Home Care Providers Owned by MiHomecare

When a regular care provider is unavailable, the agency dispatches a substitute without prior communication or explanation, seemingly to ensure continued revenue. This occurs even when clients express a preference against receiving services from an unfamiliar individual. Despite repeated communications detailing the distress caused by these actions, no discernible changes in practice have been observed. It appears that MiHomeCare consistently prioritizes financial considerations over the needs of its clients.

So please remember if your not happy for what ever reason speak out and all will be good in the end.

My sisters and I have been impressed with the carers who have looked after our mum and dad. In particular two staff members. They are patient, kind and flexible. Mum and dad have been able to stay together and stay at home because of these women. Where we have been less happy has been with the finance team. Trying to sort issues and get information has been time consuming and more difficult than it need be.

The dual care aspect of the agency is wonderful and has allowed my parents to stay together in their own home.

This is the first time the family have used Live-in care for my aunt who has been in a care home. I am very impressed with how knowledgeable, helpful and understanding the staff have been. The care worker has gone out of her way to help make the transition easy for my aunt. The carer is very efficient, kind and helpful which is very reassuring for me as I know my aunt is in safe hands. Thank you!

The other care worker is reliable and very supportive. The Care manager was very quick to resolve the problem and the offending worker was removed.

Concerns over the level of support the carers receive from Noble, I'm not sure if there are regular check-ins to see if everything is ok to talk through any issues etc - feel they could be better supported as, after all, they are the bread and butter of any care agency.

Complained to the recruitment manager which fell on deaf ears, no action was taken no follow up, not even an apology. All that management care for is receiving commissions on how many staff they have working.

I can't recommend Noble Live-in Care highly enough. The whole team were just fantastic and the care Mum received was wonderful.

It has been reassuring to have a good carer here for support and vital assistance. The loss of independence has been hard to take but encouragement has been essential for my mental health recovery too.

The carer is a very caring and attentive person who is always looking at more effective ways of caring for my mother. She is very concerned with health and safety and has adapted her work to ensure maximum safety. She takes time to engage with my mother and is always very supportive and encouraging. She is always warm and cheerful and creates a very pleasant atmosphere around the house.

The staff and management have been really great. If there are any teething problems, they will work with the family and do their upmost to iron out any problems. They really do go above and beyond to keep the client and family happy and secure. Great after care, nothing seems two much, very professional attitude. They care about giving a great level of care.

Very often we find ourselves in a situation where our loved ones have been incapacitated and we don't know where to turn because the problem we are faced with is too much to handle on our own. We need help and information, we need the right people. Fortunately, I was led to Noble Live-in Care, where my son has been provided with not just carers, but companionship as well, which is crucial to a person's wellbeing. With encouragement from us and his carer, he loves to get involved in gardening. He is involved in something everyday. The satisfaction we have is knowing that with 'full-time' care he is semi independent. For me, coordination is 'everybody' working together and that's why the overseeing of a coordinator from Noble Live-in Care is so necessary, checking to make sure that everybody is satisfied. We all need a group of people working together which eliminates worry and concern. Thank you Noble Live-in Care for everything.

As I am quite capable to look after myself, I found that the carers used the 'spare' time thus afforded them for running their own lives/businesses instead of helping me. It was okay when life ran smoothly, but occasionally it led to disharmony. For example, one evening I asked the carer to help me with a small task and the response was that it did not say in her contract that she has to work after 8pm. As mine was an exceptional request, I did not take to her response too kindly. On the whole, the service was good.

My mother’s wish was to remain at home until she died and Noble Live In care enabled this to happen.

In 2022 we had a very good carer who has now moved on. 2023 started with a few problems but has now settled down with two very good carers alternating and the company is very flexible when family provide cover for a week or two. The regular contact from the office is very good and much appreciated.

Overall I’m happy with the quality of care I’m receiving at the moment.

All the processes have been fully explained. They were able to be flexible when my mum did not need their services on the date we anticipated.

According to my experience, I give 5 stars for their service in this care sector and management is always available for help.

Thanks Noble.