Only the locations & reviews in Norfolk for Manorcourt Homecare are being shown.
"My carers in general are all good at care. If I need anything extra, they are all willing to help. One thing I would like is a phone call..."Read all 64 reviews
Manorcourt Homecare Norwich offers a range of bespoke care packages for individuals who wish to remain at home for as long as possible. A wide range of tailored care packages are available including... Read more
Care Provided
"My brother and I would like on behalf of Dad to thank you all for the care, attention and dedication you have shown in the months of..."Read all 69 reviews
Manorcourt Homecare (Thetford) is the division of Healthcare Homes which specialise in providing care services for people who wish to remain living in their own homes for as long as possible. The... Read more
Care Provided
"I cannot praise the staff highly enough for the care which they gave to mum during her last few months at home. Mum was a very private..."Read all 50 reviews
Manorcourt Care offer a versatile range of domiciliary services, helping adults to pursue more fulfilling lifestyles and supporting their decisions. Examples of care packages that are available include... Read more
Care ProvidedManorcourt Homecare has a Group Review Score of 9.0 (8.986) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Manorcourt Homecare must have a Review Score.
Very good
Thank you for taking the time to leave us a review. We are delighted to hear that you are having a positive experience with our care services. Your feedback is greatly appreciated and helps us continue to improve.
Danielle
I'm happy with my care.
We also appreciate your suggestion regarding being notified if carers are...
Overall the carers do a good job, but there have been sometimes when some of the carers didn't do the washing up as well as it should be done, and sometimes the cleaning in my bathroom wasn't done very well. Some of the carers are a bit slap-dash doing their work in less than half an hour, when they should have up to an hour to complete their work.
We are sorry to learn that there have been occasions when the washing up and bathroom cleaning did not meet your expectations. We also appreciate your comments regarding the time spent completing tasks. We expect all members of our team to carry out their duties thoroughly and to a high standard....
Overall, I am satisfied with the care provided. The standard does vary according to the ability of individual carers. Some carers worry about being late and try to hurry me up with my meal. It is good when carers explain what they are doing to my husband, who is in bed, it reassures him. Carers are not always happy ot use the dishwasher. They would benefit from some training, so it would save them time. The standard of carers has improved over the two years we have been with Manorcourt Homecare. The timing of visits remains difficult. A two-hour variation in visits is not good. Early meals do not suit me, and I have trouble eating when I am not hungry.
We appreciate your comments regarding communication with your...
Manorcourt have provided care for my disabled wife for over a year now. We find most of the carers are very kind and knowledgeable. We are happy for them to continue her care. Julia has 4 visits a day, and those are kept to the times given. This is a tough profession to be in with all the travelling between clients, etc. All those associated with Manorcourt must be highly recommended.
We are delighted to hear that you and your wife have been happy with the care and support provided over the past year. It is especially rewarding to know that our carers have made...
The care received has declined over the years. The carers do not provide high-quality care, and on many occasions, we've had to make calls and reports about the poor service received on simple tasks that they are here to provide. On many occasions, our family have come in and have found my nan with dirty clothes or bedding, and even faeces on her hands, not long after the carers have already been in. Not only have we experienced the above issues, but we have also experienced the carers wrongly administering her medication too. The carers have broken many belongings whilst caring for my nan, and it's taken months to get these items replaced. We understand things can go wrong, but it seems to be a regular occurrence. We've had multiple meetings to address this, yet nothing seems to change or improve.
Thank you for taking the time to leave a review. You will be aware from the actions we have taken that we take all feedback seriously as we are committed to providing the highest possible standard of care to all individuals we support. Our priority continues to be the wellbeing, dignity, and...
I required care support following an operation and was quite nervous about relying on others but was quickly as ease by the friendly but professional nature of the carers and the management team. They have been able to support as much or as little as needed and have worked with me in regaining my independence as the weeks have passed.
It has been a privilege to support you...
