Trinity Homecare Group in Surrey | 1 Home Care Provider

Review of
Trinity Homecare - Worcester Park
from Andrew E (Son of Client) published on 26 January 2026 Submitted via Website • Report

Overall Experience

My father urgently needed in home care and a friend of the family recommended Trinity. As we were new to this service our family were a little anxious. However, right from the very first meeting we had Trinity were super attentive, professional and rapid in providing peace of mind and care resources

to support my fathers needs.
The care team were all wonderful caring and friendly people building a very good and trusting rapport with my father, treating him with great dignity too. As his care needs changed, Trinity's Management Team and Carers were agile in stepping up to support my fathers needs. I cannot speak highly enough about Trinity, our family are so grateful for their wonderful work.

Reply from George Neel, Group Commercial Director at Trinity Homecare - Worcester ParkThank you so much, Andrew, for taking the time to share such a thoughtful review.
We know how stressful it can be when care is needed urgently, and we are really pleased that our team was able to support your family quickly and help provide reassurance during what is often a very anxious time. It means a great deal to hear that your father was treated with dignity and that a trusting relationship was built with him as his needs evolved.

Your kind words about our carers and management team will be shared with them. They will be incredibly proud to know the difference their care, professionalism and flexibility made to your family.

Thank you again for trusting Trinity Homecare. We are truly grateful to have been able to support you and your father.

Warm regards,

The Trinity Homecare Team

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Review of
Trinity Homecare - Worcester Park
from Mark F (Son of Client) published on 15 January 2026 Submitted via Website • Report

Overall Experience

Caring, Helpful, professional and supportive.

Great communication and a thorough assessment of my mother's needs. Lovely to see her hugging the carer when she arrives. Her dementia makes her very nervous, but now she looks forward to the support

Reply from George Neel, Group Commercial Director at Trinity Homecare - Worcester ParkThank you very much for taking the time to share your experience, Mark.
We are delighted to hear how positively your mother has responded to her care and especially that she now looks forward to her carer's visits. Knowing that she feels reassured and comfortable, particularly given how dementia can cause anxiety, means a great deal to our whole team.
We're also pleased that you found the communication and assessment process thorough and supportive. Treating every client with dignity, kindness and professionalism is at the heart of what we do, and your feedback is a real encouragement to our carers and management team alike.
Thank you again for your trust in Trinity Homecare and for sharing such thoughtful feedback.

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Review of
Trinity Homecare - Worcester Park
from Linda B (Daughter of Client) published on 7 January 2026 Submitted via Website • Report

Overall Experience

Trinity has provided a highly professional and friendly service for my mum. The carers are warm, friendly, attentive to the care plan and a huge help to mum. They respond promptly to any changes and with efficiency. Exceptional.

Reply from George Neel, Group Commercial Director at Trinity Homecare - Worcester ParkThank you for taking the time to share your feedback. We are delighted to hear that your mum has received such a positive experience and that our carers have made a meaningful difference through their warmth, professionalism and attentiveness. Providing responsive, dignified and high quality care is central to what we do, so your comments are greatly appreciated and will be shared with the team.

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Review of
Trinity Homecare - Worcester Park
from L M (Daughter of Client) published on 17 November 2025 Submitted via Website • Report

Overall Experience

My mother has benefitted from live-in 24/7 care from Trinity for the last 18 months, starting after a spell in hospital. The whole process has been a positive experience, with two very professional, caring carers over that time. Her needs have been met, she has been well looked after with compassion.

The area manager is also very professional and offers a high quality service, frequently checking in with mum, visiting her and mantaining good communication with me regarding mum's care. I have no hesitation in recommending Trinity for their service.

Reply from George Neel, Group Commercial Director at Trinity Homecare - Worcester ParkThank you for taking the time to share such a thoughtful review. It means a great deal to hear how well your mother has settled with her live in care and that the team has helped her feel safe, supported and comfortable over the past 18 months. Your comments about the carers and the regular contact from our local manager are truly appreciated. Knowing that you feel confident in the care your mother receives is incredibly important to us. We remain fully committed to supporting her with warmth and professionalism every day.
From the whole Trinity Homecare Team

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Review of
Trinity Homecare - Worcester Park
from H S (Daughter of Client) published on 10 October 2025 Submitted via Website • Report

Overall Experience

My mother had visiting care from Trinity for some years. After a recent spell in hospital she needed a good deal of short-term extra care, which was excellent, and has now moved to live-in care. We were rather anxious, but it is working out exceptionally well, both in terms of the quality of the care

and the companionship. We're grateful to Trinity for sorting it out so quickly and easily.

