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Home Care Providers Owned by Vestra Homecare Ltd in Cleveland & Teesside

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8.4 Group Review Score (the average from all locations with a review score)
  • Home Care Providers Owned by Vestra Homecare Ltd in Cleveland & Teesside

Only the locations & reviews in Cleveland & Teesside for Vestra Homecare Ltd are showing below.

View the details of all 3 locations (with 26 reviews) owned by Vestra Homecare Ltd

Vestra Homecare Ltd Locations in Cleveland & Teesside (2)

2 Home Care Providers owned by Vestra Homecare Ltd in Cleveland & Teesside
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Vestra Homecare Middlesbrough and Stockton Ltd
Suite 5a, Cargo Fleet Offices, Middlesbrough Road, Middlesbrough TS6 6PT 
9.5 7 reviews
Vestra Homecare Middlesbrough and Stockton Ltd, Middlesbrough, Cleveland & Teesside
"Been very happy with the service provided and could not ask for more the staff look after my husband with great experience and my husband…"   Read all 7 reviews
  • Visiting Care from £26.44 / hour
  • Live-in Care from £1,600 / week

Vestra Homecare has supported vulnerable adults across the North East for over 20 years. The organisation recognises that, for many individuals, receiving care at home is a more effective and ... Read more

Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
Vestra Homecare Hartlepool Ltd
Unit 19, Hartlepool Enterprise Ct, Brougham Terrace, Hartlepool TS24 8EY 
9.4 10 reviews
Vestra Homecare Hartlepool Ltd, Hartlepool, Cleveland & Teesside
"I am extremly overjoyed and appreciative with the care and support I'm geting of all the girls they are all amazing I can't thank Vestra…"   Read all 10 reviews
  • Visiting Care from £26.44 / hour
  • Live-in Care from £1,600 / week

For over 20 years, Vestra Homecare has supported vulnerable adults across the North East. The organisation recognises that, for many individuals, receiving care at home is a more effective and ... Read more

Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia

Vestra Homecare Ltd Reviews in Cleveland & Teesside (17)

8.4

Vestra Homecare Ltd has a Group Review Score of 8.4 (8.443) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Vestra Homecare Ltd must have a Review Score.

Overall Experience
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Reviewer Connection to Vestra Homecare Ltd
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Review of

Vestra Homecare Hartlepool Ltd

from Carol A (Client) published on 1 May 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Service is very good. Staff treat us with dignity and always supportive kind and caring and take time to listen. And notice health problems before I noticed myself. Alway caring and helpful. So beyond the necessary care needed. Thank you very much.
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Review of

Vestra Homecare Hartlepool Ltd

from Christina M (Client) published on 1 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am extremly overjoyed and appreciative with the care and support I'm geting of all the girls they are all amazing I can't thank Vestra enough.
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Review of

Vestra Homecare Hartlepool Ltd

from Robert W (Client) published on 1 May 2026 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Ok some of my carers are ok but some are moderately satfactory.
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Review of

Vestra Homecare Hartlepool Ltd

from V K (Client) published on 30 April 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Vestra has been an invaluable service for me, especially regarding meals, laundry and appointments etc. I have built some very positive relationships with some carers. There are some who I consider exceptional, as they instinctively know what I need as they have taken the time to get to know me. Overall
the carers are polite + friendly.
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Review of

Vestra Homecare Hartlepool Ltd

from John C (Husband of Client) published on 14 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Wife has been receiving homecare since January 2010. In all those years My Wife has never been let down by the Carer's or office staff. Hail, Rain or sunshine My Wife's carer's have always been there with a smile on their faces.
A big Thank You must go to Emily from the office for getting the district
nurses involved in caring for My Wife's leg sores.
Louise & Diane Have been caring for My Wife for 16 years now & when I've been unwell they've made sure we never went without any essentials. Our own Guardian Angels.
Without the help from the Carer's our life would be severely impacted
Reply from Emma Sword, Director at Vestra Homecare Hartlepool LtdDear Mr C,
Thank you so much for sharing your experience with us. We're truly touched by your kind words and are so pleased to have supported you and your wife over the years. It means a great deal to know our team, especially Emily, Louise, and Diane, have made such a positive difference. Your appreciation will be passed on to them, and we're grateful to be part of your journey.
Thank you for taking the time to review us, Emma
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Review of

