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Home Care Provider Owned by Trinity Homecare Group in Somerset

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9.7 Group Review Score (the average from all locations with a review score)
  • Home Care Provider Owned by Trinity Homecare Group in Somerset

Only the locations & reviews in Somerset for Trinity Homecare Group are showing below.

View the details of all 6 locations (with 235 reviews) owned by Trinity Homecare Group

Trinity Homecare Group Locations in Somerset (1)

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1 Home Care Provider owned by Trinity Homecare Group in Somerset
Trinity Homecare - Somerset & Wiltshire

The Business Courtyard, Unit 4 Pyle Farm, Trudoxhill, Frome BA11 5DL 

9.9 18 reviews
"After having a bad experience with a local care agency, I did an exhaustive search for the best agency in England and at first found…"   Read all 18 reviews

Trinity Homecare – Somerset & Wiltshire: Professional Care You Can Rely On Formerly part of Berkeley Home Health, Trinity Homecare – Somerset & Wiltshire delivers compassionate, high-quality care across the region. Now part of the award-winning Trinity… Read more about Trinity Homecare - Somerset & Wiltshire

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
  • Visiting Care from £35 / hour
  • Live-in Care from £1,190 / week

Trinity Homecare Group Reviews in Somerset (18)

9.7

Trinity Homecare Group has a Group Review Score of 9.7 (9.743) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Trinity Homecare Group must have a Review Score.

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Review of

Trinity Homecare - Somerset & Wiltshire

from Seth H (Son of Client) published on 28 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
After having a bad experience with a local care agency, I did an exhaustive search for the best agency in England and at first found country cousins, which then led me to Trinity Home care.


Upon meeting the care coordinator my apprehension began to reduce; the perfect balance between professionalism

and empathy.


As I said, I had had a bad experience with another agency, and so my guard was up; the other agency I had used sent someone into my parents who was clearly and utterly inept.


But after talking with the care coordinator, and being assured that all their employees have been trained in house, I began to finally relax with the knowledge that Dad was in good hands.


Our carer, was an absolute godsend; such a calming presence and such a lovely person, he really brought an aura of peacefulnes. He was kind, so helpful and obviously knew exactly what he was doing.


In short, words can't express how supportive and calming they both were.


I would recommend Trinity with absolute confidence to anyone.

Reply from George Neel, Group Commercial Director at Trinity Homecare - Somerset & Wiltshire

Thank you so much for taking the time to share your experience. We are truly sorry to hear about the difficulties you had before finding us, but very glad that your journey led you to Trinity Homecare.It means a great deal to us to know that our care coordinator was able to put your mind at ease and that you felt reassured by the professionalism, empathy and in-house training of our team. We are especially pleased that your father's carer brought such a sense of calm, kindness and skill to your family's life. Providing that feeling of peace and trust is exactly what we strive for.Your words will be shared with the care coordinator and carer, who will be touched to know how much their support meant to you and your dad. Recommendations like yours are the highest compliment we can receive, and we are grateful for your confidence in us.The Trinity Homecare Team

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Review of

Trinity Homecare - Somerset & Wiltshire

from Ivor A (Client) published on 30 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
During the time that I have been needing assistance with my daily care I have been truly great full for the professional way that all carers have conducted themselves always with a friendly smile allowing me to do things I could do myself but stepping in when I needed assistance but always allowing
me to maintain my dignity
Reply from Angela Higgins, Care Co at Trinity Homecare - Somerset & Wiltshire

Thank you for taking the time to leave your feedback. We're delighted to hear that our support workers are successfully promoting your independence and dignity during your visiting care calls. Your kind words are greatly appreciated.

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Review of

Trinity Homecare - Somerset & Wiltshire

from Jackie G (Daughter of Client) published on 23 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't speak highly enough of Trinity Homecare. From my initial enquiries, the company has shown genuine professionalism, dedication and compassion.
The carers are reliable, attentive, kind and respectful and always treat my parents with dignity, taking time to get to know them and support their
needs. Communication is excellent and I know that my parents are in safe hands which gives me peace of mind.
Reply from Angela Higgins, Care Co at Trinity Homecare - Somerset & Wiltshire

Thank you for taking the time to share your feedback regarding the care we provide to your parents. Were very pleased to hear that everyone feels safe and well supported.

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Review of

Trinity Homecare - Somerset & Wiltshire

from Lucy S (Daughter of Client) published on 23 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Trinity Homecare initially provided weekly domestic support for my parents . As circumstances changed they have gradually increased to providing several visits a day for welfare checks and now personal care .
We have found the managers easy to contact and very responsive. They contact us immediately
with any concerns . They try to keep to a small group of carers for consistency.
The staff are friendly, caring and skilled.
As well as being flexible in the frequency of their visits, they have taken the trouble to get to know our father.
They make every effort to meet his needs, and to adapt to them as his needs change.
Reply from Angela Higgins, Care Co at Trinity Homecare - Somerset & Wiltshire

Thank you for your feedback. We're very pleased to hear that communication with the office has been clear and responsive to all of your dads needs. Its also great to know that you've found our approach flexible, with the right level of support and consistency from our care workers.

