they have made the process stress-free. I also believe their fees are very competitive.L V(Daughter of Client/Service User)
Very impressive service and addressed our ever-changing requirements with excellent efficiencyAndrew D(Son of Client/Service User)
A great and caring provider. An excellent company.Hemant P(Son of Client/Service User)
they have made the process stress-free. I also believe their fees are very competitive.L V(Daughter of Client/Service User)
Very impressive service and addressed our ever-changing requirements with excellent efficiencyAndrew D(Son of Client/Service User)
A great and caring provider. An excellent company.Hemant P(Son of Client/Service User)
Abbots Care provides visiting and live-in care services across Hertfordshire to the highest standard and has recently (October 2025) been rated outstanding by the Care Quality Commission for the third time in a row.
As a family-run home care provider with 30 years' of experience, Abbots Care understands how important it is that Client's and families feel safe and secure, while also receiving specialist home care tailored to all needs.
Abbots Care...
Care Provided by Abbots Care Ltd (Hertfordshire)
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 30 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
- Children (0-18)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
- Transportation Service
Other Care Provided
- Dementia
- Parkinson's Disease
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
- Hospital Discharge
Funding & Fees
Daily Charges per Person
- Hourly Visiting Care Fees: from £36.72
Please note: Fees vary depending on the Client's requirements.
Contact Abbots Care Ltd (Hertfordshire) to get a personalised quote:
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
- NHS (Contracted Provider)
-
Good to Know
Group/Owner
- Abbots Care Ltd
- Private Owned
Person in charge
- Camille Leavold (CEO)
Abbots Care Ltd (Hertfordshire) Reviews (108)
Abbots Care Ltd (Hertfordshire) has a Review Score of 9.3 (9.333) out of 10, based on 37 reviews in the last 2 years.
Over all time Abbots Care Ltd (Hertfordshire) has 108 reviews.
*number of carers are poor / sit on their phones / don't engage client
*management and staff seem unable to schedule consistent call times
*certain staff claim to have started calls much earlier than they have done so/charge more time than they visit for
*management communication with clients is very patchy
*have had instances of carers being treated
poorly by management eg not respecting their breaks or need for consistent double up provision.
Thank you for taking the time to share your feedback. We're truly pleased that some of our carers have provided excellent and conscientious support, but we're very sorry to read about the concerns you've raised.
The issues you mention are taken seriously and are not the standard we strive to...
The Care manager for the area visited me, listened to my needs and put me at ease. They showed genuine care about my wellbeing and how they can assist me. A lovely person.
My care package started that morning and will continue for the next four weeks.
Downloading the app allows me to see roughly what time the carer will attend and their name for each visit. It also shows a weekly schedule, subject to change.
Every carer has greeted me with genuine happiness which continues until they leave. They carry out their duties with care and dedication to their job and leave a good impression on their departure. I can't fault their roles in helping me in my recovery after my operation.
Thank you so much for your lovely review.
We're delighted to hear that our team have made you feel at ease and they have supported you so positively following your hospital discharge. It's great to know you have found the care circle app so helpful too.
Thank you once again for taking the time to share your feedback, this will be shared with the team.
Have asked for later call in the morning instead of 7:30 am would prefer 8:30 am please.
Christmas party, wonderful.
Thank you for your lovely feedback. We're pleased to hear you're happy with your morning carer and visiting staff. We've noted your request for a later 8:30am call and will do our best to accommodate this. We're also glad you enjoyed the Christmas party.
Happy with the carers and service.
Thank you for taking the time to share your feedback. It's great to hear you are happy with the carers and service.
Abbots provide a 4-visit daily care service for my wife. Very happy with the care service provided by Abbots and the quality of the carers. The carers are always cheerful, professional and seem genuinely interested in the wellbeing of my wife.
Thank you for your thoughtful review. We're so pleased to hear you're happy with the care your wife receives and that our team's professionalism and genuine compassion stand out. Your feedback means a great deal to us, and we truly appreciate you taking the time to share it.
My sister is disabled and sometimes needs a bit of extra help which they do quite happily.
They always come in chirpy and happy and have a good chat and laugh with my sister which she loves.
Great service guys x
Thank you so much for your lovely feedback. We're delighted to hear your sister is receiving great care and feels supported by our cheerful, caring team. It's wonderful to know she enjoys the chats and laughs, they mean a lot to us too. We really appreciate you taking the time to share this.
She has had visits in the morning as much as 2 hours earlier than we asked for and often waiting as long as 60+ minutes after our requested time.
Perhaps the office staff that arrange the schedule need a bit of help from A.I. ?
Thank you for your feedback. We're pleased to hear that your mother receives good care from our friendly carers, and we appreciate your understanding that timekeeping issues are not the carers' fault.
We do recognise that visit timings are very important and apologise for occasions where...
