Home Care Providers Owned by Manorcourt Homecare in Norfolk

Group
Review
Score(the average from all locations with a review score)

Only the locations & reviews in Norfolk for Manorcourt Homecare are being shown.

Manorcourt Homecare Locations in Norfolk (2)

2 Home Care Providers owned by Manorcourt Homecare in Norfolk

List view

Manorcourt Homecare (Norwich)

Unit 17 Bowthorpe Shopping Centre, Wendene, Norwich NR5 9HA

9.274 Reviews

9 1

"Overall, I am very satisfied with the service Manorcourt provide. I accept that due to circumstances beyond their control, calls are..."Read all 74 reviews

Manorcourt Homecare Norwich offers a range of bespoke care packages for individuals who wish to remain at home for as long as possible. A wide range of tailored care packages are available including... Read more

Older Person Care
Younger Adult Care
Long Term
Short Term

Visiting Care
Live-in Care
Dementia Care
24 Hour Care
Overnight Care (Sleeping)
Overnight Care (Waking)

Manorcourt Homecare (Thetford)

Keystone Innovation Centre, Croxton Road, Thetford IP24 1JD

8.871 Reviews

10 1

"The carers who look after my mum 4 times a day are truly wonderful. They are kind, caring and always treat her with dignity and respect. It..."Read all 71 reviews

Manorcourt Homecare (Thetford) is the division of Healthcare Homes which specialise in providing care services for people who wish to remain living in their own homes for as long as possible. The... Read more

Older Person Care
Younger Adult Care
Long Term
Short Term

Visiting Care
Live-in Care
Dementia Care
24 Hour Care
Overnight Care (Sleeping)
Overnight Care (Waking)

Manorcourt Homecare Reviews in Norfolk (145)

9.4

Manorcourt Homecare has a Group Review Score of 9.4 (9.352) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Manorcourt Homecare must have a Review Score.

Order by:

Showing 145 reviews matching selected criteria

Review of Manorcourt Homecare (Norwich) from Brian R (Client / Service User) published on 2 October 2026 Submitted via Postal Card•

Overall Experience

All excellent.

Sadly, I do not get all 4 visits per day.

Read less

↩Reply from Anne-Marie Brown, Registered Branch Manager at Manorcourt Homecare (Norwich)

Thank you so much for your wonderful review. Were delighted to hear that everything was excellent. Your kind feedback means a lot to our team and motivates us to continue providing the highest standard of care and support.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of Manorcourt Homecare (Norwich) from D G (Husband of Client) published on 25 September 2026 Submitted via Postal Card•

Overall Experience

Overall, I am very satisfied with the service Manorcourt provide. I accept that due to circumstances beyond their control, calls are sometimes delayed. I cannot find fault with individual carers abliet some are more 'caring' than others.

Read less

↩Reply from Anne-Marie Brown, Registered Branch Manager at Manorcourt Homecare (Norwich)

thank you for taking the time to share your feedback. We're delighted to hear that you are very satisfied with the service provided by Manorcourt. We appreciate your understanding regarding call delays beyond our control and will continue to work on improving this aspect. It's also wonderful to... Read more

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of Manorcourt Homecare (Norwich) from De-Anna W (Client / Service User) published on 25 September 2026 Submitted via Postal Card•

Overall Experience

I am very happy with my regular carers. They treat me with dignity and respect, and respect my home too. The carers go above and beyond and brighten my day with a good chat and a giggle.

Read less

↩Reply from Anne-Marie Brown, Registered Branch Manager at Manorcourt Homecare (Norwich)

Thank you so much for your lovely review. We're delighted to hear that you feel treated with dignity and respect and that our carers make you feel comfortable and valued in your own home.

It's wonderful to know that the regular carers go above and beyond, and that their chats, laughter and... Read more

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of Manorcourt Homecare (Thetford) from Jessica P (Daughter of Client) published on 23 September 2026 Submitted via Postal Card•

Overall Experience

The carers who look after my mum 4 times a day are truly wonderful. They are kind, caring and always treat her with dignity and respect. It gives our family great peace of mind knowing she is in such compassionate hands. We are very grateful for the excellent care they provide every day. Thank you!

Read less

↩Reply from Danielle Sterne, Healthcare Home Manager at Manorcourt Homecare (Thetford)

Thank you so much for your kind words and for taking the time to share your experience.

We are delighted to hear that the carers supporting your mum are providing such compassionate, respectful, and dignified care. Knowing that our team gives both your mum and your family peace of mind means a... Read more

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of Manorcourt Homecare (Norwich) from Wendy S (Client / Service User) published on 9 September 2026 Submitted via Postal Card•

Overall Experience

Manorcourt Homecare look after me very well. I can have a laugh with them, so makes my life much better.

