Fosse Healthcare - Mansfield

Millennium Business Park, Chesterfield Road North, Enterprise Close, Mansfield NG19 7JY
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1.1 7 Reviews
  • Fosse Healthcare - Mansfield, Mansfield
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Care Provided

Types of Home Care

  • Visiting Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)

Other Care Provided

  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Good to Know

Person in charge

  • Helaina Potter (Manager)
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Fosse Healthcare - Mansfield Reviews (7)

1.1

Fosse Healthcare - Mansfield has a Review Score of 1.1 (1.083) out of 10, based on 2 reviews in the last 2 years. Over all time Fosse Healthcare - Mansfield has 7 reviews.

Overall Experience

  • 1
  • 0
  • 0
  • 1
  • 5

Date Published

7
1
1
2
5

Review from Deborah M N (Client) published on 7 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Problems with this company start with the manager, poor communication & terrible management. The way the rotas are organised is a mess , staff treated atrociously. Heard office staff screaming at carers whilst here to take more care calls. Repeatedly had calls at 12 pm then none until after 7pm, then
wanted to put me to bed with tea thus saving them a night call, forcing me to spend over 12 hours in bed without help. When I refused, I was told I was being 'difficult' and that I would lose the care package
Different carers all the time as, not surprisingly, very high staff turnover, constantly had to explain where things are, what to do. Many carers had very little spoken English so they didn't understand what I meant.
Place was often a in a disgusting mess. No washing done just put in a pile upstairs instead of being put on dryer. Dirty Pots just piled up in sink, ignored dishwasher or couldn't work it. Outer door left open all night after one of them went to vape.

Reply from Luke Wheatley, Marketing Manager at Fosse Healthcare - Mansfield

Thank you for your feedback. We're sorry to hear your experience left you feeling disappointed. This is not reflective of the high standard of care and communication we strive to provide, and we take your concerns seriously. While occasional rota challenges can occur, we understand how important consistency and reliability are. The issues you've raised around conduct and cleanliness are concerning, and we are reviewing this internally. We're committed to dignity, respect, and quality in all we do, and regret that this was not your experience. We would welcome the chance to speak with you directly-please contact us at 0116 279 1600.

Staff

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Management

Treated with Dignity

Value for Money

Review from J P (Daughter of Client) published on 14 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Absolutely shocking service, we've had so many instances where the carers haven't turned up to calls, where my mum's medication hasn't been administered correctly and where the medication has gone missing/run out two weeks before it should. I have asked countless times for records to be kept of how
many tablets/puffs of the inhaler are left so that this can be monitored, to no avail. They have no clear recording system for administering medication. The carers do not use their initiative and the recordings of the visits do not make sense and are not legible! The management and office do not respond to complaints and communication from them is absolutely shocking! Nothing is ever addressed, yet when they believe that my mum with dementia has spoken to a carer 'rudely' they are straight on the phone to us about it! Clearly having no idea how dementia impacts people! We cut visits down from three per day to one, as they ended up being more of an inconvenience and created more work'

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Review from Tina G (Daughter of Client) published on 3 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Started care Wednesday 22nd with mum, Saturday 25th sat with her waiting for staff, should have been here 11.45am call, it is now 1.10pm, after 2 phone calls and still no one is here.
Care in the community doesn't exist.
I'm so so sad.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from P B (Daughter of Client) published on 11 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

First of all, I would like to commend the carers who have supported my Mum whilst under the care Fosse Healthcare. Unfortunately, what lets the dedicated carers down is the management and support team back in the office. The carers visiting Mum have been sent in all directions often not being allocated
the correct time slot for the visit, which means things are missed.
Weekend calls have been disorganised for over a year now and often no one turns up. I am aware that this week, one of the office team has been to see Mum on a couple of occasions as there was no one else available.
I have made several formal complaints to the management team and I am still awaiting an update on one outstanding issue to be addressed and this dates back to January 2022.
Today my Mum has been assigned a new care company, much to my relief.
I will be sending a letter to the company to thank the individual carers, who despite all the challenges have given good support and care to my Mum.

