Broomfield Care Home Care Services

Suite 1 & 2, Innsworth Business Centre, Innsworth Lane, Gloucester GL3 1DL

Broomfield Care Home Care Services
Broomfield Care Home Care Services
Broomfield Care Home Care Services

Broomfield Care can offer answers to numerous care in the home needs, committed to helping older people and adults with a disability to remain independent through a programme of discreet and professional support.

Care services include many specialist care packages, post-hospital care, dementia care and also palliative care, with complex needs taken on board together with typical daily chores and activities that have become challenging. A bespoke approach is taken to individual needs, with short or long-term services available that are set up to be cost effective without compromising on quality.

Owner : Broomfield Care Limited

Person in charge: Victoria Hall (Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 25

Services Offered: Adult Care (18+) • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Alcohol Dependence (Past or present) • Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Drug Dependence (past or present) • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Latest Care Quality Commission* Report on Broomfield Care Home Care Services: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Reviews

9.6 Broomfield Care Home Care Services has a Review Score of 9.6 (9.613)

The Review Score of 9.6 (maximum of 10) for Broomfield Care Home Care Services is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 27 Reviews over all time. This Average Rating is also the rating value for Broomfield Care Home Care Services in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 10 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.613 for Broomfield Care Home Care Services is calculated as follows: ( (112 Excellents x 5) + (35 Goods x 4) + (12 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 160 Ratings = 4.613

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Broomfield Care Home Care Services is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    18
  • Good
    8
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Broomfield Care Home Care Services?

  • Extremely LIKELY
    21
  • Likely
    5
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    1
  • Extremely UNLIKELY
    0

Reviewer Connection to Broomfield Care Home Care Services

  • Daughter of Client/Service User
    10
  • Client / Service User
    7
  • Son of Client/Service User
    4
  • Wife of Client/Service User
    2
  • Daughter-in-law of Client/Service User
    1
  • more

I contacted Broomfield Care Home Care Services as an emergency. Fell and broke wrist and right elbow. My husband was away and I needed immediate help for washing, bathing and evening meal preparation. Their care was superb. They came out the following day and fitted me around their busy schedule. They were prepared to do anything within their 45 minutes time slot. Their care and attention and consideration and friendliness were second to none.

How likely would you be to recommend Broomfield Care Home Care Services? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Broomfield care looked after my mum for over 2 years until she died in June 2017.

I found them very supportive and caring with looking after her. Which also helped me knowing she was safe and happy.

They also helped me with any meeting (and advice) with social care and organised help/care needed from her GP and the district nurses. This all meant that mum could be where she wanted in her own home. Mum got used to the lovely staff at Broomfield coming in to help and whilst it wasn't the same carers every day, mum felt happy and safe with the team involved.

How likely would you be to recommend Broomfield Care Home Care Services? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Staff: Good

Care / Support: Good

Management: Excellent

Treated with Dignity: Good

Value for Money: Good

Amazing care and kindness shown to my parents and me. Staff knew exactly what care needs were needed. They all treated my parents kindly, friendly and with genuine care and understanding. My parents who are 86 and 87 could understand all carers and enjoyed their visits. The offices were fabulous and there was no doubt that caring was their priority. What a refreshing change to find and great value for money. I will definitely be using them again.

How likely would you be to recommend Broomfield Care Home Care Services? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Dad was quite reluctant to accept any care as he had always been quite strongly independent. His Multiple System Atrophy meant that a point came when he had to accept help.
Broomfield Care came with a recommendation and over a two year period helped with his bathroom needs and continued until and beyond the point he needed palliative care.
He warmed to all Broomfield's carers and so did we. Without exception, they arrived on time, were dedicated and cheerful. We could not have expected more from them.

How likely would you be to recommend Broomfield Care Home Care Services? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I was very satisfied with care received from Broomfield Care Home Care Services. I have no complaints to make and would be happy to recommend them and have them care for me again in the future if needed.

How likely would you be to recommend Broomfield Care Home Care Services? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

Most of the staff are very understanding of the client's needs but a few need to be checked on so the care plan is carried out.

How likely would you be to recommend Broomfield Care Home Care Services? Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Satisfactory

Management: Good

Treated with Dignity: Good

Value for Money: Satisfactory

Excellent service.

How likely would you be to recommend Broomfield Care Home Care Services? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Highly professional, respectful, caring, warm and friendly.

How likely would you be to recommend Broomfield Care Home Care Services? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

All the staff were warm and compassionate with mum and enabled her to stay safely at home for longer than we hoped. They were kind and supportive with my sister and I too.

How likely would you be to recommend Broomfield Care Home Care Services? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I found Broomfield Care to be very responsive to my mother's needs. She had confidence in their carers and was always pleased to see them. The care provided was good and friendly. I had cause to complain about the administration of medication being missed occasionally, this was dealt with professionally and to my satisfaction.
My mother was in and out of hospital throughout the period covered by Broomfield carers. This must have caused havoc with their carers rotas at times, but they always responded to my requests without query.

