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Home Care Providers Owned by Manorcourt Homecare in Norfolk

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9.2 Group Review Score (the average from all locations with a review score)
  • Home Care Providers Owned by Manorcourt Homecare in Norfolk

Only the locations & reviews in Norfolk for Manorcourt Homecare are showing below.

View the details of all 8 locations (with 560 reviews) owned by Manorcourt Homecare

Manorcourt Homecare Locations in Norfolk (3)

3 Home Care Providers owned by Manorcourt Homecare in Norfolk
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Manorcourt Homecare (Brooke)
Amelia House, Brooke Industrial Estate, Norwich Road, Norwich NR15 1HJ 
9.2 50 reviews
Manorcourt Homecare (Brooke), Norwich, Norfolk
"I cannot praise the staff highly enough for the care which they gave to mum during her last few months at home. Mum was a very private…"   Read all 50 reviews

Manorcourt Care offer a versatile range of domiciliary services, helping adults to pursue more fulfilling lifestyles and supporting their decisions. Examples of care packages that are available ... Read more

Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
Manorcourt Homecare (Thetford)
Keystone Innovation Centre, Croxton Road, Thetford IP24 1JD 
8.9 65 reviews
Manorcourt Homecare (Thetford), Thetford, Norfolk
"My brother and I would like on behalf of Dad to thank you all for the care, attention and dedication you have shown in the months of…"   Read all 65 reviews
  • Visiting Care from £33.50 / hour
  • Live-in Care from £1,400 / week

Manorcourt Homecare (Thetford) is the division of Healthcare Homes which specialise in providing care services for people who wish to remain living in their own homes for as long as possible. The ... Read more

Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
Manorcourt Homecare (Norwich)
Unit 17 Bowthorpe Shopping Centre, Wendene, Norwich NR5 9HA 
8.5 55 reviews
Manorcourt Homecare (Norwich), Norwich, Norfolk
"I am very satisfied with the carers that care for me. The office are very helpful when I have to alter times etc (hospital ap…"   Read all 55 reviews

Manorcourt Homecare Norwich offers a range of bespoke care packages for individuals who wish to remain at home for as long as possible. A wide range of tailored care packages are available ... Read more

Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia

Manorcourt Homecare Reviews in Norfolk (170)

9.2

Manorcourt Homecare has a Group Review Score of 9.2 (9.159) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Manorcourt Homecare must have a Review Score.

Overall Experience
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Date Published
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Reviewer Connection to Manorcourt Homecare
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Review of

Manorcourt Homecare (Norwich)

from J B (Client) published on 12 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very satisfied with the carers that care for me. The office are very helpful when I have to alter times etc (hospital appointments).
Reply from Anne-Marie Brown, Registered Branch Manager at Manorcourt Homecare (Norwich)Thankyou for taking the time to leave such a kind review. We are really pleased to hear you are happy with both the care staff and the office team. We understand how important it is for care to fit around your daily life, so were glad we have been able to adjust times to help you attend your appointments when needed. Our team always aims to be as flexible and supportive as possible. Your feedback means a great deal to us and will be shared with the team, who will be happy to know that their efforts are appreciated. Thankyou again for your kind words.
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Review of

Manorcourt Homecare (Thetford)

from S S (Daughter of Client) published on 3 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother and I would like on behalf of Dad to thank you all for the care, attention and dedication you have shown in the months of looking after Dad.
Your support has helped him stay at home which is his greatest wish and he found all the carers kind, friendly, empathetic, dedicated, supportive,
helpful and flexible to his needs.
In the latter stages of your input you stepped up his care package, were flexible to changing circumstances and responsive to alterations in medication, needs and wants.
Thank you all.
Reply from Danielle Sterne, Healthcare Home Manager at Manorcourt Homecare (Thetford)Thank you so much for your kind words. It has been a privilege to support your dad and to help him remain at home, where he feels most comfortable. We're delighted to hear that our team's care, flexibility and responsiveness made a positive difference during a challenging time. Your appreciation means a great deal to all of us. Dad will be missed, all the best Danielle & Team
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Review of

Manorcourt Homecare (Norwich)

from James K (Husband of Client) assisted by family/friend published on 18 February 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife Julia has Manor Court as her home carer. The carers who come into our home are always kind and helpful. Overall we find them efficient, and will always inform me if any problems like pressure sores or similar that might be developing. My wife Julia is not a private patient and therefore is part
funded by the council, however overall we are happy with the service provided.
Reply from Anne-Marie Brown, Registered Branch Manager at Manorcourt Homecare (Norwich)Thankyou so much for your lovely review and for sharing your experience with us. Its really encouraging to hear that our careers are kind, helpful, and keep you informed about her wellbeing
We know how important it is to feel confident and reassured about the care your loved ones receives, and were very please to know you are happy with the support we provide. Your kind words will be shared with the team, as this means a great deal to them.
Thankyou again for your trust in Manorcourt. We look forward to continuing to support both you and your wife
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Review of

