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Home Care Providers Owned by Vibrant Home Care in Kent

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8.6 Group Review Score (the average from all locations with a review score)
  • Home Care Providers Owned by Vibrant Home Care in Kent

Only the locations & reviews in Kent for Vibrant Home Care are showing below.

View the details of all 2 locations (with 11 reviews) owned by Vibrant Home Care

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Vibrant Home Care Locations in Kent (2)

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2 Home Care Providers owned by Vibrant Home Care in Kent
Vibrant Home Care Ashford

Room G07, The Panorama, Park Street, Ashford TN24 8DF 

8.4 6 reviews
  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
Vibrant Home Care Thanet & Canterbury

Kent Innovation Centre, Millennium Way, Westwood, Broadstairs CT10 2QQ 

8.7 5 reviews
  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
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Vibrant Home Care Reviews in Kent (11)

8.6

Vibrant Home Care has a Group Review Score of 8.6 (8.568) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Vibrant Home Care must have a Review Score.

Overall Experience
  • 6
  • 2
  • 1
  • 0
  • 2
Date Published
  • 11
  • 3
  • 4
  • 6
  • 5
Reviewer Connection to Vibrant Home Care
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Review of

Vibrant Home Care Thanet & Canterbury

from Janet W (Client) published on 24 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Care services I receive is reliable and supportive. The staff are great and always go that extra mile to ensure good service.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Vibrant Home Care Thanet & Canterbury

from Ann B (Wife of Client) published on 24 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Excellent care.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Vibrant Home Care Ashford

from T T (Daughter-in-law of Client) published on 23 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
For my father-in-law's 85th birthday, we arranged care support through Vibrant Homecare. He had been staying in a care home for respite care, and we organized transportation to bring him to the surprise party. The staff from Vibrant assisted with his personal care and accompanied him to and from the
care home.


After reaching out to multiple care agencies without success, Vibrant was the only one willing to provide support, even for just a single day. Their help made the celebration possible, and we are truly grateful.

Reply from Vibrant Home Care, Client liaison team at Vibrant Home Care Ashford

Thank you so much for the lovely review! We are really glad we could help make his day a special one.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Vibrant Home Care Thanet & Canterbury

from G G (Husband of Client) published on 20 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers that look after my wife are the best. 3 carers in particular we could be lost without them and you should be very very proud of them. Brilliant people.
Reply from Anthony Faseha, Director at Vibrant Home Care Thanet & Canterbury

Thankyou for your wonderful feedback. it is great to hear such appreciation for our hardworking staff. Thankyou

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Vibrant Home Care Thanet & Canterbury

from P W (Husband of Client) published on 7 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Vibrant personnel looked after my wife from 01/12/2023 until her death on 13/12/2023. There were three visits of two-person teams per day. Without exception, all the individuals were professional in their approach and were caring and sympathetic to the patient. Usually, one of the team was more experienced
than the other. But they all treated my wife with dignity and as an individual and always did their best to minimise any discomfort when carrying out their duties. It was a pleasure to have them visit us.
Reply from Heather Loft, Registered Manager at Vibrant Home Care Thanet & Canterbury

Thank you so much for such a lovely review we will make sure we pass the kind words on to the whole team. It was a pleasure to care for your wife, she was a lovely lady.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Vibrant Home Care Ashford

from N B (Daughter of Client) published on 23 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum passed away yesterday and the Vibrant Home Care team helped look after her for the final week of her life. All the carers who attended were kind and very respectful towards Mum. Our family is happy with the care they provided.
Reply from Heather Loft, Registered Manager at Vibrant Home Care Ashford

Thank you so much for the very kind words, we will pass this on to all the team, it was a pleasure to care for her.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Vibrant Home Care Thanet & Canterbury

from K S (Wife of Client) published on 29 August 2023 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Overall the service provided by Vibrant is good. My husband has a lot of medical problems and is a very complex case. It would be more advantageous for there not to be so many changes to carers. My husband is very anxious due to his breathing condition and it has been advised to myself that the constant
change doesn't help him, the respiratory team have said. So where possible, the same carers that he trusts would be good. I understand sometimes it can't be helped but lately we have had many changes.
Reply from Heather Loft, Registered Manager at Vibrant Home Care Thanet & Canterbury

