Broomfield Care Home Care Services

Unit R3, Innsworth Technology Park, Innsworth Lane, Gloucester GL3 1DL
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9.8 108 Reviews
  • Broomfield Care Home Care Services, Gloucester
Broomfield Care can offer answers to numerous care in the home needs, committed to helping older people and adults with a disability to remain independent through a programme of discreet and professional support.

Care services include many specialist care packages, post-hospital care, dementia care and also palliative care, with complex needs taken on board together with typical daily chores and activities that have become challenging. A bespoke approach is taken to individual needs, with short or long-term services available that are set up to be cost effective without compromising on quality.
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Care Provided

Types of Home Care

  • Visiting Care

Minimum Visit Duration (Visiting Care)

  • 15 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £28 – £31

Weekday 7am - 10pm


15 minutes - £21.75
30 minutes - £24.00
45 minutes - £26.00
1 hour - £28.00


Weekends 7am - 10pm


15 minutes - £22.75
30 minutes - £27.00
45 minutes - £29.00
1 hour - £31.00

These prices are only a guideline, please contact Broomfield Care Home Care Services to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Broomfield Care Limited

Person in charge

  • Victoria Hall (Manager)

Broomfield Care Home Care Services Reviews (108)

9.8

Broomfield Care Home Care Services has a Review Score of 9.8 (9.753) out of 10, based on 13 reviews in the last 2 years.
Over all time Broomfield Care Home Care Services has 108 reviews.

Overall Experience
  • 82
  • 23
  • 3
  • 0
  • 0
Date Published
  • 108
  • 1
  • 1
  • 13
  • 95
Reviewer Connection to Broomfield Care Home Care Services
  • 41
  • 27
  • 17
  • 6
  • 4
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
Total of 108, showing 81-100
Review from C T (Son of Client) published on 13 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Broomfield Care Home Care Services provided excellent care to my father in what were sometimes challenging circumstances. The staff had a very positive attitude and always did their best to meet his needs.
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Review from Vera B (Client) published on 13 February 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My concern is that I have had a carer which I find has not been able to satisfy my needs with my speech problem, it has been frustrating that I have not been heard even after several attempts. (9/1/18) I know that it can be difficult for some carers to understand but it can be harder still for anyone
with a hearing difficulty.
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Review from Paul Y (Son of Client) published on 13 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff have been excellent always friendly, calm, caring and compassionate. They always treated mum and dad with respect and dignity.
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Review from B E (Client) published on 9 February 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am quite happy with the carers who come to me. They are always polite and on time although I realise that this would be difficult and another thing I would like a later slot to be put to bed 7pm is rather early!! However, all in all I am very happy with the carers.
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Review from M B (Daughter of Client) published on 9 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad was cared for by care staff from Broomfield Care Home Care Services. He was a difficult man with high standards. The staff from Broomfield Care showed kindness and treated him with dignity. They were professional in their work. Any concerns about his physical wellbeing were passed on to senior
staff and to myself. Senior staff would contact me with their concerns and I was very impressed with this.
Nothing was too much trouble for them. I would certainly use their services again and would be happy to recommend them to friends/family.
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Review from Shirley I (Wife of Client) published on 9 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my husband received was very professional, caring, kind and considerate nothing is too much trouble. The love and concern was beyond measure not only to my husband but also to me. I was always informed of everything and advised of what might help me with the care. Any time I asked a question
they found the time to talk to me. To me, they were my friends. I miss my husband more than anything in the world but I also miss the carers smiling faces.
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Review from Brian E (Son of Client) published on 9 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very helpful. Always on the end of the phone when needed and return calls as promised.
Some calls arranged in an emergency at very short notice which helped us immensely.
Mother always happy with her carers.
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Review from Tim G (Son of Client) published on 5 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Care was always person-centred and put mum at the centre of any decisions made and she really looked forward to each visit. She thought very highly of all of her ‘girls’.
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Review from W J (Daughter of Client) published on 13 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Broomfield care looked after my mum for over 2 years until she died in June 2017.


I found them very supportive and caring with looking after her. Which also helped me knowing she was safe and happy.


