Care Provided by Brown Glass Healthcare Carlisle
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
- Overnight Care (Waking)
Minimum Visit Duration (Visiting Care)
- 30 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
- Transportation Service
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
- Hospital Discharge
Funding & Fees
Daily Charges per Person
For a detailed breakdown of our fees and funding, please enquire for more information.
The price(s) shown are provided by the agency. Contact Brown Glass Healthcare Carlisle for full pricing details and T&Cs.
Contact Brown Glass Healthcare Carlisle to get a personalised quote
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
- NHS (Contracted Provider)
Good to Know
Group / Owner
- Brown Glass Ltd
- Private Owned
Person in charge
- Juliana Okoro (Manager)
Are you the Owner/Manager of Brown Glass Healthcare Carlisle?View your Advertising Options
Brown Glass Healthcare Carlisle Reviews (6)
8.9
Brown Glass Healthcare Carlisle has a Review Score of 8.9 (8.871) out of 10, based on 6 reviews in the last 2 years.
Over all time Brown Glass Healthcare Carlisle has 6 reviews.
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Brown Glass Healthcare Carlisle
Loading...
Review from Christine T (Daughter of Client) published on 22 September 2026 Submitted via Website•
Overall Experience
Brilliant service , cannot speak highly enough of the carers for my dad who had dementia only had them 8 weeks before my father passed but the quality of care and thoughtfulness was Brilliant would recommend this company to anyone , thank you soo much x
Brilliant service , cannot speak highly enough of the carers for my dad who had dementia only had them 8 weeks before my father passed but the quality of care and thoughtfulness was Brilliant would recommend this company to anyone , thank you soo much x
↩Reply from Juliana Okoro, Registered Manager at Brown Glass Healthcare Carlisle
Dear Christine,Thank you so much for taking the time to leave such a kind and thoughtful review, particularly at what must be a very difficult time for you and your family.
It was a privilege for our team to support your dad during the time he was in our care. We are very pleased to know that...
Dear Christine,Thank you so much for taking the time to leave such a kind and thoughtful review, particularly at what must be a very difficult time for you and your family.
It was a privilege for our team to support your dad during the time he was in our care. We are very pleased to know that you felt he received compassionate, thoughtful and high-quality care. Your lovely comments about our carers mean a great deal to the whole team, and we will make sure your feedback is shared with them.
Thank you for trusting us with your dad's care and for recommending our service. Please accept our sincere condolences to you and your family for your loss.
Warm regards,
The BG Healthcare Team
Review from Jamie M (Grandson of Client) published on 19 August 2026 Submitted via Website•
Overall Experience
I can say this is one of the worst care agencies I have ever worked with. The agency was aware when taking on my grandfather that he had time sensitive medication and detail instructions were provided for every call.
On the fist day they started the carer was an hour late, missing the medicine....
I can say this is one of the worst care agencies I have ever worked with. The agency was aware when taking on my grandfather that he had time sensitive medication and detail instructions were provided for every call.
On the fist day they started the carer was an hour late, missing the medicine. This same trend as continued the 2 weeks we have had them.
A refusal to look at instructions, and have even damaged catheters due to lack of training, they seem completely unable to cook any food which is not microwavable.
We have had an incident of a door to the house being left unlocked during the night and without family intervention many of the care requirements would have been missed.
This has all been mentioned to the management team and I can't say that it was helpful. Very standoffish and rude on the phone, insisting that it is not their fault. And now after calling again they say that they will need to review if they are able to meet the needs of his care despite prior knowledge.
↩Reply from Juliana Okoro, Registered Manager at Brown Glass Healthcare Carlisle
Dear Jamie,We are sorry that you feel your grandfather's care did not meet expectations. We take all concerns seriously.
Our records show that visits were attended within the agreed timeframe and planned around his time-sensitive medication. For example, when medication was due at 12:30pm,...
Dear Jamie,We are sorry that you feel your grandfather's care did not meet expectations. We take all concerns seriously.
Our records show that visits were attended within the agreed timeframe and planned around his time-sensitive medication. For example, when medication was due at 12:30pm, staff arrived at approximately 12:15pm. We understand the family preferred earlier attendance to allow more time for meal preparation.
We investigated the catheter concern and found the reusable night-bag tap had become worn. Our staff are trained and competency assessed, and we take any concerns about care or home security seriously.
Management sought to arrange a review with the family to clarify care needs, visit times and expectations, but unfortunately this was not completed.
We are sorry our communication was perceived negatively. We remain committed to providing safe, compassionate care and addressing concerns fairly.
Review from Susan G (Client / Service User) published on 14 July 2026 Submitted via Website•
Overall Experience
I have been with Brown Glass for over a year, After having several care agencies previously,
I can tell you my care that my care is exactly that, Management are always happy to help and listen. Staff are respectful to both you and your property.
I can tell you my care that my care is exactly that, Management are always happy to help and listen. Staff are respectful to both you and your property.
The different culture has caused a few hiccups but...
I have been with Brown Glass for over a year, After having several care agencies previously,
I can tell you my care that my care is exactly that, Management are always happy to help and listen. Staff are respectful to both you and your property.
The different culture has caused a few hiccups but were always worked through and resolved.
There have been communication problems due to disorganisation with office staff, but that is being worked on and improving, that is a small issue compared to the horrendous treatment that I received with previous care agencies.
I can tell you my care that my care is exactly that, Management are always happy to help and listen. Staff are respectful to both you and your property.
The different culture has caused a few hiccups but were always worked through and resolved.
There have been communication problems due to disorganisation with office staff, but that is being worked on and improving, that is a small issue compared to the horrendous treatment that I received with previous care agencies.
