Home Care Provider Owned by Carefound Home Care in Cheshire

9.8 Group Review Score (the average from all locations with a review score)
  • Home Care Provider Owned by Carefound Home Care in Cheshire

Only the locations & reviews in Cheshire for Carefound Home Care are showing below.

View the details of all 4 locations (with 155 reviews) owned by Carefound Home Care

Carefound Home Care Locations in Cheshire (1)

 

1 Home Care Provider owned by Carefound Home Care in Cheshire

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Carefound Home Care (Wilmslow)

Springfield House, Water Lane, Wilmslow SK9 5BG 

9.8 50 reviews
"The carers duties are to provide company whilst my wife has a leisure break & to warm through my (& cat's) pre-prepared dinner. The care…"   Read all 50 reviews

Carefound Home Care Wilmslow is Cheshire's local provider of highly personalised home care services to older people and is one of few providers in Cheshire rated 'Outstanding' by the Care Quality Commission (since October 2018) in all areas. It is… Read more about Carefound Home Care (Wilmslow)

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
  • Visiting Care from £26.25 / hour
  • Live-in Care from £1,650 / week

Carefound Home Care Reviews in Cheshire (50)

9.8
Carefound Home Care has a Group Review Score of 9.8 (9.789) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Carefound Home Care must have a Review Score.

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Review of

Carefound Home Care (Wilmslow)

from J S (Client) published on 21 August 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers duties are to provide company whilst my wife has a leisure break & to warm through my (& cat's) pre-prepared dinner. The care provider made an excellent choice of carer, with good conversation, & she always arrives promptly.

Reply from Danielle Shippam, Central Support Team at Carefound Home Care (Wilmslow)

Thank you so much for your kind words. We're delighted to hear that you're happy with our care professional and the service provided. It's great to know she brings good conversation and reliability to your home-both for you and your cat! We'll be sure to pass along your lovely feedback to her and the team. If there's ever anything more we can do to support you, please don't hesitate to let us know. Kind regards

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Review of

Carefound Home Care (Wilmslow)

from A G (Daughter of Client) published on 30 July 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carefound have provided exemplary care for my father, acting at short notice when we had an urgent need and offering flexibility to suit our changing requirements. They have offered great peace of mind and my parents have been delighted with the service.

Reply from Danielle Shippam, Central Support Team at Carefound Home Care (Wilmslow)

Thank you so much for your kind words. We're delighted to hear that we've been able to support your father and provide peace of mind during a time of urgent need. Kind regards

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Review of

Carefound Home Care (Wilmslow)

from J R (Daughter of Client) published on 24 June 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father remains extremely satisfied with the support provided by Carefound in all aspects.
The carers all look after him very well, and he thoroughly enjoys their company. They are reliable, supportive, respectful and very kind to him. The whole service is managed very efficiently & professionally
and works like clockwork.
He often comments that we chose the right care provider, and I couldn't agree more!
Thank you to all at Carefound.

Reply from Danielle Shippam, Central Support Team at Carefound Home Care (Wilmslow)

Thank you so much for your kind and thoughtful review. We're absolutely delighted to hear that your father is so happy with the support he receives from our team. It means a great deal to us to know that he enjoys the company of our carers and feels well looked after. We're equally grateful for your appreciation of our team's professionalism and dedication. Kind regards

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Review of

Carefound Home Care (Wilmslow)

from M S (Son of Client) published on 28 May 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We just want to put on record our huge thanks for everything that the whole team has done in providing care and support for our Mum over the last few weeks until she passed away yesterday.


Everyone has shown professionalism of the highest level as well as care and compassion that is clearly genuine

and heartfelt.


So many thanks to the whole team and especially to the Live-in Carers who both went above and beyond.


We would have no hesitation in unreservedly recommending Carefound to anyone.

Reply from Danielle Shippam, Central Support Team at Carefound Home Care (Wilmslow)

Thank you so much for your kind words during such a difficult time. We are truly sorry for your loss, and it means a great deal to us that you took the time to share your appreciation. It was a privilege to care for your Mum, and we're glad to have supported her and your family over these past few weeks. Your recognition of our team's professionalism, compassion, and dedication, especially the Live-in Carers, is deeply appreciated and will be shared with everyone involved. Kind regards

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Review of

Carefound Home Care (Wilmslow)

from S D (Client) published on 24 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Provide an excellent service that I have used for 3 months now. Gives peace of mind from competent staff who use their initiative to do whatever needs to be done.

