Trinity Homecare - Bristol

24 Canford Lane, Bristol BS9 3DH
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9.8 85 Reviews
  • Trinity Homecare - Bristol, Bristol
Trinity Homecare – Bristol: Outstanding Home Care Rooted in Compassion

Formerly known as Premier Homecare, Trinity Homecare – Bristol proudly continues a legacy of excellence in care. As the first home care and live-in care provider in Bristol to be rated overall ‘Outstanding’ by the Care Quality Commission (CQC) in June 2022, the service is committed to delivering exceptional support that helps individuals live independently and with dignity at home.

Why Choose Trinity Homecare?

As part of the multi-award-winning Trinity Homecare Group, the Bristol team combines national standards with a local, personal approach. Whether it’s occasional help or 24-hour live-in care, services are tailored to individual needs and delivered with warmth, professionalism, and trust.

Services Include:
• Personal care including washing, dressing, and medication support
• Companionship and emotional wellbeing
• Support with errands, shopping, and medical appointments
• Meal preparation and household assistance
• Live-in care for round-the-clock peace of mind
• Specialist care for dementia, Alzheimer’s, and Parkinson’s
• Palliative and end-of-life care
• Night sitting and sleep-in support
• Respite care and 24/7 on-call service

Careers at Trinity Homecare – Bristol

The team offers meaningful roles for dedicated carers with:
• Flexible working and competitive rates
• Enhanced weekend and evening pay
• Tax-free mileage, holiday pay, and pensions
• Health cash plans and referral bonuses
• Full induction and ongoing training

All carers are fully trained, insured, and DBS-checked.

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Experience outstanding care with Trinity Homecare – Bristol. Trusted by families, recognised by the CQC, delivered with heart.
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Care Provided by Trinity Homecare - Bristol

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £37.75 – £43.75
  • Weekly Live-in Care Fees: £1190 – £2646

These prices are only a guideline, please contact Trinity Homecare - Bristol to find out the exact price for your requirements.

Contact Trinity Homecare - Bristol to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Trinity Homecare - Bristol to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Louise Kroll (Registered Manager)

Trinity Homecare - Bristol Reviews (85)

9.8

Trinity Homecare - Bristol has a Review Score of 9.8 (9.782) out of 10, based on 16 reviews in the last 2 years.
Over all time Trinity Homecare - Bristol has 85 reviews.

Overall Experience
  • 65
  • 18
  • 2
  • 0
  • 0
Date Published
  • 85
  • 8
  • 11
  • 16
  • 69
Reviewer Connection to Trinity Homecare - Bristol
  • 28
  • 28
  • 9
  • 5
  • 3
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 85, showing 81-85
Review from Graham L (Cousin of Client) published on 4 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My cousin lives 16 miles away and I am the nearest relative so as she has become older, outside help has become essential. The Premier Homecare team spends two hours each week in her house, keeping it clean and tidy to a high degree. The job is not easy as my cousin is a shopaholic and fully mobile.
Premier Care works well with my wife and I and contacting the management is always easy and additional requests if any are always followed through. I am completely satisfied with Premier Homecare.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from H W W (Daughter of Client) published on 29 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a family, we knew very little about homecare in Bristol.
However, after studying several websites and care guides, and reading the CQC report for Premier, we knew that this was the organization that would give us the care and attention we wanted for our mother.
From day one, the team of care
experts understood our requests and concerns, and carefully guided us through the planning procedure.
We are delighted with the way in which the plan has evolved and how our mother has accepted and embraced the programme and carers. Mum, like many people of her age and generation, was reluctant to accept that she needed assistance, but she is now so happy, and wonders why she didn't do this earlier.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from C T (Daughter of Client) published on 5 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Premier Homecare have been an important factor in enabling my elderly parents to stay in their own home.
The company are extremely reliable and communicate well with me and my parents. The staff have been very pleasant and in addition to providing an excellent service, they have gained our trust. As
the needs of my parents increase, it is reassuring to know that I have someone who will listen and work with us. I feel fortunate to have found a company that has an outstanding culture and is so well run.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from J V (Daughter of Client) published on 1 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Following a bad fall at home, the family were able to support Mum full time for a while until she was back on her feet. However, with us all living miles away and having other committments we looked for alternative help.
We made contact with Premier Homecare and very soon we had a package of care
sorted so that Mum could go back to her own house, have assistance and we have the peace of mind, knowing she has the help and social contact and we would be notified if there were any concerns.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from H H (Client) published on 17 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I used Premier Home Care for eight days following an operation. Without exception, the carers were kind, polite, professional and punctual. They are well trained and willing to undertake any task required of them.


I would use them again if needed and have no hesitation in recommending them to others.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.8 (9.782)

Overview of Review Score

The Review Score of 9.8 (9.782) out of 10 for Trinity Homecare - Bristol is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.882 for Trinity Homecare - Bristol is calculated as follows: ( (82 Excellents x 5) + (11 Goods x 4) ) ÷ 93 Ratings = 4.882
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Trinity Homecare - Bristol is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4.9
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Oct 2017

Overall Outstanding

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Outstanding
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (5)

Meet the Team (1)

Louise

Louise Kroll

Job Title: Registered Manager Joined: 2019

Louise Kroll is the Registered Manager for Trinity Homecare – Bristol, overseeing both Live-in Care and Visiting Care services. With a strong background in care management and regulatory compliance, Louise is committed to delivering outstanding, person-centred care across the Bristol region. She leads a team dedicated to upholding Trinity’s high standards of quality, safety and compassion, ensuring that every client receives tailored support to live independently and with dignity. Louise plays a key role in developing local partnerships and driving service excellence within the community.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Trinity Homecare - Bristol to verify any information. View our terms and conditions. Trinity Homecare - Bristol has an Enhanced Service - more info.