SureCare Trafford

701 Chester Road, Manchester M32 0RW
Review Us
9.9 26 Reviews
  • SureCare Trafford, Manchester
SureCare Trafford provides a range of care services that are designed to enhance the lives of all clients. From 30 minute visits to full time live in care, care plans are created completely around the individual needs of the individual. They provide a full bespoke person-centred service and will work with you to ensure that the care provided is second to none.

They have a team of experienced and professional care givers who can cater for all levels of care needs. All staff members are DBS checked, undergo vigorous classroom and online training, and are carefully chosen for their compassion, dedication and kindness.

SureCare Trafford pride themselves on endeavouring to deliver high quality care at all times.

Care Provided by SureCare Trafford

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 15 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £27.12 – £27.12
  • Weekly Live-in Care Fees: £1400 – £1800

These prices are only a guideline, please contact SureCare Trafford to find out the exact price for your requirements.

Contact SureCare Trafford to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact SureCare Trafford to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Hasina Anwar (Manager)
9.9

SureCare Trafford has a Review Score of 9.9 (9.854) out of 10, based on 26 reviews in the last 2 years.
Over all time SureCare Trafford has 26 reviews.

Overall Experience
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Date Published
  • 26
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Reviewer Connection to SureCare Trafford
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Total of 26, showing 1-20
Review from A D (Daughter of Client) published on 15 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent service from all members of staff, prompt, reliable, carers are first class.
My mum has live in carers. They treat mum with great care and respect.
My mum and I are really happy with the service.
Reply from Hasina Anwar, Registered Manager at SureCare Trafford
Thank you so much for taking the precious time out and leaving SureCare such a wonderful and glowing review of the support being provided for your mum! She is such a lovely and warm lady and the…read more
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Review from A R (Client) published on 24 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
After a stay in hospital in June '25 and ongoing health problems, my medical team recommended me to get a carer and my local authority assessed my needs. They suggested SureCare, who prepared a care plan for me.
Once the paperwork was completed I then had daily, morning visits from a carer, who helped
me with showering and washing.
The carer, a young man, was very polite and helpful and continues to be so.
My wife and I are both in our 70's, so the carer provides reassurance for both of us.


We are very pleased with the services that SureCare provide.

