Home Care Providers Owned by CareYourWay in Norfolk

Choosing a care agency was a big step for our family. My parents were quite reluctant at first to have someone in their home, but the care givers have been incredibly respectful of their space. A huge part of why it works is that the staff don't just 'take over' tasks; instead, they work alongside my parents, supporting them in a way that allows them to still feel useful and independent. Because of this thoughtful approach, my parents have gone from being hesitant to genuinely happy to have them there. They truly proved their worth during a recent emergency, stepping up their care levels almost instantly, providing the extra support we desperately needed during a stressful time. It's a huge relief to have a team that is compassionate, adaptable and completely reliable when it matters most. Highly recommended.

Sue is a very caring and compassionate person and I would like to thank her and her team for all they did.

I would happily recommend CareYouWay Norwich to anyone looking for compassionate and reliable home care.

Amazing care company who take into account the clients care requirements and needs. Nothing is too much trouble for them. They're professional, efficient, caring and they treat you how you want to be treated.

Everyone very good, pleasant and helpful. Always on time. I am very happy with everyone I have seen. Please excuse writing.

I would like to express my delight at the way the manager and her team have embraced the needs of my elderly father (95), who lives on his own, is still mobile and "with it", but desperately needed some companionship and help in the house to do things he just can't do / forgets to do or doesn't see. The family all live a long way away, but the daily visits from the manager and her team, even in the last 4 weeks since he accepted he needed some help have been noticeable in his conversations and I think he genuinely looks forward to them coming. The house is cleaner and tidier, but they take a lot of care not to disturb too many things or his various routines.

The reporting on a daily basis is great to see and read about and we are all very happy with the service, attention to detail and way in which they have all really tried to understand how he works and fit in around things.

Having a daily visit to take him shopping means he can let go of his car (!) which is a great way to still get out.

My parents, as well my family and I, went to stay with my brother-in-law in Norfolk for a week over Christmas. My father is 93 and has Parkinson's so I was keen to have some care support in the morning and evening (which is what he has at home in Sussex). The manager was extremely professional in responding to my enquiry and ensuring that the engagement was properly set up - always very responsive and open. She and another member of staff provided the support over the holiday period and were great in person - again professional and very approachable. Both my parents were very positive about the care provided to my father and enjoyed talking to them both. This has not been the case with some other carers! Thanks to both of you for making our Christmas such a success and going above and beyond at the expense of your own Christmases.

Having this care enables me to have a few hours to myself and this helps my mental and physical health. It also allows my husband to attend an exercise class and his carer can help him get the most from the class.

I would not hesitate to recommend - the whole family are very happy with the service we have experienced and the high level of care given.