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Home Care Provider Owned by Trinity Homecare Group in Suffolk

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9.7 Group Review Score (the average from all locations with a review score)
  • Home Care Provider Owned by Trinity Homecare Group in Suffolk

Only the locations & reviews in Suffolk for Trinity Homecare Group are showing below.

View the details of all 6 locations (with 236 reviews) owned by Trinity Homecare Group

Trinity Homecare Group Locations in Suffolk (1)

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1 Home Care Provider owned by Trinity Homecare Group in Suffolk
Trinity Homecare - East of England

The Lilly Suite, Nowton Court Village, Nowton Road, Bury St Edmunds IP29 5LU 

10 13 reviews
"I am very happy with the quality of care my father receives from the team. The carers are kind, considerate and put my father at his ease.…"   Read all 13 reviews

Trinity Homecare – East of England: Local Care with a National Reputation Formerly known as Berkeley Home Health, Trinity Homecare – East of England brings trusted, high-quality care to individuals and families across Suffolk and the surrounding areas.… Read more about Trinity Homecare - East of England

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
  • Visiting Care from £35 / hour
  • Live-in Care from £1,190 / week

Trinity Homecare Group Reviews in Suffolk (13)

9.7

Trinity Homecare Group has a Group Review Score of 9.7 (9.743) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Trinity Homecare Group must have a Review Score.

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Reviewer Connection to Trinity Homecare Group
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Review of

Trinity Homecare - East of England

from P L (Son of Client) published on 18 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother and I lost our mum last week. Trinity were absolutely superb in caring for mum over the fortnight we engaged them before she died, and handling difficult situations sensibly and caringly, like when mum had been unable to get herself off the floor, and her starting to get confused. We were
so thankful that mum was looked after in her own home by the team of gifted Trinity carers in the days before she passed away. Thank you.
Reply from George Neel, Group Commercial Director at Trinity Homecare - East of England

Dear P L,Thank you for taking the time to share your kind words with us at such a difficult time for you and your family. We are deeply sorry for your loss, and we extend our heartfelt condolences to you and your brother.It means a great deal to hear that our carers were able to provide comfort and support to your mum in her final days, and that she was able to remain in the familiarity of her own home. We will make sure your thanks are passed on to the team who looked after her, as they will be touched to know the difference their care made.Please know that we are thinking of you and your family, and we are grateful that you entrusted us with caring for your mum.With deepest sympathy,The Trinity Homecare Team

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Review of

Trinity Homecare - East of England

from C G (Daughter of Client) published on 24 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very happy with the quality of care my father receives from the team. The carers are kind, considerate and put my father at his ease. He appreciates their assistance, their concern for his dignity and welfare and enjoys their company.
The carers and the office staff are always so very helpful.
It has made life easier knowing he is well looked after by such a great team.
Reply from George Neel, Group Commercial Director at Trinity Homecare - East of England

Thank you so much for your heartfelt review. We are truly grateful that you've taken the time to share your experience. It means a great deal to hear that our team's care, kindness and professionalism have made such a positive difference for your father - and for you. Providing support that brings dignity, comfort and peace of mind is at the heart of what we do, and it's wonderful to know that our carers and office staff have lived up to that promise. We'll be sure to pass on your kind words to everyone involved in your father's care. Your feedback is deeply appreciated. Warm regards, The team at Trinity Homecare

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Review of

Trinity Homecare - East of England

from Angela C (Daughter of Client) published on 10 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care given by my mother's carers at Nowton Court is excellent and has been since she started receiving this care some time ago. The managers and the carers are all very kind, able and understanding of my mother's needs and she is clearly fond of all of them. Everything possible is done to ensure
that my mother is comfortable and happy, thus giving her the best possible quality of life. When visiting my mother it is clear that my mother enjoys her life there and enjoys the laughter and light-hearted conversations between her and her carers. Communication between the carers and those close to my mother is very good, which is important to me and others close to her. In short, all those who are close to her know that she is in good hands and I would like to thank all those involved in her care.
Reply from Karen Spry, Registered Manager at Trinity Homecare - East of England

Thank you so much for your kind and thoughtful words. We are truly grateful for your feedback and are delighted to hear that your mother feels comfortable, happy, and well cared for with the Trinity Team. It means a great deal to us that she enjoys the company of our team and that the atmosphere we strive to create-filled with kindness, laughter, and understanding-is making a positive difference in her life. We also greatly appreciate your recognition of the communication between our team and your family. Keeping loved ones informed and involved is something we value deeply, and we're so pleased to know it brings you reassurance. On behalf of everyone at Trinity, thank you for your trust and appreciation. It is a privilege to care for your mother.

