Home Care Providers Owned by Manorcourt Homecare in Norfolk

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Group Review Score

Only the locations & reviews in Norfolk for Manorcourt Homecare are being shown.

Manorcourt Homecare Locations in Norfolk (3)

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3 Home Care Providers owned by Manorcourt Homecare in Norfolk
Manorcourt Homecare (Brooke)
Amelia House, Brooke Industrial Estate, Norwich Road, Norwich NR15 1HJ
8.950 Reviews
Manorcourt Homecare (Brooke)
Manorcourt Homecare (Brooke)
"I cannot praise the staff highly enough for the care which they gave to mum during her last few months at home. Mum was a very private..."Read all 50 reviews
Visiting Care from £29 / hour|Live-in Care from £1,400 / week

Manorcourt Care offer a versatile range of domiciliary services, helping adults to pursue more fulfilling lifestyles and supporting their decisions. Examples of care packages that are available include... Read more

Care Provided
  • Live-in Care
  • Dementia
  • Visiting Care
Manorcourt Homecare (Norwich)
Unit 17 Bowthorpe Shopping Centre, Wendene, Norwich NR5 9HA
8.757 Reviews
Manorcourt Homecare (Norwich)
Manorcourt Homecare (Norwich)
"I am happy with Manor Court. They look after me very well. I like to have a laugh and joke with them...."Read all 57 reviews
Visiting Care from £29.30 / hour|Live-in Care from £1,400 / week

Manorcourt Homecare Norwich offers a range of bespoke care packages for individuals who wish to remain at home for as long as possible. A wide range of tailored care packages are available including... Read more

Care Provided
  • Live-in Care
  • Dementia
  • Visiting Care
Manorcourt Homecare (Thetford)
Keystone Innovation Centre, Croxton Road, Thetford IP24 1JD
8.565 Reviews
Manorcourt Homecare
Manorcourt Homecare (Thetford)
"My brother and I would like on behalf of Dad to thank you all for the care, attention and dedication you have shown in the months of..."Read all 65 reviews
Visiting Care from £29.30 / hour|Live-in Care from £1,400 / week

Manorcourt Homecare (Thetford) is the division of Healthcare Homes which specialise in providing care services for people who wish to remain living in their own homes for as long as possible. The... Read more

Care Provided
  • Live-in Care
  • Dementia
  • Visiting Care

Manorcourt Homecare Reviews in Norfolk (172)
9.1

Manorcourt Homecare has a Group Review Score of 9.1 (9.08) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Manorcourt Homecare must have a Review Score.
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Showing 172 reviews matching selected criteria
Review of Manorcourt Homecare (Norwich) from E W (Client / Service User) published on 6 May 2026 Submitted via Postal Card
Overall Experience

Nothing to complain about, all's well

Reply from Anne-Marie Brown, Registered Branch Manager at Manorcourt Homecare (Norwich)

Were glad to hear that youre happy with the care provided and that you have no concerns. Your feedback is very valuable to us. We did notice that some of your ratings suggest areas where we could improve, and well be in touch soon to discuss these further.

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Review of Manorcourt Homecare (Norwich) from E B (Client / Service User) published on 6 May 2026 Submitted via Postal Card
Overall Experience

Everything is fine except most carers don't wash their hands.

Reply from Anne-Marie Brown, Registered Branch Manager at Manorcourt Homecare (Norwich)
Thankyou for your review. We are very pleases to hear that the care you receive is meeting your needs.

However, i am sorry to learn of your concerns regarding hand hygiene. Thankyou for bringing this to my attention. Please be assured that this matter will be addressed with all staff, and...  

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Review of Manorcourt Homecare (Norwich) from A Q (Client / Service User) published on 15 April 2026 Submitted via Postal Card
Overall Experience

I am happy with Manor Court. They look after me very well. I like to have a laugh and joke with them.

Reply from Anne-Marie Brown, Registered Branch Manager at Manorcourt Homecare (Norwich)

We are so please you are happy with the support that Manorcourt provides. it means that a lot to know that you feel comfortable being able to share a laugh and a joke with the team - creating a friendly and relaxed atmosphere is something that we truly value. We look forward to continuing to support you.

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Review of Manorcourt Homecare (Norwich) from B O (Client / Service User) published on 15 April 2026 Submitted via Postal Card
Overall Experience

I have been with Manor Court for over 26 years. They have also treated me professionally and with dignity. They are always friendly and helpful.

Reply from Anne-Marie Brown, Registered Branch Manager at Manorcourt Homecare (Norwich)

we are so pleased to hear that only do the care staff support you in your daily living but they spend time with you to make sure that the time is enjoyed with a friendly and supportive approach. Our aim is always to treat with dignity and respect. Again thankyou for such positive feedback it means a lot to all of the staff to know that their hard work is appreciated.

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Review of Manorcourt Homecare (Norwich) from J B (Client / Service User) published on 12 March 2026 Submitted via Postal Card
Overall Experience

I am very satisfied with the carers that care for me. The office are very helpful when I have to alter times etc (hospital appointments).

