Sreevijay Ltd in Kent | 4 Home Care Providers

Review of
Royal Care Canterbury
from L B (Client) published on 6 March 2026 Submitted via Website • Report

Overall Experience

The only issue I have is not being notified of changes to my rota. I have a 12 year old son and when I am bad he will answer the door and will go by the name on the rota, when it is changed and we are not told. This becomes a safety issues for my son.

Reply from Abhishek Suresh Kumar, Registered Manager at Royal Care CanterburyThank you for your feedback.

Im sorry you havent been notified when your rota has changed. We understand this can create a safety concern, especially if your son answers the door.

We will make sure all future rota changes are communicated to you in advance, with clear confirmation of the carer attending. We are also reminding staff of the importance of notifying clients promptly whenever any changes are made.

Thank you again for raising this with us.

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Review of
Royal Care Canterbury
from Andrew G (Client) published on 6 March 2026 Submitted via Website • Report

Overall Experience

I've been with my care provider for just under a year. They are friendly and helpful towards the requirements that I need to make my life easier in my recovery. I did have a few little issues early on with my care but they got sorted out quickly. So now I am very happy with the care I'm getting.
A

great company.

Reply from Lucy Forrester, Operations Manager at Royal Care CanterburyThank you so much for your kind review. We're really pleased to hear that you feel happy and supported with the care you're receiving. It's great to know that the team have been friendly and helpful, and that the early issues you experienced were resolved quickly. Your comfort, recovery, and independence are very important to us, so feedback like this means a lot to our whole team. Thank you again for taking the time to share your experience.

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Review of
Royal Care Canterbury
from H H (Daughter of Client) published on 6 March 2026 Submitted via Website • Report

Overall Experience

My mother has only been using the service for just over two weeks and she is pleased with the service received so far. The initial introduction with the manager was very good and he responded quickly to my queries with the Contact and Service User document. We receive a weekly roster of the carers who

will attend my mother and they are all very pleasant and chat with her in a friendly and courteous manner. They check every time if there is anything else they can do before they leave. They clean up before they go and dispose of any waste in the bins outside. As her daughter I am very please that I can review the carers visit every time using the app which gives me piece of mind on the days I am unable to visit.
It is too early to say if they are value for money due to the short time we have been using them however they are of value as I cannot be there 24 hrs a day and I wish to remain her daughter not her carer.

Reply from Lucy Forrester, Operations Manager at Royal Care CanterburyThank you very much for taking the time to share your feedback. We are delighted to hear that both you and your mother have been pleased with the service during the first few weeks. It's great to know that the initial introduction with the manager was helpful and that your queries were responded to promptly.
We're also pleased that the carers attending your mother are friendly, courteous, and attentive to her needs. Ensuring our service users feel comfortable and well-supported, while maintaining a clean and respectful environment, is very important to us. It's wonderful to hear that the weekly roster and the app are giving you reassurance and peace of mind, especially on the days when you're unable to visit.
We truly appreciate your kind words and your trust in our team. Supporting families so they can continue to be daughters, sons, and loved ones rather than full-time carers is something we deeply value.

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Review of
Royal Care Canterbury
from Katherine S (Daughter of Client) published on 6 March 2026 Submitted via Website • Report

Overall Experience

My mother is very pleased with the care she's receiving for bathing and light domestic tasks once a week. She reports her carer is very respectful, thoughtful and capable and has put her mind at rest. When she was away, a colleague came and she too had the same skilful and respectful approach. This

has been a big step for my mother who is very independent and was a little resistant to the idea of having carers. We are all very grateful.

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Review of
Royal Care Canterbury
from M C (Daughter of Client) published on 5 March 2026 Submitted via Website • Report

Overall Experience

Royal care came to help us after mum became bed bound ,we have Royal care 3 times a day thay always knock and call out when thay arrive and are very cheerful mum has personal care in which she feels relaxed and has no embarrassment being helped the staff are kind and gentle and help mum keep her dignity,

weather it's providing personal care ,getting mums breakfast making a cup of tea or getting mum ready for bed all staff give 100%as soon as staff enter mums room thay focus on mum engaging her in conversation having a laugh and always ask mum if she needs anything else before thay leave, Royal care also keep me posted on weekly rota's who's coming and what time thay are extremely organised and easy to get hold of thay are a great help to us and would recommend Royal care to anyone who needed help.

