Only the locations & reviews in Dorset for Kensa Health are being shown.
"I am very very pleased with the carers that have been provided for me. They have all been very clean personally and in my home...."Read all 33 reviews
More than just a care provider, Kensa Health Home Care Bournemouth represents a network of support focused on making a real difference in people’s everyday lives. Its services span everything from... Read more
Care ProvidedA real nice company and good carers.
Thank you so much for your wonderful review! We're delighted to hear that you're receiving exceptional care and that our team has been able to bring you joy. Building meaningful relationships with our clients is very important to us, and we're thrilled that you enjoy chatting and sharing laughs with our carers. Thank you!
I am very very pleased with the carers that have been provided for me. They have all been very clean personally and in my home.
Thank you for your wonderful feedback! Your satisfaction is important to us, and we're here to continue providing exceptional care. Feel free to contact us is you need anything. Thank you for choosing CS24!
Care is very good, the staff are friendly and efficient.
Thank you so much for your glowing review! We're thrilled to hear that you had a positive experience with our care team. Providing friendly and efficient service is always our top priority, and we're delighted that you feel well taken care of. Your feedback means the world to us. If there's anything else we can do for you, please don't hesitate to reach out. Thanks again for choosing us!
Every carer who comes to help my husband is absolutely brilliant.
Thank you so much for your feedback. Ensuring the well-being and comfort of our clients is at the core of what we do, and it's heartening to know that our team members have made such a positive impact. Your kind words serve as a testament to the dedication and professionalism of our care staff. We...
The care that I receive is excellent and I appreciate being able to the a chat and a laugh with them.
Thank you so much for your glowing review! We're thrilled to hear that you're receiving excellent care and that our team has been able to provide not just assistance, but also moments of joy. Building meaningful relationships with our clients is incredibly important to us, and we're delighted that...
The carers are friendly and chatty, they talk to Mum as well. They listen to me when I say how I like things to be in place, especially when I have OCD! They say if something isn't right with Mum we deal with it accordingly. I find office staff helpful too. They dealt with an issue recently very professionally and kept me updated along the way and resolved it.
Thank you for sharing your fantastic experience with CS24! We're thrilled to hear that our carers have been friendly, attentive, and accommodating. Your feedback about our office staff is equally appreciated. We're committed to maintaining high standards of care and service, and we're grateful for...
I find the carers are very nice. I would recommend the company to people.
Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with CareService24 and that our carers were able to provide the level of care and support that you were looking for. Our team works tirelessly to ensure that every client receives the highest...
The manager came to see us and was professional and very approachable, showing transparency when I asked her questions She was clear in her communication and very thorough. A really nice lady! I had the occasion to call her office with a query, and the staff were very efficient and quick to answer my query. Care staff have come out to work here, and both were very helpful and proactive; they kept notes and were very approachable. I am glad I engaged them.
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that our manager and staff provided you with such positive and professional service. Transparency and clear communication are values we prioritise, so it's great to know that these aspects were evident...
Very helpful from the beginning of our care needs, the transition from short-term council care to CareService24 could not have been easier. Very helpful and always friendly staff are quick to answer the phone in a cheerful positive manner. Always willing to help where they can, and always informed of any delays/changes to the care routine. Carers themselves are a delight to have around, on many occasions actually get my elderly mother to laugh! Great to hear. Always eager to help where they can with Mum's requirements. Very pleased and a great weight of my mind. Thank you CareService24.
Your feedback is greatly appreciated. We are thrilled to hear you and your mother are happy with the care and support we provide. We take great pride in our team and the services we offer. Your kind remarks have been passed on to our team.
Carers and office staff are all well trained and professional at all times. But, most of all, they all really care about the clients!
Thank you for taking the time to leave a review. As a provider, we value all feedback and we are extremely happy to read your review of our service and staff.
Carers helpful and reliable.
Thank you for taking the time to leave a review. As a provider, we value all feedback and we are extremely happy to read that you find our support workers helpful and reliable.
Extremely thoughtful and kind carers. Considerate to Mum's needs. As a family, we are all very happy with CareService24.
Thank you for taking the time to leave a review. As a provider, we value all feedback and we are extremely happy to read that you and your family are satisfied with our service.
The carers are lovely, friendly and helpful. They try to do the best for Mum. The office, however, does not make corrections with clients and make inappropriate decisions with the times of visit with medication and does not listen.
We are committed to providing high-quality care and we take your feedback very seriously. I would be more than happy to discuss your feedback in more detail, so I will contact you directly in the hope we can resolve this matter.
The manager, at interview, sounded like the company was fabulous, sold it well. Everything we needed. First week of visits, excellent. Care staff were attentive. Since then, carers, when visiting, are still excellent. However, visit time for mornings are pretty dreadful. Not as per timings. Appreciate if delay due to previous client visit but no phone calls. There have been various small issues but I cannot get to speak to a manager. Don't always get a reply to my emails. Clearly taking on too many clients without any extra staff. Terrible scheduling times. Clearly not running well at office level, however, carers are fabulous, no faults there whatsoever.
Due to privacy regulations, we can't discuss any specifics about your comments. However, we are committed to providing high quality care, and we take your feedback very seriously. If you would like to contact me directly at bh.manager@careservice24.co.uk I would be more than happy to discuss additional details to resolve this matter with you.
We understand that rota revisions happen due to illness and holidays but a phone call would be useful to inform us. Thank you!
Thank you for taking the time to leave a review of our service. We are extremely happy to read that you are satisfied with our service in general. Regarding rota changes, we always endeavour to give our clients as much advance notice as circumstances allow, however, sometimes it is not possible –...
Mum says she is "happy". For myself, communication has been "good".
Thank you so much for your feedback and rating us overall with four stars. I am extremely glad to hear that your mum is happy and you find that communication between us and yourself is good. I will pass on your feedback to the team, they will be very happy to receive such positive feedback.
Have been using CareService24 for seven months now for my mother. All carers are very friendly, willing and able, no task is too much trouble, very attentive especially when my mother needed emergency help, very efficient, reliable, very satisfied to continue their services to help myself care for my mother also.
We are extremely happy to read that you are satisfied with our service and that you find us efficient and reliable. We are delighted that you and your mother find our carers friendly and attentive to your mother's needs.
I have been extremely lucky with my carers. Three, in particular, have taken my dementia into account and it is noticeable by my doctor. Thank you so much for the friendly and great care - I may need to use you again very soon - thank you.
Thank you for taking the time to review our service. I am delighted to hear how pleased you are with the carers who attended your visits and that you found our service to be friendly and that we took great care of your needs. We look forward to helping you again in the future. Kind Regards.
I'm very happy with my agency; they're very kind carers to me and so pleased to have them.
We are extremely happy to see that you have scored our services with 5 stars in all areas. Thank you.
Very reassuring.
Dear D. Thank you very much for your reviewing our services. I am extremely glad to hear that you are pleased with the service we provide and that you are extremely likely to recommend us. I’m delighted that you have rated our company 5 out of 5 in all areas and that you find us helpful,...
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