Cherish UK Ltd - Wigan

14 Brown Street North, Leigh WN7 1BU
Review Us
1.5 2 Reviews
  • Cherish UK Ltd - Wigan, Leigh
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Care Provided by Cherish UK Ltd - Wigan

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Other Care Provided

  • Learning Disability / Autism
  • Physical Disability

Good to Know

Group/Owner

Person in Charge

  • Janet Davis (Manager)
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Cherish UK Ltd - Wigan Reviews (2)

1.5

Cherish UK Ltd - Wigan has a Review Score of 1.5 (1.500) out of 10, based on 1 reviews in the last 2 years.
Over all time Cherish UK Ltd - Wigan has 2 reviews.

Overall Experience
  • 0
  • 0
  • 0
  • 1
  • 1
Date Published
  • 2
  • 1
  • 1
  • 1
  • 1
Reviewer Connection to Cherish UK Ltd - Wigan
  • 1
  • 1
Total of 2, showing 1-2
Review from Sandra P (Daughter of Client) published on 20 March 2026 Submitted via Website • Report
Overall Experience 2.0 out of 5
After a 72 hr assessment via care provider ,we have had Cherish going into my Dad for 48 hours and they have yet to provide ANY care ????
Turning up over 1 hour late from times we have agreed on, he's not been washed or clothes changed and not been offered food as they turned up at 7.15 last night
for his tea!!! I've been myself this morning to get him up, wash, dress and feed him as weve been told they can only " fit" him in at 10 30am this morning.
He is paying private for this so called care!
Disgusting ,we wont be using them for much longer.
I shudder to think what care and support others get when they have no one to speak for them.
Reply from Sam Stockell, Registered Manager at Cherish UK Ltd - WiganI have looked into the concerns you have raised. During your dads assessment with the TOCH (Transfer of Care) team, times are discussed and the times given are within a time frame, we do not give set times while a package of care is under the TOCH team, once the 72 hour package goes over to the care provider then you would be allocated a more regular time. I have looked into the concerns around the personal care and meals. Following the visit notes carers have provided personal care and dressing on most visit, a few of the visits your dad has declined, carers have encouraged him but he has still declined. Porridge has been prepared at breakfast and on some visits family have prepared tea. Following the assessment with the TOCH team, staff were to prompt with nutritional support at breakfast and at tea it is to prepare a meal. The TOCH team would monitor the visit notes over the 72 hours and anything they feel your dad is struggling with they would discuss at the transfer assessment.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Andrew B (Client) published on 9 May 2019 Submitted via Website • Report
Overall Experience 1.0 out of 5
Absolutely appalling service! This care company simply don't care, I have missed several hospital appointments due to their incompetence.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 1.5 (1.500)

Overview of Review Score

The Review Score of 1.5 (1.500) out of 10 for Cherish UK Ltd - Wigan is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 1.5 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 0 out of 5 from 0 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 1.500 for Cherish UK Ltd - Wigan is calculated as follows: ( (1 Satisfactorys x 3) + (1 Poors x 2) + (4 Very Poors x 1) ) ÷ 6 Ratings = 1.5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Cherish UK Ltd - Wigan is based on 0 Positive Reviews in the last 24 months and is calculated as follows: 0 = 0
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Sep 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

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