Read less

↩Reply from Anne-Marie Brown, Registered Branch Manager at Manorcourt Homecare (Norwich)

Thank you so much for your lovely review! Its wonderful to hear that you feel so well cared for by our team and that you can have a good laugh with them too. Building genuine relationships and bringing a little joy to our customers lives is so important to us. Were delighted to know that our care... Read more

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of Manorcourt Homecare (Norwich) from B P (Client / Service User) published on 8 September 2026 Submitted via Postal Card•

Overall Experience

Very good service.

Read less

↩Reply from Anne-Marie Brown, Registered Branch Manager at Manorcourt Homecare (Norwich)

Thank you for your kind feedback and for choosing our care service. Were pleased to hear that you feel we are providing a very good service. We are always looking for ways to improve and provide the best possible care, so your feedback is genuinely appreciated. We look forward to continuing to support you and providing a caring, reliable and professional service.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of Manorcourt Homecare (Norwich) from R M (Client / Service User) published on 31 August 2026 Submitted via Postal Card•

Overall Experience

All staff polite, helpful and capable of carrying varied duties as required. My mobility is poor at the moment but is improving. Staff are respectful of this, especially personal problems.

Read less

↩Reply from Zoe Lewis, Care Manager at Manorcourt Homecare (Norwich)

Thank you for taking the time to share your feedback. We're pleased to hear that our staff have been polite, helpful and supportive, and that you have felt treated with respect and dignity. We're committed to continuing to provide compassionate, flexible care and support as your mobility improves.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of Manorcourt Homecare (Norwich) from J W (Husband of Client) published on 31 August 2026 Submitted via Postal Card•

Overall Experience

All girls are very good; we cannot fault the service they provide. Well done! Keep it up.

Read less

↩Reply from Zoe Lewis, Care Manager at Manorcourt Homecare (Norwich)

Thank you for your wonderful feedback and kind words. We're delighted to hear that you are so pleased with the service provided by our care team. Your appreciation means a great deal to the whole team and will be shared with them. We'll certainly keep up the good work!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of Manorcourt Homecare (Norwich) from Bruce M (Client / Service User) published on 31 August 2026 Submitted via Postal Card•

Overall Experience

All carers and staff excellent, kind, understanding, polite, and helpful - brilliant.

Read less

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of Manorcourt Homecare (Norwich) from C K (Daughter of Client) published on 18 August 2026 Submitted via Website•

Overall Experience

We have been very happy with the level of support & care provided following my father-in-laws return from hospital. With support provided has enabled him to continue to live in his own home.

We are continuing with Manorcourt to provide care following the end of the NHS enablement package.

Read less

↩Reply from Anne-Marie Brown, Registered Branch Manager at Manorcourt Homecare (Norwich)

Thank you for taking the time to share such lovely feedback. We are delighted to hear that you and your family have been so pleased with the level of support and care provided following your father-in-law's return home from hospital.

It is wonderful to know that our care and support have helped... Read more

Staff

Care / Support

Management

Treated with Dignity

Value for Money

No Rating

Review of Manorcourt Homecare (Norwich) from E S (Wife of Client) published on 10 August 2026 Submitted via Postal Card•

Overall Experience

Manorcourt provide a professional yet friendly service. A number of different carers call on a regular basis - all of whom I find well trained and knowledgeable about my husband's needs. They go above and beyond to engage in a caring way.

Read less

↩Reply from Anne-Marie Brown, Registered Branch Manager at Manorcourt Homecare (Norwich)

Thank you so much for taking the time to share your lovely feedback. We are delighted to hear that you have found the team at Manorcourt to be professional, friendly, and knowledgeable about your husband's needs.

It is particularly wonderful to hear that our carers go above and beyond to provide... Read more

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of Manorcourt Homecare (Norwich) from S A (Daughter of Client) published on 10 August 2026 Submitted via Postal Card•

Overall Experience

Office staff very proactive and got care in very quickly to get mum out of hospital.
Would prefer females to shower her twice a week - no men to do this!

Staff very friendly and helpful.

Read less

↩Reply from Anne-Marie Brown, Registered Branch Manager at Manorcourt Homecare (Norwich)

Thank you for taking the time to share your feedback. We're delighted to hear that our office team was proactive and able to arrange care quickly to support your mum's transition home from hospital. It's also lovely to hear that you found our staff friendly and helpful.

We completely understand... Read more

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of Manorcourt Homecare (Thetford) from C S (Daughter of Client) published on 21 July 2026 Submitted via Website•

Overall Experience

It's early days for dad with this care provider and so far so good. Carers arrive as per schedule and are so kind to dad. It's lovely to hear how they interact with him. Dad checks his schedule diligently so knows who is coming and when. At times, the time changes but it's to dads advantage as he doesn't like a late evening call. Carers are more than happy to have banter with him and report any concerns. We were apprehensive about carers coming into our home to help care for dad but we've found the experience so far to be positive. Staffing issues have had slight impact on who provides care but it's not enough to say it's problematic at this stage. Communication with office has been good.

Read less

↩Reply from Danielle Sterne, Healthcare Home Manager at Manorcourt Homecare (Thetford)

Thank you so much for taking the time to share your experience and for your kind feedback.

