MiHomecare (Brent)

87 Wembley Hill Road, Wembley HA9 8BU

MiHomecare (Brent) is a care branch from one of the UK's largest home care providers, committed to helping more than 10,000 clients live a happier and more independent life in the comfort of their own home.

The team work with people of all ages and can assist with simple day-to-day tasks as well as more complex conditions such as dementia, incontinence and learning disabilities.

Extensive care at home services can be provided, with advice available from the team to help individuals and their families to choose the most appropriate care.

Professionals pride themselves on a trusted, high quality service that is person-centred for each customer and supports their freedom to choose.

Group : MiHomecare

Person in charge: Mathias Ndamutsa (Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Services Offered: Adult Care (18+) • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Call in Service • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • Learning Disability • Mental Health Condition • Personal Hygiene Care • Physical Disability • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Latest Care Quality Commission* Report on MiHomecare (Brent): click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 5.7 (maximum of 10) for MiHomecare (Brent) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.9 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for MiHomecare (Brent) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 1.8 out of 5 from 2 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 3.917 for MiHomecare (Brent) is calculated as follows: ( (10 Excellents x 5) + (16 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 36 Ratings = 3.917

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 1.75 Points relating to the number of positive Reviews for MiHomecare (Brent) is based on 2 positive Reviews in the last 24 months and is calculated as follows:

    1. 3 + 0.5 = 3.5 then divided by 2 = 1.750

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

5.7 MiHomecare (Brent) has a Review Score of 5.7 (5.667) from 6 Reviews

Average Ratings

  • Excellent
    1
  • Good
    4
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend MiHomecare (Brent)?

  • Extremely LIKELY
    4
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to MiHomecare (Brent)

  • Client / Service User
    4
  • Daughter of Client/Service User
    1
  • Husband of Client/Service User
    1

I have been very satisfied with all the agents I have had helping me. I have been at Mihomescare since December 2015 and had a variety of carer for different lengths of time.

How likely would you be to recommend MiHomecare (Brent)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.2 out of 5

amanda sherlock, Director care quality at MiHomecare (Brent) responded to this review on 26 Jan 2017:

Thank you for your positive comments on the service at Brent Mihomecare. It is lovely for the dedicated staff to hear great feedback

The carers that visit my mum are very good and they make her feel happy when they come.
I don't know what I would do without them and I am able to keep my night job and rest during the day because they warm up her meals and they are very patient with her.

How likely would you be to recommend MiHomecare (Brent)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Amanda Sherlock, Director care Quality at MiHomecare (Brent) responded to this review on 05 Jan 2017:

Thank you for taking the time to comment on the Brent service. I will ensure that your compliments are passed to the team at Brent and we hope that you continue to receive great care that meet your Mum's needs.

Constant change of carers and never on time.

How likely would you be to recommend MiHomecare (Brent)? Extremely Unlikely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   2.5 out of 5

Amanda Sherlock, Director Care Quality at MiHomecare (Brent) responded to this review on 05 Jan 2017:

We are sorry to hear about your concerns regarding consistency of carers. The team at Brent work hard to try and ensure visits are at the time of the customers preference and to provide consistent care workers. We will review your concerns and hope to address these as quickly as possible

Carers are all very clean, dressed in the uniform, also very polite and considerate. It is very nice to be treated as a human being not just a body. I enjoy having a shower and my hair washed, in fact they carry out their duties very well. I just wish I could move my body more to make their job easier.

As my carers find lunchtime and bedtime is a rush could I amend my times to:
7.00 - 8.30 Morning
12.45 - 13.30 Lunch
19.30 - 20.15 Bed Time

doing away with my tea time.

How likely would you be to recommend MiHomecare (Brent)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.2 out of 5

OK

How likely would you be to recommend MiHomecare (Brent)? Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4 out of 5

Every carer is different. I feel that everyone should call out when they come in, some don't feel it's necessary. Most are very good and know what they have to do, a few just do what they can get away with, but the greater majority are excellent and cheerful and chat with me which is important when you live on your own.

How likely would you be to recommend MiHomecare (Brent)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   3.7 out of 5

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Extremely UNLIKELY

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