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Right at Home (North Leeds, Otley & Wetherby)

East View, Broadgate Lane, Horsforth, Leeds, West Yorkshire LS18 4BX
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Right at Home (North Leeds, Otley & Wetherby), Leeds
Right at Home (North Leeds, Otley & Wetherby), Leeds
Right at Home (North Leeds, Otley & Wetherby), Leeds

Right at Home North Leeds, Otley & Horsforth delivers trusted, high-quality homecare that supports independent living and provides peace of mind for families. Their personalised services range from companionship and personal care to specialist clinical support, including catheter, stoma, and PEG feeding care, across the local community.

The dedicated team specialises in providing compassionate, person-centred care at home, helping Clients maintain their dignity, wellbeing, and comfort in familiar surroundings. Whether it’s...  

Care Provided by Right at Home (North Leeds, Otley & Wetherby)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • Stoma Care
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Daily Charges per Person

  • Hourly Visiting Care Fees: £35 - £40
  • Weekly Live-in Care Fees: £1,600 - £2,000

These fees are a guideline only. Please contact us directly to discuss your needs and pricing

The price(s) shown are provided by the agency. Contact Right at Home (North Leeds, Otley & Wetherby) for full pricing details and T&Cs.

Contact Right at Home (North Leeds, Otley & Wetherby) to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)

Good to Know

Group/Owner

Person in charge

  • Rachel Critchley (Managing Director)

Right at Home (North Leeds, Otley & Wetherby) Reviews (42)

10

Right at Home (North Leeds, Otley & Wetherby) has a Review Score of 10 (9.978) out of 10, based on 38 reviews in the last 2 years. Over all time Right at Home (North Leeds, Otley & Wetherby) has 42 reviews.

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Showing 42 reviews matching selected criteria
Review from D R (Husband of Client) published on 8 May 2024 Submitted via Postal Card
Overall Experience

The service from Right at Home has always been excellent. The response to me requesting a service/support for my wife was both quick and empathetic. The introduction of staff to my wife was very gentle and she has taken very quickly to the staff supporting her. I have witnessed how gentle and client-focused they have been, always treating my wife with the respect and dignity she required and overall it has been an excellent service.

Reply from Rachel Critchley, Director at Right at Home (North Leeds, Otley & Wetherby)

Thank you so much for taking the time to share your positive experience about our North Leeds homecare service. We feel privileged that you came to us seeking support for your wife and we feel delighted that we have been able to give you back some valuable time in your day. It has been a pleasure...  

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Emilie B (Client / Service User) published on 8 May 2024 Submitted via Postal Card
Overall Experience

I have been most encouraged by all the care received, not bodily so much as verbal encouragement and mainly housework and helping me walk etc. As I live alone and because my memory is so unreliable I have been able to talk over some everyday problems and each carer has been very understanding and most helpful.

Reply from Rachel Critchley, Director at Right at Home (North Leeds, Otley & Wetherby)

Thank you for your wonderful review. I'm so pleased that you have had such a great experience with Right at Home North Leeds, Otley and Horsforth. We really enjoy visiting you and are delighted that we have been able to help you discuss your everyday problems. I will ensure that your feedback is passed on to the team. Take care.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 October 2025
Overall Good
  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

News (1)

News
  • Posted: Wednesday 22 Apr 2026Right at Home North Leeds, Otley and Horsforth has been awarded the 5-star Employer. This award followed its network’s annual anonymised Carer Satisfaction Survey results, administered by the independent research...

Awards / Recognitions (16)

Meet the Team (2)

Rachel Critchley Job Title: Managing Director and Owner of Right at Home North Leeds, Otley & Horsforth Joined: 2023
Rachel Critchley

Having lived in North Leeds for over 20 years, I know the area like the back of my hand – and I’m incredibly proud to serve the community I call home. As the Owner and Managing Director of Right at Home North Leeds, Otley & Horsforth, I feel privileged to provide high-quality, reliable home care services that help people live comfortably and confidently in their own homes.

Since the age of 30, I’ve owned and successfully managed several businesses – but nothing has been more rewarding than combining my entrepreneurial experience with my true passion: helping people.

I’m especially committed to supporting older adults and those living with dementia, which is why I volunteer with several fantastic local organisations including AVSED, Guiseley Senior Citizens, Guiseley Memories, and Dementia Friendly Horsforth. Whether I’m on a steering group or serving tea at a social, I love being hands-on in the Leeds community.

Outside of work, I’m a proud mum to my two wonderful kids, Ella and Jack, and enjoy long walks with our lively Yorkshire whippet, Alfie. I also love camping, travelling, and getting stuck into the occasional property renovation project.

At Right at Home North Leeds, Otley & Horsforth, I’m surrounded by a dedicated team of professional CareGivers who go above and beyond every day. We provide a wide range of personalised support – including personal care, companionship, respite care, and specialist dementia care – across North Leeds, Otley and Horsforth. Every tailored care plan is designed to meet individual needs and promote dignity, independence and wellbeing.

Creating a positive, supportive working environment is one of my top priorities. I want every member of our team to feel valued, respected and proud of the life-changing work they do.

My personal values are trust, equality and compassion, and they guide everything we do at Right at Home North Leeds, Otley & Horsforth. If you’re looking for a compassionate, trusted provider of in-home care, or would like to learn more about joining our growing team, I’d love to connect with you.

Anna Urwin Job Title: Registered Manager of Right at Home North Leeds, Otley & Horsforth Joined: 2023
Anna Urwin

Hi, I’m Anna, the Registered Manager at Right at Home North Leeds, Otley and Horsforth, and I’m proud to support our wonderful team from our office in Horsforth.

I’ve lived in Yeadon for many years, and my heart truly belongs here. It’s a privilege to now serve the very communities I’ve grown up in and care deeply about.

My journey into care began in the most personal way – as an unpaid carer for my Grandma, who was living with Alzheimer’s disease. Supporting her through the challenges of dementia was both humbling and rewarding, and it helped me understand just how important compassionate, person-centred support really is. After she passed away, my Grandad moved into a care home. While the staff were kind, I know he would have felt more comfortable and connected staying in his own home, surrounded by the memories he cherished.

That experience inspired me to explore professional care work. I began my career in domiciliary care in Horsforth as a Care Assistant. I quickly realised I had found my calling. I progressed to Care Co-ordinator and eventually became a Registered Manager – a role I’m incredibly proud to hold today.

I’m passionate about providing high-quality, in-home care that allows people to remain safe, independent, and supported in the place they know best – home. I also enjoy giving back to the community through local volunteering with over-65s in Horsforth and Guiseley.

Working at Right at Home North Leeds, Otley and Horsforth has been an inspiring and fulfilling chapter in my career. From the moment I joined the Horsforth branch, I have not looked back.

Every day, I feel proud to lead a team of dedicated CareGivers who make a real difference in the lives of our Clients and their families.

I’m excited about what the future holds as we continue to grow and deliver trusted, compassionate care across North Leeds, Otley and Horsforth.

Frequently Asked Questions about Right at Home (North Leeds, Otley & Wetherby)

How many Carers does Right at Home (North Leeds, Otley & Wetherby) employ?

Right at Home (North Leeds, Otley & Wetherby) employs 25 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Right at Home (North Leeds, Otley & Wetherby) to verify any information. View our terms and conditions. Right at Home (North Leeds, Otley & Wetherby) has an Enhanced Service - more info.