Which I Care GB Ltd Agencies have the highest review score?

I Care (GB) - Wirral , I Care (GB) Ltd - Stafford & I Care (GB) Ltd - Trafford have the highest review score.

I Care GB Ltd | 11 Home Care Providers

Review of
I Care (GB) Ltd - Stafford
from A C (Wife of Client) published on 28 May 2025 Submitted via Website • Report

Overall Experience

We have been so fortunate to have chosen I Care, it was a very anxious time knowing we had to chose a company to take on my husbands care.. in actual fact the carers have become more like family. I can relax while they are here and know he is in safe hands. They have helped to contact district nurses,

and will inform me of any changes in health that they observe so I can let the gp know. I am more than happy at this time to put my loved one in their care.

Reply from Sally-Ann Martin, Registered Manager at I Care (GB) Ltd - Stafford

Thanks, that was great to hear! We will always consider like family

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
I Care (GB) Ltd - Stafford
from Cheryl S (Daughter of Client) published on 19 May 2025 Submitted via Website • Report

Overall Experience

My family have been working with ICare for the last 16 months as they provide Home Care Support to our mum. Throughout the last 16 months the care staff team have been exceptional. A caring and really supportive team who go above and beyond to make sure that our mum receives the best care possible.

Nothing is too much trouble. The care team are supported by the office staff who also do an amazing job. I frequently contact the office and they are always willing to help and where required communicate messages to the care staff if I have requested for something specific to be done. ICare use an app report system is an amazing tool for my family especially as we do not live near our mum. The App provides us with current up to date care provision reports so we can see and read what the care team have done for our mum. I would highly recommend ICare, a wonderful care service.

Reply from Sally-Ann Martin, Registered Manager at I Care (GB) Ltd - Stafford

That is lovely to hear. Thank you for your words. I shall pass them on to the Office staff and Care Team.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
I Care (GB) Ltd - Stafford
from Gill J (Daughter of Client) published on 9 September 2024 Submitted via Website • Report

Overall Experience

Standards changed once the management team changed. Firstly the care team were good with my parents. The company and management were very poor. The care team didn't know if they were coming or going. Staff shortages resulted in hit and miss visits. Evening calls were not consistent. After being accused

of all sorts (still being accused) we took the difficult decision to change care companies. My parents were accused of tittle tattle, and telling lies. Very upsetting. Proof was offered that my parents were not lying, however Icare management declined to see the proof. Make your own judgement. I can only speak of our experience. My previous review received a reply which was unjustified and I was advised to add another review. As I have said this is our experience. My parents miss some of the carers because they made friendships.

Reply from Philip Gradwell, Senior Registered Care Manager at I Care (GB) Ltd - Stafford

We are sorry that this reviewer feels this way however we can only relay the information that we had from her father during numerous phone calls which she states he did not make. He made them from a…read more

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
I Care (GB) - Wirral
from D B (Client) published on 26 April 2024 Submitted via Website • Report

Overall Experience

I have nothing but admiration for these workers who work for this company. They are honest, reliable and lovely people. They have respect for the clients and are trustworthy with money and no job is too small. They are a mixed bunch of all kinds of nationalities working on behalf of the client and I

didn't feel pressured by them. The Administrator who works in the office was extremely professional in getting my meds sorted, they are just lovely people. All of them who I have met. Keep up the good work

Reply from Philip Gradwell, Head of care at I Care (GB) - Wirral

Thank you very much for this amazing feedback. This industry is almost always receiving negative feedback and it's very well appreciated to also have good feedback.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
I Care (GB) Ltd - Trafford
from Sophie K (Great-granddaughter of Client) published on 8 November 2022 Submitted via Website • Report

Overall Experience

Staff always do their best to be friendly and helpful, even when things haven't run as smoothly as usual.
Management are open to concerns and try to accommodate requests as best they can.
Recently there have been some staff changes but nothing too disruptive, it has been well managed to minimise

the impact on my family. Greatly appreciated!

Staff
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Review of
I Care (GB) Ltd - Trafford
from D C (Son of Client) published on 8 November 2022 Submitted via Website • Report

Overall Experience

I Care have been providing care to my Mum for 3 weeks now, very nice staff who take the time to listen and give care the way she wants. Can't fault them, really. The managers have been really helpful, and even sorted out a lift for Mum to hospital so she didn't have to wait for an ambulance. Sometimes

the care is late but they always call Mum to let her know.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
I Care (GB) Ltd - Trafford
from S P (Son of Client) published on 18 October 2022 Submitted via Website • Report

Overall Experience

Some amazing "caring" carers but not well managed as an organisation - unreliable in terms of call times and amount of time given to care. Also, staff change daily as there are never enough to cover the number of service users that they take on (£). Staff turnover is extremely high and on that basis,

continuity of care is almost impossible to establish. Carers often arrive stressed and fraught.
Training possibly not all that good - a good few issues experienced with basic care procedures - inexcusable.

Reply from Philip Gradwell, Senior Registered Care Manager at I Care (GB) Ltd - Trafford

ICare was very happy to support your mother where we could, but your review is not objective and does not take into account the difficulties faced by our team. We did find that the times varied…read more

Staff
Care / Support
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Treated with Dignity
Value for Money

Review of
I Care (GB) - Wirral
from Suzy H (Client) published on 18 August 2022 Submitted via Website • Report

Overall Experience

I just want to say how safe and respected I feel by my regular carers.
My two carers are really nice ladies, that always make me feel as if I'm not a burden and it's a pleasure to see me.
As many changes go on, I'd be really upset to lose them.

Staff
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Management
Treated with Dignity
Value for Money

Review of
I Care (GB) Ltd - Sefton
from Bridget K (Daughter of Client) published on 19 January 2021 Submitted via Website • Report

Overall Experience

I would like to thank all the lovely carers from I Care that so lovingly and happily looked after my Mum for over the last 12 months. She loved you all and were an endless source of help to her and all the family. We would like to thank you from the bottom of our hearts.

Staff
Care / Support
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Treated with Dignity
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Home Care Providers Owned by I Care GB Ltd

I Care GB Ltd Locations (11)

I Care GB Ltd Reviews (9)

Reviews posted for members of I Care GB Ltd

I Care (GB) Ltd - Stafford

I Care (GB) Ltd - Stafford

I Care (GB) Ltd - Stafford

I Care (GB) - Wirral

I Care (GB) Ltd - Trafford

I Care (GB) Ltd - Trafford

I Care (GB) Ltd - Trafford

I Care (GB) - Wirral

I Care (GB) Ltd - Sefton

Awards / Recognitions (0)

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