Healthcare First

Aldelphi Court, 1-3 East Street, Epsom KT17 1BB
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9.4 5 Reviews
  • Healthcare First, Epsom
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £24
  • Weekly Live-in Care Fees: from £1150

Fees will be tailored to match the level of care required.

These prices are only a guideline, please contact Healthcare First to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Owner

  • Healthcare First Ltd

Person in charge

  • Shafique Khan (Registered Manager)
Are you the Owner/Manager of Healthcare First? View your Advertising Options

Healthcare First Reviews (5)

9.4

Healthcare First has a Review Score of 9.4 (9.433) out of 10, based on 5 reviews in the last 2 years.
Over all time Healthcare First has 5 reviews.

Overall Experience
  • 5
  • 0
  • 0
  • 0
  • 0
Date Published
  • 5
  • 0
  • 1
  • 5
  • 0
Reviewer Connection to Healthcare First
  • 2
  • 2
  • 1
Total of 5, showing 1-5
Review from Chris K (Daughter of Client) published on 7 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the very beginning we had the best possible experience with Higher Healthcare. They can be reached by phone day and night, including weekends - we contacted them on a Saturday. We were put in touch with the Director of Care, who lived up to his title, being very caring and dedicated. He gave us
important advice to help us care for our father in the interim, and worked extremely hard to put carers in place speedily. The carers were experienced and skilled, dedicated to their profession, thorough and extremely kind to both our parents. They engendered confidence and respect from the outset. We are very thankful to all at Higher Healthcare for their help in our time of need.
Reply from Jay Khan, Manager at Healthcare First

Thank you for your kind review. We're grateful to have supported your family during such an important time. It's wonderful to hear that our team made a positive impact. We pride ourselves on offering dedicated, professional care, and we're glad this was reflected in your experience and truly appreciate your trust in Higher Healthcare.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from C F (Client) published on 15 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I've had live-in care provided by Higher Healthcare for a few months now. Having recently had bad experiences with other companies I was apprehensive at first, however, Higher Healthcare were very reassuring and stressed to me that they would find the right carer and provide me with the appropriate
support. The managers visited me at home, really listened and understood what I needed.
Nothing has been too much bother and they are always readily contactable with any queries or concerns. I get on so well with my two carers and both are very competent, providing safe and effective care. I'm happier and less stressed than I've felt in quite some time.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from G L (Daughter of Client) published on 12 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager and another member of staff in particular are very professional. They spent time with us to discuss our needs, the type of person required and the times and days required.
They checked our safety plans in place and how the carer they put in place would help my dad.
They have supplied
the perfect afternoon carer for our 96-year-old dad.
They have respected our wishes and my dad is very happy.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Ted S (Son of Client) published on 10 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Following my centenarian mother's fall and surgery for a broken hip it became sine qua non that further round-the-clock care had become an imperative. My mother's needs had altered irrevocably as it was now clear she would not be able to walk again and although she already had daytime carers I needed
to hurriedly find a carer agency to provide overnight cover at short notice. Fortunately, Higher Healthcare was able to fill the breach and everything was arranged post haste.
Higher Healthcare introduced a young carer who immediately formed a rapport with my mother and having observed their initial encounter I had a quick sense this person was most suitable. As it has turned out the carer has shown herself to be highly competent and invested in my mother's wellbeing. My brother and I are very grateful to Higher Healthcare for their exemplary service and to the carer for her dedication to looking after my elderly mother.
Reply from Jay Khan, Manager at Healthcare First

Thank you for your feedback and kind words! We are happy that we have been able to support your Mother. Best wishes, Registered Manager and Higher Healthcare team.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Rob T (Son of Client) published on 24 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Higher Healthcare has proven very diligent and helpful in providing daily in-house care for my elderly mother.
They have taken great pains to try and match the carers with my mum, taking into account her various needs and requirements.
Also, they are readily contactable at any time of the day or
night for any queries or additional assistance the family may require.
The company fully engages with the family from the outset to provide a very professional level of care.
All in all, the system is working well, and I believe that my mum enjoys the company and assistance of the carers, and we have certainly seen a marked improvement in her demeanour since the care plan was instigated approximately 3 weeks ago.
I would highly recommend Higher Healthcare to anyone seeking to provide care for a member of their family.
Thank you Higher Healthcare.
Reply from Jay Khan, Manager at Healthcare First

Thank you for your feedback! We really appreciate it!

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.4 (9.433)

Overview of Review Score

The Review Score of 9.4 (9.433) out of 10 for Healthcare First is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 5 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.933 for Healthcare First is calculated as follows: ( (28 Excellents x 5) + (2 Goods x 4) ) ÷ 30 Ratings = 4.933
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Healthcare First is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Healthcare First

What Type of Services does Healthcare First offer?

Healthcare First offers Home Care & Nursing Care.

How many Carers does Healthcare First employ?

Healthcare First employs 200 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Healthcare First to verify any information. View our terms and conditions. Healthcare First has an Basic Service - more info.