Home Care Providers Owned by Fosse Healthcare Ltd

Place was often a in a disgusting mess. No washing done just put in a pile upstairs instead of being put on dryer. Dirty Pots just piled up in sink, ignored dishwasher or couldn't work it. Outer door left open all night after one of them went to vape.

Absolutely shocking service, we've had so many instances where the carers haven't turned up to calls, where my mum's medication hasn't been administered correctly and where the medication has gone missing/run out two weeks before it should. I have asked countless times for records to be kept of how many tablets/puffs of the inhaler are left so that this can be monitored, to no avail. They have no clear recording system for administering medication. The carers do not use their initiative and the recordings of the visits do not make sense and are not legible! The management and office do not respond to complaints and communication from them is absolutely shocking! Nothing is ever addressed, yet when they believe that my mum with dementia has spoken to a carer 'rudely' they are straight on the phone to us about it! Clearly having no idea how dementia impacts people! We cut visits down from three per day to one, as they ended up being more of an inconvenience and created more work'

I'm so so sad.

I will be sending a letter to the company to thank the individual carers, who despite all the challenges have given good support and care to my Mum.

Family notes are left unanswered.

Following a fall down the stairs and the resulting hospitalisation, my sister received support from Fosse Healthcare for three months. The support she received was excellent - the ladies who visited were punctual, friendly, supportive and professional as well as extremely caring. Any issues, though only minor, were promptly dealt with at the time or following a phone call. Should there be a need for this type of support in the future we would certainly talk to Fosse Healthcare. So, a big thank you to all the team involved.

The times of the scheduled calls, particularly at weekends, are often very late, in fact, the carers this morning for my husband's morning call which should have been at 8 am, did not arrive until 11.10 am.

The carers are very good but the organisation behind them is shocking. When you contact the office, if you are able to get through, they do not seem very organised. On several occasions, they have promised to ring me back but I am still waiting! No one seems to be in charge. At weekends when a lot of problems occur you cannot get hold of anyone. This is very frustrating!

We receive great care and the carers always do whatever they are able at that time. Carers are always kind and do their best for us.

Fosse Healthcare is such an Amazing care company we have used many other care companies before Fosse and it is definitely the best! We had a few problems with timings but once I had spoken to management it was sorted and if they do struggle they have always called me to let me know and have always tried their best.