Home Care Provider Owned by Trinity Homecare Group in Somerset

and empathy.

As I said, I had had a bad experience with another agency, and so my guard was up; the other agency I had used sent someone into my parents who was clearly and utterly inept.

But after talking with the care coordinator, and being assured that all their employees have been trained in house, I began to finally relax with the knowledge that Dad was in good hands.

Our carer, was an absolute godsend; such a calming presence and such a lovely person, he really brought an aura of peacefulnes. He was kind, so helpful and obviously knew exactly what he was doing.

In short, words can't express how supportive and calming they both were.

I would recommend Trinity with absolute confidence to anyone.

me to maintain my dignity

needs. Communication is excellent and I know that my parents are in safe hands which gives me peace of mind.

with any concerns . They try to keep to a small group of carers for consistency.
The staff are friendly, caring and skilled.
As well as being flexible in the frequency of their visits, they have taken the trouble to get to know our father.
They make every effort to meet his needs, and to adapt to them as his needs change.

very helpful and can always be contacted if we have a problem.

challenge! The Branch team showed a high level of professionalism from the start, taking us through the on-boarding process sensitively and efficiently. They have continued to deliver an effective, efficient and flexible service, providing excellent and competent care staff to visit my mother in her home. The Branch team have also shown very good communication with/ commitment to us.
Our contract with them has only ceased because my mother has needed to move into a care home, or we would be very happy to continue with them. We would unhesitatingly recommend them to anyone considering them for a home care service. Thank you for looking after Mum so well!

shopping. Importantly, they also try their best to be on time. I would be happy to recommend them.

a Domiciliary service.

have been a real ray of light in Mum's life with their personal touch and formed a bond with Mum.
It has sometimes been difficult with Mum's changing physical and sometimes mental state but they have continued to adapt and deal with these in a very professional and again personal way, for that we have been very grateful.
Mum would definitely not have been able to stay in her own home if it had not been for Berkeley Care supporting my sister and myself in our efforts to maintain Mum's wishes to stay in her own home to the last, this was achieved and for that, my sister and myself will remain forever grateful to Berkeley Care.

notice after she had a stroke.

me and stayed with Dad until I arrive. We would recommend this company to anybody.

and my Mother-in-Law regards them all as friends. They treat her with respect and courtesy, even when she has had the odd episodes to do with her illness, and they have met each crisis with commendable efficiency and compassion, contacting the doctor when required and keeping us fully informed of all problems or just progress updates.

Castle Care have now been caring for Mother-in-Law for around four months, and it has made a huge difference to her. Now she is properly fed, she seems brighter and more like her old self, although we know she can only get worse. They have also been supportive to us, offering a path through the maze and making several helpful suggestions to make both her and our lives easier.

They are an excellent and committed agency, and I have no hesitation in recommending them.