Manorcourt Homecare (Norwich)

from P D (Client) assisted by family/friend published on 16 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carers from Manorcourt are always caring and look after me well which takes the pressure off my husband.
Reply from Anne-Marie Brown, Registered Branch Manager at Manorcourt Homecare (Norwich)We are so pleased to hear that our staff are supporting you well and meeting your needs. Its lovely to know this has taken some pressure of your husband and given him more time to enjoy special moments with you. We truly appreciate your feedback and are always committed to providing the very best, personalised support we can.
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Review of

Manorcourt Homecare (Norwich)

from M O (Client) published on 15 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good organising. Everyone is very good and nice.
Reply from Anne-Marie Brown, Registered Branch Manager at Manorcourt Homecare (Norwich)We are absolutely delighted that you have rated our service five star. Our team work incredibly hard to make sure every client receives the care and attention they deserve. Your feedback truly means a lot to us, and we sincerely appreciate you taking the time to share it.
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Review of

Manorcourt Homecare (Norwich)

from B P (Client) published on 15 January 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am happy with my care provided by Manorcourt Homecare. The carers treat me very well and are polite and treat me with dignity and respect.
Reply from Anne-Marie Brown, Registered Branch Manager at Manorcourt Homecare (Norwich)We are really happy that you are satisfied with the service you receive and value our clients feedback to make improvements.
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  • Treated with Dignity
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Review of

Manorcourt Homecare (Norwich)

from Ann C (Wife of Client) published on 13 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was cared for extremely well. The carers were really kind compassionate and gentle and responded to his requests during his care. They were really kind and friendly towards myself and my son and daughter especially during the sad and stressful few weeks at the end of his life. He connected
with them and when able had a lovely conversation with the carers. The care that was shown was amazing and all of the carers had a lot of empathy and a real credit to the caring profession which is very difficult and unglamourous profession. Thank you.
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Review of

Manorcourt Homecare (Norwich)

from D W (Client) published on 18 December 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
A mix across the board some carers are amazing, and some I have found pleasant but come across they wish to leave as soon as possible, while missing few tasks even after being asked. The management I have found to be very helpful, happy and polite. I feel bad putting my score as middle of the board
but I always try to be honest so that it can be seen and tweaked. It's all small little issues mostly nothing major.
Reply from Anne-Marie Brown, Registered Branch Manager at Manorcourt Homecare (Norwich)We truly value all comments as they help us to improve the quality of care and support we provide. Our team is committed to delivering safe, compassionate, and person centred and your feedback is important to us. If you would like to discuss your experience further, please feel free to contact us directly so we can address any concerns appropriately.
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Review of

Manorcourt Homecare (Norwich)

from Keith R (Client) published on 30 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All care staff are very good and will do anything I need, always happy. I am happy with the staff and the care I receive.
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Review of

Manorcourt Homecare (Norwich)

from A Q (Client) published on 23 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I'm happy with care from Manor Court.
Reply from Anne-Marie Brown, Registered Branch Manager at Manorcourt Homecare (Norwich)That's fantastic news. I will pass this on to the staff. If you need anything further please reach out and we will assist any way we can.
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Review of

Manorcourt Homecare (Norwich)

from M B (Client) published on 30 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have no problems with manor court staff or care workers very helpful in every way they can be always very smart and tidy.
Reply from Anne-Marie Brown, Registered Branch Manager at Manorcourt Homecare (Norwich)We are delighted to hear that you are satisfied with the service and the care staff. Your positive feedback means a great deal to us. we strive to provide high-quality, person-centred care packages tailored to each individual's needs. Knowing that our efforts are making a difference is truly rewarding. If there is anything more we can do to support you, please dont hesitate to let us know.
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Review of

Manorcourt Homecare (Brooke)

from Val F (Daughter of Client) published on 20 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot praise the staff highly enough for the care which they gave to mum during her last few months at home. Mum was a very private person, and could be hard to please, but from the first visit, she was very happy with the carers, and became very fond of them. As her family, we were always kept well
informed about any issues which arose, and we knew that she was receiving the very best of care from a dedicated and very supportive team. Thank you to each and every one of you.
Reply from Tamsin Warren, Branch Manager at Manorcourt Homecare (Brooke)Thankyou for taking the time to leave this review. Mum was very well thought of by all of the team, and Im glad that we were able to offer the support she and you needed. She is missed. Best wishes
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Review of

Manorcourt Homecare (Norwich)

from R N (Husband of Client) published on 23 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Carers treat client with care and dignity. They get on well with her. Only negative comment is occasions when we are not informed of time/care visits. This can result for example of dining when carer arrives. Carers themselves usually text if they are going to be late or want to come early. It is annoying
to have to phone to find out time of next visit.
Reply from Anne-Marie Brown, Registered Branch Manager at Manorcourt Homecare (Norwich)We are pleased you are happy with the overall service you are receiving. We apologise you have not been receiving a rota, we have checked the system and you are set up to receive emailed rotas. I will ask the team to give you a call to check all details are correct.
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Review of