Reply from Lucy Forrester, Operations Manager at Royal Care CanterburyThank you so much for your wonderful feedback.
We are truly grateful that you took the time to share your experience with Royal Care. It means a great deal to us to hear that your mum feels relaxed, respected, and able to maintain her dignity while receiving personal care. Providing support in a way that is kind, gentle, and person-centred is always our top priority.
We're especially pleased to hear that our team's cheerful approach, meaningful conversations, and attention to detail make a positive difference to your mum's day. Knowing that she feels comfortable and well cared for, whether it's during personal care, preparing meals, or getting ready for bed, is exactly what we strive for.
We're also glad that our communication and organisation, including keeping you informed about rotas and visit times, has been helpful and reassuring for you.
Thank you again for your recommendation and for trusting us to support your mum.

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Review of
Royal Care Dover
from Pamela H (Wife of Client) published on 15 January 2026 Submitted via Website • Report

Overall Experience

I have found the teams that come into our home very professional and helpful and look after my husband with kindness and consideration and we also have a good laugh with them that often lifts our spirit

Reply from Lucy Forrester, Operations Manager at Royal Care DoverThank you so much for your kind words. We're really pleased to hear that our team has been professional, helpful, and caring towards your husband. Knowing that they not only provide support with kindness and consideration, but also share a laugh and lift your spirits, truly means a lot to us.

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Review of
Royal Care Dover
from Rita N (Daughter of Client) published on 15 January 2026 Submitted via Website • Report

Overall Experience

So glad that we got this company they are all so friendly and kind and wonderful best choice we ever made for our Mum she loves them all. we have not once had any problems always come and always help. her with her needs, thank you.

Reply from Lucy Forrester, Operations Manager at Royal Care DoverThank you so much for your kind words. We're truly delighted to hear that your mum is happy and well supported by our team. It means a lot to us that you feel confident in the care we provide, and we're grateful for the trust you've placed in us. Thank you again for taking the time to leave such a lovely review.

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Review of
Royal Care Thanet
from Denyse H (Cousin of Client) published on 24 November 2025 Submitted via Website • Report

Overall Experience

The care given to my cousin has been great. The carers were always kind,reassuring & polite. Although she didn't want to change to new carers they made the transfer smooth and positive. Her needs were their main priority. I can't thank them enough.

Reply from Lucy Forrester, Operations Manager at Royal Care ThanetThank you so much for your kind words. We're delighted to hear that your cousin felt supported and well cared for. Transitions can be challenging, so it means a lot to know that our team helped make the change smooth and positive for her. We truly appreciate your trust and are grateful for the opportunity to support your cousin.

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Review of
Royal Care Canterbury
from Sarah U (Daughter of Client) published on 20 October 2025 Submitted via Website • Report

Overall Experience

If you are looking to retain your independence as you get older and require some form of support or care in order to remain in your own home then I cannot recommend Royal Care more highly. They are an exceptional staff who are highly dependable yet friendly and reliable in all that they do. They nursed

my mother with the utmost kindness and respect as she battled cancer whilst remaining in her beloved home. Now they offer excellent home help so that my Dad can retain independence but have help with daily chores such as ironing and food preparation!
I am also highly impressed with one of the Managers called Alina who knows my Dad very well and offers me extra support and peace of mind if I need to go away.
We are incredibly lucky to have found Royal Care to help support us. Thank you everyone!!

Reply from Lucy Forrester, Operations Manager at Royal Care CanterburyThank you so much for your kind words and heartfelt feedback. We're truly touched to hear how much our care and support have meant to your family. It's wonderful to know that our team could make a positive difference to your mum's comfort and that we continue to support your dad in maintaining his independence at home.
We'll be sure to share your appreciation with Alina and the rest of the team - they'll be delighted to know their efforts are so valued. Thank you again for trusting Royal Care; it's a privilege to be part of your family's journey.

