Acer Healthcare Ltd in London | 2 Home Care Providers

Review of
Acer Healthcare Northwood & Ruislip
from Sarah L (Daughter of Client) published on 26 November 2025 Submitted via Website • Report

Overall Experience

Very supportive team. Amy and her group have taken the time to completely understand my Dad and his needs. Communication is great with dad and our family. They fit in so well with all of our needs and are very respectful of everyone involved. Thank you.

Reply from Amy Nevard, Registered Manager at Acer Healthcare Northwood & RuislipThank you so much for your kind words. It means a great deal to our team. We're truly grateful for the opportunity to support your Dad and your family, and we're glad to hear our communication and care have made a positive difference. It is an absolute pleasure to support dad. Thank you for trusting me and the team.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
Acer Healthcare Northwood & Ruislip
from M C (Client) published on 17 March 2025 Submitted via Postal Card • Report

Overall Experience

The overall experience has been between satisfactory and good with the large number of carers, the treatment has ranged from just satisfactory to good with 1-2 being proactive while some have been reactive. This si the first care provider I have used so the rating reflects the fact that I do not have

experience of other providers.

Reply from Amy Nevard, Registered Manager at Acer Healthcare Northwood & RuislipThank you very much for your feedback. We take all feedback onboard and will work towards making improvements to the services in which we are providing. If we can be of any assistance in the mean time please do not hesitate to contact the office team.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
Acer Healthcare Northwood & Ruislip
from Julia B (Daughter of Client) published on 4 March 2025 Submitted via Website • Report

Overall Experience

Acer Healthcare came to my family's rescue as a temporary care package was required for a few days last February for my mum, who suffers from dementia and then became a permanent package soon after. Mum refused the care at first and was very resistant, but the Care Manager and Carers have worked so

closely with mum, and now she looks forward to their daily visits. They respect her needs to be as independent as possible and keep her safe, for which I cannot thank them enough. I am always kept informed of any issues or changes and feel fully supported, I would highly recommend them to anyone who needs care.

Reply from Amy Nevard, Registered Manager at Acer Healthcare Northwood & RuislipThank you so much. It is an absolute pleasure to support Mum, and we look forward to doing so for the foreseeable future.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
Acer Healthcare Northwood & Ruislip
from Fran C (Daughter of Client) published on 3 October 2024 Submitted via Website • Report

Overall Experience

Our mum went to hospital where she acquired a nasty tummy bug. She became extremely anxious and started having panic attacks, particularly at night. We could not be with her 24 hours a day so we employed Acer carers to be nighttime companions. We cannot recommend them highly enough. The two girls who

shared the shifts were, caring, communicated with us so well, gave advice and became friends during this very difficult time. The managers were also easy to contact and we were easily able to extend the cover. I highly recommend Acer. They have been excellent.

Reply from Karen Birtchnell, Care Manager at Acer Healthcare Northwood & RuislipThank you for your kind words. We're so glad our carers could provide comfort and support to your mum during such a difficult time. It's wonderful to hear that our team communicated well and became trusted companions. We'll share your feedback with everyone involved, and we're here if you need anything in the future.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
Acer Healthcare Northwood & Ruislip
from Sean M (Son of Client) published on 23 September 2024 Submitted via Website • Report

Overall Experience

As the son and main carer for my frail elderly mother for a number of years, and with healthcare provision experience myself, I am truly grateful to one of Mum's carers in particular for the wonderful care and help she continues providing for us. Punctuality, cleanliness, and attention to detail are

hallmarks of the service and I am delighted that my mother is in safe hands for the time we get the visit each morning.
It has been a very difficult journey for us to find the right agency, but I can say wholeheartedly that Acer has proved to be the answer we were looking for. I thoroughly recommend them.
Thank you again to 3 carers in particular long may it continue.

Reply from Karen Birthnell, Care manager at Acer Healthcare Northwood & RuislipThank you so much for your heartfelt review. We are truly grateful for your kind words and are delighted to hear that our carer has made such a positive impact on both you and your mother. Providing punctual, clean, and attentive care is what we strive for, and it's wonderful to know that these qualities have brought comfort and peace of mind to your family. We understand how challenging it can be to find the right care, and we are honored that you chose Acer Healthcare. We will make sure to pass on your appreciation to the carers, and we look forward to continuing to support your mother with the same level of care. Thank you again for your recommendation.

Staff
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Value for Money

Review of
Acer Healthcare Northwood & Ruislip
from L S (Client) published on 15 March 2024 Submitted via Website • Report

Overall Experience

I was delighted with all aspects of the service and care provided by Acer Healthcare. From the initial contact with the agency through to the individual care provided by the team, every aspect was professional and thoughtful. The two women who came to me were friendly, polite and extremely helpful,

offering to do a variety of tasks for me on top of the care package which had been agreed. They were punctual and very efficient, and were a pleasure to chat to every day. Highly recommended.

Reply from Karen Birtchnell, Care manager at Acer Healthcare Northwood & RuislipThank you very much for your kind words! We're thrilled to hear that you had such a positive experience with Acer Healthcare. Providing professional and thoughtful care is at the heart of what we do, and it's wonderful to know that our team exceeded your expectations. We take great pride in ensuring that our caregivers are not only skilled and efficient but also friendly and compassionate. It's fantastic to hear that the two women who assisted you were able to provide not only the agreed-upon care package but also went above and beyond to help with additional tasks and brighten your days with pleasant conversation.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
Acer Healthcare Northwood & Ruislip
from Imrana M (Daughter of Client) published on 12 February 2024 Submitted via Website • Report

Overall Experience

I found Acer Healthcare online. I was a bit nervous to try them the first time, but I am so glad I made the right decision to seek help from them for my elderly mother visiting me from back home.
One member of staff was very professional in her work. She was well-mannered and very supportive of my

mother in her day-to-day tasks, e.g. toilet trips, changing clothes, serving my mother lunch whilst I was at work, my mother’s morning and afternoon medications, etc. She carried out all the instructions, as I explained to her on her first day with my mother.
She even helped me to do a bit of hovering, etc.
The directors are very professional and maintain regular contact with me to plan the following week's plans and payments, etc.
I received a call from the team to give a first-week satisfaction review in case there is anything to improve.
I would highly recommend Acer Healthcare to anyone who requires care for their elderly family member/ friend.

Reply from Karen, Care Manager at Acer Healthcare Northwood & RuislipWe are delighted to receive your kind words and recommendation!
At Acer Healthcare Northwood & Ruislip, we strive to provide the best care possible for our service users and their families. We are glad to hear that our staff member was professional, well-mannered, and supportive of your elderly mother during her visit. We appreciate your feedback and cooperation in planning the care arrangements.
Thank you for choosing Acer Healthcare and trusting us with your loved one’s care. We look forward to serving you again in the future.

Staff
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Management
Treated with Dignity
Value for Money

Home Care Providers Owned by Acer Healthcare Ltd in London

Acer Healthcare Ltd Locations in London (2)

Acer Healthcare Ltd Reviews in London (7)

Reviews posted for members of Acer Healthcare Ltd

Acer Healthcare Northwood & Ruislip

Acer Healthcare Northwood & Ruislip

Acer Healthcare Northwood & Ruislip

Acer Healthcare Northwood & Ruislip

Acer Healthcare Northwood & Ruislip

Acer Healthcare Northwood & Ruislip

Acer Healthcare Northwood & Ruislip

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