Cherish UK Ltd has a Group Review Score of 3.3 (3.275) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Cherish UK Ltd must have a Review Score.
Avoid this company at all cost. Disgusting how my father was treated and a current investigation underway by council. Staff don't have a clue how to use equipment supplied by NHS, turn up 3 hours late, fail to dress and change pads etc. staff are incredibly rude and useless.
Avoid this company at all cost. Disgusting how my father was treated and a current investigation underway by council. Staff don't have a clue how to use equipment supplied by NHS, turn up 3 hours late, fail to dress and change pads etc. staff are incredibly rude and useless.
Turning up over 1 hour late from times we have agreed on, he's not been washed or clothes changed and not been offered food as they turned up at 7.15 last...
I shudder to think what care and support others get when they have no one to speak for them.
I have looked into the concerns you have raised. During your dads assessment with the TOCH (Transfer of Care) team, times are discussed and the times given are within a time frame, we do not give set times while a package of care is under the TOCH team, once the 72 hour package goes over to the...
I have looked into the concerns you have raised. During your dads assessment with the TOCH (Transfer of Care) team, times are discussed and the times given are within a time frame, we do not give set times while a package of care is under the TOCH team, once the 72 hour package goes over to the care provider then you would be allocated a more regular time. I have looked into the concerns around the personal care and meals. Following the visit notes carers have provided personal care and dressing on most visit, a few of the visits your dad has declined, carers have encouraged him but he has still declined. Porridge has been prepared at breakfast and on some visits family have prepared tea. Following the assessment with the TOCH team, staff were to prompt with nutritional support at breakfast and at tea it is to prepare a meal. The TOCH team would monitor the visit notes over the 72 hours and anything they feel your dad is struggling with they would discuss at the transfer assessment.
What a bad company this is. Me, my brother and mother have carers from this company. Over the years we have been with them, the amount of complaints we have put in with them. Here are just a few: Leaving mother's bedding with poo on it for her to sleep in. Some carers unable to cook a meal....
What a bad company this is. Me, my brother and mother have carers from this company. Over the years we have been with them, the amount of complaints we have put in with them. Here are just a few: Leaving mother's bedding with poo on it for her to sleep in. Some carers unable to cook a meal. One carer did a full bag of potatoes just for 1 person, she admitted she has not done it before. When the carer comes in a morning, she comes to me first, then mother, yesterday when she came in the morning, i was feeling very unwell, I was waiting for a doctor to telephone me up, and was sleepy in my chair. Not once did the carer speak to me, ask how I was. My brother had to make me a cup of tea, when she left, I looked at her report, she said I was playing games, what a lie, this is just some of the complaints. AVOID AT ALL COST.
Hi, we are very surprised at the negativity of this review as we have not received any complaints or concerns from you, or your family. In fact, our office have completed monthly feedback reviews with you and each feedback has been positive, including compliments for the care provided. During each...
Hi, we are very surprised at the negativity of this review as we have not received any complaints or concerns from you, or your family. In fact, our office have completed monthly feedback reviews with you and each feedback has been positive, including compliments for the care provided. During each feedback review we ask if you are happy with the support provided, if you feel your needs are being met and if there is anything you feel Cherish can improve on. During each review you have fed back that you are happy, all your needs are being met and you do not feel that Cherish can improve. I have spoken to the manager that is responsible for yours, and your families care and asked her to again reach out to you and discuss any concerns you may have.
They are always on time and will even cook for me if requested the cleaning is what I ask for ,like I said before I can always ask for more specific help if I need it
They are always on time and will even cook for me if requested the cleaning is what I ask for ,like I said before I can always ask for more specific help if I need it
i have found the carers nothing but helpful caring and attentive to my mother. they communicate really well with me in regards to any concerns they have . They...
we are really really happy and wish to inform and thank all the carers that are looking after my mother
Cherish office staff are rude, not organized, don't care about their clients, and send carers with very little training, I've had it all from a teenager sitting on the floor with his legs crossed sucking his thumb not knowing what to do, being given breakfast in a mixing bowl, a carer not knowing...
Cherish office staff are rude, not organized, don't care about their clients, and send carers with very little training, I've had it all from a teenager sitting on the floor with his legs crossed sucking his thumb not knowing what to do, being given breakfast in a mixing bowl, a carer not knowing how to warm milk up in a microwave, even though they are supposed to remind me of medication this very rarely happened, in the 2 years I have been with the company, never have they done staff appraisals, or even asked how the staff are doing, we used to get the same regular carers at one point, but now its anyone and some speak very little English, stay away from this company for your own sanity.
Have been let down by my care company, my carer said that she had 30 mins either side of the time I was given on the rota for 7 am, she turned up at 7:30 and said she had 30 mins. All the carers I have had 10 mins travelling time but she said 30 mins. I had a doctor's appointment at 7:55 so I just...
Have been let down by my care company, my carer said that she had 30 mins either side of the time I was given on the rota for 7 am, she turned up at 7:30 and said she had 30 mins. All the carers I have had 10 mins travelling time but she said 30 mins. I had a doctor's appointment at 7:55 so I just put some clothes on, no breakfast or drink, and management was on her side.
We had the pleasure of some wonderful carers from Cherish UK who assisted me and my wife after she fell and ended up in hospital. They were here to help her but they helped me too. Nothing was too much trouble. Courteous, kind, wonderful. Their schedules varied but the care was always excellent. I...
We had the pleasure of some wonderful carers from Cherish UK who assisted me and my wife after she fell and ended up in hospital. They were here to help her but they helped me too. Nothing was too much trouble. Courteous, kind, wonderful. Their schedules varied but the care was always excellent. I am just sorry we only got them for a short time and if we needed care in the future I would not hesitate to call them.
My family member was cared for by Cherish UK Ltd this summer. It was a difficult situation, with lots of health issues and advanced dementia, we were struggling to cope until the wonderful carers at Cherish came in to help us. They were so well trained, friendly, flexible, and they supported us as...
My family member was cared for by Cherish UK Ltd this summer. It was a difficult situation, with lots of health issues and advanced dementia, we were struggling to cope until the wonderful carers at Cherish came in to help us. They were so well trained, friendly, flexible, and they supported us as well as our mum. I honestly can't thank them enough and I recommend them to everyone.
Absolutely appalling service! This care company simply don't care, I have missed several hospital appointments due to their incompetence.
Absolutely appalling service! This care company simply don't care, I have missed several hospital appointments due to their incompetence.
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Average costs for home care provided by Cherish UK Ltd by care type provided. The fees are calculated using the starting hourly rate for Visiting Care and starting weekly rate for Live-in Care (if applicable) provided by Cherish UK Ltd, based on 1 out of their 4 locations.
Keep in mind that fees can vary between providers and factors such as specific needs and individual requirements can affect costs. For more information on domiciliary care fees across the UK and advice on how to pay, see our home care guide.
Keep in mind that fees can vary between providers and factors such as specific needs and individual requirements can affect costs. For more information on domiciliary care fees across the UK and advice on how to pay, see our home care guide.
Cherish UK Ltd own 4 Agencies.
Cherish UK Ltd - Blackpool, Cherish UK Ltd - Wigan & Cherish UK Ltd - Trafford have the highest review score.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Cherish UK Ltd to verify any information. View our terms and conditions. Cherish UK Ltd has a Basic Service -what a Basic Service includes.
