Ground Floor, 13-17 All Hallows Road, Bispham, Blackpool FY2 0AS
Group : Sevacare (UK) Ltd
Person in charge: Sarah Morrell (Manager)
Type of Service: Home Care Agency (Privately Owned)
Provides Carers directly to the general public: Yes
Number of Carers: 50
Services Offered: 24 Hour Care • Adult Care (18+) • Personal Care (on a contracted hours basis)
Care Offered: Dementia • Domestic Services / Home Help • Elderly Care • Learning Disability • Palliative Care • Physical Disability • Sensory Impairment
Latest Care Quality Commission* Report on Synergy Homecare - Blackpool Branch: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 4 (maximum of 10) for Synergy Homecare - Blackpool Branch is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Synergy Homecare - Blackpool Branch in Google's Search Results - more info
b) The score for the number of positive Reviews is 0 out of 5 from 0 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4 for Synergy Homecare - Blackpool Branch is calculated as follows: ( (3 Excellents x 5) + (2 Goods x 4) + (1 Very Poors x 1) ) ÷ 6 Ratings = 4
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.
The 0 Points relating to the number of positive Reviews for Synergy Homecare - Blackpool Branch is based on 0 positive Reviews in the last 24 months and is calculated as follows:
0 = 0
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Synergy Homecare - Blackpool Branch has a Review Score of 4 (4.000) from 1 Reviews
Review submitted from a Website Submission by Michelle W (Mother of Client) on Tuesday 25 July 2017. Relates to June 2017.
I would not recommend this company to anyone, ever. They will not help you if you make a complaint about one of their carers. Instead, the managers will serve you with a notice of termination of your care package. The managers are rubbish, but the normal carers are excellent, except one, who I banished from the house. But instead of finding us another carer to replace this one who is banned permanently, with another driver just for 30 minutes every morning at 07:00 am until 07:30 am, they served us with a notice to find another care provider. They do not have loyalty to service users, and they don't appear to respect our wishes.
How likely would you be to recommend Synergy Homecare - Blackpool Branch? Extremely Unlikely
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Treated with Dignity
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