Although the company were spoken to many times, my mother was left with no milk all day.
Medicine dispenser not working, staff told the office but not me - who could sort it out.
Medication was going to be incorrectly administered, but my mother corrected them.
Food bin was requested to be emptied as necessary. Rarely done, often growing.
Bin in the toilet for incontinence pads not emptied.
Hearing aid often not put in.
Sandwich was given for lunch one day and then no supper was left.
Clear instructions on the notice board to help staff as much as possible. Anyone new only had to read requirements.
This is for an 81-year-old, frail, of poor mobility, poor health, weighing 6 1/2 stone, with dementia.
