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Home Care Provider Owned by Carefound Home Care in Nottinghamshire

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9.6 Group Review Score (the average from all locations with a review score)
  • Home Care Provider Owned by Carefound Home Care in Nottinghamshire

Only the locations & reviews in Nottinghamshire for Carefound Home Care are showing below.

View the details of all 4 locations (with 166 reviews) owned by Carefound Home Care

Carefound Home Care Locations in Nottinghamshire (1)

1 Home Care Provider owned by Carefound Home Care in Nottinghamshire
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Carefound Home Care (West Bridgford)
Bridgford Business Centre, 29 Bridgford Road, West Bridgford, Nottingham NG2 6AU 
9.5 31 reviews
Carefound Home Care (West Bridgford), Nottingham, Nottinghamshire
"Very happy with care received for my partner over the past months and very satisfied at the attention and care she has been getting plus…"   Read all 31 reviews
  • Visiting Care from £26.25 / hour
  • Live-in Care from £1,650 / week

Carefound Home Care in West Bridgford is a truly local provider of home care services to older people in the Nottinghamshire area. They are rated 'Outstanding' by the Care Quality Commission (June ... Read more

Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia

Carefound Home Care Reviews in Nottinghamshire (31)

9.6

Carefound Home Care has a Group Review Score of 9.6 (9.641) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Carefound Home Care must have a Review Score.

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Review of

Carefound Home Care (West Bridgford)

from B K (Civil Partner of Client) published on 31 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very happy with care received for my partner over the past months and very satisfied at the attention and care she has been getting plus recent week for myself. All going well with no problems.Great.
Reply from Danielle Shippam, Central Support Team at Carefound Home Care (West Bridgford)Thank you so much for your kind words. We're delighted to hear that both you and your partner have been happy with the care and attention received over the past few months. It means a great deal to us to know everything is going smoothly and that you feel well supported. Kind regards
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Review of

Carefound Home Care (West Bridgford)

from P L (Son of Client) published on 6 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
As my father's health declined and it became clear he could no longer live independently, finding the right support became our top priority. I selected Carefound because of their CQC rating, excellent client reviews, and the convenience of having a local office nearby.
Since then, they have demonstrated
a sincere commitment to my father's wellbeing, offering incredible flexibility and adapting his care package seamlessly as his needs evolve.
Reply from Danielle Shippam, Central Support Team at Carefound Home Care (West Bridgford)Thank you so much for taking the time to share your experience. We're truly grateful for your trust in choosing Carefound Home Care to support your father.
It's wonderful to hear that our team have been able to provide the flexibility and continuity of care your father deserves as his needs have changed. Ensuring our clients feel safe, supported and well cared for - while also giving families peace of mind - is always our priority.
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Review of

Carefound Home Care (West Bridgford)

from G S (Wife of Client) published on 15 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This was my husband's first experience of live in respite care and he was very anxious. The carer was so kind and attentive that he has been reassured and happy to use the service again. Thank you to Carefound and the carer for enabling me to have a lovely break. We will be asking you again.
Reply from Danielle Shippam, Central Support Team at Carefound Home Care (West Bridgford)Thank you for your feedback. We're really pleased to hear that your husband's first experience with live-in respite care went well and that he felt comfortable with the support provided. We're glad you were able to enjoy your break and look forward to supporting you both again in the future. Kind regards
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Review of

Carefound Home Care (West Bridgford)

from Doreen H (Client) published on 9 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience as a first time service was very good. I had a one week respite care while my private carer (of eight years) was on holiday. The care manager came and introduced me to the company and then came with the carer on their first day. By the end of the week became to my ways. I have Parkinson's
syndrome with no dementia, I was very pleased to be treated with dignity and I have booked two more separate months later in the year. The carers showed signs of good training. I was very concerned that the accounts department took a repeat payment of my account. This was rectified quickly with an apology.
Reply from Danielle Shippam, Central Support Team at Carefound Home Care (West Bridgford)Thank you so much for taking the time to share your experience. We're so pleased to hear that your first time using our service was a positive one, and that you felt supported and treated with dignity throughout your respite care. It's lovely to hear that the care team adapted to your routines and that their training came through in the quality of care you received.We're also glad we could quickly resolve the issue with the duplicate payment, and we apologise again for any worry that may have caused.It means a lot that you've chosen to book with us again later in the year - we look forward to supporting you!
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Review of

