APT Care Ltd Luton

24 Titan Court, Laporte Way, Luton LU4 8EF
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9.8 30 Reviews
  • APT Care Ltd Luton, Luton
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Care Provided by APT Care Ltd Luton

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Good to Know

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APT Care Ltd Luton Reviews (30)

9.8

APT Care Ltd Luton has a Review Score of 9.8 (9.764) out of 10, based on 24 reviews in the last 2 years.
Over all time APT Care Ltd Luton has 30 reviews.

Overall Experience
  • 21
  • 6
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Date Published
  • 30
  • 5
  • 17
  • 24
  • 6
Reviewer Connection to APT Care Ltd Luton
  • 7
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Total of 30, showing 1-20
Review from Eleanor D (Client) published on 2 February 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have been receiving care from APT staff for sometime now.
Due to their empathy and care, with the addition of physio treatment, I have progressed from being bed bound and in constant pain, to this week walking up and down stairs. I walk well with a frame as well.
I know I shouldn't name individuals
but I must mention the excellent care that I receive from Sweena and Gulmeet (sp) in particular and consider them my 'regular carers' knowing more about my care needs than I do at times!
I also receive regular care from Marlina (sp) and Pavan who are both great to see at the start and end of the day. I very much look forward to seeing familiar faces and definitely feel that this has contributed to my positive mobility progress.
As I pay in full for my care package, value for money is very important to me.
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Review from Stephanie I (Niece of Client) published on 23 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
A big thankyou to all the girls and staff at APT care for the continued care of my Aunt.You always show her great respect and kindness.I would be lost without you all as I can only visit her twice aweek.
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Review from M D (Daughter of Client) published on 12 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Just wanted to say a huge thank you to the care provided for my mum. All the carers maintained mums dignity and respect.
They were on time appropriately trained and took great care. I never felt the staff were rushing in any way. In the short time the care was provided to mum the staff got to know mum
really well and made sure she was left content and comfortable.
The staff were competent in giving the medication and referred to the records on their phone to check for any changes.
They always checked if there was anything else we needed doing before leaving.
We only had one isolated incident with a particular carer but that was no reflection on the rest of the staff who work so hard.
Thank you once again to all staff and management.
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Review from P B (Daughter of Client) published on 18 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
APT Care have been really great with my elderly Father who has had a stroke and has mobility issues. They even managed to find him Punjabi speakers, which was a bonus. They are kind, caring and treat him with respect and maintain his dignity.They help him with breakfast, heating up food and snacks as
well as helping him shower in the morning.The carers come in 4 times a day. Unfortunately we couldn't get the times we wanted. They come at 7 am, 11 am for lunch , 4 pm for evening and 6.30-7pm for bed time, which isn't ideal. The staff keep me informed of anything that crops up, which is very reassuring. APT have given us peace of mind.
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Review from S I (Niece of Client) published on 17 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt has carers visit 4 times a day as she is bedriden most of the time.She is double incontinent .This is a horrible job for anyone, but the girls are always kind and treat her with respect, and she is spotlessly clean when ever I visit..I can check up on the APT log in site.anytime if I want to
see what she has had for lunch and if there are any concerns.The office staff are also very helpful if I have any problems.They contact me when ever they have any concern.Many thanks to Nikish,Sasi and the office girls at APT office in Luton.Also a big thankyou to Shumaila ,Ahraz, Syeda, Asrat, Lubna, Mandeep Leyla ,Akwinder, and any of the relief girls.
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Review from L F (Brother of Client) published on 4 July 2025 Submitted via Website • Report
Overall Experience 3.0 out of 5
APT CARE has been improving it's standard from what I can see. The communication between ourselves and the staff also seems to be improving and long may it continue.
I am still waiting for additional feedback from my brother and sister in law and will let you know of any further information given
to me.
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Review from A M (Daughter of Client) published on 16 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very kind , reliable , caring uplifting carers . Always such a warm welcome in the morning . Show genuine care for the patient . Listened and were responsive to our request to move the visit to later in the morning .
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Review from Amin K (Son of Client) published on 5 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am fully satisfied with the care that we received from APT care. Carers are wonderful, they are on time, do their job nicely for my father. No concerns. I would like to mention one of the office staff Rubana who always hands on whatever we raise any concerns. She was friendly for the assessment and
handling care needs.