Reply from Danielle Shippam, Central Support Team at Carefound Home Care (Wilmslow)

Thank you so much for your kind words and for trusting us over the past 3 months! We're so pleased to hear that our team has given you peace of mind and provided the support you need. It's wonderful to know their initiative and care have made a difference. Kind regards

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Review of

Carefound Home Care (Wilmslow)

from Judy H (Client) published on 18 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care I have received has been consistently thoughtful and kind. My carers go out of their way to make my life comfortable and pleasant.
My condition makes it impossible to write any more.
Xxxxxxxxxxxxxxxxxxx

Reply from Danielle Shippam, Central Support Team at Carefound Home Care (Wilmslow)

Thank you for your kind words. We're so pleased to hear that our carers have provided thoughtful and kind support, making your life more comfortable. Your feedback means a lot to us. Kind regards

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Review of

Carefound Home Care (Wilmslow)

from H W (Wife of Client) published on 8 November 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the Carefound Home Care staff seem to enjoy their work and are always very pleasant and professional. Any issues we have had are promptly and sensitively dealt with - my husband was very against accepting care at first but the girls worked hard to gain his confidence. He really likes the carers
who come but still hates having people in the house, however in his more rational moments, he accepts that I can no longer care for him without professional help. The care is by no means the cheapest available but if you want the best you have to be prepared to pay a slightly higher price.

Reply from Danielle Shippam, Central Support Team at Carefound Home Care (Wilmslow)

Thank you so much for your kind and thoughtful feedback. We're thrilled to hear that our team has been able to provide the compassionate and professional care that your husband needs, especially given his initial hesitation. It's wonderful that our carers have worked to gain his confidence and that he feels comfortable with the support they provide.

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Review of

Carefound Home Care (Wilmslow)

from H W (Client) published on 12 August 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helpful staff soon integrated into the workings of this household. In addition to routine, anything to be done readily identified and action taken, often with no prompting necessary. A notable feature is a pleasant attitude in their work. At all times a pleasure to have around.

Reply from Danielle Shippam, Central Support Team at Carefound Home Care (Wilmslow)

Thank you so much for your kind words! We are thrilled to hear that our staff have integrated smoothly into your household and that you have found their proactive approach and positive attitude so helpful. We really appreciate your feedback and look forward to continuing to assist you! Kind regards

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Review of

Carefound Home Care (Wilmslow)

from S B (Client) published on 5 August 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of your home care is as follows - It is the first time I have had to use a carer owing to my hip surgery. The management who visited was professional, polite, helpful, and easy to get on with. The carer staff who helped me were friendly and treated me with dignity as it was a bit awkward
at first. We were able to establish a daily routine from getting out of bed, washing, dressing, and help walking downstairs. My recovery has progressed well with their help and expertise. This respite care is now coming to an end and I would seriously recommend your company to anyone who needs help and assistance including family and friends.

Reply from Danielle Shippam, Central Support Team at Carefound Home Care (Wilmslow)

Thank you for sharing your experience with us. We are delighted to hear that your first experience with a carer was positive and that our management and staff were able to put you at ease during your recovery. Our team strives to provide a professional, polite, and helpful service, and it's wonderful to know that you found our staff friendly and respectful. Establishing a comfortable daily routine is crucial for recovery, and we're pleased that our assistance contributed to your progress. Your recommendation means a lot to us.

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Review of

Carefound Home Care (Wilmslow)

from Gillian R (Client) published on 31 May 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having fallen downstairs and broken my femur whilst visiting my daughter in the Cotswolds, I was extremely anxious on my return home, where I live alone, that I would not be able to care for myself, especially whilst showering. My carers have treated me with the utmost care and respect, listening to
my needs and helping in every possible way, even when I just needed companionship, so that I am now confident enough to shower when alone and am recovering with their help. I cannot thank them enough for all their kindness and care.
My regards to the team for your help and sensitivity.

Reply from Danielle Shippam, Central Support Team at Carefound Home Care (Wilmslow)

Thank you so much for sharing your experience and kind words. We are truly sorry to hear about your fall and the resulting injury, but we are glad to know that our team has been able to support you during this challenging time. Our carers strive to provide not only the necessary physical assistance but also the emotional support that can make such a significant difference in recovery. It's wonderful to hear that you now feel confident enough to shower on your own and are on the path to recovery. Your feedback means a lot to us, and it reassures our team that their hard work and dedication are making a positive impact. We will certainly pass along your regards to everyone involved in your care.

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Review of

Carefound Home Care (Wilmslow)

from Barbara M (Wife of Client) published on 21 May 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience with Home Care has been a very pleasant one, the carers have always been very jolly and caring when picking my husband up taking him to the Coffee meetings, and bringing him home safely. I would have no hesitation in recommending Home Care.

