very rarely provide reviews, but I'm doing so because I have been so impressed with this company.C H(Daughter of Client/Service User)

The care and support my Mum and Dad receive is superbPeter W(Son of Client/Service User)

I have received excellent support from the carers from Trinity.Joyce F(Client / Service User)

very rarely provide reviews, but I'm doing so because I have been so impressed with this company.C H(Daughter of Client/Service User)

The care and support my Mum and Dad receive is superbPeter W(Son of Client/Service User)

I have received excellent support from the carers from Trinity.Joyce F(Client / Service User)

Trinity Homecare – Bristol: Outstanding Home Care Rooted in Compassion
Formerly known as Premier Homecare, Trinity Homecare – Bristol proudly continues a legacy of excellence in care. As the first home care and live-in care provider in Bristol to be rated overall ‘Outstanding’ by the Care Quality Commission (CQC) in June 2022, the service is committed to delivering exceptional support that helps individuals live independently and with dignity at home.
Why Choose...
Care Provided by Trinity Homecare - Bristol
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 60 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
- Transportation Service
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Hospital Discharge
Funding & Fees
Daily Charges per Person
- Hourly Visiting Care Fees: £41 - £45
- Weekly Live-in Care Fees: £1,260 - £2,793
Contact Trinity Homecare - Bristol to get a personalised quote:
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
- NHS (Contracted Provider)
-
Good to Know
Group/Owner
- Trinity Homecare Group
- Private Owned
Person in charge
- Louise Kroll (Registered Manager)
Trinity Homecare - Bristol Reviews (88)
Trinity Homecare - Bristol has a Review Score of 9.8 (9.835) out of 10, based on 17 reviews in the last 2 years.
Over all time Trinity Homecare - Bristol has 88 reviews.
I had used Trinity when I needed help to look after my husband before he died some seven years ago. The service then was excellent and it has remained so.
Should I need further support in the future I will have no hesitation in contacting Trinity to ask them to supply it.
Thank you for your kind words, I will pass these on to the team
I've particularly welcomed the regular email contact, as I work in the day and cannot receive phone calls and texts so easily. When the evening carer has expressed any concerns, I've had messages and phone calls at night to alert me, and they really have gone the extra mile, collecting shopping etc. when I could not do so.
It has also been very helpful that the Trinity Home Care have liaised with my mum's GP at times.
The attitude of the carers themselves has been lovely, as I have witnessed them looking after my mother at times.
I very rarely provide reviews, but I'm doing so because I have been so impressed with this company.
Thank you for the lovely review and your prompt responses when we have contacted you. I will pass on to the team.
The care and support my Mum and Dad receive is superb, it's comforting to know both are in safe hands. The Care Managers are excellent, easy to contact, incredibly helpful and very attentive. The documentation and service plan is thorough, well put together and adhered to by all the carers who visit my Mum and Dad daily. I would highly recommend Trinity Homecare in a heartbeat!
Thank you for your kind words I will pass these on to the team
I have been using Trinity Homecare Bristol branch in Westbury on Trym for the last year roughly. Extremely efficient and kind and caring. The carers have been of a high standard and empathetic with my sister. They have put her first. We have only left as my sister has had to go into care.
Thank you for your kind words I will pass these on to the team.
Trinity Home Care have been providing support for my Mum for several years, and I could not be more happy with the service they provide. My Mum wishes to remain in her house and this would not have been possible without the regular support that the carers provide. They are all such wonderful, caring people and the service is fantastically well managed.
Thank you for your kind words, I am happy to hear you are happy with our service.
Trinity provide an excellent service which is efficient and professional.
For Mum who is 93 and housebound its far more than personal care and support, its company, someone different to talk to and hear about their families etc. Mum very much looks forward to their visits each day.
Thank you for your kind words I will pass these on to the team.
The team are very professional and conscientious, they highlight problems quickly to the management who then advise and suggest solutions to the appropriate people, they communicate well with other types of professional carers such as the doctor and social services, they respond promptly to my suggestions and queries, and they manage my friend the client's eccentricities very patiently. Just as importantly, they are kind: my friend the client likes them, and he's a grump!
Thank you for your kind words, I will pass these on to the team. We are very happy to support you both.
Trinity Homecare Bristol have provided exemplary care for both my parents over the past 3 years. It has been a really difficult time but having the carers at Trinity alongside us has made it infinitely easier. The carers took time to get to know both my parents, providing the right care at the right time for both of them with dignity and respect. The carers are all so kind, friendly, and interested in my parents as people. They went over and above what we asked of them, taking initiative and knowing exactly what was needed, they made both my parents' last years so much better than they could have been. I have always felt in safe hands using Trinity Homecare which is why I was so pleased that they were always able to provide extra care as and when we needed it. We couldn't have got through these past few years without them.
