Home Care Providers Owned by Cherish UK Ltd in Lancashire

What a bad company this is. Me, my brother and mother have carers from this company. Over the years we have been with them, the amount of complaints we have put in with them. Here are just a few: Leaving mother's bedding with poo on it for her to sleep in. Some carers unable to cook a meal. One carer did a full bag of potatoes just for 1 person, she admitted she has not done it before. When the carer comes in a morning, she comes to me first, then mother, yesterday when she came in the morning, i was feeling very unwell, I was waiting for a doctor to telephone me up, and was sleepy in my chair. Not once did the carer speak to me, ask how I was. My brother had to make me a cup of tea, when she left, I looked at her report, she said I was playing games, what a lie, this is just some of the complaints. AVOID AT ALL COST.

They are always on time and will even cook for me if requested the cleaning is what I ask for ,like I said before I can always ask for more specific help if I need it

we are really really happy and wish to inform and thank all the carers that are looking after my mother

Cherish office staff are rude, not organized, don't care about their clients, and send carers with very little training, I've had it all from a teenager sitting on the floor with his legs crossed sucking his thumb not knowing what to do, being given breakfast in a mixing bowl, a carer not knowing how to warm milk up in a microwave, even though they are supposed to remind me of medication this very rarely happened, in the 2 years I have been with the company, never have they done staff appraisals, or even asked how the staff are doing, we used to get the same regular carers at one point, but now its anyone and some speak very little English, stay away from this company for your own sanity.

Have been let down by my care company, my carer said that she had 30 mins either side of the time I was given on the rota for 7 am, she turned up at 7:30 and said she had 30 mins. All the carers I have had 10 mins travelling time but she said 30 mins. I had a doctor's appointment at 7:55 so I just put some clothes on, no breakfast or drink, and management was on her side.

We had the pleasure of some wonderful carers from Cherish UK who assisted me and my wife after she fell and ended up in hospital. They were here to help her but they helped me too. Nothing was too much trouble. Courteous, kind, wonderful. Their schedules varied but the care was always excellent. I am just sorry we only got them for a short time and if we needed care in the future I would not hesitate to call them.

My family member was cared for by Cherish UK Ltd this summer. It was a difficult situation, with lots of health issues and advanced dementia, we were struggling to cope until the wonderful carers at Cherish came in to help us. They were so well trained, friendly, flexible, and they supported us as well as our mum. I honestly can't thank them enough and I recommend them to everyone.