Trinity Homecare - Bristol

24 Canford Lane, Bristol BS9 3DH
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9.8 81 Reviews
  • Trinity Homecare - Bristol, Bristol
Trinity Homecare – Bristol: Outstanding Home Care Rooted in Compassion

Formerly known as Premier Homecare, Trinity Homecare – Bristol proudly continues a legacy of excellence in care. As the first home care and live-in care provider in Bristol to be rated overall ‘Outstanding’ by the Care Quality Commission (CQC) in June 2022, the service is committed to delivering exceptional support that helps individuals live independently and with dignity at home.

Why Choose Trinity Homecare?

As part of the multi-award-winning Trinity Homecare Group, the Bristol team combines national standards with a local, personal approach. Whether it’s occasional help or 24-hour live-in care, services are tailored to individual needs and delivered with warmth, professionalism, and trust.

Services Include:
• Personal care including washing, dressing, and medication support
• Companionship and emotional wellbeing
• Support with errands, shopping, and medical appointments
• Meal preparation and household assistance
• Live-in care for round-the-clock peace of mind
• Specialist care for dementia, Alzheimer’s, and Parkinson’s
• Palliative and end-of-life care
• Night sitting and sleep-in support
• Respite care and 24/7 on-call service

Careers at Trinity Homecare – Bristol

The team offers meaningful roles for dedicated carers with:
• Flexible working and competitive rates
• Enhanced weekend and evening pay
• Tax-free mileage, holiday pay, and pensions
• Health cash plans and referral bonuses
• Full induction and ongoing training

All carers are fully trained, insured, and DBS-checked.

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Experience outstanding care with Trinity Homecare – Bristol. Trusted by families, recognised by the CQC, delivered with heart.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £37.75 – £43.75
  • Weekly Live-in Care Fees: £1190 – £2646

These prices are only a guideline, please contact Trinity Homecare - Bristol to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Louise Kroll (Registered Manager)

Trinity Homecare - Bristol Reviews (81)

9.8

Trinity Homecare - Bristol has a Review Score of 9.8 (9.757) out of 10, based on 12 reviews in the last 2 years.
Over all time Trinity Homecare - Bristol has 81 reviews.

Overall Experience
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Date Published
  • 81
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Reviewer Connection to Trinity Homecare - Bristol
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Total of 81, showing 21-40
Review from Halina G (Client) published on 8 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I contacted Premier HomeCare when I realised that I needed support looking after my husband who suffers from a debilitating neurological disease. Sometimes it’s difficult to admit that you need help but from my initial consultation and ongoing, I have felt supported by empathetic staff. The carers are
excellent, my husband is a very private man and I was concerned that he would be embarrassed with someone other than me looking after his personal care, however, the carers are so professional that he is comfortable for them to attend to his needs. They respect his wishes if he doesn’t want to ‘chat' but are there if he does. I can’t thank them enough for allowing me to have a bit of “me time” also to have someone to sleep in 2 nights a week allows me to get uninterrupted sleep and my husband has connected with the carer who looks after him, she’s so much more patient than I am! I am so happy that I took this step and decided to contact Premier Home.
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Review from Katie Q (Daughter of Client) published on 21 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father is now very dependent on home care and as I live in Berkshire I need a support mechanism that is reliable, professional and above all, caring. Premier Homecare tick all the boxes. Dad is always delighted to see his carers and the ladies are so kind, patient and attentive to his needs. Nothing
is too much trouble - I simply don’t know what we’d do without them. The back-office support is also exceptional. Being so far away from Dad, I know I can call at any time regarding Dad’s ever-changing needs, and I know my requests will be positively implemented. I can’t recommend highly enough.
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Review from Ann R (Client) published on 2 July 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Always a pleasant experience when the carer arrives. They are friendly, polite and willing to do any task required. I always have my list of tasks written down ready for action!
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Review from Peter N (Son of Client) published on 2 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Premier Homecare provided 4 visits each day to assist my Mother when she needed assistance with daily tasks due to memory loss issues following a minor stroke. Premier Homecare were professional in everything that they did and the support that they provided to my Mother was fantastic. I cannot recommend
them too highly!
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Review from Yvonne S (Client) published on 25 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Premier Homecare are doing our shopping once weekly.
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Review from Emma D (Daughter of Client) published on 10 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I contacted Premier Care to arrange a temporary package for my mum whilst I went on holiday. The staff were very professional and efficient and gave me the confidence to go away knowing that mum was in good hands. Her carers were very friendly, kind and helpful. Thank you very much.
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Review from Elise C (Daughter of Client) published on 8 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We started using Premier Home Care in Jan 2021 after contacting them towards the end of December. Right from the beginning, they were professional and quick to respond to our needs. The carers were always on time and willing to take on household duties that Mum could no longer manage. Communication
was excellent and when I visited at the end of each day I knew exactly what meals she had eaten and what she’d been doing throughout the visits. We couldn’t have been happier with the service they provided and the only reason we no longer use them is that Mum is now living in residential care. This was the second agency we tried and they completely outshined the first one, I phoned and spoke to many agencies and they were the only ones who could accommodate the hours and level of care we needed. Fantastic job Premier, keep up the good work!
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Review from C M (Wife of Client) published on 14 May 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Without exception, all the carers have been very professional, pleasant, smart and cheerful- and on time. The aim was to help my husband gain independence which they achieved. I would have preferred that there was flexibility for evening visits. Half an hour was plenty of time to attend to his needs.
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Review from Lou (Daughter of Client) published on 13 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Premier Homecare has been supporting our 90-year-old parents for more than a year and we have been so pleased with the professional care, kindness and support that all the carers have provided. We used another agency before and Premier are so much better - worth every penny. The carers are always on
time, are dressed smartly, are always courteous, friendly, kind, flexible and hard-working. They will support with anything from putting out the recycling, to making lunch, to personal care and laundry. The carers have a lot of continuous professional development and this is evident from the way they work. The staff in the office are also very helpful responding promptly and with understanding to all our queries. They are flexible and happy to make changes to the care plan as our parents' needs change over time. Thank you to the whole team.
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Review from Lucinda S (Daughter of Client) published on 10 May 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Generally very happy with the service provided to my mother by Premier Homecare - the carers are very dedicated and responsive to Mum, and the communication from the office is very good, with any concerns relayed to me quickly.
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Review from M J (Client) published on 5 May 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find the carers do a good job and are very helpful and occasionally help give me their advice when I have asked them for it.
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Review from Margaret L (Client) published on 23 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It has been a pleasure to welcome the carer to my home weekly. We have built up a good relationship since I have had the same carer each week.
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Review from Mike G (Client) published on 21 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The ladies are marvellous! They all do everything I need and I love talking to them which I think makes my brain work a bit (expect I talk too much)! It's nice when I see someone who has been before because they know where things are. They're all so friendly; keeps me going!
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Review from Janet S (Wife of Client) published on 13 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot speak highly enough of the care my husband received from all of the Premier carers. From our initial meeting to discuss what we needed, to every single one of the care staff - I cannot fault them. I have used other care providers in the past, but Premier stand head and shoulders above the rest
with their professionalism and calibre of carers. I would not hesitate to recommend them and indeed have already done so!
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Review from Antoinette M (Client) published on 12 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staffs are always polite, professional, caring, understanding and arrive on time.They are the best service provider that works very well for my needs. My sister visited me from overseas and commented on how well I’ve been doing since changing over to Premier Homecare. Also my five adult children are
now doing amazingly well for themselves, knowing that my needs are taken care of. Thank you so much.
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Review from J F (Client) published on 6 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been service user for nearly four years and are very satisfied with the general support we have received. We especially appreciate the continuous help during Covid-19.
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Review from Sally E (Sister-in-law of Client) published on 2 April 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
During the time that Premier Homecare were involved with my Brother-in-law, they provided a professional and caring service. They kept me informed and updated of any concerns or changes. The carers were always dressed well in their uniform and their contact with my Brother-in-law was always kind and
polite.
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Review from T G (Daughter of Client) published on 1 April 2021 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I am pleased with the general care my mother receives. However, I would like to know how often checks are made on staff during their visits, also how much training is given to new staff and for how long. As some people's knowledge seems very poor. Most of the carers who visit my mother are very good.
Reply from Judith Swindells, Registered Manager/Director at Trinity Homecare - Bristol

