Home Care Provider Owned by Manorcourt Homecare in Suffolk
9.3
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in Suffolk for Manorcourt Homecare are showing below.
View the details of all 9 locations (with 582 reviews) owned by Manorcourt Homecare
Manorcourt Homecare Locations in Suffolk (1)
Manorcourt Homecare (Lowestoft)
9.4
50 reviews
Old Court Buildings, Old Nelson Street, Lowestoft NR32 1EQ
"The homecare staff have no been coming to our home for long, but the staff are polite, caring friendly and got on very well with our…" Read all 50 reviews
Manorcourt Homecare (Lowestoft) is the division of Healthcare Homes which specialise in providing care services for people who wish to remain living in their own homes for as long as possible. The division offer services throughout East Anglia and… Read more about Manorcourt Homecare (Lowestoft)
- Care Provided
- Visiting Care
- Live-in Care
- Dementia
Manorcourt Homecare Reviews in Suffolk (50)
9.3
Manorcourt Homecare has a Group Review Score of 9.3 (9.315) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Manorcourt Homecare must have a Review Score.
Review of
Manorcourt Homecare (Lowestoft)
from Clare S (Mother of Client) published on 4 July 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The homecare staff have no been coming to our home for long, but the staff are polite, caring friendly and got on very well with our daughter straight away.
Reply from Tamsin Cannon, Branch Manager at Manorcourt Homecare (Lowestoft)
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Review of
Manorcourt Homecare (Lowestoft)
from T B (Daughter of Client) published on 22 April 2025 Submitted via Website • Report
Overall Experience
1.0 out of 5
1.0 out of 5
Shocking to the core! This company need a complete risk assessment done on them as they really let my dad down, supposed to be experts in the field required, untrained staff, understaffed, dad sadly died x
Reply from Tamsin Warren, Branch Manager at Manorcourt Homecare (Lowestoft)
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Review of
Manorcourt Homecare (Lowestoft)
from V P (Wife of Client) published on 20 March 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
This is a new experience for my husband but any fears he has were soon allayed by the cherry, competent carers. They are so kind, patient and considerate.
Reply from Tamsin Warren, Branch Manager at Manorcourt Homecare (Lowestoft)
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Review of
Manorcourt Homecare (Lowestoft)
from Glenys B (Wife of Client) published on 12 February 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The staff are very kind and patient. When they do tasks e.g. helping my husband to eat a meal they do it at his pace and always treat him with respect. They talk to him and I am sure the daily chats are helping him to recover. We are both very grateful for the support they offer.
Reply from Tamsin Cannon, Registered Manager at Manorcourt Homecare (Lowestoft)
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Review of
Manorcourt Homecare (Lowestoft)
from Colin G (Brother of Client) published on 2 December 2024 Submitted via Postal Card • Report
Overall Experience
3.0 out of 5
3.0 out of 5
Happy with the service provided.
Reply from Tamsin Cannon, Branch Manager at Manorcourt Homecare (Lowestoft)
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Review of
Manorcourt Homecare (Lowestoft)
from L B (Wife of Client) published on 2 December 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I am so grateful to all the lovely carers who have helped me, they are all wonderful people. Nothing is too much trouble. We have some laughs that cheer me up no end. (They deserve a medal).
Reply from Tamsin Cannon, Branch Manager at Manorcourt Homecare (Lowestoft)
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Review of
Manorcourt Homecare (Lowestoft)
from J P (Client) published on 9 July 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I have only been with the agency for a short while. In that time I have bonded with all my carers in one way or another. They come in and immediately get on with their tasks. I wish they had more time to stay for a chat and a cup of tea. In the time they are given, they can achieve so much.
One wish
One wish
I have is to be a client and not a service user.
Reply from Tamsin Warren, Branch Manager at Manorcourt Homecare (Lowestoft)
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Review of
Manorcourt Homecare (Lowestoft)
from S L (Daughter of Client) published on 7 May 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mother has been receiving care from Manorcourt since she was discharged from hospital in early February. We have been impressed with all the carers who attend my mother in her home with their kindness, respect and helpfulness.
Reply from Tamsin Warren, Branch Manager at Manorcourt Homecare (Lowestoft)
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Review of
Manorcourt Homecare (Lowestoft)
from Craig B (Client) published on 3 May 2024 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
All staff are very professional. PPE is used at all calls. Polite, caring, nothing was too much for the carers. Cooked food, coffee were always declined, preferred cold drinks.
Reply from Tamsin Warren, Branch Manager at Manorcourt Homecare (Lowestoft)
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Review of
Manorcourt Homecare (Lowestoft)
from Kevin S (Son of Client) published on 22 December 2023 Submitted via Postal Card • Report
Overall Experience
2.0 out of 5
2.0 out of 5
Staff are good (carers) polite. Office are rude and need a customer care course. Always making excuses of sickness or short staffed due to holidays. Don't show any dignity to either parent.
