Home Care Provider Owned by Trinity Homecare Group in Surrey

and the companionship. We're grateful to Trinity for sorting it out so quickly and easily.

for my brother to enable him to live his life as near normal as possible. The care has been exceptional from the carers and the care manager has always been on hand to help us overcome huge challenges at times. Communication has been excellent and the manager goes the extra mile to support both my brother and myself. The carers are reliable, trustworthy and considerate to my brother at all times and they always go beyond what is expected to support him respecting his dignity and choices. Live-in carers do a remarkable job and my brother now benefits from using a small network of carers from Trinity that support him in everyway. A huge thank you to the care manager and carers.

are going so that we can make things work most effectively.
I have been particularly impressed how different carers have suggested ideas of how to make life easier and more comfortable stemming from their experience with other clients. They always work with the utmost respect for Mum (and her family carers) and show deep commitment and loyalty to those they work with.
The admin team are always available and have been very flexible when unforeseen events occur and appointment times have needed to be modified. Being able to use the app to see when appointments are scheduled and what has occurred is a definite plus as well.
Thank you Trinity!

carer option as mum wanted to stay in the house she has lived in for nearly 40 years. The carer has developed a nice relationship with mum and it is good to know that she has regular company. It is also a relief to me that she is happy and well cared for.

visits often to check Dad is happy. Trinity Homecare have without doubt enriched Dad's life.

very good to know that we and my parents have consistent care by those regularly visiting the house and the office staff..

were always available should we have a query. We have nothing but praise for Trinity.

are and I would recommend Trinity Homecare to anyone who is looking for care for their older relatives.

and, wherever possible, endeavoured to provide continuity of personnel. At all times the care provided was tailored to need, caring, thoughtful and compassionate. As well as the carers who attended, those who managed and administered the care were also caring, thoughtful and immediate in response. This was particularly true when matters took a more serious turn and immediate additional support was needed.

we get could have been excellent if we had regular carers. We understand and accept there are times when this is not possible. However, of late we are getting told a certain carer is assigned for my husband's care, only to find it being changed at the very last minute, we find this disruptive and unacceptable.

this time, I was in almost daily contact with staff (sometimes more than once a day), my main contact, to discuss my dad’s needs and occasionally with another carer, again for the same reason. The carers that have looked after my dad since March have always been very conscientious in the care that they have given him. However, during the very difficult time, their care was absolutely fantastic and just couldn’t be faulted and I thank each and every one of them for their efforts. I would highly recommend Trinity Homecare to anyone that needs their help, in the most strongest of terms and have even said the same to one of their directors who I just, totally unexpectedly, happened to bump into.

There is a complete feeling of trust between the family and Trinity and Dad receives excellent care from the group of lovely skilled people who work with him. Would thoroughly recommend.

Mum is unwell or they have any concerns about her. I initially chose Trinity Homecare because I had previous positive recommendations from another elderly lady that they had cared for and I am pleased to say that I am very happy that I did.

knowing that they helped Mum in any way they could and updating me every day electronically, which was easy to understand and use. The fact that somebody is on the end of the phone every day is also reassuring.

available. I was able to ring our choice of carer in advance for a chat, and she proved to be excellent. She was very kind and competent, and Mum got on very well with her, and I was totally reassured that Mum would be safe and contented while I was away.

easy to negotiate, and again, the staff were helpful and supportive.
Thank you all at Trinity!

change. Shame because when I first joined Trinity they were great but since they changed by takeover about two years ago things from the Worcester Park branch have deteriorated.