Home Care Providers Owned by Trinity Homecare Group in Suffolk

Trinity Homecare Group logo
Award winner
Group Review Score

Only the locations & reviews in Suffolk for Trinity Homecare Group are being shown.

Trinity Homecare Group Locations in Suffolk (1)

Loading...
1 Home Care Providers owned by Trinity Homecare Group in Suffolk
Trinity Homecare - East of England
The Lilly Suite, Nowton Court Village, Nowton Road, Bury St Edmunds IP29 5LU
"My mother has received the best care from Trinity. All of the ladies that help her in the mornings are highly professional and treat her..."Read all 15 reviews
Visiting Care from £39 / hour|Live-in Care from £1,190 / week

Trinity Homecare – East of England: Local Care with a National Reputation Formerly known as Berkeley Home Health, Trinity Homecare – East of England brings trusted, high-quality care to individuals... Read more

Care Provided
  • Live-in Care
  • Dementia
  • Visiting Care

Trinity Homecare Group Reviews in Suffolk (15)

9.7

Trinity Homecare Group has a Group Review Score of 9.7 (9.651) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Trinity Homecare Group must have a Review Score.

Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Trinity Homecare Group
Loading...
Showing 15 reviews matching selected criteria
Review of Trinity Homecare - East of England from C W (Daughter of Client) published on 6 May 2026 Submitted via Website
Overall Experience
My mother has received the best care from Trinity. All of the ladies that help her in the mornings are highly professional and treat her with the upmost respect. Their kindness and willingness to help with anything asked of them is very much appreciated.

The office staff at Trinity are always available and extremely helpful when needed and their continued support is invaluable.

Reply from Chloe Bruce-Rae, Registered Manager at Trinity Homecare - East of England
Dear Carol, Thank you so much for your kind and thoughtful review. We're truly delighted to hear that your mother has been receiving such high-quality care and support from our team.

Our carers take great pride in treating every individual with dignity, respect, and compassion, so it's wonderful...  

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review of Trinity Homecare - East of England from Janet S (Daughter of Client) published on 24 February 2026 Submitted via Website
Overall Experience

My mum has this care company and my dad before he passed had the same care company, I have nothing but praise and love for every single girl that has looked after my parents for the last 2 years, they are truly amazing, kind, caring and very understanding of the needs of my parents. I know if they are worried about mum they will contact me immediately which allows me to do my daily jobs before I go see her. This is by far the best company for care, I know if I have a worry or problem I can contact them and they will help me in any way they can. I would highly recommend them and would like to say a very big thank you to all the girls for your kindness and care you are all stars and my dad loved you all (even telling them every time they left) and I know my mum adores you all too as I do. Thank you x

Reply from Chloe Standen, Marketing Executive at Trinity Homecare - East of England
Dear Janet, thank you for taking the time to leave such a thoughtful review.

We are very grateful for the trust you have placed in us to care for both your mum and your dad over the past two years. It is lovely to hear that you have felt supported and reassured, particularly when it comes to...  

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review of Trinity Homecare - East of England from Donna P (Daughter-in-law of Client) published on 4 December 2025 Submitted via Website
Overall Experience
We needed some regular visits three times a week to help with showering and light housecleaning jobs .
The staff was so friendly, helpful and mother in law was happy with the care service she received.
I have had the most amazing support from Karen on the phone .
The service was fast from the moment I picked up the phone to getting mother in law sorted ...
we have had to pause the service due to her having a fall and ending up in hospital care at the moment.

Thank you all been amazing

Reply from George Neel, Group Commercial Director at Trinity Homecare - East of England

Thank you so much for taking the time to share this lovely feedback. We're delighted to hear that your mother in law felt well supported and that our team made a positive difference during her visits. It's especially lovely to hear how helpful the staff were and how much you appreciated Karen's...  

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review of Trinity Homecare - East of England from P L (Son of Client) published on 18 September 2025 Submitted via Website
Overall Experience

My brother and I lost our mum last week. Trinity were absolutely superb in caring for mum over the fortnight we engaged them before she died, and handling difficult situations sensibly and caringly, like when mum had been unable to get herself off the floor, and her starting to get confused. We were so thankful that mum was looked after in her own home by the team of gifted Trinity carers in the days before she passed away. Thank you.

Reply from George Neel, Group Commercial Director at Trinity Homecare - East of England

Dear P L,Thank you for taking the time to share your kind words with us at such a difficult time for you and your family. We are deeply sorry for your loss, and we extend our heartfelt condolences to you and your brother.It means a great deal to hear that our carers were able to provide comfort and...  