Reply from Danielle Shippam, Central Support Team at Carefound Home Care (Wilmslow)

Thank you for your lovely review. We are delighted to hear that you feel your husband is safe with our carers. It's also heartwarming to know how much you appreciate their jolly and caring nature.

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Review of

Carefound Home Care (Wilmslow)

from J N (Son of Client) published on 10 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum's experience with Carefound has been very good. She has 2 visits per week and as a person with restricted mobility (after a fall which broke her back) and dementia, she benefits from both assistance with bathing and also, importantly, from the contact time and social interaction this provides.
Carefound staff are friendly, helpful, and reliable. Management is attentive and effective in helping me plan Mum's care.

Reply from Danielle Shippam, Central Support Team at Carefound Home Care (Wilmslow)

Thank you for sharing your Mum's experience with Carefound. We are delighted to hear that she has been benefiting from our visits, especially given her restricted mobility and dementia. It's wonderful to know that our assistance with bathing and social interaction has made a positive difference in her life. Were glad to hear that our staff have been friendly, helpful, and reliable and that our management team has been attentive and effective in planning her care. Your feedback is greatly appreciated.

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Review of

Carefound Home Care (Wilmslow)

from Hilda R (Client) published on 7 February 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff who visit me are polite, caring and professional. The service provided is reliable and communication is excellent.

Reply from Danielle Shippam, Central Support Team at Carefound Home Care (Wilmslow)

Thank you for your kind words! We are thrilled to hear that you have had a positive experience with all our staff members who have visited you. Politeness, care, and professionalism are core values of our team, and we are glad to see that they have been reflected in your interactions with us. Reliability and excellent communication are also key priorities for us, as we understand how important they are in ensuring a smooth and satisfactory experience for our clients.

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Review of

Carefound Home Care (Wilmslow)

from C I (Client) published on 7 February 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very efficient.

Reply from Danielle Shippam, Central Support Team at Carefound Home Care (Wilmslow)

Thank you for your feedback! Efficiency is something we strive for in every aspect of our service, from communication to care delivery. We're glad to hear that you've found our service to be efficient.

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Review of

Carefound Home Care (Wilmslow)

from John T (Client) published on 6 February 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent service. The staff are friendly and understanding. Their visits involve lots of laughter.

Reply from Danielle Shippam, Central Support Team at Carefound Home Care (Wilmslow)

It's wonderful to hear that you've had an excellent experience with our service. Creating a friendly and understanding atmosphere is important to us, and we're glad that our staff members have been able to provide that for you. Laughter can be such a positive and uplifting part of caregiving, and we're delighted that our visits have brought joy to you.

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Review of

Carefound Home Care (Wilmslow)

from Hazel B (Client) assisted by family/friend published on 2 February 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very thorough and efficient. Look after me very well.

Reply from Danielle Shippam, Central Support Team at Carefound Home Care (Wilmslow)

Thank you for your kind words! Ensuring thoroughness and efficiency in our care is a top priority, and we're glad to hear that you feel well looked after by our team.

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Review of

Carefound Home Care (Wilmslow)

from M D (Client) published on 2 February 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely satisfied with all areas of the service.

Reply from Danielle Shippam, Central Support Team at Carefound Home Care (Wilmslow)

We are thrilled to hear that you are extremely satisfied with all aspects of our service! Your satisfaction is our ultimate goal, and we're committed to consistently providing high-quality care and support

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Review of

Carefound Home Care (Wilmslow)

from Julia B (Wife of Client) published on 23 January 2024

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Whilst most of the carers have been excellent I have had continual issues with management about trying to ensure the number of carers is kept to a minimum due to my husband's anxiety - this has proved to be very difficult. Have had issues with times of calls where extra calls were put in place but with
no discussion on what time would be best and call times being changed with no notification. Management only want to communicate by email and seems extremely reluctant just to pick up the phone and talk to me. Due to the issues with management, I have had to unfortunately find another agency. Get rid of the management and pay the carers a decent wage!

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Review of

Carefound Home Care (Wilmslow)

from Richard G (Husband of Client) published on 17 January 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carefound have been providing 2 hours per day (morning and afternoon) supplementing the work of a live-in carer, and providing the legally required second person in hoisting. They began in November 2021 and ended in January 2024, because the funding model involving the local council was insufficient
- I regret that.

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Review of

Carefound Home Care (Wilmslow)

from J F (Son of Client) published on 22 November 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We used Carefound for my mum for five months, gradually working up to 24/7 care. We were very happy with them and, in general, found the carers to be of a very high standard in terms of professionalism and pride in their job. The management were very clear in their communication and, as we needed to
increase the level of the care, the discussions around the options available to us.

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Awards / Recognitions (7)

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