How likely would you be to recommend Broomfield Care Home Care Services? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Satisfactory

Treated with Dignity: Excellent

Value for Money: Good

Although the company were spoken to many times, my mother was left with no milk all day.
Medicine dispenser not working, staff told the office but not me - who could sort it out.
Medication was going to be incorrectly administered, but my mother corrected them.
Food bin was requested to be emptied as necessary. Rarely done, often growing.
Bin in the toilet for incontinence pads not emptied.
Hearing aid often not put in.
Sandwich was given for lunch one day and then no supper was left.
Clear instructions on the notice board to help staff as much as possible. Anyone new only had to read requirements.
This is for an 81-year-old, frail, of poor mobility, poor health, weighing 6 1/2 stone, with dementia.

How likely would you be to recommend Broomfield Care Home Care Services? Unlikely

Average Rating: 

 3.3 out of 5

Overall Standard: Satisfactory

Staff: Good

Care / Support: Poor

Management: Satisfactory

Treated with Dignity: Excellent

Value for Money: Satisfactory

I am extremely satisfied with my son's care package with the above agency. He has continued to be a happy person and has a good rapport with all the caring staff who attend to him.

How likely would you be to recommend Broomfield Care Home Care Services? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

All carers friendly and helpful.

How likely would you be to recommend Broomfield Care Home Care Services? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

Object to being met with "who are you" by people we employ. "Hello I am the carer, have we met before" is more polite.

They never complete the criteria of light housework, rather have a nice chat.

How likely would you be to recommend Broomfield Care Home Care Services? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Good

Value for Money: Satisfactory

Helpful, professional and sympathetic care, small enough to still give the personal touch. Very flexible when changes to usual care pattern are required.

How likely would you be to recommend Broomfield Care Home Care Services? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

From the very first point of contact by telephone, I was made to feel important and that my mother would be given support and help. All arranged over a very short space of time. Every carer over 6 weeks, day and evening, was lovely, friendly and gentle. The Broomfield system and approach made me feel very confident that this was the best service and meant my mother could remain in her own home whilst she recovered. Many carers took extra time to make the contact personal and put my mother at the centre of the care.

How likely would you be to recommend Broomfield Care Home Care Services? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Very professional and reliable company. My parents were quite at ease with these "strangers" coming into their home and liked them immediately. Thorough daily logs were religiously recorded and the family could not have been more relaxed and trusting of the Broomfield carers!

How likely would you be to recommend Broomfield Care Home Care Services? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Every member of staff involved in the care of my mother provided an excellent level of service. They were always courteous, cheerful and treated my mother with respect. She always looked forward to the visits and enjoyed the general social interaction.

How likely would you be to recommend Broomfield Care Home Care Services? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

This care service was excellent, the carers were efficient and extremely pleasant. Time keeping was variable and the care was costly but fair value for money. Would recommend this company but many single dwelling customers would have difficulty in paying for the service. It was worth the money and the carers were willing to help cover small tasks e.g (put washing out or taken in). Have received care provided by NHS but this was far better.

How likely would you be to recommend Broomfield Care Home Care Services? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Satisfactory

Treated with Dignity: Excellent

Value for Money: Satisfactory

The care and professionalism and being so helpful in getting us some advice and grab rails and non-slip bath mat, altogether a very pleasant company and very nice people.

How likely would you be to recommend Broomfield Care Home Care Services? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Broomfield Care Home have always been responsive to the care needs of my parents and have at certain times bent over backwards to accommodate their needs and changing circumstances.

How likely would you be to recommend Broomfield Care Home Care Services? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

They were very good.

How likely would you be to recommend Broomfield Care Home Care Services? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I would like carers to be on the time I requested or near to it, as sometimes they arrive 1 ½ sometimes later than the requested time of 9am. I would also like them to check the fridge and dispose of any out of date food when making sandwiches.

How likely would you be to recommend Broomfield Care Home Care Services? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Satisfactory

Staff: Good

Care / Support: Good

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

The carers are friendly, courteous and mindful of my needs. I am completely satisfied with my care.

How likely would you be to recommend Broomfield Care Home Care Services? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Good

Value for Money: Good

Very happy with the service provided by Broomfield Care Home Care Services.

How likely would you be to recommend Broomfield Care Home Care Services? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Each time we have had careers for holidays I have been more than pleased with the ladies. They treat dad with great respect as he's 100 on April 13th. Very happy with the service.

How likely would you be to recommend Broomfield Care Home Care Services? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Fairly good, did not arrive once.

