Trinity Homecare - Bristol

24 Canford Lane, Bristol BS9 3DH
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9.8 81 Reviews
  • Trinity Homecare - Bristol, Bristol
Trinity Homecare – Bristol: Outstanding Home Care Rooted in Compassion

Formerly known as Premier Homecare, Trinity Homecare – Bristol proudly continues a legacy of excellence in care. As the first home care and live-in care provider in Bristol to be rated overall ‘Outstanding’ by the Care Quality Commission (CQC) in June 2022, the service is committed to delivering exceptional support that helps individuals live independently and with dignity at home.

Why Choose Trinity Homecare?

As part of the multi-award-winning Trinity Homecare Group, the Bristol team combines national standards with a local, personal approach. Whether it’s occasional help or 24-hour live-in care, services are tailored to individual needs and delivered with warmth, professionalism, and trust.

Services Include:
• Personal care including washing, dressing, and medication support
• Companionship and emotional wellbeing
• Support with errands, shopping, and medical appointments
• Meal preparation and household assistance
• Live-in care for round-the-clock peace of mind
• Specialist care for dementia, Alzheimer’s, and Parkinson’s
• Palliative and end-of-life care
• Night sitting and sleep-in support
• Respite care and 24/7 on-call service

Careers at Trinity Homecare – Bristol

The team offers meaningful roles for dedicated carers with:
• Flexible working and competitive rates
• Enhanced weekend and evening pay
• Tax-free mileage, holiday pay, and pensions
• Health cash plans and referral bonuses
• Full induction and ongoing training

All carers are fully trained, insured, and DBS-checked.

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Experience outstanding care with Trinity Homecare – Bristol. Trusted by families, recognised by the CQC, delivered with heart.
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Care Provided by Trinity Homecare - Bristol

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £37.75 – £43.75
  • Weekly Live-in Care Fees: £1190 – £2646

These prices are only a guideline, please contact Trinity Homecare - Bristol to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Louise Kroll (Registered Manager)

Trinity Homecare - Bristol Reviews (81)

9.8

Trinity Homecare - Bristol has a Review Score of 9.8 (9.757) out of 10, based on 12 reviews in the last 2 years.
Over all time Trinity Homecare - Bristol has 81 reviews.

Overall Experience
  • 60
  • 19
  • 2
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Date Published
  • 81
  • 4
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  • 12
  • 69
Reviewer Connection to Trinity Homecare - Bristol
  • 28
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  • 8
  • 5
  • 3
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  • 1
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Total of 81, showing 1-20
Review from Roger D (Client) published on 5 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All carers were friendly and courteous, arriving at our home in good time.
Tasks, personal assistance and any requests were performed exactly as expected.
We had total confidence in Trinity Homecare and would have no hesitation in requesting their help in the future.
Reply from Louise Kroll, Registered Manager at Trinity Homecare - Bristol

Thank you for the review, I will pass your comments to the team.

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Review from M B (Client) published on 29 August 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
We had 7 days of cleaning bought for us by our 2 sons at a rather difficult time
We had 3 different ladies over the time. All were very efficient 2 more than the one. They all arrived very promptly and just got on with what they were asked to do. I will certainly use the agency in future if needed.
Reply from Louise Kroll, Registered Manager at Trinity Homecare - Bristol

We are so pleased we where able to support you, and what a lovely present from your sons.

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Review from D D (Daughter of Client) published on 22 July 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
As always it's a pleasure working with Trinity staff, everything is dealt with professionalism and dedication. I know my dad is happy with his care and has built up a very good rapport with his carer's, I know he is in safe hands.
Reply from Louise Kroll, Registered Manager at Trinity Homecare - Bristol

Thank you for the lovely review, the carers enjoy supporting your dad.

