Care Provided by I Care (GB) Ltd - Trafford
Contract Durations
- Ongoing / Long Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
Other Care Provided
- Dementia
- Mental Health Condition
- Physical Disability
Funding & Fees
Contact I Care (GB) Ltd - Trafford to get a personalised quote
Good to Know
Group / Owner
- I Care GB Ltd
- Private Owned
Person in charge
- Catherine Corlett (Manager)
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I Care (GB) Ltd - Trafford Reviews (3)
Over all time I Care (GB) Ltd - Trafford has 3 reviews.
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Overall Experience
Date Published
Reviewer Connection to I Care (GB) Ltd - Trafford
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Review from D C (Son of Client) published on 8 November 2022 Submitted via Website•
Overall Experience
I Care have been providing care to my Mum for 3 weeks now, very nice staff who take the time to listen and give care the way she wants. Can't fault them, really. The managers have been really helpful, and even sorted out a lift for Mum to hospital so she didn't have to wait for an ambulance....
I Care have been providing care to my Mum for 3 weeks now, very nice staff who take the time to listen and give care the way she wants. Can't fault them, really. The managers have been really helpful, and even sorted out a lift for Mum to hospital so she didn't have to wait for an ambulance. Sometimes the care is late but they always call Mum to let her know.
Review from Sophie K (Great-granddaughter of Client) published on 8 November 2022 Submitted via Website•
Overall Experience
Staff always do their best to be friendly and helpful, even when things haven't run as smoothly as usual.
Management are open to concerns and try to accommodate requests as best they can.
Management are open to concerns and try to accommodate requests as best they can.
Recently there have been some staff changes but nothing too disruptive, it has been well managed to minimise...
Staff always do their best to be friendly and helpful, even when things haven't run as smoothly as usual.
Management are open to concerns and try to accommodate requests as best they can.
Management are open to concerns and try to accommodate requests as best they can.
Recently there have been some staff changes but nothing too disruptive, it has been well managed to minimise the impact on my family. Greatly appreciated!
Review from S P (Son of Client) published on 18 October 2022 Submitted via Website•
Overall Experience
Some amazing "caring" carers but not well managed as an organisation - unreliable in terms of call times and amount of time given to care. Also, staff change daily as there are never enough to cover the number of service users that they take on (£). Staff turnover is extremely high and on that...
Some amazing "caring" carers but not well managed as an organisation - unreliable in terms of call times and amount of time given to care. Also, staff change daily as there are never enough to cover the number of service users that they take on (£). Staff turnover is extremely high and on that basis, continuity of care is almost impossible to establish. Carers often arrive stressed and fraught.
Training possibly not all that good - a good few issues experienced with basic care procedures - inexcusable.
↩Reply from Philip Gradwell, Senior Registered Care Manager at I Care (GB) Ltd - Trafford
ICare was very happy to support your mother where we could, but your review is not objective and does not take into account the difficulties faced by our team. We did find that the times varied because family kept asking for different times and this made consistency of staffing difficult, we were...
ICare was very happy to support your mother where we could, but your review is not objective and does not take into account the difficulties faced by our team. We did find that the times varied because family kept asking for different times and this made consistency of staffing difficult, we were sometimes unable to complete care tasks because family carers refused to allow staff to do so or asked them to act in a way which was contrary to their training and good practice.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 10 February 2023Overall
Good
Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
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