Home Care Providers Owned by Platinum Care Solutions Group in West Sussex

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Only the locations & reviews in West Sussex for Platinum Care Solutions Group are being shown.

Platinum Care Solutions Group Locations in West Sussex (2)

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2 Home Care Providers owned by Platinum Care Solutions Group in West Sussex
Acre Care Homecare
25 Queensway, Bognor Regis PO21 1QN
"Acre Care have consistently been there for my Mum who is quite vulnerable now and suffers with anxiety. Monika is great, she always..."Read all 44 reviews

Acre Care Homecare have almost 20 years' experience of delivering home care services centred around respect, dignity and kindness. This is achieved through a dedicated and experienced team, attentive... Read more

Care Provided
  • Live-in Care
  • Dementia
  • Visiting Care
AcreCare Ltd
4 Station Parade, Tarring Road, Worthing BN11 4SS
"Very efficient, caring, kind team. Everyone very friendly and supportive. Will miss them all. As only used for less than 0 mins each..."Read all 27 reviews

AcreCare Ltd provides home care services to Sussex with one simple aim, which is to enhance the overall quality of life for all its clients. Led by a management team with over 70 years' experience in... Read more

Care Provided
  • Live-in Care
  • Dementia
  • Visiting Care

Platinum Care Solutions Group Reviews in West Sussex (71)

9.8

Platinum Care Solutions Group has a Group Review Score of 9.8 (9.753) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Platinum Care Solutions Group must have a Review Score.

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Showing 71 reviews matching selected criteria
Review of Acre Care Homecare from David S (Son of Client) published on 27 May 2026 Submitted via Website
Overall Experience
My elderly mum has had care provided by Acre Care for several months now, having transferred from a different care provider.
My experience is that Acre Care are a far more professional company than the previous provider.
Overall, the carers have been very kind to mum and always try to be as helpful as possible.
I am very grateful for everything they do to help.
We had a few issues, mainly at the start of the service, but the registered manager, Monika, has been great. She always acknowledges any concerns and either provides an explanation, or addresses the issue. Marzena, the care coordinator has also been really helpful.

I would recommend Acre Care.

Reply from Monika Gzara, TBC at Acre Care Homecare

Thank you for your time David, we are glad that we have managed to solve all the initial issues and the care for your mum is working very well, much appreciate it.

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Review of Acre Care Homecare from D H (Daughter of Client) published on 27 May 2026 Submitted via Website
Overall Experience

Acre Care have consistently been there for my Mum who is quite vulnerable now and suffers with anxiety. Monika is great, she always listens to feedback in a productive way, she is never defensive and makes changes straight away if needed. They are kind and professional and Mum is now in a good routine. Particular praise for Katie who has been so brilliant. My Mum takes a long time to trust people but straight from the start Katie was so kind, fun and treated Mum with such dignity that she took to the carers much quicker. Thanks for all your hard work it is greatly appreciated.

Reply from Monika Gzara, TBC at Acre Care Homecare

Thank you so much for taking your time to complete the review, we are very pleased to be looking after your mum, she always brights up our days. Monika

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Review of Acre Care Homecare from Jane F (Daughter of Client) published on 19 May 2026 Submitted via Website
Overall Experience
Monika and her team at Acre Care have been SO kind to our mum and really make a difference - particularly when she's struggling or feeling low. They make her feel special by involving her with conversation and stories; they also treat her with professional dignity when personal care is needed. There have been a couple of occasions where individual carers (with the support of the management team) have gone above and beyond in order to help mum feel cared for.

Thanks so much!

Reply from Monika Gzara, TBC at Acre Care Homecare

Thank you for your kind words, we do really appreciate it !

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Review of AcreCare Ltd from S N (Client / Service User) published on 18 May 2026 Submitted via Website
Overall Experience

Very efficient, caring, kind team. Everyone very friendly and supportive. Will miss them all. As only used for less than 0 mins each evening, found it expensive, but appreciated the support from all the carers.

Reply from Katie Kefford, Commercial and Regulatory lead at AcreCare Ltd

Thank you for sharing such kind words about our team. We're truly pleased to know you found everyone caring, friendly and supportive, and it means a great deal that our visits made a positive difference.

We're glad the support provided was helpful and reassuring during the time we were with...  

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Review of Acre Care Homecare from Lee F (Son of Client) published on 18 May 2026 Submitted via Website
Overall Experience

My dad has been receiving personal care from this company for a while now, and the difference it has made to his daily life is incredible. The carers are patient, respectful, and genuinely kind - they treat him like a person, not a task.

Communication has been excellent, and they always go the extra mile to make sure he's comfortable and supported. It's such a relief knowing he's in safe hands. Truly grateful for the whole team.

Reply from Monika Gzara, TBC at Acre Care Homecare

Thank you for your reply, much appreciate your lovely feedback.

