Home Care Providers Owned by Brown Glass Ltd in Cumbria

Brilliant service , cannot speak highly enough of the carers for my dad who had dementia only had them 8 weeks before my father passed but the quality of care and thoughtfulness was Brilliant would recommend this company to anyone , thank you soo much x

I can say this is one of the worst care agencies I have ever worked with. The agency was aware when taking on my grandfather that he had time sensitive medication and detail instructions were provided for every call.

On the fist day they started the carer was an hour late, missing the medicine. This same trend as continued the 2 weeks we have had them.

A refusal to look at instructions, and have even damaged catheters due to lack of training, they seem completely unable to cook any food which is not microwavable.

We have had an incident of a door to the house being left unlocked during the night and without family intervention many of the care requirements would have been missed.

This has all been mentioned to the management team and I can't say that it was helpful. Very standoffish and rude on the phone, insisting that it is not their fault. And now after calling again they say that they will need to review if they are able to meet the needs of his care despite prior knowledge.

I highly recommend them.

In our experience, the care provided is always personal, compassionate, and delivered with warmth and understanding. We would wholeheartedly recommend Brown Glass to anyone looking for exceptional care and support.

Great carers been fantastic with my disabled husband in all aspects will help in what ever way they can always use ppe clean and tidy very friendly prompt time keeping.mainly men came for husband which was his choice on personal care even make a good cuppa

Could not ask for a better provider, communication is stellar between staff members and our family with the comfort and confidence of knowing that no issue is too big or too small. The kindness, compassion and patience is next level and we, as a family, couldn't be happier. My dad has built strong, reliable relationships with some of the team which we find reassuring - speaking highly of the members himself. The care he receives is consistent and professional, as a family we passionately recommend Brown Glass!

Always very good service. Always take time and care to see to my wife's needs and would always do more if needed. Always come in the same time span every day and carefully administer her medication and take time to see how she is doing

I would not hesitate in recommending them.

I am very happy with the care that I receive, and would highly recommend them.

I am a client of Brown Glass Healthcare after suffering two strokes. Since changing to this company, I'm a much happier and unstressed person, all carers are always smiling, they make my day happy, they go out of their way to spend time with you. i would recommend this company 100%, management and office staff are brilliant and do everything to help you out. i can't put in words how great they are to me, this has changed my life, I feel like I've won the lottery.

Do not use this company. Carers are International and they are not trained properly on how to care for the elderly. Have had medication run out, they don't contact you until too late. Different staff so not consistent care for my mum (I live away from mum). Language barrier, Mum is hard of hearing, and did not understand them. Notes recorded online, reported missing notes nothing happened! Mum's doctor came out and asked if had bowel movements, did not know, had to phone the boss, she did not know. So I could not give the doctor an answer! This is just the tip of the iceberg, avoid, please.

On behalf of my much cherished late husband and myself, I would like to thank all of you who called - four times a day from June to the end of September 2023 - to care for him and the excellent care and friendship you provided in difficult times. It made the day more interesting and cheerful for him and supported me too.