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Review of
Royal Care Canterbury
from D I (Husband of Client) published on 15 September 2025 Submitted via Website • Report

Overall Experience

The actual carers are very good. Very professional friendly and cheerful. If I have a fault it would be with the management who don't seem to care about the pressure they are putting there staff through. The distance and routes between clients isn't taken into consideration and it will only be worse

when the dark and wet weather comes upon us and the carers have to drive down winding dark country roads and have limited time in between calls

Reply from Lucy Forrester, Operations Manager at Royal Care CanterburyThank you for your feedback and for recognising the professionalism and dedication of our carers - we're very proud of the work they do. We're sorry to hear your concerns about scheduling and travel routes. We do take the safety and wellbeing of our staff seriously, and your comments will be shared with management so that we can review how calls and travel times are planned, especially as the darker, wetter months approach. Your input is valuable in helping us improve both the support for our carers and the quality of service for our clients.

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Review of
Royal Care Canterbury
from A P (Husband of Client) published on 22 August 2025 Submitted via Website • Report

Overall Experience

Find the staff very friendly, polite and treat the client with dignity and respect throughout the process. Was very simple and straightforward to organise and are always keeping me informed of any changes.

Reply from Lucy Forrester, Operations Manager at Royal Care CanterburyThank you so much for your lovely feedback. We're delighted to hear that you've found our staff friendly, polite, and respectful towards the client. We always aim to make the process as simple as possible and to keep families fully informed, so it's wonderful to know this has been your experience.

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Review of
Royal Care Thanet
from J S (Husband of Client) published on 21 August 2025 Submitted via Postal Card • Report

Overall Experience

I found the service excellent in every way making my wife smile is a good thing. Well done. Keep it up.

Reply from Lucy Forrester, Operations Manager at Royal Care ThanetThank you so much for your lovely feedback. We're so pleased to know our care has helped bring a smile to your wife's face - that truly makes what we do worthwhile.

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Review of
Royal Care Thanet
from Patrica A (Client) published on 29 July 2025 Submitted via Postal Card • Report

Overall Experience

I am very happy with the care I have. They look after me well.

Reply from Lucy Forrester, Operations Manager at Royal Care ThanetThank you so much for your lovely words. We're truly delighted to know you feel happy and well cared for - that's exactly what we strive for every day. It's a privilege to look after you, and your feedback will mean so much to the whole team. We'll continue doing our very best to make sure you always feel safe, comfortable, and supported.

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Review of
Royal Care Ashford
from Jacqueline B (Wife of Client) published on 10 July 2025 Submitted via Postal Card • Report

Overall Experience

Fantastic service by carers. Carers are very friendly. Very grateful for choosing Royal Care as a care company. Always very helpful and pleasant. The carers make my life a lot more easier. Should continue to do the brilliant work that they do in supportive my husband and me.

Reply from Lucy Forrester, Operations Manager at Royal Care AshfordThank you so much for your lovely feedback. We're truly grateful for your kind words and are delighted to hear that our carers have made a positive difference in your lives. It's our absolute pleasure to support both you and your husband, and your appreciation means a great deal to the entire team. We will continue doing our best to provide the friendly, helpful, and compassionate care you deserve. Thank you once again for choosing Royal Care.

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Review of
Royal Care Canterbury
from T B (Daughter of Client) published on 10 July 2025 Submitted via Postal Card • Report

Overall Experience

Overall very happy with care. Please may I ask that when shoe laces are tied up they do a double knot. Also please when washing up don't run hot water away and use bowl. Also would it be possible to help with any cleaning and changing bed only if possible. Thank you.

Reply from Lucy Forrester, Operations Manager at Royal Care CanterburyThank you so much for your kind words and for sharing your feedback. We're really pleased to hear that you're happy overall with the care being provided.We truly appreciate your helpful suggestions - we will ensure the team double knots shoelaces for safety and uses the bowl when washing up, rather than running the hot water away. We've also noted your request for help with cleaning and changing the bed when possible. These tasks will be added to the care plan, and we'll do our best to assist where we can.Please don't hesitate to contact the office if there's anything else you need - we're always here to help.

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Review of
Royal Care Canterbury
from chloe b (Granddaughter of Client) published on 9 July 2025 Submitted via Website • Report

Overall Experience

I have had a positive experience with the team at Royal Care.