Carefound Home Care (West Bridgford)

from S C (Wife of Client) published on 1 April 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Found all staff, friendly and helpful.
Reply from Danielle Shippam, Central Support Team at Carefound Home Care (West Bridgford)Thank you for taking the time to leave your feedback. Kind regards
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Review of

Carefound Home Care (West Bridgford)

from Susan H (Daughter of Client) published on 18 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Although my mother is only receiving welfare visits in her care home at the current time these are very satisfying for her. It is reassuring to have issues raised by the carers as I only see what happens in the evenings.
Reply from Danielle Shippam, Central Support Team at Carefound Home Care (West Bridgford)Thank you for your feedback! We're glad to hear your mother finds the welfare visits satisfying and that our carers provide valuable support. It's important to us that you feel reassured, and we're always here to address any concerns. Kind regards
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Review of

Carefound Home Care (West Bridgford)

from A C (Power of Attorney of Client) published on 18 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team at West Bridgford provide an efficient and compassionate service. We have found their communication to be excellent and are reassured that they will contact us if any issues arise that need sorting. The office team in particular are quick to respond to queries and they are willing to change
arrangements or provide additional services to fit with the needs of the service user.
Reply from Danielle Shippam, Central Support Team at Carefound Home Care (West Bridgford)Thank you for your lovely review! We're pleased to hear you appreciate our efficient, compassionate service and strong communication. Our office team is always here to support you and adapt to your needs. Let us know if there's anything more we can do. Kind regards
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Review of

Carefound Home Care (West Bridgford)

from B C (Wife of Client) published on 4 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been receiving support from the staff at the West Bridgford branch for a few months.
Both carers are unfailingly kind, patient and have got to know him well.
Although he is no longer able to anticipate their visits, while they are present he enjoys their conversation and support.
The
staff in the office always quick to respond to my queries and have shown flexibility when I needed to change arrangements.
I would have no hesitation in recommending Carefound Home Care and feel reassured by the professional approach of all staff members I have met.
Reply from Danielle Shippam, Central Support Team at Carefound Home Care (West Bridgford)Thank you so much for your thoughtful review. We're delighted to hear that your husband has been experiencing such positive support from our team at the West Bridgford branch. Knowing that our carers are bringing him comfort and companionship, and that you feel supported by our office staff, means a lot to us. Our goal is always to provide flexible, compassionate care tailored to each person, and it's wonderful to know that we're meeting your expectations.Your recommendation is greatly appreciated, and we look forward to continuing to support you both. Please don't hesitate to reach out if there's anything further we can do.
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Review of

Carefound Home Care (West Bridgford)

from Anne D (Daughter of Client) published on 4 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very friendly and efficient service. Lots of extra information about further support has been provided and the liason with the GP is very useful. Communication is efficient and straightforward and it is very useful being able to see immediate feedback on the app. The carers provide a friendly and caring
service and mum loves their visits. Thank you.
Reply from Danielle Shippam, Central Support Team at Carefound Home Care (West Bridgford)Thank you for sharing such a kind review! We're thrilled to hear that you and your mum have found our service friendly, efficient, and supportive. It's our priority to ensure that communication with families and healthcare providers is seamless, so were glad the GP liaison and app feedback have been helpful.
We're especially happy to hear that your mum enjoys her visits with our carers that connection is so important to us. Thank you for trusting us with her care, and please reach out anytime if there's more we can do to support you both.
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Review of