Reply from Chloe Standen, Group Graphic Designer at Trinity Homecare - Worcester ParkThank you so much for your kind words. We're delighted to hear that your mother's transition from visiting care to live-in care has gone so smoothly and that she's receiving both the practical support and companionship she needs. It is wonderful to know we were able to make the process straightforward and reassuring for you. We'll be sure to share your feedback with everyone involved in her care. Best wishes, Trinity Homecare team

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Review of
Trinity Homecare - Worcester Park
from K R (Mother of Client) published on 27 August 2025 Submitted via Postal Card • Report

Overall Experience

Excellent communication. Ladies are always on time. Very efficient and kind. Any change documented. Very happy!

Reply from George Neel, Group Commercial Director at Trinity Homecare - Worcester ParkDear K R,Thank you for taking the time to leave such a lovely review. We are delighted to hear that our care team are punctual, efficient and kind, and that our communication has been clear with any changes documented. Providing consistent, dignified care is so important to us and it is wonderful to know this matches your experience.If there is anything more we can do, please get in touch with your local Trinity office or ask for the Registered Manager and we will be happy to help.Thank you for trusting Trinity Homecare with your loved one's care.The Trinity Homecare team

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Review of
Trinity Homecare - Worcester Park
from Karen A (Sister of Client) published on 12 August 2025 Submitted via Website • Report

Overall Experience

My brother is disabled and dependent upon full time live-in care. We have been working with Trinity over the past few months and throughout that journey they have gone to extraordinary lengths to ensure that the care he receives is outstanding. The focus has been on providing a comprehensive package

for my brother to enable him to live his life as near normal as possible. The care has been exceptional from the carers and the care manager has always been on hand to help us overcome huge challenges at times. Communication has been excellent and the manager goes the extra mile to support both my brother and myself. The carers are reliable, trustworthy and considerate to my brother at all times and they always go beyond what is expected to support him respecting his dignity and choices. Live-in carers do a remarkable job and my brother now benefits from using a small network of carers from Trinity that support him in everyway. A huge thank you to the care manager and carers.

Reply from George Neel, Group Commercial Director at Trinity Homecare - Worcester ParkThank you so much for taking the time to share your thoughtful and detailed feedback. We are truly delighted to hear that your brother has been receiving such a high standard of care and that our team has been able to make a positive difference for both him and your family.Your kind words about the carers' reliability, compassion, and respect for your brother's dignity mean a great deal to us. We are equally pleased to know that the care manager's support, communication, and dedication have been so valuable in overcoming challenges along the way.We are incredibly proud of our live-in care team and will ensure your gratitude is shared with them. It is our privilege to work with you in creating a care package that helps your brother live as full and independent a life as possible.Thank you once again for your trust in Trinity Homecare.The Trinity Homecare Team

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Review of
Trinity Homecare - Worcester Park
from Joan G (Daughter of Client) published on 24 July 2025 Submitted via Website • Report

Overall Experience

Trinity have been looking after my Mum since she returned home after a stroke in 2021. I have always been very grateful to know that the care she receives is personalised and thoughtful. She enjoys the company of all the staff who visit her and we appreciate the opportunity to regularly review how things

are going so that we can make things work most effectively.
I have been particularly impressed how different carers have suggested ideas of how to make life easier and more comfortable stemming from their experience with other clients. They always work with the utmost respect for Mum (and her family carers) and show deep commitment and loyalty to those they work with.
The admin team are always available and have been very flexible when unforeseen events occur and appointment times have needed to be modified. Being able to use the app to see when appointments are scheduled and what has occurred is a definite plus as well.
Thank you Trinity!

