Home Care Provider Owned by Trinity Homecare Group in Kent
9.8
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in Kent for Trinity Homecare Group are showing below.
View the details of all 6 locations (with 239 reviews) owned by Trinity Homecare Group
Trinity Homecare Group Locations in Kent (1)
Trinity Homecare - Kent
9.3
13 reviews
139 High Street, Edenbridge TN8 5AX
"The office staff are competant and efficient. The care and service provided is very good. Most importantly, the carers care. They are…" Read all 13 reviews
Trinity Homecare – Kent: Trusted Home Care Rooted in Compassion Formerly known as Genuine Care, Trinity Homecare brings years of experience and heartfelt support to individuals across the region. As part of the award-winning Trinity Homecare Group,… Read more about Trinity Homecare - Kent
- Care Provided
- Visiting Care
- Live-in Care
- Dementia
- Visiting Care from £35 / hour
- Live-in Care from £1,190 / week
Trinity Homecare Group Reviews in Kent (13)
9.8
Trinity Homecare Group has a Group Review Score of 9.8 (9.778) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Trinity Homecare Group must have a Review Score.
Review of
Trinity Homecare - Kent
from Janet S (Wife of Client) published on 6 October 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The office staff are competant and efficient. The care and service provided is very good. Most importantly, the carers care. They are friendly and understanding, but practical. They appreciate my position and have given me some good advice.
Reply from George Neel, Group Commercial Director at Trinity Homecare - Kent
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Review of
Trinity Homecare - Kent
from G B (Son of Client) published on 22 May 2025 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Staff are compassionate, and appear to understand mum, some minor issues that are frustrating for family, such as notes left that items have run out of both food and toiletries but stock clearly in cupboards, sometimes lack of feedback from office staff when you have asked to be kept updated regarding
any issues.
Reply from George Neel, Group Commercial Director at Trinity Homecare - Kent
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Review of
Trinity Homecare - Kent
from Darren W (Son of Client) published on 22 May 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
very happy with the care and service delivered The carer is doing a fantastic job and the manager and the support team have been excellent . we would very much recommend them to anyone thinking of choosing a care company.
Reply from George Neel, Group Commercial Director at Trinity Homecare - Kent
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Review of
Trinity Homecare - Kent
from P B (Client) published on 19 May 2025 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
My appraisal is pretty well unchanged from my previous one.
My carer is top-notch and I have no criticisms of her whatsoever. She is attentive and observant of all my important needs and is only prevented from doing more by your own corporation stipulations (EG: nail cutting).
My carer is top-notch and I have no criticisms of her whatsoever. She is attentive and observant of all my important needs and is only prevented from doing more by your own corporation stipulations (EG: nail cutting).
Reply from George Neel, Group Commercial Director at Trinity Homecare - Kent
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Review of
Trinity Homecare - Kent
from Jennifer B (Sister of Client) published on 19 May 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The girls that cared for my dear brother were beyond marvellous. They could humour him and get him to do things I couldn't. They treated him with respect and such kindness even if he was awkward. They would also cheer him up with their banter. They were an enormous support to me and gave me lots of
advice not only in his care but any benefits I was entitled to. I could not have handled his illness without the truly wonderful ladies. What special people. I'll never forget you.
Reply from Kerry Clifton, Senior Marketing Manager at Trinity Homecare - Kent
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Review of
Trinity Homecare - Kent
from C F (Wife of Client) published on 16 May 2025 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
We find that all your carers are equally good.
A little early in the morning but we're used to it! I can't think I need to add anything else.
I am not sure what I need to add but we pay by direct debit and the last payment was split in to two payments , which is a little confusing,
A little early in the morning but we're used to it! I can't think I need to add anything else.
I am not sure what I need to add but we pay by direct debit and the last payment was split in to two payments , which is a little confusing,
Reply from George Neel, Group Commercial Director at Trinity Homecare - Kent
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Review of
Trinity Homecare - Kent
from T W (Husband of Client) published on 16 May 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I have to date found each of your staff members to be kind, pleasant, thoughtful and efficient - precisely the qualities needed to administer effective personal care to my house-bound wife who has dementia. Your staff treat her with respect and kindness, such that she shows a fondness and affection
towards them.
I am indebted to each and every one of them.
I am indebted to each and every one of them.
Reply from Kerry Clifton, Senior Marketing Manager at Trinity Homecare - Kent
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Review of
Trinity Homecare - Kent
from C P (Daughter of Client) published on 5 November 2024 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Mum's last 2 carers have been lovely (current one and one before) Any issues have been quickly resolved. Care plan swiftly updated with changes. Mum would like to have more time just chatting but it's hard to know if that is possible/reasonable. It would be helpful to have an outline of reasonable expectations.
Mum is well cared for, always clean, well-fed etc. I have always found the carers to be polite and helpful and feel confident that she is well cared for.
Reply from George Neel, Group Commercial Director at Trinity Homecare - Kent
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Review of
Trinity Homecare - Kent
from Alan G (Client) published on 5 September 2023 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Excellent physical aid where necessary and good humored conversation - they laugh at my jokes.
Reply from Julie Flatt, Marketing Manager at Trinity Homecare - Kent
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Review of
Trinity Homecare - Kent
from Robert M (Client) published on 21 July 2023 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Quite satisfied. Excellent staff of carers - each I class as a friend and confidant.
Reply from The Genuine Care Team at Trinity Homecare - Kent
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Review of
Trinity Homecare - Kent
from Patricia C (Wife of Client) published on 21 July 2023 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The care provided for my husband is always cheerful, kind, efficient and professional. We very much like the continuity of personnel and timing. We are very satisfied with the quality of care provided by Genuine Care.
Reply from The Genuine Care Team, The Genuine Care Team at Trinity Homecare - Kent
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Review of
Trinity Homecare - Kent
from C P (Daughter of Client) published on 20 July 2023 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Overall we have been very pleased with the care that Mum has received. From the staff that come out to her home to the staff in the office when we have rang with queries, problems or to pay the invoice. The service has always been very good.
Reply from , The Genuine Care Team at Trinity Homecare - Kent
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Review of
Trinity Homecare - Kent
from S A (Daughter of Client) published on 20 July 2023 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The care my mother has received over the last year or more has been excellent. The Genuine carers have been kind, efficient, gentle and always so happy which makes such a difference. The timing of the three-day visits has been very suitable and at times flexible, but all good. They were extremely hard
and this is very much appreciated by my mother and myself.
Reply from The Genuine Care Team at Trinity Homecare - Kent
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Awards / Recognitions (2)
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