Carefound Home Care (West Bridgford)

from K B (Daughter of Client) published on 29 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care for Mum was provided by a number of carers. Always on time, polite and considerate, and act according to Mum's wishes and needs. Work with Mum to maintain independence and mobility and watch health issues carefully. I am always kept informed and called if there are any issues or concerns
noted. Lots of liaison on return from a recent hospital stay and to increase levels of care when needed.
Very considerate of being in someone's home, looking after that as well as Mum.
Slightly more costly than some other options but worth it for peace of mind, professional outlook, and reliability.
Reply from Danielle Shippam, Central Support Team at Carefound Home Care (West Bridgford)Thank you so much for your kind review! We're delighted to hear that your mum has received excellent care from our team. It's lovely to know that our carers' punctuality, politeness, and attentiveness have made a positive impact. We're committed to respecting our client's wishes and needs, promoting independence, and vigilantly monitoring health issues. We understand that being in someone's home requires sensitivity and respect, and we're grateful that you've noticed and appreciated this aspect of our service. We are glad you find value in the peace of mind, professionalism, and reliability we strive to provide. Thank you once again for your thoughtful feedback.
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Review of

Carefound Home Care (West Bridgford)

from Barbara R (Daughter of Client) published on 15 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been using Carefound Homecare since March and couldn't be more pleased. My mother was quite nervous about having a carer visit but she now looks forward to it. Every carer she sees has taken the time to get to know her and the time they spend together makes such a difference to her. They are
always so punctual and manage to get so much done in the time they have! We appreciate how well-informed we are kept as well. Thank you.
Reply from Danielle Shippam, Central Support Team at Carefound Home Care (West Bridgford)Thank you so much for your kind words and for sharing your positive experience with Carefound Homecare. We are thrilled to hear that your mother has grown comfortable and looks forward to her visits with our carers. Building a personal connection and ensuring our clients feel at ease is at the heart of what we do. We're glad to know that our carer's punctuality and efficiency have made a positive impact and that our communication has provided you with peace of mind. Your feedback means a lot to us and motivates our team to continue delivering the highest standard of care. Thank you for trusting us with your mother's care. If there's ever anything more we can do to support you and your family, please don't hesitate to let us know.
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Review of

Carefound Home Care (West Bridgford)

from Michael B (Son of Client) published on 13 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My elderly parents had excellent care from Carefound. The carers were all kind, thoughtful, and attentive. They went above and beyond their normal duties which was much appreciated by our family.
I can't recommend them high enough!
Thank you!
Reply from Danielle Shippam, Central Support Team at Carefound Home Care (West Bridgford)Thank you so much for your wonderful feedback. We are delighted to hear that our carers provided excellent care for your elderly parents and that their kindness, thoughtfulness, and attentiveness made a positive impact on your family.
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Review of

Carefound Home Care (West Bridgford)

from Michelle T (Daughter of Client) published on 21 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is provided with excellent care and companionship and I know views her carers as friends. Her quality of life has improved and also that of her family as it was becoming difficult to manage Mum's care 24/7. The management are adaptable to any changes requested where possible.
Reply from Danielle Shippam, Central Support Team at Carefound Home Care (West Bridgford)Thank you so much for your kind words and for sharing your experience. We are thrilled to hear that your mum receives excellent care and companionship and that she views her carers as friends. It's wonderful to know that her quality of life has improved, along with that of your family, as we understand how challenging it can be to manage care around the clock. We are glad to hear that our management team has been adaptable and responsive to your needs. Your feedback is greatly appreciated, and it motivates us to continue providing the highest standard of care.
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Review of

Carefound Home Care (West Bridgford)

from Hilary J (Daughter of Client) published on 21 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have had carers from Carefound work with both my mum and dad over the last couple of years. They are always respectful and punctual. Many of them go over and above their role!
Reply from Danielle Shippam, Central Support Team at Carefound Home Care (West Bridgford)Thank you for sharing your experience with Carefound. We are delighted to hear that our carers have had a positive impact on both your mum and dad over the last couple of years. It's wonderful to know that our team has been respectful, punctual, and willing to go above and beyond their roles. Your kind words and appreciation mean a lot to us. We are committed to maintaining the high standards that have earned your trust and satisfaction.
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Review of