Reply from Hasina Anwar, Registered Manager at SureCare Trafford
Thank you so much for leaving such a glowing and 5 star review! Positive feedback really brightens our day and further enforces our drive to aim to deliver the best person centred care that we…read more
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Review from M K (Daughter of Client) published on 19 September 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
The agency have been great to deal with and very accommodating. The carers are compassionate and respectful to my father. However, I do feel some individuals can be a little judgemental towards me, for things that they feel should be done differently. One issue that needs addressing is that the carers
rarely spend the time being paid for with my father. Often they will do the bare minimum and leave.
Reply from Hasina Anwar, Registered Manager at SureCare Trafford
SureCare would like to thank you for your time in sharing your experience of the support your father receives. All feedback is greatly appreciated and provides us with the drive to further improve our…read more
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Review from P H (Client) published on 18 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I normally have three carers a week, The carer comes in on a Sunday and the carer. Who's there for me every day of the week bar Sunday up for to the one that is there every day of the week he's a fantastic help to me. He does a fantastic job. He helps me with my breakfast and does any other jobs that
I need doing we only have half an hour in the morning and a half an hour in the evening, but I could not do without him. He knows everything I do not have to asking him to do anything. He just does it And it would be like cutting both hands off if he wasn't there for me I really appreciate what he does for me as of the other guys. They also do a great job and the guy does my shopping. He is fantastic because he knows where to get my items from and my basic needs which is a big help. The guy who does Sunday is exactly the same as the one who does every day of the week fantastic I would not do without them. I'd be lost. Thank you very much SureCare for giving me the best carers
Reply from Hasina Anwar, Registered Manager at SureCare Trafford
SureCare would like to thank you wholeheartedly, for taking the time out and leaving such a glowing 5 star review! All feedback is greatly appreciated, and positive feedback always brightens our day…read more
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Review from Z A (Daughter of Client) published on 16 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
A huge thanks to SureCare Trafford, we have had a really good experience with this company and I know my family member is in good hands with them. From daily chores and cleaning to just keeping him company, they have really helped him to feel better. I would 100% recommend SureCare to anyone else looking
for a carer as they have gone above and beyond to provide this. They are incredibly thoughtful!
Reply from Hasina Anwar, Registered Manager at SureCare Trafford
Thank you so much, in taking your precious time out and leaving SureCare such a glowing review about the support being received for your family member. Positive feedback further enforces our…read more
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Review from L T (Daughter of Client) published on 16 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely carers very helpful and attentive! Always happy to help and take great care in making sure my dad's needs are met. The carers are very polite and make my dad feel very comfortable. Thanks very much
Reply from Hasina Anwar, Registered Manager at SureCare Trafford
SureCare would like to thank you, for taking the precious time out and leaving such a wonderful and glowing review about the support we provide for your dad! We are truly grateful for your feedback…read more
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Review from N R (Daughter of Client) published on 10 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The CFO and his team are amazing. My dad can be a difficult character and they look after him with the upmost respect, care and compassion.
They mainly help him with medications and meal prep but also keep his flat tidy and clean when required.
Reply from Hasina Anwar, Registered Manager at SureCare Trafford
SureCare would like to thank you for taking the precious time out and leaving such a kind review about the support being provided for your dad. We always aim to meet the high standards that we set for…read more
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Review from C B (Daughter of Client) published on 9 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has been using Surecare Trafford now for a few months we both can't speak of them highly enough! From initial visit through to daily care provided professionalism, empathy and genuine care shines through. The carers keep me updated as often as required and the team in the office have worked closely
with us as dad's needs have changed. I very rarely write reviews but this one is thoroughly deserved.
Reply from Hasina Anwar, Registered Manager at SureCare Trafford
Thank you so much, for taking the time to review the support that your dad receives, it truly is appreciated! SureCare always aim to deliver the best, person centred care and to also support our…read more
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Review from Barbara D (Client) published on 28 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I had a 24 hours live in care with Sure care Trafford. I had a great experience.I found great and good carers like two in particular. They are excellent, very friendly at their job. Nothing was too much trouble. They went over and above at their duty. And I feel that I made these ladies as friends with
me as well as carers . We all work together very well and have good conversations. Overall, I found them quite respectful and caring towards me. I can recommend both. Both turned out as excellent carers.
Reply from Hasina Anwar, Registered Manager at SureCare Trafford
SureCare would like to thank you whole heartedly for taking the time out and leaving such a glowing review about the 24 hour live in care being supported. I know the carers who live with you enjoy…read more
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Review from L C (Daughter of Client) published on 29 July 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum has been receiving care from this company for several months now ! Started off very rocky as the carers were different everyday so were messing her tablets up as they didn't really know what they were doing ! This caused my mum a lot of distress !
It has improved a lot , she has a regular carer
for the past month who my Mum absolutely loves They have a really good relationship , always having a giggle together and chat . My mum is a lot happier now and more relaxed .My Mum's carer now is a lovely girl who is amazing at her job , so a big thank you to her for making my Mum a very happy lady !
Reply from Hasina Anwar, Registered Manager at SureCare Trafford
SureCare would like to thank you for taking your time in sharing the experience, this is always appreciated. We always thrive to maintain the high standards that we set for SureCare and deliver the…read more
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Review from Wendy G (Daughter of Client) published on 24 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
There was a feeling of apprehension when mum started to have carer's as she has never had this kind of assistance in her own home.But any doubts were quickly dispelled becausethe carer's she has have been very professional, thoughtful and caring with her.
Mum has grown very fond of the ladies who
come every day and has good relationshipswith them all.
When I have contacted the office the staff are very helpful and friendly .
