very gentle and she has taken very quickly to the staff supporting her. I have witnessed how gentle and client-focused they have been, always treating my wife with the respect and dignity she required and overall it has been an excellent service.

Reply from Rachel Critchley, Director at Right at Home (North Leeds, Otley & Wetherby)

Thank you so much for taking the time to share your positive experience about our North Leeds homecare service. We feel privileged that you came to us seeking support for your wife and we feel delighted that we have been able to give you back some valuable time in your day. It has been a pleasure...  

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Review from Emilie B (Client / Service User) published on 8 May 2024 Submitted via Postal Card
Overall Experience

I have been most encouraged by all the care received, not bodily so much as verbal encouragement and mainly housework and helping me walk etc. As I live alone and because my memory is so unreliable I have been able to talk over some everyday problems and each carer has been very understanding and most helpful.

Reply from Rachel Critchley, Director at Right at Home (North Leeds, Otley & Wetherby)

Thank you for your wonderful review. I'm so pleased that you have had such a great experience with Right at Home North Leeds, Otley and Horsforth. We really enjoy visiting you and are delighted that we have been able to help you discuss your everyday problems. I will ensure that your feedback is passed on to the team. Take care.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 October 2025
Overall Good
  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

News (1)

News
  • Posted: Wednesday 22 Apr 2026Right at Home North Leeds, Otley and Horsforth has been awarded the 5-star Employer. This award followed its network’s annual anonymised Carer Satisfaction Survey results, administered by the independent research...

Awards / Recognitions (18)

Meet the Team (2)

Rachel Critchley Job Title: Managing Director and Owner of Right at Home North Leeds, Otley & Horsforth Joined: 2023
Rachel Critchley

Having lived in North Leeds for over 20 years, I know the area like the back of my hand – and I’m incredibly proud to serve the community I call home. As the Owner and Managing Director of Right at Home North Leeds, Otley & Horsforth, I feel privileged to provide high-quality, reliable home care services that help people live comfortably and confidently in their own homes.

Since the age of 30, I’ve owned and successfully managed several businesses – but nothing has been more rewarding than combining my entrepreneurial experience with my true passion: helping people.

I’m especially committed to supporting older adults and those living with dementia, which is why I volunteer with several fantastic local organisations including AVSED, Guiseley Senior Citizens, Guiseley Memories, and Dementia Friendly Horsforth. Whether I’m on a steering group or serving tea at a social, I love being hands-on in the Leeds community.

Outside of work, I’m a proud mum to my two wonderful kids, Ella and Jack, and enjoy long walks with our lively Yorkshire whippet, Alfie. I also love camping, travelling, and getting stuck into the occasional property renovation project.

At Right at Home North Leeds, Otley & Horsforth, I’m surrounded by a dedicated team of professional CareGivers who go above and beyond every day. We provide a wide range of personalised support – including personal care, companionship, respite care, and specialist dementia care – across North Leeds, Otley and Horsforth. Every tailored care plan is designed to meet individual needs and promote dignity, independence and wellbeing.

Creating a positive, supportive working environment is one of my top priorities. I want every member of our team to feel valued, respected and proud of the life-changing work they do.

My personal values are trust, equality and compassion, and they guide everything we do at Right at Home North Leeds, Otley & Horsforth. If you’re looking for a compassionate, trusted provider of in-home care, or would like to learn more about joining our growing team, I’d love to connect with you.

Anna Urwin Job Title: Registered Manager of Right at Home North Leeds, Otley & Horsforth Joined: 2023
Anna Urwin

Hi, I’m Anna, the Registered Manager at Right at Home North Leeds, Otley and Horsforth, and I’m proud to support our wonderful team from our office in Horsforth.

I’ve lived in Yeadon for many years, and my heart truly belongs here. It’s a privilege to now serve the very communities I’ve grown up in and care deeply about.

My journey into care began in the most personal way – as an unpaid carer for my Grandma, who was living with Alzheimer’s disease. Supporting her through the challenges of dementia was both humbling and rewarding, and it helped me understand just how important compassionate, person-centred support really is. After she passed away, my Grandad moved into a care home. While the staff were kind, I know he would have felt more comfortable and connected staying in his own home, surrounded by the memories he cherished.

That experience inspired me to explore professional care work. I began my career in domiciliary care in Horsforth as a Care Assistant. I quickly realised I had found my calling. I progressed to Care Co-ordinator and eventually became a Registered Manager – a role I’m incredibly proud to hold today.

I’m passionate about providing high-quality, in-home care that allows people to remain safe, independent, and supported in the place they know best – home. I also enjoy giving back to the community through local volunteering with over-65s in Horsforth and Guiseley.

Working at Right at Home North Leeds, Otley and Horsforth has been an inspiring and fulfilling chapter in my career. From the moment I joined the Horsforth branch, I have not looked back.

Every day, I feel proud to lead a team of dedicated CareGivers who make a real difference in the lives of our Clients and their families.

I’m excited about what the future holds as we continue to grow and deliver trusted, compassionate care across North Leeds, Otley and Horsforth.

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