Broomfield Care Home Care Services

Unit R3, Innsworth Technology Park, Innsworth Lane, Gloucester GL3 1DL
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9.8 108 Reviews
  • Broomfield Care Home Care Services, Gloucester
Broomfield Care can offer answers to numerous care in the home needs, committed to helping older people and adults with a disability to remain independent through a programme of discreet and professional support.

Care services include many specialist care packages, post-hospital care, dementia care and also palliative care, with complex needs taken on board together with typical daily chores and activities that have become challenging. A bespoke approach is taken to individual needs, with short or long-term services available that are set up to be cost effective without compromising on quality.
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Care Provided

Types of Home Care

  • Visiting Care

Minimum Visit Duration (Visiting Care)

  • 15 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £28 – £31

Weekday 7am - 10pm


15 minutes - £21.75
30 minutes - £24.00
45 minutes - £26.00
1 hour - £28.00


Weekends 7am - 10pm


15 minutes - £22.75
30 minutes - £27.00
45 minutes - £29.00
1 hour - £31.00

These prices are only a guideline, please contact Broomfield Care Home Care Services to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Broomfield Care Limited

Person in charge

  • Victoria Hall (Manager)

Broomfield Care Home Care Services Reviews (108)

9.8

Broomfield Care Home Care Services has a Review Score of 9.8 (9.753) out of 10, based on 13 reviews in the last 2 years.
Over all time Broomfield Care Home Care Services has 108 reviews.

Overall Experience
  • 82
  • 23
  • 3
  • 0
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Date Published
  • 108
  • 1
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  • 13
  • 95
Reviewer Connection to Broomfield Care Home Care Services
  • 41
  • 27
  • 17
  • 6
  • 4
  • 2
  • 2
  • 2
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  • 1
  • 1
  • 1
Total of 108, showing 41-60
Review from Jane H (Daughter of Client) published on 4 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
All of the carers are lovely with my parents. As well as the care they provide my dad, they are also lovely company for Mum and Dad. The staff in the office are always very responsive and supportive. I would happily recommend to others.
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Review from June R (Client) published on 3 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been receiving care from Broomfield for over 6 years and I would certainly recommend the company. The manager is caring, hands-on and passionate about the care the company provides. These qualities are reflected in her staff and carers who are competent, caring, helpful and friendly.
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Review from Geoff G (Son of Client) published on 3 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very impressed with the service in all regards. Very caring and professional. Mum was very apprehensive about the idea of home care beforehand, but instantly took to it and looked forward to their visits.
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Review from R G (Daughter-in-law of Client) published on 13 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother in law was not keen to accept care or had any experience of help. The carers worked with her and helped as appropriate and there grew a mutual respect and appreciation. She never would have managed at home without their care and dedication to her needs.
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Review from C A (Daughter of Client) published on 22 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have used Broomfield Care for my Mum for over two years now and the care she received has been excellent. Even when her needs changed and I asked for more care, they did their very best to accommodate us as soon as they could, always keeping me informed and updated. I felt staff went above and beyond
as they also supported me emotionally on many occasions. I can't speak more highly enough of Broomfield Care. Excellent service.
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Review from C A (Sister of Client) published on 13 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Broomfield has cared for my brother for over three years. In all that time, they have been reliable - arrived on time or on the few occasions when a carer was held up - contacted me.
Cheerful, kind, thoughtful, caring staff - exactly what you hope they will be.
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Review from M P (Son of Client) published on 4 December 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The level of care provided by the staff was very good. I was surprised to learn that Broomfield Care continued to charge fees for 14 days after my father's death. A "14 days notice" was included in the contract, but I thought that in the event of death, this would not (or should not) apply. I cannot
understand the justification for this. The matter has now been resolved.
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Review from I L (Client) published on 25 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I appreciate the friendliness, care and professionalism of all the staff who came to me.
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Review from M B (Daughter of Client) published on 9 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Broomfield Care Home have bee brilliant in supporting me in caring for my mother. I work and study and have children with special needs and so the respite their visits provide me with is immeasurable. Late notice additional care and changes in visit times have also been organised without fuss. I would
not be able to do what I do without them.
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Review from J B (Daughter of Client) published on 30 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Broomfield Care Services provided a very professional and caring service. We had absolute confidence in them from the beginning. All the staff were kind, caring and considerate and treated my father with dignity at all times. They often asked how Mum and me were, treating the whole family so thoughtfully.
They were there supporting us during a sad time of my father's failing health and passing.
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Review from G B (Client) assisted by family/friend published on 26 July 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am happy with the service provided by Broomfield Care.
The staff are friendly and helpful and attend punctually.
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Review from M H (Client) published on 19 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very satisfied with my carer. I find her most helpful and willing to undertake any reasonable request for help. She has become not only a carer but a very good friend. I feel very fortunate to have someone so attentive to my needs.
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Review from Doreen R (Daughter of Client) published on 26 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was so impressed with the care Mum received from this company, they went above and beyond the call of duty, I would recommend them to anyone looking for carers for their loved ones and would definitely use their services again if needed.
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Review from Esme E (Client) published on 10 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff are very good. Obviously, some are very special but no duff ones.
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Review from K S (Client) assisted by family/friend published on 10 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Both the office staff and carers are helpful and friendly, nothing is too much trouble for them. The carers themselves are well trained, smart in appearance, punctual and very efficient. I am surprised at what they achieve in the short time that they are in my home.
Broomfield Care was recommended
to me by a friend and I would, in turn, recommend the company to anyone who has the need of personal care.
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Review from Nancy S (Client) published on 6 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
After such a short time it is difficult to assess, but so far satisfactory.
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Review from Karen E (Daughter of Client) published on 24 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All carers are very respectful and focus on Mum. She is now very fond of some of them. I am looking to increase the hours and undoubtedly I will want Broomfield to help. The office team are always very helpful and understanding at difficult times too.
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Review from Heather C (Wife of Client) published on 20 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff friendly, caring and efficient. Lovely to hear that cheery good morning as carers come in on the morning.
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Review from K E (Stepdaughter of Client) published on 17 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff were flexible, happy to do whatever needed doing on each visit. They were good at handling dad, both physically and psychologically.
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Review from David W (Nephew of Client) published on 10 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My elderly Aunt, who lived in Shurdington, was very independent. She loved her home in which she had lived for about 40 years. She had had a healthy life, but at the age of 92, she started to decline rapidly, and could no longer look after herself. She was determined to stay in her own home. I discovered
Broomfield on this website and talked to the Care Manager - an excellent decision. Broomfield put in place a care plan, and we adjusted this as my Aunts needs grew steadily greater.