Thank you Sarah for your kind words, I am so pleased we could support both parents and yourself.
As always communication and face to face reviews are excellent. Trinity has a client led focus which includes the family to make the care package the best possible for the client. Friendly and professional staff make for peace of mind for us all.
Hi Jan thank you for your kind words, I will pass these on to the team.
As always our wishes were listened to, nothing was to much trouble and my dad was treated the dignity and respect. He is treated as an individual and everyone makes him feeled valued, genuinely all staff are very good at their job and care, I know that he is in safe hands.
Thank you for your kind words, we will pass on your kind words to the team.
Tasks, personal assistance and any requests were performed exactly as expected.
We had total confidence in Trinity Homecare and would have no hesitation in requesting their help in the future.
Thank you for the review, I will pass your comments to the team.
We had 3 different ladies over the time. All were very efficient 2 more than the one. They all arrived very promptly and just got on with what they were asked to do. I will certainly use the agency in future if needed.
We are so pleased we where able to support you, and what a lovely present from your sons.
not home. When I eventually arrived home at 11.15 pm he was safely in bed ,not asleep as he was
concerned about me ."we are both in our late eighties I could not say how grateful we were for the speedy help and kindness shown.
We are so pleased we where able to support you during a difficult time, I have passed your kind words on to the team.
As the result of an unexpected hospitalisation we required carer services for our father at very short notice. Premier Homecare were extremely responsive and met with us to complete the necessary paperwork and put in place a daily carer visit to coincide with his return home. These visits greatly increased his rate of recovery, in no small part to the highly respectful and professional carer team. We will undoubtedly require the services of Premier Homecare in the future and will have no hesitation when the need arises.
Thank you for your review, I am pleased we where able to support at short notice and the visits supported your father in his recovery.
Superb service. Very highly recommended. Carers showed my dad such genuine kindness and care - it is clearly their vocation, not just a job. I was always confident in their ability to meet his needs. The service was reliable, great communication with the efficient coordination team and excellent managers. I will always be grateful to Premier Homecare for all their excellent care.
Thank you so much for your kind words I will pass on to the team.
I had support from Premier Care for 11 weeks after a long stay in hospital. All staff were professional, helpful, cheerful and very kind. They did all the tasks required and I would certainly use Premier services again should the need arise.
I am glad you're now better and thank you for the lovely review, I will share it with the team.
I would like to thank Premier Homecare for providing my mum with a very thorough and friendly care service. They have always delivered the help and support my mum has needed particularly recently, when she was feeling very poorly and needed extra care and attention. They know the background history and medication requirements of my mum, so have acted efficiently if ever there has been an issue with her medical needs. The carers are always there to reassure her and look after her in a kind and compassionate way. I would thoroughly recommend Premier Homecare to anyone thinking of using them.
Thank you for the lovely review, it is always nice to hear how our service has made a difference.
My mother has had Premier Homecare visits at her home for over two years. Throughout this time she has been helped to maintain her life and surroundings as well as possible. Her carers have all been kind and sympathetic. The company administrators have also been professional and communicative. I would recommend Premier Homecare to anyone with a relative who needs care and attention.
I have been impressed by the service which has been reliable throughout. The work of the carers has been professional and their conduct has been impeccable at all times. The management has been helpful.
Premier Homecare did a great job supporting my stepfather to stay comfortable and safe in his own home for as long as possible. They are reliable and the home care workers are great. Thank you for delivering a great service in sometimes trying circumstances.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 12 October 2017- Caring Good
- Effective Good
- Responsive Good
- Safe Outstanding
- Well-led Outstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (2)
- Posted: Wednesday 25 Jun 2025We are proud to share that Trinity Homecare has been awarded a place in the Top 20 Home Care Groups in the UK by Homecare.co.uk for 2025. This honour is...
- Posted: Monday 19 May 2025Trinity Homecare’s Live-in home care service has been rated ‘outstanding’ by the Care Quality Commission, securing its place in the top 4% of home care providers in England. CQC praised...
Awards / Recognitions (5)
- Recipient: Trinity Homecare GroupDate: Friday 30 May 2025
- Recipient: Trinity Homecare - BristolDate: Saturday 29 Jun 2019
- Recipient: Trinity Homecare - BristolDate: Wednesday 18 Oct 2017
Meet the Team (1)
Marie holds a Level 5 Diploma in Health & Social Care Management. For 18 years before joining Trinity Homecare, she was a Registered Manager for a Domiciliary Care Company across London and Kent.
Frequently Asked Questions about Trinity Homecare - Bristol
How many Carers does Trinity Homecare - Bristol employ?
Trinity Homecare - Bristol employs 52 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Trinity Homecare - Bristol to verify any information. View our terms and conditions. Trinity Homecare - Bristol has an Enhanced Service - more info.