Reply from Anne-Marie Brown, Registered Branch Manager at Manorcourt Homecare (Norwich)

Thankyou for taking the time to leave such a kind review. We are really pleased to hear you are happy with both the care staff and the office team. We understand how important it is for care to fit around your daily life, so were glad we have been able to adjust times to help you attend your...  

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Review of Manorcourt Homecare (Thetford) from S S (Daughter of Client) published on 3 March 2026 Submitted via Website
Overall Experience
My brother and I would like on behalf of Dad to thank you all for the care, attention and dedication you have shown in the months of looking after Dad.
Your support has helped him stay at home which is his greatest wish and he found all the carers kind, friendly, empathetic, dedicated, supportive, helpful and flexible to his needs.
In the latter stages of your input you stepped up his care package, were flexible to changing circumstances and responsive to alterations in medication, needs and wants.

Thank you all.

Reply from Danielle Sterne, Healthcare Home Manager at Manorcourt Homecare (Thetford)

Thank you so much for your kind words. It has been a privilege to support your dad and to help him remain at home, where he feels most comfortable. We're delighted to hear that our team's care, flexibility and responsiveness made a positive difference during a challenging time. Your appreciation means a great deal to all of us. Dad will be missed, all the best Danielle & Team

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Review of Manorcourt Homecare (Norwich) from James K (Husband of Client) published on 18 February 2026 Submitted via Postal Card
Overall Experience

My wife Julia has Manor Court as her home carer. The carers who come into our home are always kind and helpful. Overall we find them efficient, and will always inform me if any problems like pressure sores or similar that might be developing. My wife Julia is not a private patient and therefore is part funded by the council, however overall we are happy with the service provided.

Reply from Anne-Marie Brown, Registered Branch Manager at Manorcourt Homecare (Norwich)
Thankyou so much for your lovely review and for sharing your experience with us. Its really encouraging to hear that our careers are kind, helpful, and keep you informed about her wellbeing

We know how important it is to feel confident and reassured about the care your loved ones receives, and...  

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Review of Manorcourt Homecare (Norwich) from P D (Client / Service User) published on 16 January 2026 Submitted via Postal Card
Overall Experience

Carers from Manorcourt are always caring and look after me well which takes the pressure off my husband.

Reply from Anne-Marie Brown, Registered Branch Manager at Manorcourt Homecare (Norwich)

We are so pleased to hear that our staff are supporting you well and meeting your needs. Its lovely to know this has taken some pressure of your husband and given him more time to enjoy special moments with you. We truly appreciate your feedback and are always committed to providing the very best, personalised support we can.

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Review of Manorcourt Homecare (Norwich) from M O (Client / Service User) published on 15 January 2026 Submitted via Postal Card
Overall Experience

Very good organising. Everyone is very good and nice.

Reply from Anne-Marie Brown, Registered Branch Manager at Manorcourt Homecare (Norwich)

We are absolutely delighted that you have rated our service five star. Our team work incredibly hard to make sure every client receives the care and attention they deserve. Your feedback truly means a lot to us, and we sincerely appreciate you taking the time to share it.

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Review of Manorcourt Homecare (Norwich) from B P (Client / Service User) published on 15 January 2026 Submitted via Postal Card
Overall Experience

I am happy with my care provided by Manorcourt Homecare. The carers treat me very well and are polite and treat me with dignity and respect.

Reply from Anne-Marie Brown, Registered Branch Manager at Manorcourt Homecare (Norwich)

We are really happy that you are satisfied with the service you receive and value our clients feedback to make improvements.

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Review of Manorcourt Homecare (Norwich) from Ann C (Wife of Client) published on 13 January 2026 Submitted via Postal Card
Overall Experience

My husband was cared for extremely well. The carers were really kind compassionate and gentle and responded to his requests during his care. They were really kind and friendly towards myself and my son and daughter especially during the sad and stressful few weeks at the end of his life. He connected with them and when able had a lovely conversation with the carers. The care that was shown was amazing and all of the carers had a lot of empathy and a real credit to the caring profession which is very difficult and unglamourous profession. Thank you.

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Review of Manorcourt Homecare (Norwich) from D W (Client / Service User) published on 18 December 2025 Submitted via Postal Card
Overall Experience

A mix across the board some carers are amazing, and some I have found pleasant but come across they wish to leave as soon as possible, while missing few tasks even after being asked. The management I have found to be very helpful, happy and polite. I feel bad putting my score as middle of the board but I always try to be honest so that it can be seen and tweaked. It's all small little issues mostly nothing major.

Reply from Anne-Marie Brown, Registered Branch Manager at Manorcourt Homecare (Norwich)

We truly value all comments as they help us to improve the quality of care and support we provide. Our team is committed to delivering safe, compassionate, and person centred and your feedback is important to us. If you would like to discuss your experience further, please feel free to contact us directly so we can address any concerns appropriately.

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Review of Manorcourt Homecare (Norwich) from Keith R (Client / Service User) published on 30 September 2025 Submitted via Postal Card
Overall Experience

All care staff are very good and will do anything I need, always happy. I am happy with the staff and the care I receive.