After writing bad review for Abbots Care I was told to email them for resolution, which I did, and it went unanswered. My mother is 78 years old and is totally immobile. Abbots Care was recommended by her social worker and everything was set up. She requested NO men and a single carer twice a fay at 9:30 AM (to get up) and9:30 PM, to be put to bed. I have just moved back to the UK to help with her care. In the 5 weeks I have been here she has been out through absolute turmoil. The Carers themselves a wonderful for the most part, BUT for 3 weeks they kept sending men, and 2 carers which was a total waste, as my mother would not allow them in the house. We called every day for weeks and weeks with a simple request. One female carer in the morning nd one in the evening. They were turning up a 6:00 PM to put her to bed, who goes to bed at 6? I hadn't even given her her dinner at that time. More calls, every day, and they kept sending men and at the wrong time, so we just sent them away.
We are very sorry to read about your experience and the distress this has caused both you and your mother. This is not the level of service we aim to provide, and we sincerely apologise that your requests were not consistently met or responded to as they should have been.
We appreciate your kind...
Myself and my 90 year old mother are both very happy with the care and carers at Abbots care. They are friendly and helpful and communicate any concerns to myself. Mum looks forward to her visits from the carers. Overall I can't fault them for the care they are providing my mother.
Thank you so much for your wonderful feedback. We're delighted to hear that both you and your mother are happy with the care and support provided by our team at Abbots Care. It's lovely to know that your mum enjoys her visits from the carers. Providing compassionate, person-centred care is at the heart of what we do, and we're so pleased to know it's making a difference.
We have used Abbotts care for a couple of years and they have provided a professional service during this time. They turn up as scheduled and check on our relative. The visit report accessed via the app is particularly helpful.
Thank you for taking the time to share your experience. We're delighted to hear that you've been happy with our service over the past couple of years. Reliability and clear communication are very important to us, so it's great to know that the app has been helpful in keeping you updated with visits.
care has been Excellent. All carers are friendly and efficient. I'm out all day so need to know my father is being well cared for. This is the case. Had meetings with Managers who have been very helpful in sorting out what needs to happen at each visit. Also they have simple to use App which details each visit and provides details of up coming visits such as times and who the carer is. Overall care is Excellent
Thank you so much for your kind feedback. We're delighted to hear that you feel confident your father is being well cared for, and that our Care Workers have been friendly, efficient, and supportive. It's also wonderful to know that both our managers and the app have helped make things easier for you. We truly appreciate you taking the time to share your experience.
Very happy with the service provided. Not had a problem with any of the carers. 10/10 for everything.
Thank you so much for your kind words. We're delighted to hear you're happy with our service and Care Workers.
Carers are all professional and always happy to do other jobs, one care is amazing, nothing is too much trouble. My husband is happy with the care he gets. They are so lovely talking my husband though what they are doing. Also, another member of staff is marvellous as well.
Thank you so much for your kind words and thoughtful feedback. We're truly grateful to hear that both you and your husband are happy with the care he's receiving. It means a great deal to know that our Care Workers professionalism, kindness, and willingness to go the extra mile are making a positive difference.
The carer that attended to me this morning treated me with dignity, respect and was professional.
Thank you for your kind feedback! We're so pleased to hear that your Care Worker treated you with dignity and professionalism. It means a lot to us, and we'll be sure to pass on your lovely comments to the team.
We are very happy with the service we get, but would like the carer to come about 8:00 - 8:30 in the morning.
Thank you for taking the time to share your feedback. It's great to hear you're happy with the service you are receiving. We will do our best to accommodate your request. Please contact the office so we can discuss it further and see how we can help.
I have been experiencing the worst possible time with Abbots Care Ltd staff in St.Albans
I was in the middle of a really bad breakdown and, because I am a widow, needed a carer with me. This was during February and March this year and I found Abbots Care Ltd at the top of a Google list for care agencies.
Two women managers from Abbots Care came to interview me on 5 February and it wasn't long before one of them asked me to sign their contract. I should have had a friend with me who would have stopped me doing that because I wasn't given a chance to read the document.
The 'carer' was Nigerian and was extremely friendly with me, saying that she didn't usually make friends with her clients. She told me a lot about her family and life, sending me videos of her life when she wasn't caring, which really shocked me. Housework was not what she would deign to do and she broke a lot, including the shower curtain in my guest room, left hair dye on the silicone in the bath and on the toilet seat. It was also on the wall behind the bed and I am having to have that room decorated now. She announced very quickly that she would not go for walks, which became vital for me when I began to improve and wasn't always lying on a couch. The worst part was that she was never off her mobile during my time all day and every day.
I asked Abbots Care to remove her one week early which they did on 15 March. However, about 15 minutes after she had been put into an uber, one of the managers reappeared after collecting another carer, who I did not need, from Rickmansworth station. I had not been told that this was going to happen and told the young lady she couldn't stay. Quite apart from anything else she had witnessed this ghastly scene. I was subsequently charged £5400 (for a month) for that carer and told I had to pay it because they needed 28 days notice. How on earth was I supposed to do that!! Subsequently, because I wouldn't pay it they were charging me 8.25% interest on regular occasions and coerced me into paying the £6346.28 in order to stop them adding more interest!!