Carefound Home Care (West Bridgford)

from Ann M (Wife of Client) published on 20 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with our carer, very helpful and good with my husband who has Alzheimer's. I am pleased with everything that they do.
Reply from Danielle Shippam, Central Support Team at Carefound Home Care (West Bridgford)It's heartening to hear about your positive experience with our carer. Providing care for a loved one with Alzheimer's can be challenging, and we're glad to know that our carer is not only helpful but also adept at supporting your husband's needs. Your satisfaction with our services means a lot to us, and we're committed to continuing to provide the support and assistance you both deserve.
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Review of

Carefound Home Care (West Bridgford)

from E P (Client) published on 16 February 2024 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I find it hard to review something when I have not been using the service for that long. I feel my carer and myself are now getting to know one another better. There have been rather too many breaks since joining Carefound on an ad-hoc basis, due to unforeseen circumstances, and this has slowed the
'getting to know you' process, but I feel we are there now. My family is in the USA are paying for your service, I don't know how much.
Reply from Danielle Shippam, Central Support Team at Carefound Home Care (West Bridgford)It's completely understandable to feel uncertain about reviewing a service when you're still in the process of getting to know your carer and adjusting to the new arrangement. We appreciate your honesty and patience as we work to ensure that you receive the best possible care. We apologise for any disruptions caused by unforeseen circumstances that may have affected the continuity of care. Building a rapport and understanding between you and your carer is essential, and we're glad to hear that you feel you're getting there now. Please feel free to reach out to our team if you have any questions or concerns, or if there's anything more we can do to support you during this transition period.
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Review of

Carefound Home Care (West Bridgford)

from Lesley C (Daughter of Client) published on 22 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been very pleased with the quality of care given to my mother. Carers are friendly and very sensitive to Mum’s needs. The level of service is highly professional and is underpinned by the excellent management by one staff member in particular. She has been immediately available to answer any
questions I may have and highly efficient. Whilst on holiday, I have appreciated being able to look at the app to see how my mum is doing. I am delighted to recommend this service.
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Review of

Carefound Home Care (West Bridgford)

from Paul S (Husband of Client) published on 15 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Delighted to give a five-star review (would have given you more, if that was possible). We have been receiving two visits per week for many weeks now. It has been a boon to have the continuity of the same person coming out on every visit. This has provided us with the obvious advantages, but also the
reassurance that you operate with long-term staff rather than short-term stand-ins. The caregiving staff have been courteous, considerate and knowledgeable. More importantly, they seem to be dedicated to their role and not simply doing a job.
Your organisational setup is superb. You have provided us with an App to easily access your digital records and see the care plans and the updates after each visit. You have also kept in touch with us through regular emails and telephone calls. All in all, an excellent set-up and wonderful people. Thank you.
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Review of

Carefound Home Care (West Bridgford)

from A T (Daughter of Client) published on 12 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Prior to Carefound Home Care supporting us, my mum was admitted to hospital. She had been adamant that she was coping with looking after herself and wouldn't need help when she was discharged. The carers did not rush the visits when my mum got anxious. Slowly, my mum is gaining confidence and is engaging
with them more. We have had to try a variety of different time slots and the Carefound team has been eager to work with me to get a schedule that best suits my mum.
This week, a carer spotted similar symptoms to those that caused my mum to be admitted to hospital. The manager contacted me about her concerns and offered to liaise with our GP. The team worked together to make arrangements for tests and took her down to the pharmacist to be reviewed as well. I was kept informed on progress.
I would highly recommend the team for its caring, professional service. Also, it has provided lovely personal touches - thanks for the coronation cupcake. I couldn't be happier to have found Carefound!
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Review of

Carefound Home Care (West Bridgford)

from H J (Client) published on 22 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I appreciate the same person visiting each time who always does as asked. It takes a while to get used to other helpers-for them as well as myself or family.
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Awards / Recognitions (7)

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