Reply from George Neel, Group Commercial Director at Trinity Homecare - Worcester ParkThank you for sharing such a thoughtful review. It has been our privilege to support your mum since her return home in 2021, and we are so pleased to hear that the care she receives continues to feel personalised and thoughtful.We're glad she enjoys the company of our team and that you value the opportunity to review and adapt her care. It's wonderful to know that our carers' suggestions, drawn from their wider experience, have made a positive difference to her comfort and daily life. We also appreciate your kind words about the respect, commitment and loyalty shown by our care and office teams - this means a great deal to us.It's also good to hear the app is proving useful in keeping you updated and helping you feel connected to your mum's care. Your trust in us is something we never take for granted, and we look forward to continuing to support your mum and family.The Trinity Homecare Team

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Review of
Trinity Homecare - Worcester Park
from Steve J (Son of Client) published on 24 July 2025 Submitted via Website • Report

Overall Experience

My mum is 93 and has lived on her own for several years after dad died. I live 250 miles away and my brother is 100 miles away so we relied on neighbours who have been helpful beyond belief. It came to a point where mum needed more assistance so we approached Trinity Homecare who recommended the live-in

carer option as mum wanted to stay in the house she has lived in for nearly 40 years. The carer has developed a nice relationship with mum and it is good to know that she has regular company. It is also a relief to me that she is happy and well cared for.

Reply from George Neel, Group Commercial Director at Trinity Homecare - Worcester ParkThank you for sharing your experience. We understand how important it is for your mum to remain in the home she has loved for so many years, and we are so pleased that our live-in care option has provided the support she needs while allowing her to stay in familiar surroundings.It's wonderful to hear that your mum has developed a good relationship with her carer and that she enjoys regular company. Knowing she is happy, well cared for, and has companionship is exactly the outcome we strive for, and we are glad this also gives you and your brother peace of mind from a distance.We truly appreciate the trust you and your family have placed in us and look forward to continuing to support your mum.The Trinity Homecare Team

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Review of
Trinity Homecare - Worcester Park
from K L (Daughter of Client) published on 23 July 2025 Submitted via Website • Report

Overall Experience

We have been incredibly fortunate to have Trinity Homecare look after Dad. The carers are excellent and look after him with great care. At times of illness, the carers have gone above and beyond sitting with Dad for hours and nursing him. The Manager is always available if we need any assistance and

visits often to check Dad is happy. Trinity Homecare have without doubt enriched Dad's life.

Reply from George Neel, Group Commercial Director at Trinity Homecare - Worcester ParkThank you for your heartfelt feedback. We are so pleased to hear that our carers have provided your dad with excellent care and compassion, especially during times of illness. It means a great deal to know that their dedication and willingness to go above and beyond have brought comfort and support to him and your family.We're also glad that our manager's availability and regular visits have helped ensure your dad's happiness and wellbeing. Knowing that our care has enriched his life is the highest compliment we could receive, and we are truly grateful for your trust.The Trinity Homecare Team

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Review of
Trinity Homecare - Worcester Park
from Hugh M (Son of Client) published on 22 July 2025 Submitted via Website • Report

Overall Experience

The care staff are punctual, consistent and reliable. They are very willing to support my parents with appropriate activities and equally happy to support them emotionally by befriending them.
The office staff are professional, listen well and responsive to issues when (and if they arise).
It is

very good to know that we and my parents have consistent care by those regularly visiting the house and the office staff..

Reply from George Neel, Group Commercial Director at Trinity Homecare - Worcester ParkDear HughThank you for your kind words and for taking the time to share your experience. We are so pleased to hear that both our care staff and office team have met your expectations for punctuality, consistency, and reliability.It's wonderful to know that our carers are able to provide not only practical support, but also emotional companionship that helps your parents feel valued and connected. We are equally glad that our office staff have been professional, attentive, and responsive whenever needed.Your trust means a great deal to us, and we are committed to maintaining the consistency of care that gives you and your parents peace of mind.The Trinity Homecare Team

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Review of
Trinity Homecare - Worcester Park
from J E (Daughter of Client) published on 13 February 2025 Submitted via Website • Report

Overall Experience

My Mum has been a client for over two years. In that time she has been looked after extremely well with morning and evening carers. We greatly appreciated that she had the same carer 13 mornings out of 14 and just two different carers in the evening. The support from the office was immense and they

were always available should we have a query. We have nothing but praise for Trinity.

Reply from Kerry Clifton, Senior Marketing Manager at Trinity Homecare - Worcester ParkThank you so much for your kind words and for taking the time to share your experience. We're thrilled to hear that your mum has received the care and support she deserves over the past two years. Consistency is so important, and we're glad we could provide that with the same carers for the mornings and a trusted team in the evenings. It's wonderful to know that our office team was always available to assist as needed. Your feedback means a lot to us, and we are grateful for the opportunity to support your mum. Thank you for choosing Trinity Homecare!