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Review of Acre Care Homecare from Emma M (Daughter of Client) published on 12 March 2026 Submitted via Website
Overall Experience

All the staff at Acre Care are absolutely amazing. I couldn't ask for better carers for my mum. I trust mums carers implicitly. Mums loves them and they love her. Mum looks forward to seeing her carers every day. We can't thank acre care enough for looking after our mum.

Reply from Monika Gzara, TBC at Acre Care Homecare

Thank you very much for your kind words Emma, we really appreciate it.

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Review of AcreCare Ltd from Danielle B (Great-Niece of Client) published on 10 March 2026 Submitted via Website
Overall Experience
After my aunt being apprehensive about coming out of a care home and going home, she is more than happy with acre care. She thanks my mum and I all the time for advising to have acre care. They are all really efficient and we feel very happy leaving her in their care. Nothings too much trouble and there is always clear communication. Always happy to help us with anything.

Thank you Emma, Keri and carers.

Reply from Emma McCrory, Homecare Manager at AcreCare Ltd

Thank you so much for sharing such a heartfelt review. It means a great deal to hear that your aunt has settled so well and feels happy, supported, and confident with her care.

The team and all the carers will be delighted to know their support has made such a positive difference. Knowing that...  

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Review of Acre Care Homecare from Lisa W (Daughter of Client) published on 2 March 2026 Submitted via Website
Overall Experience

Acre care provide fantastic care for my elderly mother- all of her care suits her needs and requirements- she is treated with dignity, immense care and kindness- acre care carers go above and beyond for my mum whether it be medical or personal needs- I completely trust all the carers and feel that they deserve such recognition for an exceptional service they provide- also they support myself immensely especially as I have MH issues - I know that I am never on my own with acre care x

Reply from Monika Gzara, TBC at Acre Care Homecare

Dear Lisa, thank you very much for your kind words.

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Review of Acre Care Homecare from Karen C (Friend of Client) published on 18 February 2026 Submitted via Website
Overall Experience

We cannot thank Acre Care in Bognor Regis enough for the service they have provided over the last 6 months to a 92 year old dear friend of ours. Everyone involved has been kind, professional and knowledgeable, from the management staff in the office to to the home carers. They have been most accommodating of any changes we required to the level of care and promptly provided what we required. They have given myself and my husband peace of mind and supported us every step of the way, we couldn't have coped without them. I wholeheartedly recommend Acre Care to everyone.

Reply from Monika Gzara, TBC at Acre Care Homecare

Dear Karen, thank you for taking the time and for your kind words.

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Review of AcreCare Ltd from Ian M (Son-in-law of Client) published on 17 February 2026 Submitted via Website
Overall Experience

Emma and the team at Acre Care, Worthing have been fantastic in the home care they facilitate for my mother-in-law. They go the extra mile in trying to provide consistent carers who she gets to know. They can then be proactive in raising potential issues so we can collaborate on ensuring she is supported and empowered and any problems minimised. We are so appreciative of all they do and from past experience know that not all care providers can provide this level of care.

Reply from Emma McCrory, Homecare Manager at AcreCare Ltd

Thank you very much for your positive review. We truly appreciate your kind words and are delighted that you're happy with the service we provide.

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Review of AcreCare Ltd from K P (Daughter of Client) published on 12 February 2026 Submitted via Website
Overall Experience

We are incredibly grateful to AcreCare who have looked after my father ever since he first moved to Sussex with relatively conplex medical and care needs. They helped to keep him and Mum living (out of a home) which is of huge importance to us all.

The carers are:
- Excellent in communication and keeping me updated
- Incredibly caring and genuine
- In particular there are some very experienced and knowledgeable staff with a wealth of prior experience to support their care abilities.
- Kind and patient with my Mum (who has dementia and a short fuse as an 80yr old full time carer)
- Diligent in escalating health issues

- Flexible in managing different requests and support needs including social and respite arrangements.

Thank you!

Reply from Emma McCrory, Homecare Manager at AcreCare Ltd

Thank you, we really appreciate you taking the time to share your feedback - your support and kind words mean so much to us and our team.

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Review of Acre Care Homecare from T N (Daughter of Client) published on 10 February 2026 Submitted via Website
Overall Experience

For the last 15-16 months Monika and her team at Acre care have been looking after my my mother. They have been outstanding and the care they provide for my mother is none short of amazing. They not only support my mother but they also make sure I'm ok aswell. They have become family to us. With out their support I'm not sure how I would of coped. Me and my sister are forever grateful for everything they do, and I personally can't thank them enough. The carers are always on time, dressed professionally, well polite and mannered. And if they are running late, both myself and my sister are kept updated. The communication with the office staff is fantastic, no matter what they are always at the end of the phone to help us if we need it. And for that I'm an truly grateful.