All carers are wonderful, nothing is too much for them team leader is very supportive. we always enjoy their visits as they are always cheerful. and always take the time to just sit and talk, which is very important to us " old uns " as we see very littleof other people
Thank you so much for taking the time to share your wonderful feedback! We are thrilled to hear that you are very happy with the care you have received and that our staff have made such a positive impact on your experience. we believe that taking the time to sit and listen is crucial to providing...
The service I have received with several staff over the past 8 months, has never been less that satisfactory, and generally excellent so I have put good overall.
We will ensure that your feedback is provided to the team.
Thank you once again
Manorcourt carers have been very suppportive for me, they give me time as I get really breathless on O2 therapy. I've recently had 2 x heart attacks, and carers have been very understanding. I am very happy with their care.
Thank you for your thoughtful review! We are thrilled to hear that our care team has been able to meet your needs effectively and provide the support you require. we believe in delivering personalized care that takes into account the unique circumstances and preferences of each individual we care...
Simon is very friendly and always looks after Wendy very well. Patient, kind and helpful to assist her with eating.
It means so much to us that you've taken the time to leave such a lovely review. We are truly dedicated to providing the highest quality care and support, so hearing that our team is making such a positive difference means the world to us. Your kind words are greatly appreciated and will be shared...
Overall service is satisfactory and my father has become very fond of a few carers. when told his care plan was being moved to a different provider he became very upset. So overall my dad is happy which to us means everything.
Thank you for your kind review. We're so pleased to hear that your father has built such positive relationships with several of our carers and that he has been happy with the support provided. We completely understand how upsetting change can be, especially when strong bonds and trust have been...
Nothing to complain about, all's well
Were glad to hear that youre happy with the care provided and that you have no concerns. Your feedback is very valuable to us. We did notice that some of your ratings suggest areas where we could improve, and well be in touch soon to discuss these further.
Everything is fine except most carers don't wash their hands.
However, i am sorry to learn of your concerns regarding hand hygiene. Thankyou for bringing this to my attention. Please be assured that this matter will be addressed with all staff, and...
I am happy with Manor Court. They look after me very well. I like to have a laugh and joke with them.
We are so please you are happy with the support that Manorcourt provides. it means that a lot to know that you feel comfortable being able to share a laugh and a joke with the team - creating a friendly and relaxed atmosphere is something that we truly value. We look forward to continuing to support you.
I have been with Manor Court for over 26 years. They have also treated me professionally and with dignity. They are always friendly and helpful.
we are so pleased to hear that only do the care staff support you in your daily living but they spend time with you to make sure that the time is enjoyed with a friendly and supportive approach. Our aim is always to treat with dignity and respect. Again thankyou for such positive feedback it means a lot to all of the staff to know that their hard work is appreciated.
I am very satisfied with the carers that care for me. The office are very helpful when I have to alter times etc (hospital appointments).
Thankyou for taking the time to leave such a kind review. We are really pleased to hear you are happy with both the care staff and the office team. We understand how important it is for care to fit around your daily life, so were glad we have been able to adjust times to help you attend your...
Thank you all.
Thank you so much for your kind words. It has been a privilege to support your dad and to help him remain at home, where he feels most comfortable. We're delighted to hear that our team's care, flexibility and responsiveness made a positive difference during a challenging time. Your appreciation means a great deal to all of us. Dad will be missed, all the best Danielle & Team
Carers from Manorcourt are always caring and look after me well which takes the pressure off my husband.
We are so pleased to hear that our staff are supporting you well and meeting your needs. Its lovely to know this has taken some pressure of your husband and given him more time to enjoy special moments with you. We truly appreciate your feedback and are always committed to providing the very best, personalised support we can.
Very good organising. Everyone is very good and nice.
We are absolutely delighted that you have rated our service five star. Our team work incredibly hard to make sure every client receives the care and attention they deserve. Your feedback truly means a lot to us, and we sincerely appreciate you taking the time to share it.
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