Home Care Provider Owned by Trinity Homecare Group in Bristol
9.6
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in Bristol for Trinity Homecare Group are showing below.
View the details of all 6 locations (with 248 reviews) owned by Trinity Homecare Group
Trinity Homecare Group Locations in Bristol (1)
Trinity Homecare - Bristol
9.8
85 reviews
24 Canford Lane, Bristol BS9 3DH
"Trinity provide an excellent service which is efficient and professional. For Mum who is 93 and housebound its far more than personal…" Read all 85 reviews
Trinity Homecare – Bristol: Outstanding Home Care Rooted in Compassion Formerly known as Premier Homecare, Trinity Homecare – Bristol proudly continues a legacy of excellence in care. As the first home care and live-in care provider in Bristol to… Read more about Trinity Homecare - Bristol
- Care Provided
- Visiting Care
- Live-in Care
- Dementia
- Visiting Care from £37.75 / hour
- Live-in Care from £1,190 / week
Trinity Homecare Group Reviews in Bristol (85)
9.6
Trinity Homecare Group has a Group Review Score of 9.6 (9.623) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Trinity Homecare Group must have a Review Score.
Review of
Trinity Homecare - Bristol
from Graham C (Son of Client) published on 15 January 2026 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Trinity Home Care have been providing support for my Mum for several years, and I could not be more happy with the service they provide. My Mum wishes to remain in her house and this would not have been possible without the regular support that the carers provide. They are all such wonderful, caring
people and the service is fantastically well managed.
Reply from Louise Kroll, Registered Manager at Trinity Homecare - BristolThank you for your kind words, I am happy to hear you are happy with our service.
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Review of
Trinity Homecare - Bristol
from A B (Daughter of Client) published on 12 January 2026 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Trinity provide an excellent service which is efficient and professional.
For Mum who is 93 and housebound its far more than personal care and support, its company, someone different to talk to and hear about their families etc. Mum very much looks forward to their visits each day.
Reply from Louise Kroll, Registered Manager at Trinity Homecare - BristolThank you for your kind words I will pass these on to the team.
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Review of
Trinity Homecare - Bristol
from Jim S (Friend of Client) published on 2 January 2026 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The team are very professional and conscientious, they highlight problems quickly to the management who then advise and suggest solutions to the appropriate people, they communicate well with other types of professional carers such as the doctor and social services, they respond promptly to my suggestions
and queries, and they manage my friend the client's eccentricities very patiently. Just as importantly, they are kind: my friend the client likes them, and he's a grump!
Reply from Louise Kroll, Registered Manager at Trinity Homecare - BristolThank you for your kind words, I will pass these on to the team. We are very happy to support you both.
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Review of
Trinity Homecare - Bristol
from Sarah T (Daughter of Client) published on 23 December 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Trinity Homecare Bristol have provided exemplary care for both my parents over the past 3 years. It has been a really difficult time but having the carers at Trinity alongside us has made it infinitely easier. The carers took time to get to know both my parents, providing the right care at the right
time for both of them with dignity and respect. The carers are all so kind, friendly, and interested in my parents as people. They went over and above what we asked of them, taking initiative and knowing exactly what was needed, they made both my parents' last years so much better than they could have been. I have always felt in safe hands using Trinity Homecare which is why I was so pleased that they were always able to provide extra care as and when we needed it. We couldn't have got through these past few years without them.
Reply from Louise Kroll, Registered Manager at Trinity Homecare - BristolThank you Sarah for your kind words, I am so pleased we could support both parents and yourself.
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Review of
Trinity Homecare - Bristol
from Jan S (Daughter-in-law of Client) published on 11 November 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
As always communication and face to face reviews are excellent. Trinity has a client led focus which includes the family to make the care package the best possible for the client. Friendly and professional staff make for peace of mind for us all.
Reply from Louise Kroll, Registered Manager at Trinity Homecare - BristolHi Jan thank you for your kind words, I will pass these on to the team.
