"Daughter of an elderly lady with cognitive impairment. My mum has been having carers in four times each day to assist with making meals,…"
Read all 10 reviews
Sentinel Care Services is a trusted and established provider of high-quality domiciliary care, delivering personalised support across Shropshire and Staffordshire. With over 25 years of experience, ... Read more
from L C (Daughter of Client) published on 26 March 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
Daughter of an elderly lady with cognitive impairment. My mum has been having carers in four times each day to assist with making meals, changing beds and personal care . Mum has blossomed over the last six months, she is so much happier and relaxed and looks forward to seeing "her girls",
every day. They have been so helpful, letting me know what she needs, and if she has any concerns.
Reply from Coral Chaproniere, Care manager at Enliva Homecare (Telford and South Staffs)Thank you so much for taking the time to share such a lovely review. We're truly delighted to hear how much your mum has blossomed over the past six months-it means a great deal to us to know she's feeling happier, more relaxed, and looks forward to seeing "her girls" each day. That kind of relationship and trust is exactly what we strive to build with everyone we support. It's also wonderful to hear that you've found the team helpful in keeping you informed and communicating any concerns. We understand how important that is for families, and we're always here to support both you and your mum. Thank you again for your kind words-they really do mean so much to all of us.
from S C (Daughter of Client) published on 5 December 2025
Submitted via Website • Report
Overall Experience4.0 out of 5
My mom has been with this company for many yrs.they are the best company in wombourne.there are some points not been happy with but have been resolved I wouldn't have any other Care company.
from Ashley B (Client) published on 5 December 2025
Submitted via Website • Report
Overall Experience5.0 out of 5
Out of all the care companies Sentinal are they best, a nice variety of staff, always just a phone call away, team leaders go above and beyond to work along your routine.
Very happy with the service I receive, very caring and compassionate and always willing to help
from S N (Daughter of Client) published on 6 November 2025
Submitted via Website • Report
Overall Experience5.0 out of 5
Couldn't ask for a better service. They have gone above and beyond with my mums care. A couple of start up niggles but they were sorted straightaway. The carers and the admin team act with professionalism and are so kind to mum even when she's not cooperating. Highly recommend
Reply from Coral Chaproniere, Care manager at Enliva Homecare (Telford and South Staffs)Thank you so much for your kind words and for taking the time to share your experience. We're delighted to hear that you've been happy with the care your mum is receiving, and that both our carers and office team have made a positive impression. It means a great deal to us to know she is being treated with kindness, patience and professionalism-even on the more challenging days. We also really appreciate your understanding regarding the initial start-up niggles, and we're glad we were able to resolve these quickly for you. Providing a smooth and responsive service is very important to us and we're really glad that you would recommend our services
from Lindsay G (Friend of Client) published on 4 November 2025
Submitted via Website • Report
Overall Experience5.0 out of 5
Sentinel have been providing carers for an elderly male friend, who was suddenly left to cope independently due to his wife's illness. The individuals involved in his care have been wonderful - ensuring he takes care of himself, whilst also helping him with domestic chores that he might otherwise have
overlooked. They (nicely) nag him when necessary, and after his initial reluctance to have carers, he now enjoys having a chat and appreciates the company and care given to him. The office staff have proven to be really helpful and flexible when needed, and also use their initiative to advise me of any concerns they have. When we were first looking for carers I was very worried, having read all of the horror stories - thank goodness another user pointed me in the direction of Sentinel - the support they have given has been amazing.
from Paul R (Son of Client) published on 28 October 2025
Submitted via Website • Report
Overall Experience5.0 out of 5
The care provided to my Dad has been of the highest order, and extended above & beyond the call of duty. We are comfortable that Dad is being looked after and that is well being is paramount at all times. It's greatly appreciated by us as a family.
Reply from Coral Chaproniere, Care manager at Enliva Homecare (Telford and South Staffs)Thank you so much for your kind words and for sharing your experience. We're really pleased to hear that you feel your dad is receiving such a high standard of care. Knowing that you feel comfortable and reassured that his wellbeing is always our top priority means a great deal to us. Our team always aims to go above and beyond, so it's especially rewarding to hear that this has made a positive difference for both your dad and your family.
from P H (Friend of Client) published on 24 October 2025
Submitted via Website • Report
Overall Experience5.0 out of 5
This is a very good company. They have professional carers and a friendly, helpful office team. Nothing we asked for was too much trouble and we were very grateful for all their help, support and patience.
from Gail H (Friend of Client) published on 10 October 2025
Submitted via Website • Report
Overall Experience5.0 out of 5
On the last month of Wyn's life, the carers came in and they treated her with kindness laughed with her treated her like she was a human being and not just an old lady in a bed. Wyn last week the girls excelled with kindness and graciousness and treated her with the most respect. She was treated with
dignity the whole of the time. and the one thing that melted my heart even when asleep they spoke to her and told her exactly what they were going to do.. we wasn't with them very long but the whole time that we were there I found the girls professional, caring, kind and considerate .
from Malcolm S (Client) published on 10 July 2025
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
I find your carers very pleasant, nothing to much trouble. Like coffee!!
Reply from leesha crocombe, Registered Manager at Enliva Homecare (Telford and South Staffs)Thank you for your review! Certainly cant beat a nice cup of coffee.
from J H (Client) published on 3 July 2025
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
An excellent service the carers are very good. On occasion the management is not as good as the carers. I would recommend them to anyone.
Reply from leesha crocombe, Registered Manager at Enliva Homecare (Telford and South Staffs)Thank you for your review! We are always striving to improve and this feedback really helps us put improvements in the right areas.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Enliva Homecare to verify any information. View our terms and conditions.
Enliva Homecare has a Basic Service – more info.