Home Care Providers Owned by All Care (GB) Ltd in Hampshire

Thank you All Care for providing such wonderful carers and I must mention Stephen who is now a trainer for the company who came often.

My Dad was cared for by the Mid-Hants team for a good year before sadly needing full time nursing care. Dad neve had a bad word to say about any of the carers and a few of them he always looked forward to seeing them.

Always supportive and kind and sensitive to his needs. One of his carers supported Dad after losing his Wife, my Mum. Mum was always very fond of their carer. My Mum was wise as the carer was amazingly supportive throughout Dad's grieving process. Dad misses her and often wonders how she is doing.

Dad's other cares were also caring and supportive and gave him the time to have a chat if he wanted and some space if he wanted that.

No criticism other that sometimes the call times were too close together but I appreciate the nature of the business. Thank you to the team in the Basingstoke Office. From myself and Dad.

Friendly and willing carers generally on time but times can get changed without notice.

Very happy with your professional friendly carers and consistency of carers. They always make sure that I am ok. Not so happy when I am not informed of changes. I do accept that care may be delayed due to emergencies. I cannot have late calls as I am diabetic ie after 9am.

Have only just started having carers for my husband for personal hygiene & care. Am very happy with all of the carers that have come. my husband seems to interact with all of them which is good. There is a lot fo banter and for someone who did not want them he is enjoying their company and help. I cannot praise them enough.

Very good service from all the staff that visit us.

The Tuesday take a break has improved times are better and I feel benefit now as I have to also care for my son on Thursdays.

Very satisfied mostly but would like to be informed when times are changed.

Satisfactory.

The carers, on the whole, are excellent but the administration leaves a lot to be desired!

All Care carers gave been delightful and friendly and have provided me with good service, with only a few minor problems which could be solved with a phone call.

Carers are very helpful, kind and treat my husband as a person, always chatting to him and not at him. Lots of laughter! Very friendly.

The carers have been very helpful to my husband. We are pleased with the timings every day. Really no complaints. Hoping this good service continues.

My experience with the care I receive is very good, all the carers are polite and they will do nearly everything you ask them to do.

Very pleased with the service that All Care provide with the Take a break service. As it is a much-needed time off, to spend some 'me time', knowing that Mum is being cared for well.

I would not recommend this agency due to the lack of empathy and care by the managers.

My mother passed away last month and was a client for over 12 months, so well known to the carers and management. I didn’t hear anything from All Care following Mums passing, which I found rather strange; no card, no call? I sent an email to a couple of the supervisors saying thanks for All Care's support over the last year and that if any of the close carers, would like to attend the funeral, to let me know. I received auto-replies stating “on holiday” and another “out of office” but nothing else. I have some other support issues, which I will not go onto here and will be contacting the Council. I agree the carers do their best but with no allocated travel time, most seem rushed off their feet all time.

All the carers who helped me to look after mum were lovely, caring and considerate people. They treated mum with respect, dignity and talked to her, even when she was soundly asleep. They went above and beyond what was expected and took time to ensure that I was also okay. They were particularly careful with wearing PPE and were always friendly and cheerful, despite the exceptionally long hours they had occasionally worked. I could not fault the care provided.

Absolutely no compassion by management when end of life occurs. Requested on the day of death that the patient folder is dropped off to their office, no condolence card to the family - aside from the actual carers that do remarkable work - this company (management and administration) needs a shakeup.

My review went very well and I now have a couple of things I now don't have to do. The carers are going to feed my wife some light food at about midday. Also, the morning carers will put my wife's nightwear out ready for when she goes to bed.