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review of Trinity Homecare - East of England from C G (Daughter of Client) published on 24 June 2025 Submitted via Website
Overall Experience
I am very happy with the quality of care my father receives from the team. The carers are kind, considerate and put my father at his ease. He appreciates their assistance, their concern for his dignity and welfare and enjoys their company.

The carers and the office staff are always so very helpful. It has made life easier knowing he is well looked after by such a great team.

Reply from George Neel, Group Commercial Director at Trinity Homecare - East of England

Thank you so much for your heartfelt review. We are truly grateful that you've taken the time to share your experience. It means a great deal to hear that our team's care, kindness and professionalism have made such a positive difference for your father - and for you. Providing support that brings...  

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review of Trinity Homecare - East of England from Angela C (Daughter of Client) published on 10 June 2025 Submitted via Website
Overall Experience

The care given by my mother's carers at Nowton Court is excellent and has been since she started receiving this care some time ago. The managers and the carers are all very kind, able and understanding of my mother's needs and she is clearly fond of all of them. Everything possible is done to ensure that my mother is comfortable and happy, thus giving her the best possible quality of life. When visiting my mother it is clear that my mother enjoys her life there and enjoys the laughter and light-hearted conversations between her and her carers. Communication between the carers and those close to my mother is very good, which is important to me and others close to her. In short, all those who are close to her know that she is in good hands and I would like to thank all those involved in her care.

Reply from Karen Spry, Registered Manager at Trinity Homecare - East of England

Thank you so much for your kind and thoughtful words. We are truly grateful for your feedback and are delighted to hear that your mother feels comfortable, happy, and well cared for with the Trinity Team. It means a great deal to us that she enjoys the company of our team and that the atmosphere we...  

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review of Trinity Homecare - East of England from J P (Client / Service User) published on 30 May 2025 Submitted via Website
Overall Experience

I am happy with all the team, all of the girls are lovely. I am grateful for everything they do. The service has been excellent, I have my regular carers who come to see me. I would Highly recommend Trinity to anyone.

Reply from Karen Spry, Registered Manager at Trinity Homecare - East of England

Thank you so much for your kind words and wonderful feedback! We're truly grateful for your appreciation and are so pleased to hear that you're happy with the care and support provided by our team. It's especially lovely to know that having regular carers makes a positive difference for you. Your...  

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review of Trinity Homecare - East of England from Gill H (Daughter of Client) published on 30 May 2025 Submitted via Website
Overall Experience
The service provided is excellent.
The team are caring, thoughtful and supportive. Led by an amazing manager who is always willing to help. Everyone is "in tune" with my mum's needs at all times. They are able to care for her with patience and understanding, even when she is awkward!
Phone calls about her are not limited to office hours and they are always willing to help any other outside services-including doctors, paramedics and the staff at Nowton Court where she lives.
What an outstanding team.

Thank you.

Reply from Karen Spry, Registered Manager at Trinity Homecare - East of England

Thank you so much for your kind and heartfelt words. We're truly grateful for your feedback and are delighted to hear that you've had such a positive experience with our team. It means a great deal to know that our care, compassion, and commitment to your mum's well-being have made a...  

Staff
Care / Support
Management
Treated with Dignity
Value for Money
No Rating
Review of Trinity Homecare - East of England from Nick Z (Power of Attorney of Client) published on 16 May 2025 Submitted via Website
Overall Experience
Fantastic people doing a difficult job superbly... I will never forget their caring efforts for my cousin .

For the last 6 years they have been like a second family to him. They have gone above and beyond for him every time

Reply from Karen Spry, Registered Manager at Trinity Homecare - East of England

Thank you so much for taking the time to write a review. We are so pleased you are happy with your care and the service you receive for your cousin over the last 6 years. I will pass on your comments to the rest of the team. We wish you all the best for the future. Best Wishes

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review of Trinity Homecare - East of England from Elizabeth O (Daughter of Client) published on 18 November 2024 Submitted via Website
Overall Experience

We are very grateful to all at Berkeley Home Health for the support they give to our father in enabling him to continue living in his own home. We have a regular pool of exceptional and experienced carers who are kind, compassionate and responsible, ensuring that our father is treated with warmth, dignity and respect as if he was a member of their own family - we cannot thank them enough for the professional way in which they undertake their duties. Berkeley Home Health and their carers have been able to adapt to our father's changing circumstances as required and routinely go above and beyond. It makes our lives a lot easier knowing that he is in such good hands. We would have no hesitation in recommending Berkeley Home Health to anyone else in need of a home care service.

Reply from Karen Spry, Registered Manager at Trinity Homecare - East of England

Thank you for your heartfelt review. It means so much to us that the care we provide has made a positive impact on your father's life and yours. We're proud of our carers for their kindness, compassion and professionalism, treating your father with the dignity and warmth he deserves. Adapting to...  

