What Type of Services does Supreme Care Services Ltd - Morden offer?

Supreme Care Services Ltd - Morden offers Home Care & Nursing Care.

Supreme Care Services Ltd - Morden, 9 Crown Parade, Crown Lane, Morden, London SM4 5DA

Supreme Care Services Ltd - Morden

9 Crown Parade, Crown Lane, Morden SM4 5DA

1.0 5 Reviews

Care Provided

Types of Home Care

Nursing/Nurse Led Care

Contract Durations

Ongoing / Long Term

Age Ranges

Older Person Care (65+)
Younger Adult Care (18-65)

Other Care Provided

Dementia
Mental Health Condition
Physical Disability
Visual / Hearing Impairment

Review from J P (Mother of Client) published on 29 April 2025 Submitted via Website • Report

Overall Experience

My son ended up in Hospital Resus. The carers didn't monitor him properly. Fed him an uncooked ready meal with chicken. They said they couldn't work the 'microwave oven'. It was a small tabletop oven!! He didn't need that, he needed medical care, not feeding. He is still in hospital, after Fire Service

breaking in to save him. The wrong keys were given to ambulance. Now he is locked out and we cannot access what he needs. 'Supreme Care' haven't offered any help at all. Money missing. It may be in the flat, locked in with the keys. Appalling Care. Messed up lives.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from Dawn P (Daughter of Client) published on 24 July 2023 Submitted via Website • Report

Overall Experience

Not turning up at all for day or turning up late for early morning calls and my mum left in a wet bed. Lying on the time sheet. Overall not at all pleased with the service and why are they putting carers with people that live a long way from them.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from T R (Client) published on 24 February 2023 Submitted via Website • Report

Overall Experience

I switched care agencies as my old company was unable to accommodate early hospital visits. The company made no effort to contact me prior to taking over my care. I called them 3 days beforehand to introduce myself, and give them details relating to my care.
The carer didn't arrive at the specified

time. After my breakfast visit, no lunch visit was attempted and I wasn't advised until after that the company were in fact handing back the care package. Things that were agreed to in the package were not carried out.
Management in the Croydon branch does not call back when they say they will. Communication internally appears to be lacking as important details were not passed on to carers.
I do not recommend anyone to go forward with using this company.

Reply from Jim Okokoro, Manager at Supreme Care Services Ltd - Morden

We provided care services to the client for one day only. The client wanted her morning visits at 6.30am which we accepted. The care worker arrived at the agreed time of 6.30am but could not gain access to the property. The client contacted the out of hours and the care worker went back to her at 8.30am. Whilst the care worker was assisting the client with her care needs during the morning visit, her cat attacked the care worker. The care worker sustained injuries to her arm and the client gave the care worker first aid. The care worker was very traumatised and she was given the rest of the day off. The client was informed that a replacement care worker will be providing the lunch visit. The care worker went for the lunch visit and prepared pasta for the client amongst other tasks. All tasks commissioned by the Council were carried out. The client wanted the care worker to carry out additional tasks which were not commissioned and are outside the scope of Social Care.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from Elaine C (Daughter of Client) published on 20 June 2022 Submitted via Website • Report

Overall Experience

I have given this company one star as there is no availability to give a zero. My mother was under the care of Supreme Care for a number of months. During this time, the carers arrived hours later than their recommended time. They issued medication to her, leaving it in egg cups or on slices of bread.

This was never recorded in the log. My mum had dementia and could have thrown tablets away. On Saturday 4/9/21 I was not scheduled to visit my mum. The carer should have been there at 8am. I had been trying to call my mum from about 8:30, but I couldn't get her. I went to check she was OK at 9:30 and found her on the floor at the side of her bed. The carer did not turn up until 10:08. On the 5/9/21 I was due to take her to the hospital for a routine check-up and when I went to collect her at 11:30 I found her tablets on half a slice of bread by the side of her bed. This would have been her morning medication. This is not acceptable practice. Do not use this company!

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from Claire W (Granddaughter of Client) published on 13 June 2022 Submitted via Website • Report

Overall Experience

Don't use this company. I have waited to write this review as we have been fighting with social services due to the service my nan received. They were arriving 2-3 hours late to calls regularly, staying for less time than they should, completing the book in the morning for the full day, and not leaving

notes. They were leaving her tablets in egg cups or on bread and not writing it in the books. When asked to provide evidence by social services they stated the logs were lost. One of the coordinators is disgustingly rude. They made up lies stating that we as a family didn’t call to declare my nan's death which is a lie. We lost my nan in September. Safeguarding claim that it was not due to Supreme homecare, however it is important to note that the medication being left in egg cups or on bread were infact the medication for her heart and COPD, which is what my nan passed away from.