Cherish UK Ltd has a Group Review Score of 3.3 (3.275) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Cherish UK Ltd must have a Review Score.
Avoid this company at all cost. Disgusting how my father was treated and a current investigation underway by council. Staff don't have a clue how to use equipment supplied by NHS, turn up 3 hours late, fail to dress and change pads etc. staff are incredibly rude and useless.
Avoid this company at all cost. Disgusting how my father was treated and a current investigation underway by council. Staff don't have a clue how to use equipment supplied by NHS, turn up 3 hours late, fail to dress and change pads etc. staff are incredibly rude and useless.
Turning up over 1 hour late from times we have agreed on, he's not been washed or clothes changed and not been offered food as they turned up at 7.15 last...
I shudder to think what care and support others get when they have no one to speak for them.
I have looked into the concerns you have raised. During your dads assessment with the TOCH (Transfer of Care) team, times are discussed and the times given are within a time frame, we do not give set times while a package of care is under the TOCH team, once the 72 hour package goes over to the...
I have looked into the concerns you have raised. During your dads assessment with the TOCH (Transfer of Care) team, times are discussed and the times given are within a time frame, we do not give set times while a package of care is under the TOCH team, once the 72 hour package goes over to the care provider then you would be allocated a more regular time. I have looked into the concerns around the personal care and meals. Following the visit notes carers have provided personal care and dressing on most visit, a few of the visits your dad has declined, carers have encouraged him but he has still declined. Porridge has been prepared at breakfast and on some visits family have prepared tea. Following the assessment with the TOCH team, staff were to prompt with nutritional support at breakfast and at tea it is to prepare a meal. The TOCH team would monitor the visit notes over the 72 hours and anything they feel your dad is struggling with they would discuss at the transfer assessment.
Absolutely appalling service! This care company simply don't care, I have missed several hospital appointments due to their incompetence.
Absolutely appalling service! This care company simply don't care, I have missed several hospital appointments due to their incompetence.
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