So on the whole we are very satisfied with the service and support provided for mum.
Reply from Hasina Anwar, Registered Manager at SureCare Trafford
SureCare would like to thank you wholeheartedly for taking the time in leaving such a wonderful review! We take all feedback, good or bad, as a scope to learn, excel or improve our services. We take…read more
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Review from Norma S (Wife of Client) published on 16 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both my husband and I are very impressed with the care he has been receiving over the last 4 months. One particular carer who has been coming from the start, I cannot praise enough. We have been treated like family; he is so caring and courteous and treats my husband with dignity and respect. The help
to me has been immense too and has taken the weight off my shoulders. He is a credit to your company. I would 100% recommend your company to anyone looking for care for their loved ones.
Reply from Hasina Anwar, Registered Manager at SureCare Trafford
SureCare Trafford would like to thank you wholeheartedly for taking your precious time in leaving such a kind and thoughtful review about the services that are being provided. We are delighted to hear…read more
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Review from P W (Daughter-in-law of Client) published on 8 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carer is a very caring, compassionate, and kind individual. She enters the property with a cheerful and respectful greeting for him, immediately putting him at ease. Her visits always begin with genuine concern for his well-being and as the visit unfolds, she often leads him in engaging chair-based
dance exercises, which he welcomes with enthusiasm and joy.The connection between them is clearly mutual and uplifting-it's a real pleasure to witness such positive, respectful interaction between caregiver and client. Manveer is also consistently courteous with us, taking the initiative to stay informed about any recent changes in Raymond's condition. She demonstrates a high level of conscientiousness and respect, and I truly believe Raymond benefits immensely under her attentive care.
Reply from Hasina Anwar, Registered Manager at SureCare Trafford
SureCare Trafford would like to thank you for taking the time in reviewing the services that we provide for your father in law. The carers love visiting him and they have a wonderful working…read more
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Review from L M (Daughter of Client) published on 8 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been extremely impressed with Surecare Trafford and wouldn't hesitate to recommend them to anyone who asks. They have been providing care to my elderly mother now for 2 months. She has 4 care calls per day and double carers, so we see a lot of them. All carers are polite and respectful and go
out of their way to meet my mother's needs. Nothing is too much trouble. They care, exactly as carers should. My Mum loves so many of them. One carer in particular is exceptional. The management are also fantastic. Easy to reach out to, friendly and responsive.
Reply from Hasina Anwar, Registered Manager at SureCare Trafford
SureCare Trafford would like to thank you wholeheartedly for taking the precious time in leaving such a wonderful review! We pride ourselves in aiming to deliver the best quality and person centred…read more
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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Sarah H (Daughter of Client) published on 15 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a family we can't thank SureCare Trafford enough. At a very difficult time they have been amazing. The care provided the respect and dignity they have given to my step father as he has struggled to come to terms with his own vulnerability and support to my mother has been simply outstanding. A particular
shout out to three staff members in particular for your gentle and kind manner and your discretion it's been very much appreciated by the family.
Reply from Hasina Anwar, Registered Manager at SureCare Trafford
SureCare would like to thank you for your time in leaving such kind words and for sharing your experience It means the world to us to know that your step father is receiving the care and support he…read more
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Review from Asim D (Son of Client) published on 2 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Surecare have been absolutely amazing since our very first contact with the manager who from the start reassured us that our mothers care is their top priority as it is with all of their patients.
The carers provided have been of the highest level & so professional. They have made our mother so comfortable
at home during this difficult time.
We cannot espress our gratitude enough to the management, staff & company as a whole.
Thank you once again.
Reply from Hasina Anwar, Registered Manager at SureCare Trafford
SureCare would like to thank you wholeheartedly, for taking your precious time in leaving this wonderful review! SureCare thrive on delivering high quality, and person centred care, and to know that…read more
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Review from Amaan P (Client) published on 21 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My carers are very helpful and kind and i have made new friends with them. They help me when i need and support me mentally. The service is fantastic and they lift a lot of weght of my parents shoulders.
I really recommend surecare as they provide professional; care.
Reply from Hasina Anwar, Registered Manager at SureCare Trafford
SureCare would like to thank you wholeheartedly for taking your valuable time in leaving this wonderful review! It is a delight to hear that your carers support all your needs and that you have made…read more
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Review from Ansar A (Son of Client) published on 21 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
SureCare have been amazing throughout providing care to my mother and father. The carers and the management have been nothing but amazing. They have always gone above and beyond for the needs of my loved ones. They are very highly professional and caring people and i cannot recommend them enough.
Reply from Hasina Anwar, Registered Manager at SureCare Trafford
Thank you so much for taking the precious time in leaving such wonderful feedback about our services! We know the carers love visiting your parents and we are delighted to hear that the carers go…read more
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Review from A N (Son of Client) published on 21 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
They have provided a high professional service. Everything has been clearly explained, and care plan is in place. Care schedule has been flexible and the individual carers have been extremely friendly and professional.
Reply from Hasina Anwar, Registered Manager at SureCare Trafford
SureCare would like to thank you for taking the time in leaving this wonderful review! SureCare takes pride in the team and their efforts in delivering a high quality service, from the carers…read more
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Review from Neil W (Son of Client) published on 21 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team helped us with caring for my mum. They were always helpful and punctual and ensured she took her regular medications even when she tried to avoid taking them. She enjoyed the company and help they provided.
Reply from Hasina Anwar, Registered Manager at SureCare Trafford
Thank you so much for taking your valuable time in leaving this kind review, it is truly appreciated.We are delighted to hear that all your mother's needs were met by the carers, this is what SureCare…read more
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Current Review Score: 9.9 (9.854)