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Review of

Trinity Homecare - East of England

from J P (Client) published on 30 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am happy with all the team, all of the girls are lovely. I am grateful for everything they do. The service has been excellent, I have my regular carers who come to see me. I would Highly recommend Trinity to anyone.
Reply from Karen Spry, Registered Manager at Trinity Homecare - East of England

Thank you so much for your kind words and wonderful feedback! We're truly grateful for your appreciation and are so pleased to hear that you're happy with the care and support provided by our team. It's especially lovely to know that having regular carers makes a positive difference for you. Your recommendation means a great deal to us, and we'll be sure to share your message with the team. Thank you again for your trust in Trinity!

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Review of

Trinity Homecare - East of England

from Gill H (Daughter of Client) published on 30 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The service provided is excellent.
The team are caring, thoughtful and supportive. Led by an amazing manager who is always willing to help. Everyone is "in tune" with my mum's needs at all times. They are able to care for her with patience and understanding, even when she is awkward!
Phone calls about
her are not limited to office hours and they are always willing to help any other outside services-including doctors, paramedics and the staff at Nowton Court where she lives.
What an outstanding team.
Thank you.
Reply from Karen Spry, Registered Manager at Trinity Homecare - East of England

Thank you so much for your kind and heartfelt words. We're truly grateful for your feedback and are delighted to hear that you've had such a positive experience with our team. It means a great deal to know that our care, compassion, and commitment to your mum's well-being have made a difference.We're especially proud to hear that you feel supported not just by our team, but also through our collaboration with other professionals involved in her care. We strive to ensure every individual is treated with the patience, dignity, and respect they deserve-especially during more challenging moments.Your recognition is incredibly encouraging for the whole team, and we'll be sure to share your lovely comments with everyone. Thank you again for your trust and support.

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Review of

Trinity Homecare - East of England

from Nick Z (Power of Attorney of Client) published on 16 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fantastic people doing a difficult job superbly... I will never forget their caring efforts for my cousin .
For the last 6 years they have been like a second family to him. They have gone above and beyond for him every time
Reply from Karen Spry, Registered Manager at Trinity Homecare - East of England

Thank you so much for taking the time to write a review. We are so pleased you are happy with your care and the service you receive for your cousin over the last 6 years. I will pass on your comments to the rest of the team. We wish you all the best for the future. Best Wishes

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Review of

Trinity Homecare - East of England

from Elizabeth O (Daughter of Client) published on 18 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are very grateful to all at Berkeley Home Health for the support they give to our father in enabling him to continue living in his own home. We have a regular pool of exceptional and experienced carers who are kind, compassionate and responsible, ensuring that our father is treated with warmth, dignity
and respect as if he was a member of their own family - we cannot thank them enough for the professional way in which they undertake their duties. Berkeley Home Health and their carers have been able to adapt to our father's changing circumstances as required and routinely go above and beyond. It makes our lives a lot easier knowing that he is in such good hands. We would have no hesitation in recommending Berkeley Home Health to anyone else in need of a home care service.
Reply from Karen Spry, Registered Manager at Trinity Homecare - East of England

Thank you for your heartfelt review. It means so much to us that the care we provide has made a positive impact on your father's life and yours. We're proud of our carers for their kindness, compassion and professionalism, treating your father with the dignity and warmth he deserves. Adapting to our client's changing needs is at the core of what we do and we're glad it's brought you peace of mind. We truly appreciate your trust and recommendation. If there's ever more we can do to support you, please let us know. Thank you again!

