Trinity Homecare - Bristol

24 Canford Lane, Bristol BS9 3DH
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9.7 80 Reviews
  • Trinity Homecare - Bristol, Bristol
Trinity Homecare – Bristol: Outstanding Home Care Rooted in Compassion

Formerly known as Premier Homecare, Trinity Homecare – Bristol proudly continues a legacy of excellence in care. As the first home care and live-in care provider in Bristol to be rated overall ‘Outstanding’ by the Care Quality Commission (CQC) in June 2022, the service is committed to delivering exceptional support that helps individuals live independently and with dignity at home.

Why Choose Trinity Homecare?

As part of the multi-award-winning Trinity Homecare Group, the Bristol team combines national standards with a local, personal approach. Whether it’s occasional help or 24-hour live-in care, services are tailored to individual needs and delivered with warmth, professionalism, and trust.

Services Include:
• Personal care including washing, dressing, and medication support
• Companionship and emotional wellbeing
• Support with errands, shopping, and medical appointments
• Meal preparation and household assistance
• Live-in care for round-the-clock peace of mind
• Specialist care for dementia, Alzheimer’s, and Parkinson’s
• Palliative and end-of-life care
• Night sitting and sleep-in support
• Respite care and 24/7 on-call service

Careers at Trinity Homecare – Bristol

The team offers meaningful roles for dedicated carers with:
• Flexible working and competitive rates
• Enhanced weekend and evening pay
• Tax-free mileage, holiday pay, and pensions
• Health cash plans and referral bonuses
• Full induction and ongoing training

All carers are fully trained, insured, and DBS-checked.

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Experience outstanding care with Trinity Homecare – Bristol. Trusted by families, recognised by the CQC, delivered with heart.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £37.75 – £43.75
  • Weekly Live-in Care Fees: £1190 – £2646

These prices are only a guideline, please contact Trinity Homecare - Bristol to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Louise Kroll (Registered Manager)

Trinity Homecare - Bristol Reviews (80)

Total of 80, showing 41-60
9.7

Trinity Homecare - Bristol has a Review Score of 9.7 (9.734) out of 10, based on 11 reviews in the last 2 years. Over all time Trinity Homecare - Bristol has 80 reviews.

Overall Experience

  • 59
  • 19
  • 2
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Date Published

80
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8
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Review from Terry W (Brother of Client) published on 29 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Premier Homecare provided carers for my brother for over four years. For most of that time, he had twenty four hour live-in care. All of the carers provided a high level of care to my brother as his condition slowly deteriorated. They not only cared for him, they also cared about him as evidenced by
the fact that five of them came to his funeral. We also as a family had dealings from time to time with Premier Homecare management and found that we always received a prompt and helpful response. If there were minor problems or worries about a carer, they were dealt with speedily and sensitively. Overall, I am aware that Premier Homecare are by no means the cheapest care providers but it would seem to me that the high level of care that my brother received demonstrates that you do get what you pay for.

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Review from Julie A (Daughter of Client) published on 29 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the care that these lovely ladies give to my Mum and Dad. If they notice something that might be a little worrying about my parents, they will call me immediately. Overall, very happy.

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Review from M P (Daughter of Client) published on 29 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Dad has Alzheimer's and lives alone. Premier Homecare carers visit for an hour a day to provide companionship, reassurance and help with practical tasks if needed. They are reliable, friendly and flexible. Dad finds it stressful to have non-family members in the house but carers have been able to
build a relationship with him. Family members see Dad during the day but the evening visits from Premier Homecare give us peace of mind as they check that he is okay and has everything that he needs. On occasions when we have had to contact the agency, such as changing hours due to appointments and discussing changes to the care plan, they have always been friendly and helpful.

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Review from Andrew W (Husband of Client) published on 22 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We received support for one hour per morning for six weeks following my wife's total hip replacement. The carer helped to bathe my wife followed by whatever household chore that was most needed that day and then leaving us with freshly made coffee. Without exception, every carer was polite, cheerful,
helpful and well qualified for the duties needed. Only on one occasion did the carer not arrive on time; due to difficulties locating the house with roadworks creating problems of access. We would certainly recommend Premier Homecare if home support is needed, and it is highly likely we will use the service again as we now enter our 'old age.'

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Review from Jonathan C (Son-in-law of Client) published on 22 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having worked with a number of agencies in Bristol we found Premier to be the best by a considerable margin. We have a detailed care plan which is followed meticulously. When small issues arise Premier responds professionally and rapidly. All of the carers who visit us are excellent: friendly, approachable
and highly professional. As the service user, my father-in-law, lives with us in our house, it could feel obtrusive having carers calling on us regularly. However, the Premier team are respectful of the situation and operate as discretely as possible. We would not hesitate to recommend Premier to others and indeed have already done so on a number of occasions.

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Review from K W (Daughter of Client) published on 22 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Premier Care has been responsive to ongoing changes and coping with our unusual circumstances. The carers who visit are pleasant. Management responds to concerns quickly. This has been very helpful in reducing the input required by me.

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Review from Janice (Daughter of Client) published on 18 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very pleased with how Premier staff have provided care for our mother. Contact with Headquarters staff has always been prompt, courteous, caring and responsive. We were impressed by the tact and thoroughness of the initial meeting with Mum, resulting in a personalised and detailed care
plan. Whenever we have contacted the team about developments in Mum's health or care, we have had a speedy and satisfactory response. The carers are kind, skilful and have won Mum's confidence. She was very reluctant to start having carers in her home but they have made her comfortable with this necessity. They spend time talking to Mum, listening to her stories and even painting her nails while still attending to her needs. We are very happy that she now has someone friendly and compassionate to help her twice a day. She is 90, has mild dementia, limited sight and mobility and would not be able to manage without her carers.