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review of Trinity Homecare - East of England from Sophie T (Daughter of Client) published on 13 March 2024 Submitted via Website
Overall Experience

From the initial meeting with Berkeley managers, we knew that they were to provide our parents with the best care. Their professionalism, warmth, and attention did not go unnoticed and they continued to constantly go above and beyond to provide excellent care for the changing needs of our parents. Having not used care companies previously, but with our parent's health deteriorating our priority was that the needs of our parents were met and we could be reassured they were looked after and cared for. Not only have Berkeley staff ensured this, but they also provided some companionship to our mum and tailored care during an extremely difficult time. Their dedicated support and care have given peace of mind to our family and we are hugely grateful for their continued involvement. Highly recommended to other families looking for a home care service.

Reply from Karen Spry, Registered Manager at Trinity Homecare - East of England

Thank you so much for taking the time to write a review. We are so pleased you are happy with your care and the service you receive for your parents at such a difficult time. I will pass on your comments to the rest of the team. Best Wishes, The East of England Branch Team (Name: The East of England Branch Team Email: info@berkeleyhomehealth.com Position: The East of England Branch Team)

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review of Trinity Homecare - East of England from Jackie S (Sister of Client) published on 16 January 2024 Submitted via Website
Overall Experience
We have been using Berkeley Home Health for over 4 years firstly for my older brother who has autism and learning disabilities and last year for my elderly step-father. I contacted the local manager back in December 2023 after my elderly mother had a fall and we needed help caring for her. The manager and the admin team have been amazing and so very supportive. All the carers who come to each of the family members whether they are the regular carers for my brother and step-father or new faces we are meeting to help my mum – every single person has been kind, caring and compassionate and always goes out of their way to help and make life easier for all. I can’t thank the manager and the whole team enough for their help and support when we so desperately needed it.

I would highly recommend this agency for the care, compassion and support they give the client but also for recognising and understanding the stress and worry and giving support to the rest of the family.

Reply from Berkeley Home Health East of England, The East of England Team at Trinity Homecare - East of England

Thank you so much for taking the time to write a review. We are so pleased you are happy with your care and the service you receive for your family. We will pass on your comments to the rest of the team.

Best Wishes,

The Berkeley Home Health Team

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review of Trinity Homecare - East of England from S R (Daughter of Client) published on 13 December 2023 Submitted via Postal Card
Overall Experience

The office team understand our needs and requests. We have a regular pool of excellent experienced carers who often go beyond their remit as they are compassionate, and it's not just a job. Particularly when we go away, we are confident Mum will be well looked after.

Reply from The East of England Branch Team, The East of England Branch Team at Trinity Homecare - East of England

Thank you for taking the time to write a review. We are very pleased to hear that you are happy with the care your mum is receiving and that you feel she is in good hands when you are on holiday. Best Wishes, The East of England Branch Team.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review of Trinity Homecare - East of England from Bryony A (Daughter of Client) published on 4 October 2021 Submitted via Website
Overall Experience

This care agency helped us over a difficult time transferring from another care agency after my mother had been hospitalised and put in a care home by social services. Since we got my mother home I have been very happy with the care this agency has been providing. Whenever I require their support, they always try their best to accommodate my mother's needs. The carers have always treated my mother very well and are patient with her dementia. They are kind and supportive of her needs whether to do with washing, eating, getting dressed or hospital/surgery appointments. The staff at the office and the carers are friendly and helpful and do their best to keep us informed of medical, supply issues etc. I would definitely recommend this agency.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review of Trinity Homecare - East of England from L C (Client / Service User) published on 23 May 2018 Submitted via Postal Card
Overall Experience
The care I receive from all the staff who help me with my daily shower etc cannot be faulted. They are all efficient, polite and friendly, treating me with kindness and respect.

On the occasions it may be necessary to contact the office, I always receive the same friendly service. Thank you all very much!

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Awards / Recognitions (3)

  • Recipient: Trinity Homecare GroupDate: Tuesday 02 Dec 2025
  • Recipient: Trinity Homecare GroupDate: Tuesday 21 Oct 2025
  • Recipient: Trinity Homecare GroupDate: Friday 30 May 2025

News (1)

News
  • Posted: Monday 19 May 2025Trinity Homecare’s Live-in home care service has been rated ‘outstanding’ by the Care Quality Commission, securing its place in the top 4% of home care providers in England. CQC praised...

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Trinity Homecare Group to verify any information. View our terms and conditions. Trinity Homecare Group has an Enhanced Service - more info.