APT Care Ltd Luton

24 Titan Court, Laporte Way, Luton LU4 8EF
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9.6 26 Reviews
  • APT Care Ltd Luton, Luton
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Care Provided

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Good to Know

Group/Owner

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APT Care Ltd Luton Reviews (26)

Total of 26, showing 1-20
9.6

APT Care Ltd Luton has a Review Score of 9.6 (9.570) out of 10, based on 23 reviews in the last 2 years. Over all time APT Care Ltd Luton has 26 reviews.

Overall Experience

  • 17
  • 6
  • 1
  • 0
  • 2

Date Published

26
12
20
23
3

Review from L F (Brother of Client) published on 4 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

APT CARE has been improving it's standard from what I can see. The communication between ourselves and the staff also seems to be improving and long may it continue.
I am still waiting for additional feedback from my brother and sister in law and will let you know of any further information given
to me.

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Review from A M (Daughter of Client) published on 16 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very kind , reliable , caring uplifting carers . Always such a warm welcome in the morning . Show genuine care for the patient . Listened and were responsive to our request to move the visit to later in the morning .

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Review from Amin K (Son of Client) published on 5 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am fully satisfied with the care that we received from APT care. Carers are wonderful, they are on time, do their job nicely for my father. No concerns. I would like to mention one of the office staff Rubana who always hands on whatever we raise any concerns. She was friendly for the assessment and
handling care needs.

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Review from Mark S (Relative of Client) published on 29 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my father in law returned from his last bout of illness in hospital in March, he has been bed bound and requires 3 X2 people per day to help look after him. The help and assistant they have have him could not have been better. They take a great deal of care and attention in looking after him and
they always treat him as a human being and always talk to him. His needs are complex, not only his he bed bound, he must be 20 stone in weight and a dead weight, he also has a stoma and a catheter to be managed. If the staff are delayed they always ring us and let know when they're likely to arrive.
The people who look after him Im sure you'll be able find these for us and please thank them as well. Regards

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Review from Eman A (Daughter of Client) published on 29 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to comment about father, the usual carers they all great, excellent and they treat father with respect and love , especially one lady she is amazing we are so lucky to have her looking after father, she have a heart of gold I really feel that father in good hands when she is around
They
all make father feel loved and have more than one daughter
Thank you all

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Review from Colin B (Client) published on 29 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been relying on this company for a few years and find them diligent, friendly, efficient and helpful. They do their jobs excellently, sometimes under difficult circumstances. Nothing is too much and their cups of tea are marvellous. 3 staff members in particular 10/10

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Review from T R (Son of Client) published on 23 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We've had a wonderful experience with APT Care Ltd. The caregivers have been compassionate, professional, and incredibly attentive to my mother's needs. They treated her with kindness and respect, and it gave our family great peace of mind knowing she's in such capable hands. We're truly grateful for
the exceptional care and support they provided.

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Review from Zahir N (Client) published on 12 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am receiving care from APT for more than one year, I am fully satisfied with the company and carers, they come regularly, they all go above and beyond. They all help me in things I can't do.

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Review from Diane C (Sister of Client) published on 8 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers turn up promptly each day and are very efficient and caring. My brother is very pleased as he has the same carer each morning who chats to him and makes him feel well cared for. Breakfast is dealt with efficiently

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Review from A U (Son of Client) published on 28 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

my mother is about 90 years of age Apt care looking after my mother.
i am very happy with their services
Hope they continue best of their ability
they always on agreed time.
my mother is very satisfy with all the carers.

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Review from Theresa C (Wife of Client) published on 28 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers are helpful and friendly. Respectful of our home. Converse well with the patient to ensure his needs are met. Very happy with this service.
The Co ordinator handled the appointments in a very professional manner.

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Review from M C (Client) published on 26 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

APT care is excellent care service. I am very happy with their service. I like their carers, specially two carer inparticular, they are the best. Thanks for their service whatever they do for me. I am thankful.

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Review from Alan A (Son of Client) published on 19 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I find APT both trustworthy and above all efficient in their delivery of my mother's (living with dementia) daily healthcare needs. They act respectfully towards my mother and also show respect in her living area. For the most part they keep regular times and always inform me if on occasion they may
arrive a little later. They are always cheerful and communicate well with my mother.

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Review from Hedley P (Husband of Client) published on 12 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been receiving care from APT Care for nearly a year. The carers have been very helpful and friendly, especially the afternoon and evening team. We are both very happy with the care that my wife has received.

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Review from M M (Son of Client) published on 24 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are very helpful and attentive, they never fail to put a smile on my father's face. They are also very respectful to me and my family and communicate efficiently in regards to my father's care.

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Review from Eleanor D (Client) published on 21 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Ì have been receiving care from APT staff for nearly 6 months.
I am generally pleased with the care I have received. It's a shame I can't name names as I do feel there is a difference. My regular morning team work so well together (almost telepathic!) Others throughout the day I would love to post
by name.

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Review from David B (Husband of Client) published on 17 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have frequent carers of APT for my wife. They are both very careful handling her as she bruises easily. She enjoys their good sense of humour and teach each other new words in their respective languages often. They are both professional, kind and courteous and carry out the early morning call which
is the important one as it involves body and hair washes and they leave her feeling refreshed and comfortable for the rest of the day.

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Review from G U (Partner of Client) published on 14 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had APT Care since she came out of hospital in January. We have been really pleased with the excellent care provided by your company.
We have generally had the same carers but also due to days off and holiday coverage the replacement carers have been excellent as well.
One lady has covered
several times and we have found her very helpful courteous respectful and done everything we have asked her to assist us.
We would recommend APT as a well-run and very helpful company.

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Review from Derek C (Friend of Client) published on 10 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have a great team of carers that come to my friend for her needs especially four of the ladies. They come a good distance to deliver her care and it's very much appreciated what they have to do and put up with.

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Review from L G (Wife of Client) published on 30 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for giving my mom the best end-of-life care she deserved she was happy with the vigilance and the compassion of the carers. Thank you for loving her and caring for her when we could not. Your service was excellent and we are forever grateful. Thank you and God bless you.

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Current Review Score: 9.6 (9.570)

Overview of Review Score

The Review Score of 9.6 (9.570) out of 10 for APT Care Ltd Luton is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.570 for APT Care Ltd Luton is calculated as follows: ( (104 Excellents x 5) + (16 Goods x 4) + (9 Satisfactorys x 3) + (6 Very Poors x 1) ) ÷ 135 Ratings = 4.57

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for APT Care Ltd Luton is based on 21 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Frequently Asked Questions about APT Care Ltd Luton

What Type of Services does APT Care Ltd Luton offer?

APT Care Ltd Luton offers Home Care.

How many Carers does APT Care Ltd Luton employ?

APT Care Ltd Luton employs 102 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact APT Care Ltd Luton to verify any information. View our terms and conditions. APT Care Ltd Luton has an Basic Service - more info.