Home Care Provider Owned by Passion Home Care Ltd in West Yorkshire

week out and Dad had a great relationship with them, interested in their personal lives, they became part of the family and I will miss seeing them every day. Communication was good, leaving written messages, or phoning as necessary, they offered advice and support on how to address Dads complex needs and happy to extend their support as Dad deteriorated. They were involved in muti agency meetings to discuss changing requirements providing valuable insight into health symptoms to ensure we knew how best to keep Dad comfortable. I will be forever grateful for the care given to Dad and the support provided to me as carer especially in recent months. Thank you and sending my love to you all.

changing due to medical appointments. The staff was regularly updated about my dad's care needs from their manager and I had access all the time to my dad's daily rota and log notes.

has been great.
Thank you!

that our family member has been cared for with the utmost of dignity, respect and kindness. Communication with the team has consistently been clear, direct and rapid. The team and management have also been very inclusive, taking into account the needs of the immediate family members who also live in the house. The team have really gone above and beyond, showing so much empathy, compassion and genuine care towards the entire family - we cannot thank you enough for everything that you do.

it’s not working for mum. They wanted to know all about mum, her personality, likes/dislikes as well as her care needs. They have kept me informed throughout and we have discussed any changes that are required. The carers who come to mums are always polite, respectful and above all caring. They take things at mum's pace and make sure she is comfortable and has everything she needs when they leave.

felt comfortable and safe with them from the offset. They treat her with dignity and respect and they communicate with us about her care and her needs.
Management contacts me regularly to check things are ok and answers any questions or queries I have.
I would and have recommended Passion to anyone looking for care for themselves or a loved one.

and kind. Any concerns and questions were answered by them promptly, and nothing was ever too much trouble. We came to look at these carers as a part of our family. Their daily interactions with my mother-in-law were heartwarming, and she would be thrilled to see them. On days when she felt very unwell and depressed, they understood this and were caring and compassionate.
Their core values are what makes this care provider 10 out of 10.
We will always be grateful to them for helping us during such a challenging time as a family.

and with compassion, contacted me with queries and taken my calls as needed and I have no complaints.

all times.

me to let me know. He feels comfortable with these carers as they talk to him, which is great. Thank you.

visit my dad I have to clean up every time, even though these carers go out about 5 times daily the house is absolutely disgusting. I would never recommend using this company to care for loved ones. It seems like they just come and go as quick as they can even if my dad is left uncomfortable. After ringing the Manager today about my brother's belongings being damaged he said we can care for your dad no more because I asked them about the stuff that was always vanishing or ending up broken. Very poor.