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Review of

Trinity Homecare - Somerset & Wiltshire

from Patricia B (Wife of Client) published on 23 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very pleased with the care given to my husband . All the Carers are very kind, caring , compassionate and very helpful and make such a difference to me with their help. My husband is very happy with all the carers and I would definitely recommend Trinuty Homecare Somerset . The office staff are
very helpful and can always be contacted if we have a problem.
Reply from Angela Higgins, Care Co at Trinity Homecare - Somerset & Wiltshire

Thank you for your feedback. Its wonderful to hear how well the team is supporting you, and we truly appreciate your recommendation.

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Review of

Trinity Homecare - Somerset & Wiltshire

from Roger K (Friend of Client) published on 23 May 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My partner gets great support and the carers are good and friendly especially as she is largely non verbal. She likes all the ladies who support her and times are flexible around her social activities.
Reply from Angela Higgins, Care Co at Trinity Homecare - Somerset & Wiltshire

Were so pleased to hear how well our support workers are engaging with your partner and effectively communicating despite the challenges of non-verbal communication. Its also great to know that the office teams flexibility has helped accommodate all social commitments.

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Review of

Trinity Homecare - Somerset & Wiltshire

from Richard B (Son of Client) published on 19 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This review is to say how pleased and impressed we have been by the service recently provided to my Mother by the Somerset and Wiltshire Branch of Berkeley Home Health. She needed a home care package at short notice following the closure of her previous care provider and Berkeley rose nobly to the
challenge! The Branch team showed a high level of professionalism from the start, taking us through the on-boarding process sensitively and efficiently. They have continued to deliver an effective, efficient and flexible service, providing excellent and competent care staff to visit my mother in her home. The Branch team have also shown very good communication with/ commitment to us.
Our contract with them has only ceased because my mother has needed to move into a care home, or we would be very happy to continue with them. We would unhesitatingly recommend them to anyone considering them for a home care service. Thank you for looking after Mum so well!
Reply from Abigail Needs, Branch Manager at Trinity Homecare - Somerset & Wiltshire

Thank you so much for your kind words. We were very privileged to be given the opportunity to support your Mother. We wish you and your Mother all the best for the future.

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Review of

Trinity Homecare - Somerset & Wiltshire

from David S (Nephew of Client) published on 9 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I'm very pleased with the level of care given to my aunt, who is 92 and housebound. The Berkeley carers attend to her four times a day. They are thoughtful, courteous and efficient. They also consider her overall needs, not just their allocated tasks; they consider and recommend bath needs, alarm, and
shopping. Importantly, they also try their best to be on time. I would be happy to recommend them.
Reply from Abigail Needs, Branch Manager at Trinity Homecare - Somerset & Wiltshire

Hello, thank you so much for your wonderful feedback. It's great to be able to pass positive comments back to the support workers who are visiting. We are so happy that you and your aunt are pleased with the service we are providing.

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Review of

Trinity Homecare - Somerset & Wiltshire

from Mark P (Client) published on 9 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Superb!
After struggling with several other less than satifactory care providers, Berkeley has been a revelation! Their standard of care is exemplary, the staff are compassionate, empathetic, friendly and kind, well trained and efficient.
I would highly recommend Berkeley Care to anyone that needs
a Domiciliary service.
Reply from Abigail Needs, Branch Manager at Trinity Homecare - Somerset & Wiltshire

Thank you so much. Your feedback is really important to us. I will pass on your comments to our team they will be over the moon. We really appreciate the time you have taken to fill out the review and we will continue to keep the service we provide to a high standard.

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Review of

Trinity Homecare - Somerset & Wiltshire

from Madeline P (Client) published on 27 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Berkeley Home Health has been looking after me for several years and although it has always had good carers, since there has been a change of manager, the service provided and the carers are excellent. Nothing is too much trouble. I feel totally safe in their hands.
Reply from The Somerset & Wiltshire Branch team at Trinity Homecare - Somerset & Wiltshire

Thank you for taking the time to leave us a review. We are delighted to hear that you are very happy with the care your mum is receiving from our team. Best Wishes, The Somerset & Wiltshire Branch team.