Overview of Review Score

The Review Score of 9.9 (9.854) out of 10 for SureCare Trafford is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 26 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.854 for SureCare Trafford is calculated as follows: ( (134 Excellents x 5) + (12 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 151 Ratings = 4.854
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for SureCare Trafford is based on 26 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (1)

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Meet the Team (8)

Hasina

Hasina Anwar

Job Title: Registered Manager/Managing Director Joined: 2016

I started my career as a care assistant in 2006 and loved the difference I made in my service users’ lives. This incredible passion motivated me to pursue my career and develop further within my role. I worked my way up to Care Manager and then Registered Manager. In 2016, I bought SureCare Bolton and it was the best decision ever! More recently in May 2024, we acquired SureCare Trafford.


We have been going from strength to strength since then and I pride myself on the quality of our services.


We thrive on customer satisfaction, person-centred care and going over and beyond for our service users. My ethos is, the difference between ordinary and extraordinary, is that little extra! Over the years, we have successfully achieved awards for our growth, services and Quality, and the most recent one being rated as the Best Three Rated services in Bolton!


I am extremely proud of my office team, who have all worked their way up, starting as care assistants, to where they are today.


We are, and continue to be dedicated to delivering the best possible care, with passion, understanding, dignity and most importantly, with trained and compassionate care staff who are pivotal in the success of SureCare.

Ali

Ali Zameer

Job Title: CFO Joined: 2016

Ali has worked in the Health Sector for over 5 years as a Radiographer. Ali is currently the Chief Financial Officer of SureCare Bolton.


Ali's drive and passion for helping others have led to opening the SureCare franchise to ensure that people of his local community are taken care of and supported by himself and the dedicated caring team that he employs

Leon

Leon Wright

Job Title: Care Manager Joined: 2021

Leon Wright - Care Manager
I joined the Surecare family as a Quality Monitoring Officer in the Christmas period of 2021. I hit the ground running by showing I was caring and compassionate when Surecare was chosen to be a Bridging Service for social services. Having trained in domiciliary care, mental health care and suicide prevention I worked alongside care managers and co-ordinators as the company’s Quality Lead. It is with great pleasure and pride I have been offered the position of Care Manager, and I work closely with the registered manager to ensure the quality of Surecare’s care is second to none. With a background of ten years in law, three years in distribution, and now four years in care, I bring organisational experience and a passion for perfection that makes me a valued member of the Surecare family.


I am looking forward to bringing the same values and high-quality care, to SureCare Trafford that I do in SureCare Bolton.