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Review of Manorcourt Homecare (Norwich) from M B (Client / Service User) published on 30 May 2025 Submitted via Postal Card
Overall Experience

I have no problems with manor court staff or care workers very helpful in every way they can be always very smart and tidy.

Reply from Anne-Marie Brown, Registered Branch Manager at Manorcourt Homecare (Norwich)

We are delighted to hear that you are satisfied with the service and the care staff. Your positive feedback means a great deal to us. we strive to provide high-quality, person-centred care packages tailored to each individual's needs. Knowing that our efforts are making a difference is truly rewarding. If there is anything more we can do to support you, please dont hesitate to let us know.

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Review of Manorcourt Homecare (Brooke) from Val F (Daughter of Client) published on 20 May 2025 Submitted via Website
Overall Experience

I cannot praise the staff highly enough for the care which they gave to mum during her last few months at home. Mum was a very private person, and could be hard to please, but from the first visit, she was very happy with the carers, and became very fond of them. As her family, we were always kept well informed about any issues which arose, and we knew that she was receiving the very best of care from a dedicated and very supportive team. Thank you to each and every one of you.

Reply from Tamsin Warren, Branch Manager at Manorcourt Homecare (Brooke)

Thankyou for taking the time to leave this review. Mum was very well thought of by all of the team, and Im glad that we were able to offer the support she and you needed. She is missed. Best wishes

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Review of Manorcourt Homecare (Norwich) from R N (Husband of Client) published on 23 April 2025 Submitted via Postal Card
Overall Experience

Carers treat client with care and dignity. They get on well with her. Only negative comment is occasions when we are not informed of time/care visits. This can result for example of dining when carer arrives. Carers themselves usually text if they are going to be late or want to come early. It is annoying to have to phone to find out time of next visit.

Reply from Anne-Marie Brown, Registered Branch Manager at Manorcourt Homecare (Norwich)

We are pleased you are happy with the overall service you are receiving. We apologise you have not been receiving a rota, we have checked the system and you are set up to receive emailed rotas. I will ask the team to give you a call to check all details are correct.

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Review of Manorcourt Homecare (Thetford) from D J (Husband of Client) published on 7 April 2025 Submitted via Postal Card
Overall Experience

Turned up on time and went through paperwork ok. Went through the interview ok, and if we had any problem we disgust it. Happy with her performance.

Reply from Danielle Sterne, Healthcare Home Manager at Manorcourt Homecare (Thetford)

Hello, Thank you, for your feedback. We are pleased you were happy and please reach out to the office if you need to.Thank you Home Mnager & Team

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Review of Manorcourt Homecare (Thetford) from V S (Client / Service User) published on 1 April 2025 Submitted via Postal Card
Overall Experience

The girls treat me really well I have had to have something sorted which was I think I get on well with you all office staff included. Thank you

Reply from Danielle Sterne, Healthcare Home Manager at Manorcourt Homecare (Thetford)

Hello, Thank you for your review, This is lovely to read and I am glad you are happy with us all. We are always here if needed Thank you again HHM & Team

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Review of Manorcourt Homecare (Thetford) from M R (Husband of Client) published on 31 March 2025 Submitted via Postal Card
Overall Experience

All the carers who visit my wife are superb. They are caring, careful, diligent and very professional,. They make her feel like a human being. It is the administrative support that lets Manorcourt down. Weekly schedules are not received on time, are never accurate and are constantly being changed. We are not notified of any changes. 'Out of hours' was contacted last saturday and nobody called back. Flyers are sent out with glowing spelling mistakes.

Reply from Danielle Sterne, Healthcare Home Manager at Manorcourt Homecare (Thetford)

Thank you for your review. It is always good to hear the good and bad. As your new Branch Manager I reassure you that these are key areas that are being handled with care to improve. Lovely to hear that our wonderful carers are "superb" with your wife, this feedback will mean a lot to them. Thank you again Danielle & Team

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Review of Manorcourt Homecare (Norwich) from David J (Son of Client) published on 25 March 2025 Submitted via Website
Overall Experience

This company does not even warrant one star! In one week, they failed to administer medication. 3 of those days, failed to meet clients call times, turn up for lunch calls at 2.30 in the afternoon. Lost key to home, left key safe unlocked and on opening code. Staff failed to read care plans, left client without fall pendant and earring aids. No beds made or tidied and curtains left closed.

Reply from Martin Kirkup, Marketing Director at Manorcourt Homecare (Norwich)

Thank you for your feedback. We are sorry that you found it necessary to take this action to make us aware of your concerns, but I wanted to let you know that we are fully investigating the issues you have raised and we will contact you with some answers as soon as possible. We are conscious that...  

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Awards / Recognitions (6)

  • Recipient: Manorcourt HomecareDate: Wednesday 31 May 2023

  • Recipient: Manorcourt HomecareDate: Thursday 31 Mar 2022

  • Recipient: Manorcourt HomecareDate: Friday 30 Apr 2021

News (1)

News

  • Posted: Monday 02 Sep 2024Manorcourt Homecare, part of the Healthcare Homes group, is proud to announce that one of their service users, Nick, has become the new face of Mencap. Nick, who has Autism...

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