Vestra Homecare Hartlepool Ltd

from Jasmin L (Granddaughter of Client) published on 14 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Brilliant experience for my grandmother from the company and all staff on a regular basis! Honestly brilliant company which always comply with my grandmothers needs. Top class care service would recommend to anyone.
Reply from Emma Sword, Director at Vestra Homecare Hartlepool LtdHi Jasmin, Thank you so much for your kind words! We're delighted to hear that your grandmother is having such a positive experience with our team. Providing compassionate, reliable care is at the heart of what we do, and your recommendation truly means a lot to us.
Thanks again, Emma
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Review of

Vestra Homecare Middlesbrough and Stockton Ltd

from T D (Nephew of Client) published on 9 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
They helped maintain a good standard of care for a carer by consistently demonstrating professionalism, compassion, and a strong sense of responsibility in their daily duties. They ensured that the individual receiving care was always treated with dignity and respect, taking time to listen to their
needs, preferences, and concerns. By following care plans carefully and adapting when necessary, they provided support that was both person-centred and effective. They maintained clear communication with colleagues and other professionals, which helped ensure continuity and consistency in care delivery. Their attention to detail meant that changes in the individual's condition were quickly noticed and reported, allowing for timely intervention. They also upheld hygiene and safety standards, creating a clean and secure environment for both the carer and the individual being supported. In addition, they showed patience and empathy, especially in challenging situations, helping to build trust a
Reply from Emma Sword, Director at Vestra Homecare Middlesbrough and Stockton LtdThank you for your detailed and thoughtful feedback. We're delighted to hear that our team's professionalism, compassion, and commitment to high standards of care have made a positive difference. It's especially encouraging to know that dignity, respect, and person-centred support were consistently upheld. Your kind words mean a great deal to us and will be shared with the team.
Thanks again, Emma
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Review of

Vestra Homecare Middlesbrough and Stockton Ltd

from Christine D (Partner of Client) published on 9 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Vestra Homecare are helpful caring and professional , I would definitely recommend them to my friends and colleagues. There management staff are always there and go the extra mile for their service users .
Reply from Emma Sword, Director at Vestra Homecare Middlesbrough and Stockton LtdChristine,
Thank you for your kind words and recommendation. We're so pleased to hear that you find our team helpful, caring, and professional. It's wonderful to know our management staff have made a positive difference by going the extra mile. Your feedback means a lot to us.
Thanks for taking the time to feedback, Emma
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Review of

Vestra Homecare Middlesbrough and Stockton Ltd

from M D (Partner of Client) published on 9 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The first time the care Professional attended my partner, the care Professional Claire treated my partner with a truly caring and professional manner and she showed a genuine empathy with my partner which really helped her, Claire would be a great asset to any care company, well done.
Reply from Emma Sword, Director at Vestra Homecare Middlesbrough and Stockton LtdThank you so much for your wonderful feedback. We're delighted to hear that Claire made such a positive first impression and provided such caring and professional support. Her genuine empathy is something we truly value, and we're so pleased it made a difference to your partner. We'll be sure to pass on your kind words to her.
Thanks again, Emma
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Review of

Vestra Homecare Hartlepool Ltd

from Jeff C (Son of Client) published on 9 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Vestra looked after my dad for many years, and my brother and I could not have kept him living in his bungalow for so long without their help and input.


Dad is 99 and totally blind, with very poor mobility. He has finally had to move into a care home, but with a lot of help from Vestra, we had managed

to keep him at home, where he wanted to be, for many years.


Staff were always kind and respectful to him, and management were always just a local telephone call away, and were happy to discuss and adapt to his ever changing needs.


With dad now finally moving into a care home, we have reached another chapter in his (long) life, but on behalf of me and my brother, I just want to genuinely thank all the Vestra staff for the great care they provided for dad.

Reply from Emma Sword, Director at Vestra Homecare Hartlepool LtdJeff,
Thank you so much for sharing your heartfelt feedback. It's been a true privilege to support your dad over the years and to help him remain in the comfort of his own home for as long as possible. We're so pleased to hear that our team made a positive difference and provided the care, kindness, and flexibility he needed.

We wish your dad all the very best in this next chapter, and we're grateful to have been part of his journey. Your kind thanks mean a great deal to all of us.