How likely would you be to recommend Broomfield Care Home Care Services? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Staff: Satisfactory

Care / Support: Good

Management: Satisfactory

Treated with Dignity: Excellent

Value for Money: Good

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Job Vacancies

Staff Profiles

Vicky

Vicky Hall

Job Title: Company Owner and Manager

Joined: 2009

Description:

Vicky Hall, owner of Broomfield Care, has over 20 years’ experience at the sharp end of caring. She has provided care and support in a variety of different roles, from working with vulnerable adults and children in care, to working in care homes for the elderly and for people with learning disabilities.

Vicky established Broomfield Care at the beginning of 2008. Shortly before this her Grandmother had become older and needed additional support. However when Vicky tried to organise home care for her, she couldn’t find a company that matched up to her high expectations of quality care, delivered by dedicated and committed staff.

Vicky then decided to set up her own business providing care for others at the level she believed everyone was entitled to. She named the company after the hamlet her Grandmother had lived in, Broomfield in Kent.

At Broomfield Care Vicky is supported by a hand-picked team of dedicated, committed and highly-skilled professionals.

Natalie

Natalie Clegg

Job Title: Business Manager

Joined: 2009

Description:

My previous work experience has been in the corporate environment, telecoms and banking more specifically. I began as a fraud analyst in 1999 and then moved into banking in 2002, working in the sector for some time.
I have been involved at Broomfield Care since its beginnings as the Business Manager, and have been fortunate enough to be part of the experience in seeing it grow into the successful business we are today. My role is all encompassing from the business perspective, dealing with the everyday administration to dealing with the financial aspects of the company. Its ethos and founding roots are carried throughout the company with an excellent team in place. It is a fun, energetic place to work with opportunities to grow along with the company and be part of something very different.

Debbie

Debbie Teboe

Job Title: South Area Care Manager

Joined: 2014

Description:

I have been a qualified nurse for over 30 years and have worked in a variety of roles ranging from student nurse to area manager, working in hospitals, care homes and domiciliary settings. A lot of my career has been working with people who have a learning disability or mental health problems plus working in nursing homes for older people. My interests include travelling, reading, spending time with my family and eating out. I would describe myself as positive, hard-working and committed to providing a service of the highest standard.

Lisa

Lisa Stoddart

Job Title: North area Care Manager

Joined: 2013

Description:

Before joining Broomfield Care in April 2013, I worked as a nurse for the NHS for 21 years both in the acute setting and community and latterly as a Diabetes Specialist Nurse.
Broomfield Care has an exceptional positive attitude towards staff members, which in turn leads to exceptional positive care.

Sharon

Sharon Middlemore

Job Title: Support Co-ordinator

Joined: 2012

Description:

I have worked in care 5 years and have been with Broomfield care for just over a year now.
When starting here I was made to feel very welcome by staff and service users which meant a lot to me as I was pregnant and I had full support the whole way through and still have the support now.
Broomfield Care as a whole are caring and thoughtful, I'm glad to be part of the team.

Anne

Anne Loomes

Job Title: Nurse Professional

Joined: 2013

Description:

I started my nursing training when I was 18yrs old at Gloucester Royal Hospital and continued working there until 2010.
The last 30 years I worked at Ermin House, which cared for people with Neurological diseases.
I have worked for Broomfield Care since the early part of 2013; I enjoy the variation of the job and meeting new people.

Vicki

Vicki Beal

Job Title: Support Worker

Joined: 2013

Description:

Before joining Broomfield Care, I worked as a Carer in London for 3 years, I love my job and could never imagine doing anything else.
Everyone at Broomfield Care both staff and service users are truly the most lovely people I have ever met and I feel very privileged to be a part of such a great team.

Phillips

Phillips Sue

Job Title: Support Worker

Joined: 2013

Description:

I have had many years experience in care work, 12 of them were in a private care home, and then I went out and worked in care in the community.
I love my job with Broomfield care, we are a great bunch, that all get on well, we also have a very understanding boss, our work rota is fair and very varied.
We have a lovely bunch of service users that appreciate all that we do for them and always look forward to seeing us

Claire

Claire Weston

Job Title: Support Worker

Joined: 2013

Description:

During my education degree, my placements were at a special needs primary school which led me into working as a support worker and then team leader at a residential home for adults with learning disabilities, supporting them in daily living activities, school/college and community access.
I moved to Gloucester where I now work as a health care assistant at a neurological rehabilitation unit, and also do some 1:1 care for ventilated patients and I have just started my nursing degree. #I joined Broomfield Care at the end of August 2013, as it complimented my nursing training. I thoroughly enjoy working with everyone we look after because I get a great satisfaction from supporting people to maintain there independence and be able to stay in their own homes

Sue

Sue Hocking

Job Title: Support Worker

Joined: 2012

Description:

I have vast experience with working with the elderly from palliative care to re-enablement with Gloucestershire County Council.
I now work full time for Broomfield Care where I can use my experience and training.
I really enjoy working at Broomfield care due to the variety of service users and love the role of helping people