We're delighted to hear that your dad has settled in well and that our carers have made such a positive impression. Building trusting relationships, taking the time to chat, and ensuring people feel... Read more

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of Manorcourt Homecare (Norwich) from D K (Client / Service User) published on 17 July 2026 Submitted via Postal Card•

Overall Experience

All good, thank you.

Read less

↩Reply from Anne-Marie Brown, Registered Branch Manager at Manorcourt Homecare (Norwich)

Thank you so much for taking the time to leave us such a lovely review. We truly appreciate your kind words and are delighted to hear that you are happy with the care and support you have received.

Your feedback means a great deal to our team, who work hard to provide compassionate, person-centred... Read more

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of Manorcourt Homecare (Norwich) from F S (Husband of Client) published on 15 July 2026 Submitted via Postal Card•

Overall Experience

Good service, friendly and helpful.

Staff: Some staffing attendance problems recently, but understandable due to sickness.

Read less

↩Reply from Zoe Lewis, Care Manager at Manorcourt Homecare (Norwich)

Thank you for your kind review and thoughtful feedback. We're delighted to hear that you found our team friendly, helpful, and that you had a positive overall experience.

We appreciate your understanding regarding the recent staffing challenges due to sickness. While these situations can... Read more

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of Manorcourt Homecare (Norwich) from Keith R (Client / Service User) published on 10 July 2026 Submitted via Postal Card•

Overall Experience

Carers are very good at the job. They are willing to help with anything needed to be done. They are happy to me and look after me well.

Read less

↩Reply from Anne-Marie Brown, Registered Branch Manager at Manorcourt Homecare (Norwich)

Thank you so much for your kind review. We truly appreciate your lovely feedback. It's wonderful to hear that our carers have been so helpful, supportive, and caring. Providing high-quality, compassionate care is at the heart of everything we do, and we're delighted to know you feel well looked after. Thank you for taking the time to share your experienceit means a great deal to our team.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of Manorcourt Homecare (Norwich) from Gillian B (Client / Service User) published on 6 July 2026 Submitted via Website•

Overall Experience

Most of the carers are great. They know the routine and what we need. Some of them we have a laugh with, which is really nice. The washing part we feel comfortable with most of them. If there's a problem we ring the office and they sort it out.

Read less

↩Reply from Anne-Marie Brown, Registered Branch Manager at Manorcourt Homecare (Norwich)

Thank you for sharing your feedback. I'm delighted to hear that you've had such a positive experience with our carers and that they know your routine well. It's wonderful to know that you feel comfortable with your care and that you've built such friendly relationships with many of the team-we... Read more

Staff

Care / Support

Management

Treated with Dignity

Value for Money

No Rating

Review of Manorcourt Homecare (Thetford) from M S (Client / Service User) published on 24 June 2026 Submitted via Postal Card•

Overall Experience

Very good

Read less

↩Reply from Danielle Sterne, Healthcare Home Manager at Manorcourt Homecare (Thetford)

Thank you for taking the time to leave us a review. We are delighted to hear that you are having a positive experience with our care services. Your feedback is greatly appreciated and helps us continue to improve.

Many Thanks

Danielle

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of Manorcourt Homecare (Norwich) from Elaine A (Client / Service User) published on 22 June 2026 Submitted via Postal Card•

Overall Experience

My carers in general are all good at care. If I need anything extra, they are all willing to help.
One thing I would like is a phone call if they are going to be late.

I'm happy with my care.

Read less

↩Reply from Zoe Lewis, Care Manager at Manorcourt Homecare (Norwich)

Thank you for taking the time to share your feedback. We are delighted to hear that you are happy with your care and that our carers are providing good support and are always willing to help with any additional needs.

We also appreciate your suggestion regarding being notified if carers are... Read more

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review of Manorcourt Homecare (Norwich) from D P (Client / Service User) published on 19 June 2026 Submitted via Postal Card•

Overall Experience

Overall the carers do a good job, but there have been sometimes when some of the carers didn't do the washing up as well as it should be done, and sometimes the cleaning in my bathroom wasn't done very well. Some of the carers are a bit slap-dash doing their work in less than half an hour, when they should have up to an hour to complete their work.

Read less

↩Reply from Anne-Marie Brown, Registered Branch Manager at Manorcourt Homecare (Norwich)

We are sorry to learn that there have been occasions when the washing up and bathroom cleaning did not meet your expectations. We also appreciate your comments regarding the time spent completing tasks. We expect all members of our team to carry out their duties thoroughly and to a high standard.... Read more

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Awards / Recognitions (6)

31 May 2023Recipient: Manorcourt Homecare
31 Mar 2022Recipient: Manorcourt Homecare
30 Apr 2021Recipient: Manorcourt Homecare

News (0)

News

There are no news items for Manorcourt Homecare.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Manorcourt Homecare to verify any information. View our terms and conditions. Manorcourt Homecare has an Enhanced Service -what an Enhanced Service includes.