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Review from Anne B (Wife of Client) published on 30 May 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
I had an appointment at my doctors at 5 pm and she said I needed tests at our local hospital that evening.I could not leave my husband on his own so contacted the Carers The person concerned was extremely helpful and arranged someone to come to stay with him and put him to bed if I was
not home. When
I eventually arrived home at 11.15 pm he was safely in bed ,not asleep as he was
concerned about me ."we are both in our late eighties I could not say how grateful we were for the speedy help and kindness shown.
Reply from Louise Kroll, Registered Manager at Trinity Homecare - Bristol

We are so pleased we where able to support you during a difficult time, I have passed your kind words on to the team.

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Review from Peter B (Son of Client) published on 25 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
As the result of an unexpected hospitalisation we required carer services for our father at very short notice. Premier Homecare were extremely responsive and met with us to complete the necessary paperwork and put in place a daily carer visit to coincide with his return home. These visits greatly increased
his rate of recovery, in no small part to the highly respectful and professional carer team. We will undoubtedly require the services of Premier Homecare in the future and will have no hesitation when the need arises.
Reply from Louise Kroll, Registered Manager at Trinity Homecare - Bristol

Thank you for your review, I am pleased we where able to support at short notice and the visits supported your father in his recovery.

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Review from Emma H (Daughter of Client) published on 7 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Superb service. Very highly recommended. Carers showed my dad such genuine kindness and care - it is clearly their vocation, not just a job. I was always confident in their ability to meet his needs. The service was reliable, great communication with the efficient coordination team and excellent managers.
I will always be grateful to Premier Homecare for all their excellent care.
Reply from Louise Kroll, Registered Manager at Trinity Homecare - Bristol

Thank you so much for your kind words I will pass on to the team.

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Review from Eileen A (Client) published on 11 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I had support from Premier Care for 11 weeks after a long stay in hospital. All staff were professional, helpful, cheerful and very kind. They did all the tasks required and I would certainly use Premier services again should the need arise.
Reply from Louise Kroll, Registered Manager at Trinity Homecare - Bristol

I am glad you're now better and thank you for the lovely review, I will share it with the team.

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Review from Katherine W (Daughter of Client) published on 4 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to thank Premier Homecare for providing my mum with a very thorough and friendly care service. They have always delivered the help and support my mum has needed particularly recently, when she was feeling very poorly and needed extra care and attention. They know the background history
and medication requirements of my mum, so have acted efficiently if ever there has been an issue with her medical needs. The carers are always there to reassure her and look after her in a kind and compassionate way. I would thoroughly recommend Premier Homecare to anyone thinking of using them.
Reply from Louise Kroll, Registered Manager at Trinity Homecare - Bristol

Thank you for the lovely review, it is always nice to hear how our service has made a difference.

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Review from Peter W (Son of Client) published on 14 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been using Premier Homecare for the last couple of years looking after both my Mum and Dad. One with limited mobility and the other with vascular dementia. The care has been exceptional, the carers I've met are very kind, caring, and patient. All the office staff are incredibly helpful, conscious,
and friendly. Regular reviews of the care plans and risk assessments are in place to ensure the service remains appropriate and fit for purpose and the service quality is maintained. There are a myriad of care options available so how do you choose the best for your loved ones? Not easy, but I cannot fault Premier Homecare, highly recommended!
Reply from Louise Kroll, Registered Manager at Trinity Homecare - Bristol

Thank you for your kind words, it is lovely to hear you are happy with all aspects of the service. I will share your comments with the team.

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Review from J S (Daughter of Client) published on 15 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent service and communication with Premier Homecare.
My mother is very happy with the care, and the carers are professional and friendly.
Any issues or concerns are sorted quickly by the office staff who always check with the family.
Regular reviews ensure all runs smoothly.
Reply from Louise Kroll, Registered Manager at Trinity Homecare - Bristol

Thank you for taking the time to complete a review. We are glad you are pleased with all aspects of our service.