Reply from Katie Kefford, Commercial and Regulatory lead at Acre Care Homecare

Thank you for such a heartfelt and generous review. It's truly wonderful to hear how much the team have meant to you, your sister, and your mother over the past 15-16 months. Knowing that their care has brought comfort, consistency, and genuine companionship - and that they've supported you as much...  

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Review of Acre Care Homecare from Wilf B (Power of Attorney of Client) published on 9 February 2026 Submitted via Website
Overall Experience

The Acre Care team from top to bottom have been extremely efficient ; caring and attentive. Nothing has been too much trouble for them and we have been highly delighted with the service. We highly recommend them to anyone needing this type of service. Long may it continue. 12 out of 10.

Reply from Monika Gzara, TBC at Acre Care Homecare

Thank you for your kind words, Wilf, it means a lot.

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Review of Acre Care Homecare from Lisa A (Daughter of Client) published on 8 February 2026 Submitted via Website
Overall Experience

Acre care have been looking after my mum for nearly two years and the agency and the girls have been outstanding and have been a massive support for me and my sister, nothing is ever too much hassle or bother. My mum looks forward to the girls coming in often with a boogie, always a chat and a smile on their face.

Reply from Katie Kefford, Commercial and Regulatory lead at Acre Care Homecare

Thank you for sharing such a heartfelt review. It's wonderful to hear that your mum has felt so supported and uplifted over the past two years, and that the team has been a real source of reassurance for you and your sister. Knowing she looks forward to the carers' visits - complete with chats,...  

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Review of Acre Care Homecare from Rosalind M (Daughter of Client) published on 6 February 2026 Submitted via Website
Overall Experience

A small company that knows their clients and wider family. Cheerful and friendly. Easy to contact. Able to make changes to the care package as needed. Provides continuity of care and reassurance for family members

Reply from Katie Kefford, Commercial and Regulatory lead at Acre Care Homecare

Thank you for such a thoughtful review. We're really pleased to hear that our team's friendliness, flexibility, and continuity of care have made a positive difference for you and your family. Building strong relationships and being easy to reach are things we truly value, so your feedback means a...  

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Review of AcreCare Ltd from Anthony G (Son of Client) published on 7 January 2026 Submitted via Website
Overall Experience

we are so happy about having the care for my mum every day ( 4 Times a day ) all the carers are so friendly and caring and always happy and we see them as extra family members thanks you. And they go the extra mile. They are very good to my mum. Thank you.

Reply from Emma McCrory, Homecare Manager at AcreCare Ltd

Thank you for your review. We are so pleased to hear that our visits are enjoyable and we are making a difference.

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Review of Acre Care Homecare from M P (Daughter of Client) published on 30 May 2025 Submitted via Postal Card
Overall Experience

My mother is 97yrs old and fiercely independent. After a fall & hip replacement I insisted she had a daily visit from a carer and AcreCare manager gently convinced her of the importance. The girls who came each day were efficient but most of all so caring and friendly, they got mum to actually look forward to the visit. After three months mums mobility improved sufficiently for her to re-assert her independence no doubt due to the help and support of the care team.

Reply from Monika Gzara, TBC at Acre Care Homecare

Thank you for your feedback, we really appreciate it.

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Review of AcreCare Ltd from D L (Daughter of Client) published on 10 April 2025 Submitted via Postal Card
Overall Experience

Acre Care have looked after my Mum for the last 3 years. I cannot praise them highly enough! My Mum is more than pleased with the care that she receives. She enjoys their company and looks forward to their visit each day. They have gone above and beyond to care for her and I would highly recommend them.

Reply from Emma McCrory, Homecare Manager at AcreCare Ltd

Thank you for your kind words. We are so pleased to hear that our visits are enjoyable and we are making a difference.

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Review of Acre Care Homecare from Julian J (Son of Client) published on 9 April 2025 Submitted via Website
Overall Experience

We initially chose Acre Care Provider as they are local and good value for money. We have been impressed by their professionalism in all matters. Although fortunately mum does not need much hands-on care at this stage, we are delighted that her Care Provider arrives every day and carries out reassuring checks as we do not live locally. Our thanks to all your staff.

Reply from Monika Gzara, TBC at Acre Care Homecare

Thank you for your feedback, we really appreciate it. Kind regards

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Review of AcreCare Ltd from Virginia M (Client / Service User) published on 7 April 2025 Submitted via Postal Card
Overall Experience

The staff are most proactive and supportive. They ensure that my needs are anticipated, without being intrusive.

Reply from Emma McCrory, Homecare Manager at AcreCare Ltd

Thank you so much for taking the time to write a review and for your lovely words. We pride ourselves on making a difference in people's lives, so it's lovely to hear that we are supporting you well.

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