Home Care Provider Owned by Acer Healthcare Ltd in West Midlands

he is grateful for. Just having some one to talk to other than my husband is good. We cannot thank Acer Healthcare enough. Thank you.

things to say about the care provided. They are extremely attentive but not intrusive.
Naturally, as a daughter, it falls on me to liaise with the office team at ACER who consistently respond within max 30 mins at all hours of the day with all care requests for example me changing dates, requirements and hours at the last minute. They make me feel a number one priority as a client which is very different to other agencies I have used where I almost felt like they were doing me a favour. Can honestly not fault the service I have received over the last 12 months and wish I had found them sooner.

and evenings to make her life more manageable, always chatting and friendly. Always helpful and nothing was too much trouble. They always did what was asked and more if necessary.
A carer found Mom on the morning she passed and she could not have done any more than she did, she was amazing and I will always be very thankful to her, she stayed with the family long after her shift had ended and was very professional but warm at the same time.
I would recommend Acer to anyone with a care need.

within an hour. So helpful when I did not know which way to turn. It makes you feel confident that there is someone to help if you have an emergency.

was very wary of people going into the house but took to them straight away.
There help has made my life easier and gives me time with my family.
I would recommend them.

into meeting my wife's needs, and we are very happy with the service we get from Acer Health Care and communication, management is really helpful. Thank you for providing the best care for my wife.

to our needs, resolved any issues quickly and effectively and are always there when we need them. Two staff members in particlar have been a great support with a wealth of knowledge and they actually care. Sadly with other providers this has not been the case. This is a very difficult time for us all as a family and this is one less thing we need to worry about as I know the carers do their very best and are punctual which can be difficult for them when emergencies occur. The best thing about Acer is the level of communication which is second to none and is so important when caring for a family member who is at end of life. Just want to say a big big thank you to them all.