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Brown Glass Healthcare Carlisle has a Review Score of 8.5 (8.500) out of 10, based on 2 reviews in the last 2 years. Over all time Brown Glass Healthcare Carlisle has 2 reviews.
Review from Craig G (Husband of Client) published on 12 June 2025
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Juliana Okoro, Registered Manager at Brown Glass Healthcare Carlisle
Dear Craig,Thank you for your positive feedback, we are happy to make a great difference in your family through the person centred care we deliver. Our aim is to continue to deliver outstanding care and remain a house hold name within Carlisle and surrounding areas that we cover. Thank you for supporting our small team by welcoming our staff to your home.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Christina R (Client) published on 5 June 2025
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Juliana Okoro, Registered Manager at Brown Glass Healthcare Carlisle
Dear Christina,Thank you for the positive feedback, ensuring our service users are treated with respect and dignity are our core values. It is also our culture to go beyond and above for the people we support ensuring they have a great experience. We appreciate the opportunity you gave us to be a part of your care journey and would continue to provide a safe and outstanding care for you and everyone we support. Thank you!
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 8.5 (8.500) out of 10 for Brown Glass Healthcare Carlisle is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 5.000 for Brown Glass Healthcare Carlisle is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Brown Glass Healthcare Carlisle is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Brown Glass Healthcare Carlisle to verify any information. View our terms and conditions. Brown Glass Healthcare Carlisle has an Basic Service - more info.