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Review from Mark S (Relative of Client) published on 29 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since my father in law returned from his last bout of illness in hospital in March, he has been bed bound and requires 3 X2 people per day to help look after him. The help and assistant they have have him could not have been better. They take a great deal of care and attention in looking after him and
they always treat him as a human being and always talk to him. His needs are complex, not only his he bed bound, he must be 20 stone in weight and a dead weight, he also has a stoma and a catheter to be managed. If the staff are delayed they always ring us and let know when they're likely to arrive.
The people who look after him Im sure you'll be able find these for us and please thank them as well. Regards
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Review from Eman A (Daughter of Client) published on 29 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to comment about father, the usual carers they all great, excellent and they treat father with respect and love , especially one lady she is amazing we are so lucky to have her looking after father, she have a heart of gold I really feel that father in good hands when she is around
They
all make father feel loved and have more than one daughter
Thank you all
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Review from Colin B (Client) published on 29 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been relying on this company for a few years and find them diligent, friendly, efficient and helpful. They do their jobs excellently, sometimes under difficult circumstances. Nothing is too much and their cups of tea are marvellous. 3 staff members in particular 10/10
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Review from T R (Son of Client) published on 23 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We've had a wonderful experience with APT Care Ltd. The caregivers have been compassionate, professional, and incredibly attentive to my mother's needs. They treated her with kindness and respect, and it gave our family great peace of mind knowing she's in such capable hands. We're truly grateful for
the exceptional care and support they provided.
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Review from Zahir N (Client) published on 12 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am receiving care from APT for more than one year, I am fully satisfied with the company and carers, they come regularly, they all go above and beyond. They all help me in things I can't do.
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Review from Diane C (Sister of Client) published on 8 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Carers turn up promptly each day and are very efficient and caring. My brother is very pleased as he has the same carer each morning who chats to him and makes him feel well cared for. Breakfast is dealt with efficiently
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Review from A U (Son of Client) published on 28 April 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
my mother is about 90 years of age Apt care looking after my mother.
i am very happy with their services
Hope they continue best of their ability
they always on agreed time.
my mother is very satisfy with all the carers.
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Review from Theresa C (Wife of Client) published on 28 April 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Carers are helpful and friendly. Respectful of our home. Converse well with the patient to ensure his needs are met. Very happy with this service.
The Co ordinator handled the appointments in a very professional manner.
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Review from M C (Client) published on 26 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
APT care is excellent care service. I am very happy with their service. I like their carers, specially two carer inparticular, they are the best. Thanks for their service whatever they do for me. I am thankful.
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Review from Alan A (Son of Client) published on 19 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I find APT both trustworthy and above all efficient in their delivery of my mother's (living with dementia) daily healthcare needs. They act respectfully towards my mother and also show respect in her living area. For the most part they keep regular times and always inform me if on occasion they may
arrive a little later. They are always cheerful and communicate well with my mother.
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Review from Hedley P (Husband of Client) published on 12 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife has been receiving care from APT Care for nearly a year. The carers have been very helpful and friendly, especially the afternoon and evening team. We are both very happy with the care that my wife has received.
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Review from M M (Son of Client) published on 24 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers are very helpful and attentive, they never fail to put a smile on my father's face. They are also very respectful to me and my family and communicate efficiently in regards to my father's care.
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Current Review Score: 9.8 (9.764)

Overview of Review Score

The Review Score of 9.8 (9.764) out of 10 for APT Care Ltd Luton is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.764 for APT Care Ltd Luton is calculated as follows: ( (115 Excellents x 5) + (17 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 140 Ratings = 4.764
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for APT Care Ltd Luton is based on 23 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Feb 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Frequently Asked Questions about APT Care Ltd Luton

How many Carers does APT Care Ltd Luton employ?

APT Care Ltd Luton employs 102 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact APT Care Ltd Luton to verify any information. View our terms and conditions. APT Care Ltd Luton has an Basic Service - more info.