Thanks for taking the time to review us Emma
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Review of

Vestra Homecare Middlesbrough and Stockton Ltd

from Helen J (Wife of Client) published on 9 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The service we receive is good and the carers do an excellent job. They show respect towards the client and myself. They ho above and beyond what is expected from them and they make sure we are both well and have everything we need.
Reply from Emma Sword, Director at Vestra Homecare Middlesbrough and Stockton LtdHelen,
Thank you for your lovely feedback. We're so pleased to hear that you're happy with the service and that our Care Workers are making such a positive difference. It's wonderful to know they show respect and go above and beyond to support you both. Your kind words mean a great deal to the team.
Thanks again, Emma
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Review of

Vestra Homecare Middlesbrough and Stockton Ltd

from May T (Wife of Client) published on 9 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Been very happy with the service provided and could not ask for more the staff look after my husband with great experience and my husband is so happy when the care staff cone round and support him and are like family to us
Reply from Emma Sword, Director at Vestra Homecare Middlesbrough and Stockton LtdMay,
Thank you so much for your kind words. We're delighted to hear that you and your husband are happy with the care and support provided. Our team truly values building meaningful relationships, and it means a lot to know they feel like family to you. We'll be sure to share your lovely feedback with the staff.
Thanks for taking the time to leave us a review,
Emma
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Review of

Vestra Homecare Middlesbrough and Stockton Ltd

from Aaron K (Client) published on 7 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Julie and Jas and the girls are fab.
Ang, Leanne & Loren Sam, Ruby & Summer care for me 5*. They do my meds hospital appointments shopping and cleaning and I have never had an issue. 5* care company
Reply from Emma Sword, Director at Vestra Homecare Middlesbrough and Stockton LtdHi Aaron, Thank you for your wonderful feedback and 5-star rating. We're delighted to hear that Ang, Leanne, Loren, Sam, Ruby, and Summer are providing such reliable and supportive care, and that you're happy with all aspects of your service. Your kind words mean a great deal to the whole team. Thanks again for taking the time to leave us a review. Thank Emma
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Review of

Vestra Homecare Middlesbrough and Stockton Ltd

from Lynette R (Daughter of Client) published on 7 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I changed from another service provider after 7 months of stress, I changed to Vestra and a big weight is lifted off my shoulders and know my dad is getting the care he deserves , they give him his meds they feed him they shower him they care. Tabatha has my dad in a routine she's amazing . My dad is
happy he sees regular faces and loves a chat with Millie and the other girls at shower time . The office staff care and your not just a name they too are caring I couldn't be happier with Vestra Middlesbrough
Reply from Emma Sword, Director at Vestra Homecare Middlesbrough and Stockton LtdHi Lynette, Thank you for your kind words - we truly appreciate you sharing your experience so positively. It means a great deal to know your dad is happy and receiving the care he deserves. We will ensure your feedback is passed on to Tabatha, Millie, and the wider team.
Thanks again, Emma
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Review of

Vestra Homecare Hartlepool Ltd

from James L (Husband of Client) published on 1 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent service very helpful and caring staff always treated with dignity and listened to the management are very approachable and always on call to sort out any problems that you may have overall a good care provider
Reply from Emma Sword, Director at Vestra Homecare Hartlepool LtdThank you so much for your kind review. We're really pleased to hear that you had a positive experience with our care and support.
Our team works hard to provide compassionate, reliable, and high quality care, so it means a lot to know that this has made a difference to you and your family. Your feedback is truly appreciated and will be shared with the team.
If there's ever anything more we can do to support you, please don't hesitate to get in touch.
Thanks Emma
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Review of

Vestra Homecare Hartlepool Ltd

from S K (Mother of Client) published on 31 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have an excellent carer who looks after my son ,who has autism and learning disabilities, shes fantastic with him ,and he looks forward to her coming, she is really patient with him and takes care of his needs and they always have a good giggle,I know I can go out to work without worrying because
I always know hes well looked after and in good hands
Reply from Emma Sword, Director at Vestra Homecare Hartlepool LtdThank you for this lovely review. We really appreciate your feedback and will ensure your kind words are passed onto the staff. Thanks again for taking the time to add a review. Emma
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Review of

Vestra Homecare Hartlepool Ltd

from Dorothy J (Client) published on 26 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am delighted with the care, consideration for my wellbeing that is shown to me by members of staff. The standard of cleaning is of the highest quality, they can be relied on to come on the days requested always identified by their uniform ,never rushed and always ask if I am well ,offered a warm drink
etc.
Reply from Emma Sword, Director at Vestra Homecare Hartlepool LtdHi Dorothy, thank you so much for the lovely feedback. It is heart warming to hear about the high quality services provided by staff across Hartlepool. Thanks again, Emma
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Awards / Recognitions (0)

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