Home Care Provider Owned by Trinity Homecare in Kent

9.5 Group Review Score (the average from all locations with a review score)
  • Home Care Provider Owned by Trinity Homecare in Kent

Only the locations & reviews in Kent for Trinity Homecare are showing below.

View the details of all 8 locations (with 215 reviews) owned by Trinity Homecare

Trinity Homecare Locations in Kent (1)

 

1 Home Care Provider owned by Trinity Homecare in Kent

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Trinity Homecare - Kent

139 High Street, Edenbridge TN8 5AX 

9.4 6 reviews
"Overall we have been very pleased with the care that Mum has received. From the staff that come out to her home to the staff in the office…"   Read all 6 reviews

Trinity Homecare – Kent: Trusted Home Care Rooted in Compassion Formerly known as Genuine Care, Trinity Homecare brings years of experience and heartfelt support to individuals across the region. As part of the award-winning Trinity Homecare Group,… Read more about Trinity Homecare - Kent

  • Care Provided
  • Live in Care
  • Older Person Care
  • Dementia

Trinity Homecare Reviews in Kent (6)

9.5
Trinity Homecare has a Group Review Score of 9.5 (9.491) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Trinity Homecare must have a Review Score.

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Review of

Trinity Homecare - Kent

from C P (Daughter of Client) published on 5 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum's last 2 carers have been lovely (current one and one before) Any issues have been quickly resolved. Care plan swiftly updated with changes. Mum would like to have more time just chatting but it's hard to know if that is possible/reasonable. It would be helpful to have an outline of reasonable expectations.
Mum is well cared for, always clean, well-fed etc. I have always found the carers to be polite and helpful and feel confident that she is well cared for.

Reply from George Neel, Group Commercial Director at Trinity Homecare - Kent

Dear C P,Thank you very much for taking the time to share your kind and thoughtful feedback about your mum's care. We're so pleased to hear that her last two carers have made a positive difference and that any concerns have been promptly addressed. Ensuring consistent, compassionate, and responsive care is something we strive for every day, and it's heartening to know your mum feels well cared for, clean, and comfortable.We also truly appreciate your comments regarding the value of having a clearer outline of reasonable expectations. That's incredibly helpful input and something we will review internally to support more open communication and peace of mind for families like yours.Thank you again for your continued trust in our team and for your kind words about the staff. It means a great deal to all of us.From the Trinity Homecare team


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Review of

Trinity Homecare - Kent

from Alan G (Client) published on 5 September 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent physical aid where necessary and good humored conversation - they laugh at my jokes.

Reply from Julie Flatt, Marketing Manager at Trinity Homecare - Kent

Dear Alan,
Thank you for taking the time to write a review, we are pleased to hear that you are happy with our care and the carers are good company.
Best wishes,
The Genuine Care Team


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Review of

Trinity Homecare - Kent

from Robert M (Client) published on 21 July 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Quite satisfied. Excellent staff of carers - each I class as a friend and confidant.

Reply from The Genuine Care Team at Trinity Homecare - Kent

Dear Robert,
Thank you very much for taking the time to write a review. It is lovely to hear of the bond you have with your carers.
Best wishes,
The Genuine Care Team


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Review of

Trinity Homecare - Kent

from Patricia C (Wife of Client) published on 21 July 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided for my husband is always cheerful, kind, efficient and professional. We very much like the continuity of personnel and timing. We are very satisfied with the quality of care provided by Genuine Care.

Reply from The Genuine Care Team, The Genuine Care Team at Trinity Homecare - Kent

Dear Patricia,
Thank you for taking the time to write a review and for your comments. It is great to hear that you are enjoying the continuity of care, which we feel is important to our clients.
Best wishes,
The Genuine Care Team


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Review of

Trinity Homecare - Kent

from C P (Daughter of Client) published on 20 July 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall we have been very pleased with the care that Mum has received. From the staff that come out to her home to the staff in the office when we have rang with queries, problems or to pay the invoice. The service has always been very good.

Reply from , The Genuine Care Team at Trinity Homecare - Kent

Thank you for taking the time to write a review, we are so pleased that you are happy with your mum's care and overall service.
Best wishes
The Genuine Care Team.


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Review of

Trinity Homecare - Kent

from S A (Daughter of Client) published on 20 July 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother has received over the last year or more has been excellent. The Genuine carers have been kind, efficient, gentle and always so happy which makes such a difference. The timing of the three-day visits has been very suitable and at times flexible, but all good. They were extremely hard
and this is very much appreciated by my mother and myself.

Reply from The Genuine Care Team at Trinity Homecare - Kent

Thank you for taking the time to write a review. We are very pleased to hear that you are happy with the care that your mother receives.
Best wishes. The Genuine Care Team.


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Awards / Recognitions (0)

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