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Review from Karen (Daughter-in-law of Client) published on 17 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Premier Homecare have been looking after my Mother-In-law for the last 5 years. Her needs have gradually increased during this time, generally due to frailty and age. Premier have been able to help and support us at all the stages. Sometimes this can be very challenging, particularly when
the care we feel Mum needs is different to what Mum will accept. The team are very patient and calm, even when challenged with the restraints of time and co-operation. We are kept up to date as things change. Premier Home Care have been very helpful in liaising with other community support services on Mum's behalf to help support us much as Mum. Undoubtedly they have been a very big part in Mum staying in her own home.

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Review from Paul J (Nephew of Client) published on 17 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Premier Homecare have provided excellent service and care to my uncle especially over the last 12 challenging months of Covid. They respond quickly and effectively to any issues that arise and keep me updated via email or telephone. The carers are friendly, professional and dependable.

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Review from Lesley S (Daughter of Client) published on 17 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having needed care for my mother on two occasions fairly rapidly I can only give great praise to the team from the office staff, home assessment coordinator and the team of caregivers. Everyone has been understanding of the difficulties and have shown compassion and respect for us all. A difficult
situation could have been so much worse without their care and support.

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Review from M W (Husband of Client) published on 10 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't fault the service provided. My wife has fairly advanced Alzheimer's and is wary of strangers and can be belligerent and un-cooperative. We have carers in to (hopefully) wash my wife and change her clothes. Sometimes they succeed, sometimes not, they are patient, kind and do their best. I wouldn't
be without them, even if it's only for a chat while they hoover or iron or help in any way they can when my wife won't let them attend to her.

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Review from Susan J (Daughter of Client) published on 7 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are friendly, hard-working and conscientious. I feel confident that my mother is in good hands and that I will be informed of any concerns arising from the visits. The company is highly professional in the way it deals with clients and ensures good communication about all aspects of the service.

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Review from Terry V (Wife of Client) published on 30 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good.

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Review from J D (Daughter of Client) published on 22 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father and I are very pleased with the attune and support to do with everything they are asked to do. The car journeys he made on Mondays before the lockdown to the library and the Downs was most enjoyed by him. The confidence generated was most helpful.

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Review from Alison Y (Daughter of Client) published on 3 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always a very friendly and positive experience reassuring the fact that my mum's needs are paramount.

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Review from Clifford S (Client) assisted by family/friend published on 3 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very efficient and helpful. Very happy with all the carers.

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Review from M D (Client) published on 31 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My review was pleasant and very comprehensive covering many aspects of care in general and my own in particular. I made a few suggestions which were discussed and accepted. It was a very happy and productive hour. Management are always ready to listen and speedily act where necessary.

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Review from I P (Wife of Client) published on 31 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Without exception I have been pleased with care received. All of the carers have been efficient, professional and friendly.

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Review from Patrick H (Brother of Client) published on 18 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank all the staff and management at Premier for 15 weeks of wonderful care for my brother. He looked forward to all the visits, which were two carers four times each day and called them his nurses, which wasn't far from the truth because of their vast experience and training. They
were able to spot potential medical problems and bring to our attention to seek medical help also, documented by them followed by a call to the office. By the end of the 15 weeks, they were almost like family and we all enjoyed jokes and laughter. My brother is now in a care home with 24-hour medical care but, still misses his 'nurses' from Premier Care. Thank you once again for your care, support and understanding.

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Review from Mike L (Son of Client) published on 29 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Your service throughout the past three years for my parents and subsequently my mum and sister has been superb. Everyone is super friendly and professional. My parents and sister have always been treated with the utmost respect patience and kindness. When my dad was in his last days you were very flexible
when visiting, helping him when he needed it.
My sister and mum are sad not to have your services now they have moved, however, should they need further care you will be our first people to call.

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Current Review Score: 9.7 (9.734)

Overview of Review Score

The Review Score of 9.7 (9.734) out of 10 for Trinity Homecare - Bristol is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.734 for Trinity Homecare - Bristol is calculated as follows: ( (47 Excellents x 5) + (17 Goods x 4) ) ÷ 64 Ratings = 4.734

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Trinity Homecare - Bristol is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Oct 2017

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Outstanding

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (5)

Meet the Team (2)

Louise

Louise Kroll

Job Title: Registered Manager

Joined: 2019

Louise Kroll is the Registered Manager for Trinity Homecare – Bristol, overseeing both Live-in Care and Visiting Care services. With a strong background in care management and regulatory compliance, Louise is committed to delivering outstanding, person-centred care across the Bristol region. She leads a team dedicated to upholding Trinity’s high standards of quality, safety and compassion, ensuring that every client receives tailored support to live independently and with dignity. Louise plays a key role in developing local partnerships and driving service excellence within the community.

No image found

Louise Kroll

Job Title: Registered Manager

Joined: 2019

Louise Kroll is the Registered Manager for Trinity Homecare – Bristol, overseeing both Live-in Care and Visiting Care services. With a strong background in care management and regulatory compliance, Louise is committed to delivering outstanding, person-centred care across the Bristol region. She leads a team dedicated to upholding Trinity’s high standards of quality, safety and compassion, ensuring that every client receives tailored support to live independently and with dignity. Louise plays a key role in developing local partnerships and driving service excellence within the community.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Trinity Homecare - Bristol to verify any information. View our terms and conditions. Trinity Homecare - Bristol has an Enhanced Service - more info.