Home Care Providers Owned by MiHomecare in London

When a regular care provider is unavailable, the agency dispatches a substitute without prior communication or explanation, seemingly to ensure continued revenue. This occurs even when clients express a preference against receiving services from an unfamiliar individual. Despite repeated communications detailing the distress caused by these actions, no discernible changes in practice have been observed. It appears that MiHomeCare consistently prioritizes financial considerations over the needs of its clients.

Complained to the recruitment manager which fell on deaf ears, no action was taken no follow up, not even an apology. All that management care for is receiving commissions on how many staff they have working.

There is one particular carer with this agency that has been absolutely amazing. He is not only an excellent ambassador for this agency but an ambassador for mankind. He has helped my father come out of his shell and made him realise that life is worth living!

Worst people you can get. They do not care about anything. They are rude and refuse to do daily tasks within the care plan. They also do not complete any tasks set. If they are looking after your loved ones I would avoid them at all costs.

I have been very satisfied with all the agents I have had helping me. I have been at Mihomescare since December 2015 and had a variety of carer for different lengths of time.

I don't know what I would do without them and I am able to keep my night job and rest during the day because they warm up her meals and they are very patient with her.

Constant change of carers and never on time.

OK

Carers are all very clean, dressed in the uniform, also very polite and considerate. It is very nice to be treated as a human being not just a body. I enjoy having a shower and my hair washed, in fact they carry out their duties very well. I just wish I could move my body more to make their job easier.

19.30 - 20.15 Bed Time

doing away with my tea time.

Every carer is different. I feel that everyone should call out when they come in, some don't feel it's necessary. Most are very good and know what they have to do, a few just do what they can get away with, but the greater majority are excellent and cheerful and chat with me which is important when you live on your own.