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Review of

Trinity Homecare - East of England

from Sophie T (Daughter of Client) published on 13 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the initial meeting with Berkeley managers, we knew that they were to provide our parents with the best care. Their professionalism, warmth, and attention did not go unnoticed and they continued to constantly go above and beyond to provide excellent care for the changing needs of our parents.
Having not used care companies previously, but with our parent's health deteriorating our priority was that the needs of our parents were met and we could be reassured they were looked after and cared for. Not only have Berkeley staff ensured this, but they also provided some companionship to our mum and tailored care during an extremely difficult time. Their dedicated support and care have given peace of mind to our family and we are hugely grateful for their continued involvement. Highly recommended to other families looking for a home care service.
Reply from Karen Spry, Registered Manager at Trinity Homecare - East of England

Thank you so much for taking the time to write a review. We are so pleased you are happy with your care and the service you receive for your parents at such a difficult time. I will pass on your comments to the rest of the team. Best Wishes, The East of England Branch Team (Name: The East of England Branch Team Email: info@berkeleyhomehealth.com Position: The East of England Branch Team)

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Review of

Trinity Homecare - East of England

from Janet S (Daughter of Client) published on 26 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad had another care company but it wasn’t very good so we went to Berkeley. All I can say is after they had been my dad smiled for the first time in a long time, he had been fully bedbathed, shaved, everything and he said it felt so nice, bless him. I can’t fault the carers who have visited, nothing
was too much trouble. They are so caring and kind in everything they do. They are tidy, well presented and don’t leave any mess. Thank you so much Berkeley Care for taking such good care of my dad.
Reply from The East of England Branch Team, The East of England Branch Team at Trinity Homecare - East of England

Dear Janet, Thank you so much for taking the time to write a review. We are so pleased you are happy with your care and the service you receive for your father. We will pass on your comments to the rest of the team. Best Wishes, The East of England Branch Team

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Review of

Trinity Homecare - East of England

from Jackie S (Sister of Client) published on 16 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been using Berkeley Home Health for over 4 years firstly for my older brother who has autism and learning disabilities and last year for my elderly step-father. I contacted the local manager back in December 2023 after my elderly mother had a fall and we needed help caring for her. The manager
and the admin team have been amazing and so very supportive. All the carers who come to each of the family members whether they are the regular carers for my brother and step-father or new faces we are meeting to help my mum – every single person has been kind, caring and compassionate and always goes out of their way to help and make life easier for all. I can’t thank the manager and the whole team enough for their help and support when we so desperately needed it.
I would highly recommend this agency for the care, compassion and support they give the client but also for recognising and understanding the stress and worry and giving support to the rest of the family.
Reply from Berkeley Home Health East of England, The East of England Team at Trinity Homecare - East of England

Thank you so much for taking the time to write a review. We are so pleased you are happy with your care and the service you receive for your family. We will pass on your comments to the rest of the team.


Best Wishes,

The Berkeley Home Health Team

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Review of

Trinity Homecare - East of England

from S R (Daughter of Client) published on 13 December 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The office team understand our needs and requests. We have a regular pool of excellent experienced carers who often go beyond their remit as they are compassionate, and it's not just a job. Particularly when we go away, we are confident Mum will be well looked after.
Reply from The East of England Branch Team, The East of England Branch Team at Trinity Homecare - East of England

Thank you for taking the time to write a review. We are very pleased to hear that you are happy with the care your mum is receiving and that you feel she is in good hands when you are on holiday. Best Wishes, The East of England Branch Team.

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Review of

Trinity Homecare - East of England

from Bryony A (Daughter of Client) published on 4 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
This care agency helped us over a difficult time transferring from another care agency after my mother had been hospitalised and put in a care home by social services. Since we got my mother home I have been very happy with the care this agency has been providing. Whenever I require their support, they
always try their best to accommodate my mother's needs. The carers have always treated my mother very well and are patient with her dementia. They are kind and supportive of her needs whether to do with washing, eating, getting dressed or hospital/surgery appointments. The staff at the office and the carers are friendly and helpful and do their best to keep us informed of medical, supply issues etc. I would definitely recommend this agency.
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Review of

Trinity Homecare - East of England

from L C (Client) published on 23 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care I receive from all the staff who help me with my daily shower etc cannot be faulted. They are all efficient, polite and friendly, treating me with kindness and respect.
On the occasions it may be necessary to contact the office, I always receive the same friendly service. Thank you all very
much!
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Awards / Recognitions (1)

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