We're sorry to see your recent negative reviews, particularly as we are actively supporting you and addressing your concerns. As you know, we are currently in communication with you, and others you have included in your matter, in an effort to reach a constructive resolution.While negative feedback...
We have no complains
I can't believe my partner accepts the help and support
I like when the carers talking to my partner, he loves the carers and the bunters
Thank you so much for your kind words. We're delighted to hear that you and your partner are happy with the care and support provided. It's wonderful to know that our Care Workers are making a positive difference and that your partner enjoys their company. Your feedback means a lot to us, so thank you once again.
Very pleased with the service provided, all the carers I have seen have been very caring, and understanding , I would definitely recommend Abbots, all the carers I have seen have been very caring and understanding
Thank you so much for your kind words. We're delighted to hear that you've had such a positive experience with our team. Our Care Workers take great pride in providing compassionate care, so it truly means a lot to know it's made a difference to you. We really appreciate you taking the time to share your experience and leave a review.
Very good, very well organised. Good company and food. Exciting at the event. Would be nice to see the same carer. A stricter time of arrival would be good.
Thank you for taking the time to share your feedback. We try to ensure a consistent team of Care Workers, however we understand the importance of continuity and would be happy to look into this further. Please don't hesitate to contact us at info@abbotscare.com or speak with our Central Support Team directly.
My nan had carers visit from Abbots up until she passed recently,I would speak to her on a regular basis and she would always mention one lady and how much she would make her smile and how much she would look forward to her coming in, I'd also like to say a thank you to a lady who managed to get my nan outside which was alot for her so thank you to those at Abbots for being there for my nan but especially to those two ladies it meant alot to me that you could be there for her.
Thank you so much for taking the time to share your feedback. First and foremost, I would like to extend my heartfelt condolences to you and your family during this difficult time. It is always a true privilege for us to care for our Clients and I'm so glad to hear that our Care Workers were able...
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 06 May 2025- Caring Outstanding
- Effective Good
- Responsive Good
- Safe Good
- Well-led Outstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (47)
- Posted: Monday 20 Apr 2026Our Easter tea parties are well underway, and we’ve loved seeing everyone enjoy themselves. Our celebrations continue in St Albans, Watford, and Welwyn, and we look forward to seeing our...
- Posted: Tuesday 31 Mar 2026This week we said farewell to Kim, who has been part of the Abbots Care team for 15 years. From Community Facilitator, to Care Monitoring Officer and a multitude of...
- Posted: Tuesday 31 Mar 2026We have been included in the 'Most Innovative Homecare Team' category. This is a reflection of developments such as the ELK cushion pilot scheme, the second year of our Tackling...
Awards / Recognitions (9)
- Recipient: Abbots Care LtdDate: Tuesday 02 Dec 2025
- Recipient: Abbots Care LtdDate: Monday 10 Nov 2025
- Recipient: Abbots Care LtdDate: Wednesday 25 Jun 2025
Meet the Team (4)
Together with my family, I founded Abbots Care in 1995 with a mission to provide the highest quality of home care and put Clients in charge of their own choices.
I have worked in the health and social care environment since 1988, as a Support Worker for adults and children, and then as a Care Manager with a national recruitment organisation before commencing with Abbots Care in 1995. I am an NVQ assessor, and a back-care trainer and have a Registered Manager's Award in Care.
I have worked in the Health and Social Care sector for over 20 years. After starting my career working with children, I joined a national care recruitment organisation for the following 17 years, where I registered with CQC and started managing a complex care service to people within their own homes. I completed my level 5 in Leadership in Care Management Services and became a registered manager with CQC before joining Abbots Care as Operations Director.
With over 15 years of experience in the care sector, I have held various roles, including Care Worker, Senior Care Worker, Field Care Supervisor, and Care Coordinator. Currently as Care Director, I have gained Level 5 qualifications in Health and Social Care. I have received STEPs training and hold a Level 4 safeguarding certification. I find fulfillment in delivering compassionate care that enhances individuals’ quality of life
I am a dedicated and experienced professional with over 10 years of experience in the care sector. I have successfully transitioned from direct care provision to my current role as Reablement & Specialist Care Manager as well as registered Care Manager with the CQC for our Dorset and Buckinghamshire provision. My passion for delivering exceptional care and improving lives drives me to make a broader impact.
Frequently Asked Questions about Abbots Care Ltd (Hertfordshire)
How many Carers does Abbots Care Ltd (Hertfordshire) employ?
Abbots Care Ltd (Hertfordshire) employs 200 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Abbots Care Ltd (Hertfordshire) to verify any information. View our terms and conditions. Abbots Care Ltd (Hertfordshire) has an Enhanced Service - more info.