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Review of
Trinity Homecare - Bristol
from Debra D (Daughter of Client) published on 6 November 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
As always our wishes were listened to, nothing was to much trouble and my dad was treated the dignity and respect. He is treated as an individual and everyone makes him feeled valued, genuinely all staff are very good at their job and care, I know that he is in safe hands.
Reply from Louise Kroll, Registered Manager at Trinity Homecare - BristolThank you for your kind words, we will pass on your kind words to the team.
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Review of
Trinity Homecare - Bristol
from Roger D (Client) published on 5 September 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
All carers were friendly and courteous, arriving at our home in good time.
Tasks, personal assistance and any requests were performed exactly as expected.
We had total confidence in Trinity Homecare and would have no hesitation in requesting their help in the future.
Tasks, personal assistance and any requests were performed exactly as expected.
We had total confidence in Trinity Homecare and would have no hesitation in requesting their help in the future.
Reply from Louise Kroll, Registered Manager at Trinity Homecare - BristolThank you for the review, I will pass your comments to the team.
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Review of
Trinity Homecare - Bristol
from M B (Client) published on 29 August 2025 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
We had 7 days of cleaning bought for us by our 2 sons at a rather difficult time
We had 3 different ladies over the time. All were very efficient 2 more than the one. They all arrived very promptly and just got on with what they were asked to do. I will certainly use the agency in future if needed.
We had 3 different ladies over the time. All were very efficient 2 more than the one. They all arrived very promptly and just got on with what they were asked to do. I will certainly use the agency in future if needed.
Reply from Louise Kroll, Registered Manager at Trinity Homecare - BristolWe are so pleased we where able to support you, and what a lovely present from your sons.
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Review of
Trinity Homecare - Bristol
from Anne B (Wife of Client) published on 30 May 2025 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
I had an appointment at my doctors at 5 pm and she said I needed tests at our local hospital that evening.I could not leave my husband on his own so contacted the Carers The person concerned was extremely helpful and arranged someone to come to stay with him and put him to bed if I was
not home. When
not home. When
I eventually arrived home at 11.15 pm he was safely in bed ,not asleep as he was
concerned about me ."we are both in our late eighties I could not say how grateful we were for the speedy help and kindness shown.
concerned about me ."we are both in our late eighties I could not say how grateful we were for the speedy help and kindness shown.
Reply from Louise Kroll, Registered Manager at Trinity Homecare - BristolWe are so pleased we where able to support you during a difficult time, I have passed your kind words on to the team.
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Review of
Trinity Homecare - Bristol
from Peter B (Son of Client) published on 25 February 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
As the result of an unexpected hospitalisation we required carer services for our father at very short notice. Premier Homecare were extremely responsive and met with us to complete the necessary paperwork and put in place a daily carer visit to coincide with his return home. These visits greatly increased
his rate of recovery, in no small part to the highly respectful and professional carer team. We will undoubtedly require the services of Premier Homecare in the future and will have no hesitation when the need arises.
Reply from Louise Kroll, Registered Manager at Trinity Homecare - BristolThank you for your review, I am pleased we where able to support at short notice and the visits supported your father in his recovery.
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Review of
Trinity Homecare - Bristol
from Emma H (Daughter of Client) published on 7 February 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Superb service. Very highly recommended. Carers showed my dad such genuine kindness and care - it is clearly their vocation, not just a job. I was always confident in their ability to meet his needs. The service was reliable, great communication with the efficient coordination team and excellent managers.
I will always be grateful to Premier Homecare for all their excellent care.
Reply from Louise Kroll, Registered Manager at Trinity Homecare - BristolThank you so much for your kind words I will pass on to the team.
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Review of
Trinity Homecare - Bristol
from Eileen A (Client) published on 11 November 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I had support from Premier Care for 11 weeks after a long stay in hospital. All staff were professional, helpful, cheerful and very kind. They did all the tasks required and I would certainly use Premier services again should the need arise.