Thank you for your review, its much appreciated. We always try to keep the team as consistent as possible, and as explained we only need to add other members to cover sickness and holidays. We will pass the comments on to the care team.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Vibrant Home Care Ashford

from Charlotte J (Granddaughter of Client) published on 13 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I just want to say what a lovely company, from the carers to the staff in the office, nothing was too much trouble, the care provided by the team, especially two carers who have a lovely, caring manner and made Nan laugh so much.
The carers were so kind and really took their time with Nan and made
her final days a peaceful and dignified experience.
The care provided to us was very good and we, as a family, would recommend this company over and over again.
Thank you to you all.
Reply from Heather Loft, Admin at Vibrant Home Care Ashford

Thank you for the review. We are glad we could render our service to Nan.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Vibrant Home Care Ashford

from E S (Daughter of Client) published on 7 June 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
Carers appeared as if they did not know what they were doing, or were not trained, caused my mum to call out in pain when moving her. Did not know how to undress someone. Would have left part of a wet pad on her back if not pulled up on it. Nearly pulled out a syringe driver that was in her leg as not
taking care.
Reply from Shiny Thomas, Admin at Vibrant Home Care Ashford

Thank you for your review, I would just like to respond, all our carers follow a robust full 4-day induction, which includes both End of Life care and an in-depth Moving and Handling section, also any new equipment placed into the client's home, that the staff may not be familiar with, we then complete bespoke training with this too.
I would like to remind you also we clearly stated when completing the assessment that we have both male and female carers and of all ethnic backgrounds, which your family agreed would be acceptable before we commenced the care.
We are sorry you have felt the need to use this and other platforms to complain, we would have completed a full complaints investigation procedure if you had come to us with any of the complaints you are raising here.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Vibrant Home Care Ashford

from Matt S (Son of Client) published on 7 June 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
The worst carers I have ever witnessed. The carers did not understand the basics of rolling a patient to change a pad or bed sheets. The carers were inhumane and disgusting! I wouldn’t recommend these to my worst enemy. I have just lost my mother and these were the carers who were put in place. The
hospice had to take over as the level of care was so poor. In 5 days we had to make 3 complaints to the company. Please do not accept these as carers for your loved ones.
Reply from Heather Loft, Registered Manager at Vibrant Home Care Ashford

Thank you for your review, I would just like to respond, all our carers follow a robust full 4-day induction, which includes both End of Life care and an in-depth Moving and Handling section, also any new equipment placed into a client's home, that the staff may not be familiar with, we then complete bespoke training with this too.
I would like to remind you also we clearly stated when completing the assessment that we have both male and female carers and of all ethnic backgrounds, which your family agreed would be acceptable before we commenced the care.
We are sorry you have felt the need to use this and other platforms to complain, we would have completed a full complaints investigation procedure if you had come to us with any of the complaints you are raising here.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review of

Vibrant Home Care Ashford

from S B (Daughter of Client) published on 16 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Vibrant Home Care, are a very amazing company. They have complied to all my dad's needs. They are very compassionate, dedicated, trustworthy, well trained and very professional. I would recommend Vibrant Care, to anyone. I have two carers come, three times a day and thankfully it's the same two every
time. As my dad has vascular dementia, it's very important that he sees the same people as he can get very distressed with too many faces. They have built up a beautiful bond with my dad and I can now thankfully become his daughter again, not his carer. So from the bottom of my heart, thank you, Vibrant Care.
Reply from Shannon Yelverton, Manager at Vibrant Home Care Ashford

Thank you for your lovely comments. I will ensure these comments are passed over to the carers.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money

Awards / Recognitions (0)

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