The care manager I found was very proactive, communicative and easy to reach. She also had genuine care for her clients.

Her staff were also caring and always smiled when in my Nan's home.

Overall I can recommend them and thank

them all for the care they gave my Nan.

Reply from Lucy Forrester, Operations Manager at Royal Care CanterburyThank you so much for your kind words and thoughtful feedback.We're truly grateful you had a positive experience with our team at Royal Care. It means a great deal to know that our care manager's dedication and genuine compassion were felt and appreciated. We're also pleased to hear that our staff brought warmth and kindness into your Nan's home - that's exactly the atmosphere we strive to create.On behalf of the whole team, thank you for your recommendation and for entrusting us with your Nan's care. It was a privilege to support her, and we wish you and your family all the very best.

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Review of
Royal Care Ashford
from Mathew Y (Husband of Client) published on 27 June 2025 Submitted via Postal Card • Report

Overall Experience

The care standard is very good. Been more than two half years with company. The carers are the best, The quality of care is very good. The staff are very friendly. The carers are trustworthy. Very happy with the service. Attention to detail and looking after the client's needs. Very satisfied client.

Reply from Lucy Forrester, Operations Manager at Royal Care AshfordThank you so much for your kind words and continued trust over the past two and a half years. We're truly grateful for your loyalty and are so pleased to hear that our carers have made such a positive impact. Providing high-quality, compassionate, and attentive care is at the heart of what we do, and it's wonderful to know that this is being reflected in your experience. Your satisfaction means the world to us - thank you for being part of the Royal Care family.

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Review of
Royal Care Canterbury
from B B (Wife of Client) published on 24 June 2025 Submitted via Postal Card • Report

Overall Experience

Every one of the staff are excellent.

Reply from Lucy Forrester, Operations Manager at Royal Care CanterburyThank you so much for your kind words! We're delighted to hear that you've had such a positive experience with our team. Your feedback means a lot to us and motivates us to continue delivering the highest standard of care.

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Review of
Royal Care Canterbury
from N W (Son of Client) published on 24 June 2025 Submitted via Postal Card • Report

Overall Experience

Very happy with way carers interact with my mother. Less happy that visit times are altered without notice. Previous supplier used to email rosters in advance so we knew who and when attending.

Reply from Lucy Forrester, Operations Manager at Royal Care CanterburyThank you for your feedback - we truly appreciate you taking the time to share your experience. We're so pleased to hear that you're happy with how our carers interact with your mother; providing kind, respectful, and consistent care is very important to us.We understand your concerns regarding changes to visit times without notice, and we sincerely apologise for any inconvenience this may have caused. To improve communication going forward, we will ensure that rosters are sent to you in advance so you know who will be attending and at what time.Thank you once again for your valuable feedback and for trusting us with your mother's care.

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Review of
Royal Care Ashford
from Trevor F (Husband of Client) published on 24 June 2025 Submitted via Postal Card • Report

Overall Experience

The carer service is excellent. The care is exceptional. My wife is treated with alot of care and respect. The communication is fantastic. The carers are very friendly and polite. Every day is great. My wife and me are really satisfied with the brilliant service.

Reply from Lucy Forrester, Operations Manager at Royal Care AshfordThank you so much for your kind words and wonderful feedback. We're delighted to hear that you and your wife are happy with the care and support provided. It's great to know our carers are making a positive difference with their friendliness, respect, and communication. Your satisfaction means a lot to us, and we remain committed to providing the highest standard of care every day.

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Home Care Providers Owned by Sreevijay Ltd in Kent

Sreevijay Ltd Locations in Kent (4)

Sreevijay Ltd Reviews in Kent (94)

Royal Care Canterbury

Royal Care Canterbury

Royal Care Canterbury

Royal Care Canterbury

Royal Care Canterbury

Royal Care Dover

Royal Care Dover

Royal Care Thanet

Royal Care Canterbury

Royal Care Canterbury

Royal Care Canterbury

Royal Care Thanet

Royal Care Thanet

Royal Care Ashford

Royal Care Canterbury

Royal Care Canterbury

Royal Care Ashford

Royal Care Canterbury

Royal Care Canterbury

Royal Care Ashford

Awards / Recognitions (0)

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