I highly recommend them.
↩Reply from Juliana Okoro, Registered Manager at Brown Glass Healthcare Carlisle
Dear Susan,Thank you very much for taking the time to share your experience of receiving care from Brown Glass over the past year.
We are delighted to hear that you feel listened to and supported by our management team and that our care staff treat you and your home with respect. It is also...
Dear Susan,Thank you very much for taking the time to share your experience of receiving care from Brown Glass over the past year.
We are delighted to hear that you feel listened to and supported by our management team and that our care staff treat you and your home with respect. It is also particularly important to us that, when challenges arise, we are able to work through them together and find a solution.
We also appreciate your honest feedback regarding communication and organisation within the office. We recognise that there have been areas where we could improve, and we have been actively working on these. It is encouraging to hear that you are already noticing progress.
Thank you for your continued trust in Brown Glass and for recommending our service. Your feedback means a great deal to the whole team and helps us continue to improve the care and support we provide.
Warm regards,Brown Glass Management Team
Review from William B (Client / Service User) published on 29 June 2026 Submitted via Website•
Overall Experience
We are delighted with the service we receive from Brown Glass. From the very beginning, they have proven to be a reliable, professional, and caring organisation.
Any concerns we initially had about community care were quickly put to rest. The management team and carers consistently provide a...
We are delighted with the service we receive from Brown Glass. From the very beginning, they have proven to be a reliable, professional, and caring organisation.
Any concerns we initially had about community care were quickly put to rest. The management team and carers consistently provide a first-class service, giving us complete confidence and peace of mind.
The carers are highly competent, dedicated, and clearly passionate about the care they provide. Nothing is ever too much trouble, and every member of the team treats people with genuine kindness, dignity, and respect.
Any concerns we initially had about community care were quickly put to rest. The management team and carers consistently provide a first-class service, giving us complete confidence and peace of mind.
The carers are highly competent, dedicated, and clearly passionate about the care they provide. Nothing is ever too much trouble, and every member of the team treats people with genuine kindness, dignity, and respect.
In our experience, the care provided is always personal, compassionate, and delivered with warmth and understanding. We would wholeheartedly recommend Brown Glass to anyone looking for exceptional care and support.
↩Reply from Juliana Okoro, Registered Manager at Brown Glass Healthcare Carlisle
Thank you very much, William, for taking the time to share such positive feedback.We are truly grateful for your kind words and delighted to hear that you have had such a positive experience with Brown Glass Healthcare. It is especially rewarding to know that any initial concerns you had about...
Thank you very much, William, for taking the time to share such positive feedback.We are truly grateful for your kind words and delighted to hear that you have had such a positive experience with Brown Glass Healthcare. It is especially rewarding to know that any initial concerns you had about community care were quickly replaced with confidence in our team.
Your comments about the professionalism, compassion and dedication of both our carers and management team mean a great deal to us. We are committed to providing person-centred care that promotes dignity, respect and independence, and it is wonderful to know that this has been reflected in your experience.
We will ensure your feedback is shared with the team, as it will be a great source of encouragement and recognition for their hard work and commitment.
Thank you once again for your trust, recommendation and continued support.
Kind regards,
Juliana
Review from Craig G (Husband of Client) published on 12 June 2025 Submitted via Website•
Overall Experience
Always very good service. Always take time and care to see to my wife's needs and would always do more if needed. Always come in the same time span every day and carefully administer her medication and take time to see how she is doing
Always very good service. Always take time and care to see to my wife's needs and would always do more if needed. Always come in the same time span every day and carefully administer her medication and take time to see how she is doing
↩Reply from Juliana Okoro, Registered Manager at Brown Glass Healthcare Carlisle
Dear Craig,Thank you for your positive feedback, we are happy to make a great difference in your family through the person centred care we deliver. Our aim is to continue to deliver outstanding care and remain a house hold name within Carlisle and surrounding areas that we cover. Thank you for supporting our small team by welcoming our staff to your home.
Review from Christina R (Client / Service User) published on 5 June 2025 Submitted via Website•
Overall Experience
Brown glass is a fantastic company.
All staff are respectful, considerate, friendly
and professional.
They always go above and beyond to make sure I am happy and comfortable.
All staff are respectful, considerate, friendly
and professional.
They always go above and beyond to make sure I am happy and comfortable.
I would not hesitate in recommending them.
Brown glass is a fantastic company.
All staff are respectful, considerate, friendly
and professional.
They always go above and beyond to make sure I am happy and comfortable.
All staff are respectful, considerate, friendly
and professional.
They always go above and beyond to make sure I am happy and comfortable.
I would not hesitate in recommending them.
↩Reply from Juliana Okoro, Registered Manager at Brown Glass Healthcare Carlisle
Dear Christina,Thank you for the positive feedback, ensuring our service users are treated with respect and dignity are our core values. It is also our culture to go beyond and above for the people we support ensuring they have a great experience. We appreciate the opportunity you gave us to be...
Dear Christina,Thank you for the positive feedback, ensuring our service users are treated with respect and dignity are our core values. It is also our culture to go beyond and above for the people we support ensuring they have a great experience. We appreciate the opportunity you gave us to be a part of your care journey and would continue to provide a safe and outstanding care for you and everyone we support. Thank you!
News (0)
News
There are no news items for Brown Glass Healthcare Carlisle.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Brown Glass Healthcare Carlisle.
Accreditations
There are no accreditations posted yet for Brown Glass Healthcare Carlisle.
Meet the Team (0)
There are no Team Members posted yet.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Brown Glass Healthcare Carlisle to verify any information. View our terms and conditions. Brown Glass Healthcare Carlisle has a Basic Service -what a Basic Service includes.