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Review from Neil H (Son of Client) published on 28 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has had Premier Homecare visits at her home for over two years. Throughout this time she has been helped to maintain her life and surroundings as well as possible. Her carers have all been kind and sympathetic. The company administrators have also been professional and communicative. I would
recommend Premier Homecare to anyone with a relative who needs care and attention.
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Review from J W (Client) published on 2 May 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have been impressed by the service which has been reliable throughout. The work of the carers has been professional and their conduct has been impeccable at all times. The management has been helpful.
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Review from R A (Son of Client) published on 18 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Premier Homecare did a great job supporting my stepfather to stay comfortable and safe in his own home for as long as possible. They are reliable and the home care workers are great. Thank you for delivering a great service in sometimes trying circumstances.
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Review from Pat Y (Niece of Client) published on 25 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you Premier Homecare for your support and care you gave my uncle. He was very reluctant at first to accept any help but enjoyed his morning visits from the Carers.
An excellent and very swift response from one of your Carers getting the correct help for my uncle when arriving at his Bungalow
one morning to find him very poorly.
Thank You.
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Review from Derek B (Husband of Client) published on 13 January 2022 Submitted via Website • Report
Overall Experience 3.0 out of 5
Premier Homecare keeps the wife company while I have a few hours to myself by going for walks, doing speech exercises, and playing games.
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Review from Isabel P (Client) published on 7 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is my second spell of help from Premier Homecare. They had previously looked after my severely disabled husband for many years before his death with great care and unfailing professionalism. When I recently broke my arm and hurt my ankle I immediately turned to them. For the past four weeks, I
have received marvellous help from the amazing staff. They have been gentle, caring, professional and full of cheer just when I needed it. I cannot thank them enough. Thanks also to back up organising support which was faultless.
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Review from Ruth S (Client) published on 6 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cheerful companionship, which lifts my spirits.
Aware of difficulties and always willing to help.
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Review from Simon A (Son of Client) published on 2 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care being provided to my stepfather is exemplary. Knowing that he has daily contact with people who have his best interests at heart has given the family peace of mind. We now have confidence in his ability to continue living an independent life for the foreseeable future.
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Review from J P (Client) published on 29 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care I have received from Premier Homecare has been good. Someone always comes and does what I ask them to do!
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Review from Mat D (Son of Client) published on 20 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Premier Homecare provided help with meals and medication, and provided social contact for my Dad, and enabled him to stay in his own home for another year, from aged 91 to 92, which he greatly appreciated. He was always treated with kindness, and the team worked to a really high standard of professionalism.
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Current Review Score: 9.8 (9.757)

Overview of Review Score

The Review Score of 9.8 (9.757) out of 10 for Trinity Homecare - Bristol is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.757 for Trinity Homecare - Bristol is calculated as follows: ( (53 Excellents x 5) + (17 Goods x 4) ) ÷ 70 Ratings = 4.757
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Trinity Homecare - Bristol is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Oct 2017

Overall Outstanding

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Outstanding
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (5)

Meet the Team (1)

Louise

Louise Kroll

Job Title: Registered Manager Joined: 2019

Louise Kroll is the Registered Manager for Trinity Homecare – Bristol, overseeing both Live-in Care and Visiting Care services. With a strong background in care management and regulatory compliance, Louise is committed to delivering outstanding, person-centred care across the Bristol region. She leads a team dedicated to upholding Trinity’s high standards of quality, safety and compassion, ensuring that every client receives tailored support to live independently and with dignity. Louise plays a key role in developing local partnerships and driving service excellence within the community.

Frequently Asked Questions about Trinity Homecare - Bristol

What Type of Services does Trinity Homecare - Bristol offer?

Trinity Homecare - Bristol offers Home Care.

How many Carers does Trinity Homecare - Bristol employ?

Trinity Homecare - Bristol employs 52 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Trinity Homecare - Bristol to verify any information. View our terms and conditions. Trinity Homecare - Bristol has an Enhanced Service - more info.