Thank you for taking the time to feedback about the care we provide to your Mother. I am glad you are pleased, however, we do not feel we have provided the best service or done our job properly if someone is not completely happy. On-site checks by trained Supervisors are a regular and frequent part of our quality and carer support process. The pandemic however has meant we have had to curtail these visits to comply with government infection control requirements. As well as peer feedback, we are currently having to rely on people feeding back to us any worries. We will immediately act on this with the aim of ensuring the service is as you are expecting it to be. Our Homecare Team will indeed be contacting you directly regarding your concern and will without, hesitation ensure this is addressed as appropriate.

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Review from J D (Client) published on 1 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Many carers have time to chat, especially as one is alone. The carious lockdown means one needs someone to do the odd trip to the local shops. They leave one feeling clean and tidy - an enormous boost when feeling low.
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Review from S P (Client) published on 30 March 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My care started in July 2018 with three visits per week, down to two visits in December 2019 and now one visit from April 2020. The visit is for shopping. During this time, I have found the carers and admin staff very helpful and caring.
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Current Review Score: 9.8 (9.757)

Overview of Review Score

The Review Score of 9.8 (9.757) out of 10 for Trinity Homecare - Bristol is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.757 for Trinity Homecare - Bristol is calculated as follows: ( (53 Excellents x 5) + (17 Goods x 4) ) ÷ 70 Ratings = 4.757
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Trinity Homecare - Bristol is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Oct 2017

Overall Outstanding

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Outstanding
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (5)

Meet the Team (2)

Louise

Louise Kroll

Job Title: Registered Manager Joined: 2019

Louise Kroll is the Registered Manager for Trinity Homecare – Bristol, overseeing both Live-in Care and Visiting Care services. With a strong background in care management and regulatory compliance, Louise is committed to delivering outstanding, person-centred care across the Bristol region. She leads a team dedicated to upholding Trinity’s high standards of quality, safety and compassion, ensuring that every client receives tailored support to live independently and with dignity. Louise plays a key role in developing local partnerships and driving service excellence within the community.

No image found

Louise Kroll

Job Title: Registered Manager Joined: 2019

Louise Kroll is the Registered Manager for Trinity Homecare – Bristol, overseeing both Live-in Care and Visiting Care services. With a strong background in care management and regulatory compliance, Louise is committed to delivering outstanding, person-centred care across the Bristol region. She leads a team dedicated to upholding Trinity’s high standards of quality, safety and compassion, ensuring that every client receives tailored support to live independently and with dignity. Louise plays a key role in developing local partnerships and driving service excellence within the community.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Trinity Homecare - Bristol to verify any information. View our terms and conditions. Trinity Homecare - Bristol has an Enhanced Service - more info.