Reply from Louise Kroll, Registered Manager at Trinity Homecare - BristolI am glad you're now better and thank you for the lovely review, I will share it with the team.
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Review of
Trinity Homecare - Bristol
from Katherine W (Daughter of Client) published on 4 November 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I would like to thank Premier Homecare for providing my mum with a very thorough and friendly care service. They have always delivered the help and support my mum has needed particularly recently, when she was feeling very poorly and needed extra care and attention. They know the background history
and medication requirements of my mum, so have acted efficiently if ever there has been an issue with her medical needs. The carers are always there to reassure her and look after her in a kind and compassionate way. I would thoroughly recommend Premier Homecare to anyone thinking of using them.
Reply from Louise Kroll, Registered Manager at Trinity Homecare - BristolThank you for the lovely review, it is always nice to hear how our service has made a difference.
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Review of
Trinity Homecare - Bristol
from Peter W (Son of Client) published on 14 October 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I have been using Premier Homecare for the last couple of years looking after both my Mum and Dad. One with limited mobility and the other with vascular dementia. The care has been exceptional, the carers I've met are very kind, caring, and patient. All the office staff are incredibly helpful, conscious,
and friendly. Regular reviews of the care plans and risk assessments are in place to ensure the service remains appropriate and fit for purpose and the service quality is maintained. There are a myriad of care options available so how do you choose the best for your loved ones? Not easy, but I cannot fault Premier Homecare, highly recommended!
Reply from Louise Kroll, Registered Manager at Trinity Homecare - BristolThank you for your kind words, it is lovely to hear you are happy with all aspects of the service. I will share your comments with the team.
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Review of
Trinity Homecare - Bristol
from Neil H (Son of Client) published on 28 May 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mother has had Premier Homecare visits at her home for over two years. Throughout this time she has been helped to maintain her life and surroundings as well as possible. Her carers have all been kind and sympathetic. The company administrators have also been professional and communicative. I would
recommend Premier Homecare to anyone with a relative who needs care and attention.
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Review of
Trinity Homecare - Bristol
from J W (Client) published on 2 May 2024 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
I have been impressed by the service which has been reliable throughout. The work of the carers has been professional and their conduct has been impeccable at all times. The management has been helpful.
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Review of
Trinity Homecare - Bristol
from R A (Son of Client) published on 18 November 2022 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Premier Homecare did a great job supporting my stepfather to stay comfortable and safe in his own home for as long as possible. They are reliable and the home care workers are great. Thank you for delivering a great service in sometimes trying circumstances.
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Review of
Trinity Homecare - Bristol
from Pat Y (Niece of Client) published on 25 October 2022 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Thank you Premier Homecare for your support and care you gave my uncle. He was very reluctant at first to accept any help but enjoyed his morning visits from the Carers.
An excellent and very swift response from one of your Carers getting the correct help for my uncle when arriving at his Bungalow
An excellent and very swift response from one of your Carers getting the correct help for my uncle when arriving at his Bungalow
one morning to find him very poorly.
Thank You.
Thank You.
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Review of
Trinity Homecare - Bristol
from Derek B (Husband of Client) published on 13 January 2022 Submitted via Website • Report
Overall Experience
3.0 out of 5
3.0 out of 5
Premier Homecare keeps the wife company while I have a few hours to myself by going for walks, doing speech exercises, and playing games.
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Review of
Trinity Homecare - Bristol
from Isabel P (Client) published on 7 December 2021 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
This is my second spell of help from Premier Homecare. They had previously looked after my severely disabled husband for many years before his death with great care and unfailing professionalism. When I recently broke my arm and hurt my ankle I immediately turned to them. For the past four weeks, I
have received marvellous help from the amazing staff. They have been gentle, caring, professional and full of cheer just when I needed it. I cannot thank them enough. Thanks also to back up organising support which was faultless.
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Awards / Recognitions (3)
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