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Review from J S (Daughter of Client) published on 18 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

I have tried asking for help, made a formal complaint.
Unfortunately from the date the formal complaint was made, critical times have since been missed over 10 times which is distressing not only in terms of her needing medication at 4 hourly intervals but since her severe stroke patient can no longer
stand unaided therefore has been left, at points, for 5 hours without a way to go to the toilet and has soiled herself. I have bought her pads to wear, not because she is incontinent but as she can no longer go to the toilet when needed, which she finds humiliating.
I do understand there may be occasional times where unforeseen consequences mean carers will be late but I do not expect these to occur on a regular basis due to staff shortages within the company.
Medication is failed to be ordered on time on a regular basis even after the manager is aware of the situation.
OT has contacted the branch manager weeks ago and had no reply regarding call times.
Family notes are left unanswered.

Reply from Luke Wheatley, Marketing Manager at Fosse Healthcare - Mansfield

I’m so sorry to hear about the issues you’ve been facing with our service. Rest assured we are committed to providing the best possible care for our clients so to hear we have fallen below these standards due to staff shortages is incredibly disappointing.
We understand how difficult this must have been for you and your mum and we profusely apologise if you have felt let down by our services in recent times; the concerns you have raised are not something we take lightly and a full internal investigation is currently being undertaken. Necessary actions will be put in place to ensure that you are not faced with long delays or other extenuating circumstances in the future.
Kind Regards, Fosse Healthcare.

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Review from Ann C (Wife of Client) published on 8 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

During this past month, we have received a lot of new carers that haven’t been adequately trained to care for my husband who has hoist led care. The understanding of basic care is lacking, and on one occasion I was told that they did not have time to wash my husband.
The times of the scheduled calls,
particularly at weekends, are often very late, in fact, the carers this morning for my husband's morning call which should have been at 8 am, did not arrive until 11.10 am.

Reply from Collette Compton, Marketing Manager at Fosse Healthcare - Mansfield

Thank you for your feedback. I have looked into this for you and our Branch Manager has been in touch since to discuss this in person, however, I would still like to address your concern regarding staff training.
Our care staff are all fully trained in-house by an excellent team of trainers and are given plenty of opportunity and support to be able to let us know if they are not quite ready to perform certain care tasks. However, I have since raised this review with our Training Manager to be investigated further, so we can ensure our staff are 100% confident in their capabilities before being sent on calls.
Please do continue to get in touch with us if you have any concerns. We wish yourself and your husband all the best.

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Review from Julie A (Daughter of Client) published on 14 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We receive great care and the carers always do whatever they are able at that time. Carers are always kind and do their best for us.

Reply from Collette Compton at Fosse Healthcare - Mansfield

Hi Julie, thank you so much for your wonderful review. I will pass your review along to our Home Care team now so the carers can see your feedback too. Regards.

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Current Review Score: 1.1 (1.083)

Overview of Review Score

The Review Score of 1.1 (1.083) out of 10 for Fosse Healthcare - Mansfield is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 1.1 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 1.083 for Fosse Healthcare - Mansfield is calculated as follows: ( (1 Poors x 2) + (11 Very Poors x 1) ) ÷ 12 Ratings = 1.083

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Fosse Healthcare - Mansfield is based on 0 Positive Reviews in the last 24 months and is calculated as follows: 0 = 0

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Feb 2024

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Fosse Healthcare - Mansfield

What Type of Services does Fosse Healthcare - Mansfield offer?

Fosse Healthcare - Mansfield offers Home Care.

How many Carers does Fosse Healthcare - Mansfield employ?

Fosse Healthcare - Mansfield employs 159 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Fosse Healthcare - Mansfield to verify any information. View our terms and conditions. Fosse Healthcare - Mansfield has an Basic Service - more info.