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Review of

Trinity Homecare - Somerset & Wiltshire

from Keith D (Son of Client) published on 22 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Berkeley Care staff have been fantastic with their care for my mother over the last few years, where her needs have changed they have accommodated all her care requirements with diligence and in a pleasant and personal manner.
I cannot fault their literally excellent “bedside manner”, two carers especially
have been a real ray of light in Mum's life with their personal touch and formed a bond with Mum.
It has sometimes been difficult with Mum's changing physical and sometimes mental state but they have continued to adapt and deal with these in a very professional and again personal way, for that we have been very grateful.
Mum would definitely not have been able to stay in her own home if it had not been for Berkeley Care supporting my sister and myself in our efforts to maintain Mum's wishes to stay in her own home to the last, this was achieved and for that, my sister and myself will remain forever grateful to Berkeley Care.
Reply from , The Somerset and Wiltshire Branch Team at Trinity Homecare - Somerset & Wiltshire

Thank you for taking the time to write a review. We are very pleased to hear that you are happy with the care your mum received and that it supported you in enabling your mum to remain in her own home as per her wishes.
Best Wishes
The Somerset and Wiltshire Branch Team

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Review of

Trinity Homecare - Somerset & Wiltshire

from H B (Daughter of Client) published on 22 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Berkley have been there for us through an extremely tough time. My mum lost her husband and could not care for herself, we had no response from any other company to help us. The team went above and beyond to make sure Mum had the care she needed at the right times. They even upped the care at short
notice after she had a stroke.
Reply from Somerset and Wiltshire Branch Team, Somerset and Wiltshire Branch Team at Trinity Homecare - Somerset & Wiltshire

Thank you for taking the time to write a review. We are pleased that we could support you and your Mum through this difficult time and you are happy with the care your Mum has received.
Best wishes
Somerset & Wiltshire Branch Team

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Review of

Trinity Homecare - Somerset & Wiltshire

from Simon H (Son of Client) published on 22 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very respectful of my father and his care and wants and my father looked forward to seeing all of them. If any problems arose they were dealt with or the carers would contact us straight away. Nothing ever seemed too much.
Reply from The Somerset and Wiltshire Branch Team, The Somerset and Wiltshire Branch Team at Trinity Homecare - Somerset & Wiltshire

Dear Simon,
Thank you for taking the time to write a review. We are delighted to hear that your father was happy with our care and enjoyed their visits. It is also good to hear that you had peace of mind and kept up-to-date with his care, this is something we feel is very important.
Thanks again, best wishes
The Somerset and Wiltshire Branch Team

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Review of

Trinity Homecare - Somerset & Wiltshire

from Bill W (Son of Client) published on 22 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
This care provider through various guises provided remarkable care to my mother for well over 10 years. We had some tough times but the care enabled her to remain in her own home despite not being able to walk, bathe and go to the loo on her own. She died aged 100 and one day. Enough said.
Reply from The Somerset and Wiltshire Branch Team, The Somerset and Wiltshire Branch Team at Trinity Homecare - Somerset & Wiltshire

Dear Bill,
Thank you for taking the time to write a review. We are very glad to hear that we were able to support your Mum to remain at home for well over 10 years. We are sorry for your loss.
Best wishes,
The Somerset & Wiltshire Branch Team

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Review of

Trinity Homecare - Somerset & Wiltshire

from Tracey W (Daughter of Client) published on 16 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has a ½ hour visit to provide company and heat up a food meal. The carers always leave the kitchen area clean and tidy. Dad enjoys the company of the carers and looks forward to their visits. They are always on time and have never let him down. If they feel Dad needs me they always contact
me and stayed with Dad until I arrive. We would recommend this company to anybody.
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Review of

Trinity Homecare - Somerset & Wiltshire

from Martie H (Daughter-in-law of Client) published on 5 October 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
what a pleasure to deal with carers who 'care'. Starting down the care route is a difficult balancing act but you curtainly get the balance right. From the office staff to the carers on the front line the care in delivered in a very professional caring way. Well done Wessex.
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Review of

Trinity Homecare - Somerset & Wiltshire

from C K (Daughter-in-law of Client) published on 7 September 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother-in-Law has mixed dementia and it recently became apparent she was no longer capable of caring for herself properly. Once Castle Care started, they have come in every lunch-time to give her a hot meal, and make her a sandwich for the evening. They also stay and chat with her over a cup of tea,
and my Mother-in-Law regards them all as friends. They treat her with respect and courtesy, even when she has had the odd episodes to do with her illness, and they have met each crisis with commendable efficiency and compassion, contacting the doctor when required and keeping us fully informed of all problems or just progress updates.


Castle Care have now been caring for Mother-in-Law for around four months, and it has made a huge difference to her. Now she is properly fed, she seems brighter and more like her old self, although we know she can only get worse. They have also been supportive to us, offering a path through the maze and making several helpful suggestions to make both her and our lives easier.


They are an excellent and committed agency, and I have no hesitation in recommending them.

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Review of

Trinity Homecare - Somerset & Wiltshire

from Evelyn A (Daughter of Client) published on 4 August 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was very unsure about having carers but they are very friendly nothing is to much trouble. Always on time. All the carers were of the same high standard.we were able to go on holiday and have peace of mind. When we came back dad was very happy.
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Awards / Recognitions (1)

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