Manorcourt Homecare (Thetford)

from D J (Husband of Client) published on 7 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Turned up on time and went through paperwork ok. Went through the interview ok, and if we had any problem we disgust it. Happy with her performance.
Reply from Danielle Sterne, Healthcare Home Manager at Manorcourt Homecare (Thetford)Hello, Thank you, for your feedback. We are pleased you were happy and please reach out to the office if you need to.Thank you Home Mnager & Team
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Review of

Manorcourt Homecare (Thetford)

from V S (Client) published on 1 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The girls treat me really well I have had to have something sorted which was I think I get on well with you all office staff included. Thank you
Reply from Danielle Sterne, Healthcare Home Manager at Manorcourt Homecare (Thetford)Hello, Thank you for your review, This is lovely to read and I am glad you are happy with us all. We are always here if needed Thank you again HHM & Team
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Review of

Manorcourt Homecare (Thetford)

from M R (Husband of Client) published on 31 March 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
All the carers who visit my wife are superb. They are caring, careful, diligent and very professional,. They make her feel like a human being. It is the administrative support that lets Manorcourt down. Weekly schedules are not received on time, are never accurate and are constantly being changed. We
are not notified of any changes. 'Out of hours' was contacted last saturday and nobody called back. Flyers are sent out with glowing spelling mistakes.
Reply from Danielle Sterne, Healthcare Home Manager at Manorcourt Homecare (Thetford)Thank you for your review. It is always good to hear the good and bad. As your new Branch Manager I reassure you that these are key areas that are being handled with care to improve. Lovely to hear that our wonderful carers are "superb" with your wife, this feedback will mean a lot to them. Thank you again Danielle & Team
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Review of

Manorcourt Homecare (Norwich)

from David J (Son of Client) published on 25 March 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
This company does not even warrant one star! In one week, they failed to administer medication. 3 of those days, failed to meet clients call times, turn up for lunch calls at 2.30 in the afternoon. Lost key to home, left key safe unlocked and on opening code. Staff failed to read care plans, left client
without fall pendant and earring aids. No beds made or tidied and curtains left closed.
Reply from Martin Kirkup, Marketing Director at Manorcourt Homecare (Norwich)Thank you for your feedback. We are sorry that you found it necessary to take this action to make us aware of your concerns, but I wanted to let you know that we are fully investigating the issues you have raised and we will contact you with some answers as soon as possible. We are conscious that your care was transferred to our service from another provider only very recently and this may have adversely impacted on the continuity of your care.
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Review of

Manorcourt Homecare (Norwich)

from E B (Client) published on 13 February 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Carers are struggling with PPE. So thin and cheap. Office staff don't listen to what you say or seem to care.
A carer broke my brand-new toilet.
Reply from Anne-Marie Brown, Registered Branch Manager at Manorcourt Homecare (Norwich)All staff are supplied with PPE that are to government standards. We will call in relation to your toilet as this has not been brought to our attention. We are however pleased you scored the staff and your treatment so highly.
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Review of

Manorcourt Homecare (Norwich)

from C T (Daughter of Client) published on 10 December 2024 Submitted via Website • Report
Overall Experience 2.0 out of 5
Stressful. Was supposed to take some pressure away but created work with numerous phone calls and emails. Arrival times were not consistent and not policed/flagged when they were out of service time. Standard hygiene basics were not done, for example, wiping the commode seat, so I was wiping traces
of faeces myself after they'd emptied the commode. Didn't always do as asked/paid to do so I ended up doing myself. Took months to get them to change the bed sheets - for some reason, this was too much for the staff to do once a week but we got there in the end after a complaint - however, there is no complaint procedure in place. The company needs better controls in place to ensure best practice is adhered to and complaints are taken seriously and followed up with details of what to do next if you are not happy - eg the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014: Regulation 16.
A disappointing 9 month's experience.
The staff were ok. One in particular was attentive.
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Review of

Manorcourt Homecare (Norwich)

from Anita L (Wife of Client) published on 31 October 2024 Submitted via Website • Report
Overall Experience 2.0 out of 5
Service has gone downhill. Three days a week it's good when we have regular carers. There are a few really good ones but unfortunately not many. We have had some recently drench the bedroom carpet with urine, then left without saying a word. Others have refused to change his pad saying not dirty enough.
Constantly late which causes him pain, discomfort and exhaustion. He now will not get up unless he knows that it's going to be one of the good ones coming. When I complain to the office I am told they will get back to me but they do not.
Reply from Anne-Marie Brown, Registered Branch Manager at Manorcourt Homecare (Norwich)I'm sorry you have felt the need to leave a bad review. I understand it was addressed the incident in the bedroom and the care co reported her findings back to you. There has been vast roadworks in the area for the last 12 months which I agree have caused issues for the staff to get through. Hopefully, this will be rectified soon when they come to a close.
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Awards / Recognitions (6)

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