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Review of
Trinity Homecare - Worcester Park
from James W (Son of Client) published on 17 December 2024 Submitted via Website • Report

Overall Experience

Trinity Homecare looked after my Mum in her home after she was diagnosed with Dementia. Mum was apprehensive at first at the thought of carers coming into her home but soon saw them as friends rather than carers and really enjoyed their visits. Mum is now in a care home but regularly asks how the carers

are and I would recommend Trinity Homecare to anyone who is looking for care for their older relatives.

Reply from George Neel, Group Commercial Director at Trinity Homecare - Worcester ParkDear James, Thank you so much for taking the time to leave such a heartfelt review of Trinity Homecare. We're truly honoured to have had the opportunity to care for your mum and to hear that she came to view our carers as friends is incredibly touching. It's wonderful to know that her experience with our team brought her comfort and joy, and we're delighted to have made a positive difference during such an important time in her life. We are so pleased that she continues to think fondly of our carers - it means a lot to us to know that our care is remembered with warmth. If we can ever be of further assistance or support, please don't hesitate to reach out. Thank you once again for your kind words and recommendation - it means the world to us and our team. Warm regards ,The Trinity Homecare Team

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Review of
Trinity Homecare - Worcester Park
from J C (Husband of Client) published on 13 December 2024 Submitted via Website • Report

Overall Experience

During the month in question we expanded and changed the pattern of attendance in an endeavour to meet the more challenging needs presented. We increased the number of daytime hours and introduced cover which served the hours from 22-00 hours to 07-00 hours. Trinity Care responded to these needs immediately

and, wherever possible, endeavoured to provide continuity of personnel. At all times the care provided was tailored to need, caring, thoughtful and compassionate. As well as the carers who attended, those who managed and administered the care were also caring, thoughtful and immediate in response. This was particularly true when matters took a more serious turn and immediate additional support was needed.

Reply from George Neel, Group Commercial Director at Trinity Homecare - Worcester ParkHere's a more concise version: Thank you for your kind and thoughtful review. We're so pleased to hear that our team was able to adapt quickly and provide tailored support to meet your loved one's needs during a challenging time. Your recognition of our carers' compassion and the office team's responsiveness means a great deal to us. Providing continuity and personalised care is central to what we do, and we're glad it made a positive difference for you and your family. If we can support you again in the future, please don't hesitate to reach out. Warm regards, The Trinity Homecare Team

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Review of
Trinity Homecare - Worcester Park
from Margaret B (Wife of Client) published on 5 July 2024 Submitted via Website • Report

Overall Experience

My husband has been a client of Trinity Homecare since December 2022. Overall, we have experienced a good level of service since that time. Most of the carers who provide care for my husband are kind, courteous and professional, as are senior staff.
However, both my husband and I feel that the service

we get could have been excellent if we had regular carers. We understand and accept there are times when this is not possible. However, of late we are getting told a certain carer is assigned for my husband's care, only to find it being changed at the very last minute, we find this disruptive and unacceptable.

Reply from Trinity Homecare, The Trinity Homecare Team at Trinity Homecare - Worcester ParkThank you for taking the time to share your feedback regarding your experience with Trinity Homecare. We greatly appreciate your kind words about our carers and senior staff, and we are pleased to hear that you and your husband have found them to be kind, courteous, and professional. Your feedback is invaluable to us, and we will certainly take it into account as we strive to improve our services. Our goal is to provide the highest level of care and support, and we acknowledge that regularity in carers plays a crucial role in achieving this. Thank you for bringing this to our attention. If you have any further concerns or would like to discuss this matter in more detail, please do not hesitate to contact your Care Manager directly. Best wishes.

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Review of
Trinity Homecare - Worcester Park
from Richard G (Son of Client) published on 26 July 2023 Submitted via Website • Report

Overall Experience

My dad has been looked after by Trinity Homecare for 3 visits a day since March 2023. In the first week of July, my dad’s health worsened significantly and he needed more care than normal, which came in the form of doubling up the carers at each visit and each visit taking much longer than before. During

this time, I was in almost daily contact with staff (sometimes more than once a day), my main contact, to discuss my dad’s needs and occasionally with another carer, again for the same reason. The carers that have looked after my dad since March have always been very conscientious in the care that they have given him. However, during the very difficult time, their care was absolutely fantastic and just couldn’t be faulted and I thank each and every one of them for their efforts. I would highly recommend Trinity Homecare to anyone that needs their help, in the most strongest of terms and have even said the same to one of their directors who I just, totally unexpectedly, happened to bump into.

