APT Care Ltd Luton

24 Titan Court, Laporte Way, Luton LU4 8EF
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9.6 26 Reviews
  • APT Care Ltd Luton, Luton
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Care Provided

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

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Group/Owner

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APT Care Ltd Luton Reviews (26)

Total of 26, showing 21-26
9.6

APT Care Ltd Luton has a Review Score of 9.6 (9.570) out of 10, based on 23 reviews in the last 2 years. Over all time APT Care Ltd Luton has 26 reviews.

Overall Experience

  • 17
  • 6
  • 1
  • 0
  • 2

Date Published

26
12
20
23
3

Review from Jennifer M (Daughter of Client) published on 18 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with the care given to my mum by carers who visit her 4 times a day, 7 days a week. Always friendly and interact well with the rest of the family. My mother is bed-bound and is struggling with her health and rarely shows happiness but the carers manage to make her smile. Thank you for your
ongoing hard work.

Reply from gEMINI DOWNING, Registered Manager at APT Care Ltd Luton

Thank you for your feedback, happy to hear that we are making a positive impact with the people we support - we will share this with our staff.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Elizabeth M (Niece of Client) published on 13 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle was 101 when he died. The last year of his life was made so much better with the care he received from APT. Up to then he had not had any regular carers and had fallen at home a number of times and this resulted in him ending up in hospital on more than one occasion and had taken a significant
toll on his health. His health improved with the support of APT, to the point where he was able to leave home and enjoy lunch with us on a number of occasions.
APT did keep in touch with us and let us know if there were any problems with his care. Their carers daily reports were kept up to date and available for us to see. My uncle was very happy with APT and he built a strong relationship with all the carers who visited him.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Katie B (Daughter of Client) published on 10 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Carer left Dad's walker out of reach! So dad couldn't walk.
Evening carers left Dad very wet. I checked his medication and they had not been giving him any which is extremely dangerous, he was hungry too. Luckily I went around to check Dad. He was very confused and said the carers were coming back.
Adult abuse and horrible service have left me with no confidence in having carers for my dad. Do not use this company.

Reply from Stephanie Gudgin, Director at APT Care Ltd Luton

Thank you for the feedback. We are sorry that your experience of care fell below the high standards we expect.
We are in the process of investigating to establish the facts of the case. Initial enquiries suggest the frame was moved, but it is inconclusive regarding who and how. Staff did attempt to administer medication, which was declined. The lessons learned will be shared, and action taken as appropriate.

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Review from Robert William T (Son of Client) published on 15 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

APT Care has to be in my opinion a very poor Care Home Provider.
My experience with the aforementioned company is one of disbelief.
There were some Carers that in my opinion should not be working in care as they showed no empathy towards an elderly man in his 80's.
The level of service was very poor
with the carers not fulfilling their allotted time with my father and just doing the bare minimum and just going through the motions and also filling in their daily records, saying they had done everything that was needed doing, which was not the case.
I personally would not recommend APT Care to anyone.

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Management

Treated with Dignity

Value for Money

Review from Chiara C (Daughter of Client) published on 7 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Wanted to say thank you for the hard work and dedication of the APT Carers, for my dad specifically the evening and night carers who go above and beyond their duties to ensure my dad is comfortable, safe and happy. They also, interact very well with my dad and the rest of our family ensuring that all
requests are carried out as asked.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Winston F (Husband of Client) published on 31 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Nine months assisting with the care of a terminally ill lady, by way of four visits daily, seven days a week, and greatly appreciated by her husband, sister and her own family.
A team of grand ladies and girls, who always showed dedication and understanding, sometimes under difficult circumstances.
Some were exceptional and went the extra mile, both attending to the patient's physical needs and raising her declining morale, and indeed also that of her family.
Sadly they often seemed to work under stressful conditions, time constraints and other factors which contributed to making their life more difficult than perhaps was necessary.
Overall, well-done everybody concerned; you will be remembered with affection for a long time to come.


Thank you

Reply from Naeem Khan at APT Care Ltd Luton

We constantly strive to provide the very best service.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.6 (9.570)

Overview of Review Score

The Review Score of 9.6 (9.570) out of 10 for APT Care Ltd Luton is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.570 for APT Care Ltd Luton is calculated as follows: ( (104 Excellents x 5) + (16 Goods x 4) + (9 Satisfactorys x 3) + (6 Very Poors x 1) ) ÷ 135 Ratings = 4.57

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for APT Care Ltd Luton is based on 21 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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