The Broomfield carers were superb - friendly, supportive, efficient, thoughtful, reliable, and supremely professional. They communicated exceptionally well with my Aunt who grew very fond of them, with the NHS staff involved, and with me as Next of Kin. They were with her at her very end, and I am eternally grateful to them.


My only regret is that my Aunt and I didn’t talk to Broomfield a couple of years before her decline set in. I’m sure she would have benefited hugely from their service.

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Current Review Score: 9.8 (9.753)

Overview of Review Score

The Review Score of 9.8 (9.753) out of 10 for Broomfield Care Home Care Services is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.753 for Broomfield Care Home Care Services is calculated as follows: ( (66 Excellents x 5) + (6 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 77 Ratings = 4.753
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Broomfield Care Home Care Services is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Oct 2018

Overall Good

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (3)

Meet the Team (4)

Vicky

Vicky Hall

Job Title: Company Owner and Registered Manager Joined: 2009

Vicky Hall, the owner of Broomfield Care, has over 20 years of experience at the sharp end of care. She has provided care and support in a variety of different roles, from working with vulnerable adults and children in care to working in care homes for the elderly and for people with learning disabilities.


Vicky established Broomfield Care at the beginning of 2008. Shortly before this her Grandmother had become older and needed additional support. However, when Vicky tried to organise home care for her, she couldn’t find a company that matched up to her high expectations of quality care, delivered by dedicated and committed staff.


Vicky then decided to set up her own business providing care for others at the level she believed everyone was entitled to. She named the company after the hamlet her Grandmother had lived in, Broomfield in Kent.


At Broomfield Care, Vicky is supported by a hand-picked team of dedicated, committed and highly-skilled professionals.

Sarah

Sarah Cooper

Job Title: Care Manager Joined: 2020

I am Sarah and I am the Care Manager for Broomfield Care. I have been working in the care sector since 2009 and have experience in many aspects of healthcare such as Dementia Care, End of Life care, Complex care needs, Acquired Brain Injury, Cancer and life-limiting illness treatment and Elderly care. I am passionate about working with people to increase independence and enable people to remain in their own homes for as long as they can!

Charlotte

Charlotte Greener

Job Title: Deputy Manager Joined: 2021

I joined Broomfield Care last year but the welcoming spirit of the team here makes you feel like part of the furniture!

I have been working within the care sector since I left school at 18 with particular experience working with
Dementia, End of Life and Elderly Care. In between this increasing my business knowledge within the recruitment sector


I love the vast variety of people we interact with on a day to day basis making no one day the same! I find myself emotionally invested in the brilliant care that I have observed Broomfield Care provide, promoting person-centred care and independence within one home.


In the near future, I am looking forward to supporting the business in both the community and within the office to spread more Broomfield magic around Gloucestershire ??"

Sue

Sue Hocking

Job Title: Support Worker Joined: 2012

I have vast experience with working with the elderly from palliative care to re-enablement with Gloucestershire County Council.
I now work full time for Broomfield Care where I can use my experience and training.
I really enjoy working at Broomfield care due to the variety of service users and love the role of helping people.

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