I Care (GB) Ltd - Trafford

42 Flixton Road, Urmston, Manchester M41 5AB
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3 Reviews
  • I Care (GB) Ltd - Trafford, Manchester
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Care Provided

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing

Other Care Provided

  • Dementia
  • Mental Health Condition
  • Physical Disability

Good to Know

Group/Owner

Person in charge

  • Catherine Corlett (Manager)
Are you the Owner/Manager of I Care (GB) Ltd - Trafford? View your Advertising Options

I Care (GB) Ltd - Trafford Reviews (3)

Over all time I Care (GB) Ltd - Trafford has 3 reviews.

Overall Experience
  • 1
  • 1
  • 0
  • 0
  • 1
Date Published
  • 3
  • 0
  • 0
  • 0
  • 3
Reviewer Connection to I Care (GB) Ltd - Trafford
  • 2
  • 1
Total of 3, showing 1-3
Review from Sophie K (Great-granddaughter of Client) published on 8 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff always do their best to be friendly and helpful, even when things haven't run as smoothly as usual.
Management are open to concerns and try to accommodate requests as best they can.
Recently there have been some staff changes but nothing too disruptive, it has been well managed to minimise
the impact on my family. Greatly appreciated!
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from D C (Son of Client) published on 8 November 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
I Care have been providing care to my Mum for 3 weeks now, very nice staff who take the time to listen and give care the way she wants. Can't fault them, really. The managers have been really helpful, and even sorted out a lift for Mum to hospital so she didn't have to wait for an ambulance. Sometimes
the care is late but they always call Mum to let her know.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from S P (Son of Client) published on 18 October 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
Some amazing "caring" carers but not well managed as an organisation - unreliable in terms of call times and amount of time given to care. Also, staff change daily as there are never enough to cover the number of service users that they take on (£). Staff turnover is extremely high and on that basis,
continuity of care is almost impossible to establish. Carers often arrive stressed and fraught.
Training possibly not all that good - a good few issues experienced with basic care procedures - inexcusable.
Reply from Philip Gradwell, Senior Registered Care Manager at I Care (GB) Ltd - Trafford

ICare was very happy to support your mother where we could, but your review is not objective and does not take into account the difficulties faced by our team. We did find that the times varied because family kept asking for different times and this made consistency of staffing difficult, we were sometimes unable to complete care tasks because family carers refused to allow staff to do so or asked them to act in a way which was contrary to their training and good practice.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money

Overview of Review Score

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Feb 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

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Frequently Asked Questions about I Care (GB) Ltd - Trafford

What Type of Services does I Care (GB) Ltd - Trafford offer?

I Care (GB) Ltd - Trafford offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact I Care (GB) Ltd - Trafford to verify any information. View our terms and conditions. I Care (GB) Ltd - Trafford has an Basic Service - more info.