Reply from Tamsin Warren, Branch Manager at Manorcourt Homecare (Lowestoft)
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Review of
Manorcourt Homecare (Lowestoft)
from Ann W (Client) assisted by family/friend published on 11 December 2023 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Appreciate that you don't put male carers on my rota, but increasingly, that means the female carer has to work on her own. This means my husband has to hoist me to the bed and then change me into nightwear. Disappointed that prior to my extended hospital stay, I always had two female carers for all
visits. I'm very happy with the excellent care I receive. The carers treat me with dignity and are very professional. However, I would like them to always check before leaving that - a, my beg bag is left open, b, the toilets are left clean and flushed, c, the handbasin is drained and wipes disposed of properly, d, the washing machine is loaded and actually running. Would like to see consistent recycling of wipes wrappers, pads wrappers, take tined and cream dispensers. Orange bottles and cranberry cartons are almost always left on the worktop when there is a large green bin marked "general recycling".
Reply from Tamsin Warren, Branch Manager at Manorcourt Homecare (Lowestoft)
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Review of
Manorcourt Homecare (Lowestoft)
from R L (Client) published on 30 November 2023 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I am a user! All your staff are very, very good.
Reply from Tamsin Warren, Branch Manager at Manorcourt Homecare (Lowestoft)
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Review of
Manorcourt Homecare (Lowestoft)
from T J (Client) published on 28 November 2023 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Since I have had Manorcourt Homecare to look after me, they are very helpful, kind, honest and trustworthy carers. I have to say I wouldn't cope without their help.
Reply from Tamsin Warren, Branch Manager at Manorcourt Homecare (Lowestoft)
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Review of
Manorcourt Homecare (Lowestoft)
from M C (Husband of Client) published on 22 November 2023 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My wife and I find carers and service very good. Everyone has been caring and nice.
Reply from Tamsin Warren, Branch Manager at Manorcourt Homecare (Lowestoft)
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Review of
Manorcourt Homecare (Lowestoft)
from Brenda J (Client) published on 17 November 2023 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I want to say a massive thank you to all the carers who have helped me over the last four or five months. Several carers were concerned about my ankle, advising me to get to see a doctor. One carer was so concerned that they phoned the surgery and got me an appointment for that day! I had torn my Achilles
tendon and was in a boot for twelve weeks! Putting the boot protector on for showering was an experience each day and plenty of laughter. Very quickly instead of two visits four were arranged. Many thanks to all the different carers, some new and some old friends. After being a client (really dislike the other term!) for many years, I have seen many changes, some good, some not so good. The one thing I want to see and keep is the weekly planner, yes it's not perfect, but it helps my anxiety and MS as often I have appointments.
Reply from Tamsin Warren, Branch Manager at Manorcourt Homecare (Lowestoft)
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Review of
Manorcourt Homecare (Lowestoft)
from J B (Wife of Client) published on 13 November 2023 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I am the wife and full-time carer of the client. I have found the assistance and care/support we are receiving from Manorcourt Homecare to be excellent in all respects. he responds well to the carers, although as his Alzheimer's worsens, he is rather unaware of his needs and assistance is required.
He can be aggressive towards them sometimes.
Reply from Tamsin Warren, Branch Manager at Manorcourt Homecare (Lowestoft)
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Review of
Manorcourt Homecare (Lowestoft)
from Rob W (Son of Client) published on 6 November 2023 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I’ve been satisfied with the level of care my mum gets. When I provided feedback, i.e when a new carer visited Mum and clearly wasn’t quite sure of how to deal with Mum (based on CCTV in Mum's home), I called and gave some feedback and suggestions and this was acted upon and I felt listened to.
Reply from Tamsin Warren, Branch Manager at Manorcourt Homecare (Lowestoft)
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Review of
Manorcourt Homecare (Lowestoft)
from Ruth S (Client) published on 20 June 2022 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
As I have said in previous reports, I have nothing but praise for the carers but am unable to say the same with regard to the coordinators. When they make changes to carer or time, and sometimes both, they seem to find it impossible to notify us of such changes. meaning we are often left waiting past
the time of arrival and also not knowing which carer we are going to have. I don't understand why this is so!
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Review of
Manorcourt Homecare (Lowestoft)
from Annette M (Wife of Client) published on 11 November 2021 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Carers always polite and do their best with my husband. Willing to help with anything else required on the call.
Reply from Shonah Gordon, Registered Area Manager at Manorcourt Homecare (Lowestoft)
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Review of
Manorcourt Homecare (Lowestoft)
from S A (Wife of Client) published on 9 June 2021 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Staff were respectful and kind to my husband.
Always cheerful.
Always cheerful.
Reply from Shonah Gordon, Registered Area Manager at Manorcourt Homecare (Lowestoft)
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Awards / Recognitions (6)
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