Reply from The Trinity Homecare Team, The Trinity Homecare Team at Trinity Homecare - Worcester ParkThank you very much for taking the time to write a review. We are so pleased to hear that you are happy with the support and care we have provided, it really means a lot to the team.
Best wishes
The Trinity Homecare Team

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Review of
Trinity Homecare - Worcester Park
from Naomi S (Daughter of Client) published on 21 July 2023 Submitted via Website • Report

Overall Experience

Trinity Homecare came to the rescue of our family who after a recent bereavement and further illness, were in an extraordinarily difficult position around the care of my dad. Trinity Homecare helped to get live in care support within 48 hours and then as our needs have changed have flexed and adapted.

There is a complete feeling of trust between the family and Trinity and Dad receives excellent care from the group of lovely skilled people who work with him. Would thoroughly recommend.

Reply from The Trinity Homecare Team at Trinity Homecare - Worcester ParkDear Naomi,
Thank you so much for taking the time to write a review. We are delighted to of been able to support you and your family and so pleased to hear that your dad is enjoying our care. We will pass on your comments to the team.
Best wishes,
The Trinity Homecare Team

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Review of
Trinity Homecare - Worcester Park
from N F (Client) published on 13 July 2023 Submitted via Website • Report

Overall Experience

I am paraplegic in in my 80s and Trinity Home Care have looked after me perfectly for several years. My health requires careful management, and this has not been a problem. I look forward to the support I receive for my future years.

Reply from Trinity Homecare Team, Trinity Homecare Team at Trinity Homecare - Worcester ParkThank you for taking the time to write a review and lovely comments. We are pleased to hear that you are happy with the care you receive.
Best wishes,
The Trinity Homecare Team

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Review of
Trinity Homecare - Worcester Park
from Anne H (Daughter of Client) published on 31 May 2023 Submitted via Website • Report

Overall Experience

Trinity Homecare have been caring for my mum for many months and I am very impressed with their care and attention. They are extremely professional in all matters relating to her care and medication. The carers are all very friendly and chatty to Mum which is a comfort to her. I am always notified if

Mum is unwell or they have any concerns about her. I initially chose Trinity Homecare because I had previous positive recommendations from another elderly lady that they had cared for and I am pleased to say that I am very happy that I did.

Reply from The Trinity Homecare Team at Trinity Homecare - Worcester ParkDear Anne,
Thank you for taking the time to write a review, it is very much appreciated. We are very pleased that you have been impressed with the care and attention your Mum has received whilst in our care and with our service overall.
Best wishes.

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Review of
Trinity Homecare - Worcester Park
from Maria C (Daughter of Client) published on 30 May 2023 Submitted via Website • Report

Overall Experience

Trinity Homecare have been caring for my mum for the last few months and did an excellent job. All the staff members, carers and office staff, were professional and cared. They alerted surgery and myself when necessary if they felt Mum was in danger in anyway. I could relax when the carer was there,

knowing that they helped Mum in any way they could and updating me every day electronically, which was easy to understand and use. The fact that somebody is on the end of the phone every day is also reassuring.

Reply from The Trinity Homecare Team at Trinity Homecare - Worcester ParkMany thanks for taking the time to write a review and for your positive comments. We are so pleased that you and your mum are happy with our care and that you have peace of mind that your mum is safe and secure whilst living in the comfort of her own home.
Best wishes.

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Home Care Provider Owned by Trinity Homecare Group in Surrey

Trinity Homecare Group Locations in Surrey (1)

Trinity Homecare Group Reviews in Surrey (52)

Trinity Homecare - Worcester Park

Trinity Homecare - Worcester Park

Trinity Homecare - Worcester Park

Trinity Homecare - Worcester Park

Trinity Homecare - Worcester Park

Trinity Homecare - Worcester Park

Trinity Homecare - Worcester Park

Trinity Homecare - Worcester Park

Trinity Homecare - Worcester Park

Trinity Homecare - Worcester Park

Trinity Homecare - Worcester Park

Trinity Homecare - Worcester Park

Trinity Homecare - Worcester Park

Trinity Homecare - Worcester Park

Trinity Homecare - Worcester Park

Trinity Homecare - Worcester Park

Trinity Homecare - Worcester Park

Trinity Homecare - Worcester Park

Trinity Homecare - Worcester Park

Trinity Homecare - Worcester Park

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