Fosse Healthcare - Mansfield

Place was often a in a disgusting mess. No washing done just put in a pile upstairs instead of being put on dryer. Dirty Pots just piled up in sink, ignored dishwasher or couldn't work it. Outer door left open all night after one of them went to vape.

Absolutely shocking service, we've had so many instances where the carers haven't turned up to calls, where my mum's medication hasn't been administered correctly and where the medication has gone missing/run out two weeks before it should. I have asked countless times for records to be kept of how many tablets/puffs of the inhaler are left so that this can be monitored, to no avail. They have no clear recording system for administering medication. The carers do not use their initiative and the recordings of the visits do not make sense and are not legible! The management and office do not respond to complaints and communication from them is absolutely shocking! Nothing is ever addressed, yet when they believe that my mum with dementia has spoken to a carer 'rudely' they are straight on the phone to us about it! Clearly having no idea how dementia impacts people! We cut visits down from three per day to one, as they ended up being more of an inconvenience and created more work'

I'm so so sad.

I will be sending a letter to the company to thank the individual carers, who despite all the challenges have given good support and care to my Mum.

Family notes are left unanswered.

The times of the scheduled calls, particularly at weekends, are often very late, in fact, the carers this morning for my husband's morning call which should have been at 8 am, did not arrive until 11.10 am.

We receive great care and the carers always do whatever they are able at that time. Carers are always kind and do their best for us.