Home Care Providers Owned by Manorcourt Homecare in Suffolk

I find it very good.

Good I get on with my support worker well.

We have been happy with the care provided to my mother and the support.

I need carers because I cannot do things for myself. I am so pleased I have them; they help me with personal care, household duties and social visits. I find the carers really helpful, and they are very friendly. They always make sure I've got everything I need. Also, as I have social anxiety, I don't go out socialising, so it's good when the carers visit so I have got people to talk to during the day. I have nothing to say about the office staff apart from they are very rude. The carer i like and have time for is Terence Kent. He is an amazing carer.

The only issue thus far is the timing, and we have reached a point of requiring extra time due to continence issues mainly.

I'm receiving excellent care, the carers treat me with kindness and dignity. They have also conversated with me and my family clearly.

I find Manorcourt a very good and professional company to care for the disabled.

Carers are amazing, but the lady in the office is very condescending, rude and has no understanding or compassion. She shouted at me over the bank holiday as my new medication was wrong and I needed help with what to do. Have also heard her responses to carers who have called in my presence. She does not have the right temperament to support the service user or care staff.

Everything is absolutely fine. Staff are great.

The homecare staff have no been coming to our home for long, but the staff are polite, caring friendly and got on very well with our daughter straight away.

Shocking to the core! This company need a complete risk assessment done on them as they really let my dad down, supposed to be experts in the field required, untrained staff, understaffed, dad sadly died x

This is a new experience for my husband but any fears he has were soon allayed by the cherry, competent carers. They are so kind, patient and considerate.

The staff are very kind and patient. When they do tasks e.g. helping my husband to eat a meal they do it at his pace and always treat him with respect. They talk to him and I am sure the daily chats are helping him to recover. We are both very grateful for the support they offer.

Happy with the service provided.

I am so grateful to all the lovely carers who have helped me, they are all wonderful people. Nothing is too much trouble. We have some laughs that cheer me up no end. (They deserve a medal).

One wish I have is to be a client and not a service user.

My mother has been receiving care from Manorcourt since she was discharged from hospital in early February. We have been impressed with all the carers who attend my mother in her home with their kindness, respect and helpfulness.

All staff are very professional. PPE is used at all calls. Polite, caring, nothing was too much for the carers. Cooked food, coffee were always declined, preferred cold drinks.

Staff are good (carers) polite. Office are rude and need a customer care course. Always making excuses of sickness or short staffed due to holidays. Don't show any dignity to either parent.

Appreciate that you don't put male carers on my rota, but increasingly, that means the female carer has to work on her own. This means my husband has to hoist me to the bed and then change me into nightwear. Disappointed that prior to my extended hospital stay, I always had two female carers for all visits. I'm very happy with the excellent care I receive. The carers treat me with dignity and are very professional. However, I would like them to always check before leaving that - a, my beg bag is left open, b, the toilets are left clean and flushed, c, the handbasin is drained and wipes disposed of properly, d, the washing machine is loaded and actually running. Would like to see consistent recycling of wipes wrappers, pads wrappers, take tined and cream dispensers. Orange bottles and cranberry cartons are almost always left on the worktop when there is a large green bin marked "general recycling".