Yasmin

Yasmin Utamuliza

Job Title: Trainee Deputy Manager Joined: 2016

Yasmin has over thirteen (13) years of experience within the care sector which includes three (3) years working in Mental Health. Yasmin started working with SureCare as a Care Assistant. Her enthusiasm and dedication to her role saw her promoted to Care Coordinator, Senior Care Coordinator and now Trainee Deputy Manager. Her qualification includes Level 3 in Accounting, Level 3 in Health & Social Care and Level 5 in Health & Social Care.


Yasmin currently works alongside her colleagues to ensure that rotas are tailored towards the needs of the service user and the availability of the staff. She also supports the Registered and Care managers with overseeing the day-to-day running of the business.

Naveed

Naveed Fraz

Job Title: Quality Lead Joined: 2024

I am a former driving instructor and quality assurance auditor who found a new calling in the care industry. After deciding on a career change, I joined SureCare Trafford in early 2024, despite having no prior background in care.


It was the best decision of my life.

Given the opportunity to work in Quality, I take immense pride in helping make people’s lives easier and more fulfilling. The gratitude and appreciation I receive from clients and colleagues is truly priceless. What I enjoy most is the sense of belonging I’ve found, my colleagues have become like family to me.

I work with a dedicated team who consistently goes above and beyond in everything they do. The support I receive from my colleagues is something I truly value, and I’m fortunate to have managers and directors who are always there to encourage and support my career development.

Driven by my newfound passion for care, I’m committed to growing my career in this field. I believe in the power of compassion and teamwork, and I strive to make a positive impact in the community.

Bilal

Bilal Ahmad

Job Title: HR/Senior Carer Joined: 2023

Hello, Thank you for taking the time to read my profile.


I bring over 12 years of experience in Banking from Pakistan, where I developed strong interpersonal, organisational, and leadership skills. In February 2023 I relocated to England and transitioned into the Care industry. This career shift was driven by my desire to make a meaningful impact on others' lives. Working directly with clients I found immense joy and fulfilment in contributing to their daily happiness and well-being.


My dedication and performance led to a promotion in May 2024, where I assumed the role of Senior Carer and assisted with HR. Having first-hand experience both in direct care and office management, I have gained a holistic understanding of how the business operates, enabling me to better serve both clients and staff.


I am fortunate to work with a fantastic team of managers and directors who share the same commitment to excellence. My goal is to continue providing the highest standard of care, ensuring all client's needs are met with compassion and professionalism. I look forward to many years of growth and success in this role, contributing positively to the lives of those we serve.

Tanya

Tanya Bhasera

Job Title: Care Coordinator Joined: 2024

I began my care career in 2021 in my home country, Zimbabwe. With a degree in humanitarian work and experience with various charity organizations, I found fulfilling work at a residential home for children with disabilities and from marginalized societies. I grew to love caring for these children and all the responsibilities associated with the role.


When I moved to the UK, I sought to advance my career and transitioned into adult social care. As a care worker, I've enjoyed getting to know people, assisting them, and providing care. Now, in an administrative role, I'm able to contribute more broadly to the organization.


I'm truly happy in my current role. The dynamic nature of the work, balancing fieldwork and desk work, is stimulating. Even when it's challenging, I find the work rewarding. The flexible hours have allowed me to balance family life and pursue additional training to enhance my knowledge in the industry.

Obinna

Obinna Abraham

Job Title: Learning and Development Officer Joined: 2022

Abraham came from a law background where he represented different clients with their cases in the Court of law in his home country. However, after arriving in the UK to further his studies, he decided to take another turn towards the support of the vulnerable. He started his career as a Care Assistant in 2018 and developed further into a Senior Care Assistant and a Trainer. 


Abraham was employed in SureCare Bolton to support the team with their training, ensuring competence and aiding their development in the role. However, he has also gone the extra mile in supporting the wider team in their roles using his transferrable skills. He has since acquired his PTLLS and still aims to achieve his Level 5 in Health and Social Care.


He is the Learning and Development Officer.

Frequently Asked Questions about SureCare Trafford

What Type of Services does SureCare Trafford offer?

SureCare Trafford offers Home Care.

How many Carers does SureCare Trafford employ?

SureCare Trafford employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact SureCare Trafford to verify any information. View our terms and conditions. SureCare Trafford has an Enhanced Service - more info.