They also helped me with any meeting (and advice) with social care and organised help/care needed

from her GP and the district nurses. This all meant that mum could be where she wanted in her own home. Mum got used to the lovely staff at Broomfield coming in to help and whilst it wasn't the same carers every day, mum felt happy and safe with the team involved.
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Review from Peter S (Son of Client) published on 6 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad was quite reluctant to accept any care as he had always been quite strongly independent. His Multiple System Atrophy meant that a point came when he had to accept help.
Broomfield Care came with a recommendation and over a two year period helped with his bathroom needs and continued until and beyond
the point he needed palliative care.
He warmed to all Broomfield's carers and so did we. Without exception, they arrived on time, were dedicated and cheerful. We could not have expected more from them.
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Review from M C (Wife of Client) published on 3 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service.
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Review from G B (Son of Client) published on 3 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Highly professional, respectful, caring, warm and friendly.
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Review from L C (Daughter of Client) published on 20 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff were warm and compassionate with mum and enabled her to stay safely at home for longer than we hoped. They were kind and supportive with my sister and I too.
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Review from Robert C (Son of Client) published on 19 January 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I found Broomfield Care to be very responsive to my mother's needs. She had confidence in their carers and was always pleased to see them. The care provided was good and friendly. I had cause to complain about the administration of medication being missed occasionally, this was dealt with professionally
and to my satisfaction.
My mother was in and out of hospital throughout the period covered by Broomfield carers. This must have caused havoc with their carers rotas at times, but they always responded to my requests without query.
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Review from Marie W (Daughter of Client) published on 4 January 2017 Submitted via Website • Report
Overall Experience 3.0 out of 5
Although the company were spoken to many times, my mother was left with no milk all day.
Medicine dispenser not working, staff told the office but not me - who could sort it out.
Medication was going to be incorrectly administered, but my mother corrected them.
Food bin was requested to be emptied
as necessary. Rarely done, often growing.
Bin in the toilet for incontinence pads not emptied.
Hearing aid often not put in.
Sandwich was given for lunch one day and then no supper was left.
Clear instructions on the notice board to help staff as much as possible. Anyone new only had to read requirements.
This is for an 81-year-old, frail, of poor mobility, poor health, weighing 6 1/2 stone, with dementia.
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Review from Gwendoline Y (Client) published on 2 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All carers friendly and helpful.
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Review from J T (Mother of Client) published on 24 November 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am extremely satisfied with my son's care package with the above agency. He has continued to be a happy person and has a good rapport with all the caring staff who attend to him.
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Review from Stephen C (Son of Client) published on 15 November 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very professional and reliable company. My parents were quite at ease with these "strangers" coming into their home and liked them immediately. Thorough daily logs were religiously recorded and the family could not have been more relaxed and trusting of the Broomfield carers!
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Review from Christine H (Daughter-in-law of Client) published on 15 November 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Object to being met with "who are you" by people we employ. "Hello I am the carer, have we met before" is more polite.


They never complete the criteria of light housework, rather have a nice chat.

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Review from Ingrid T (Daughter of Client) published on 14 November 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Every member of staff involved in the care of my mother provided an excellent level of service. They were always courteous, cheerful and treated my mother with respect. She always looked forward to the visits and enjoyed the general social interaction.
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Current Review Score: 9.8 (9.753)

Overview of Review Score

The Review Score of 9.8 (9.753) out of 10 for Broomfield Care Home Care Services is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.753 for Broomfield Care Home Care Services is calculated as follows: ( (66 Excellents x 5) + (6 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 77 Ratings = 4.753
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Broomfield Care Home Care Services is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Oct 2018

Overall Good

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (3)

Meet the Team (4)

Vicky

Vicky Hall

Job Title: Company Owner and Registered Manager Joined: 2009

Vicky Hall, the owner of Broomfield Care, has over 20 years of experience at the sharp end of care. She has provided care and support in a variety of different roles, from working with vulnerable adults and children in care to working in care homes for the elderly and for people with learning disabilities.


Vicky established Broomfield Care at the beginning of 2008. Shortly before this her Grandmother had become older and needed additional support. However, when Vicky tried to organise home care for her, she couldn’t find a company that matched up to her high expectations of quality care, delivered by dedicated and committed staff.


Vicky then decided to set up her own business providing care for others at the level she believed everyone was entitled to. She named the company after the hamlet her Grandmother had lived in, Broomfield in Kent.


At Broomfield Care, Vicky is supported by a hand-picked team of dedicated, committed and highly-skilled professionals.

Sarah

Sarah Cooper

Job Title: Care Manager Joined: 2020

I am Sarah and I am the Care Manager for Broomfield Care. I have been working in the care sector since 2009 and have experience in many aspects of healthcare such as Dementia Care, End of Life care, Complex care needs, Acquired Brain Injury, Cancer and life-limiting illness treatment and Elderly care. I am passionate about working with people to increase independence and enable people to remain in their own homes for as long as they can!

Charlotte

Charlotte Greener

Job Title: Deputy Manager Joined: 2021

I joined Broomfield Care last year but the welcoming spirit of the team here makes you feel like part of the furniture!

I have been working within the care sector since I left school at 18 with particular experience working with
Dementia, End of Life and Elderly Care. In between this increasing my business knowledge within the recruitment sector


I love the vast variety of people we interact with on a day to day basis making no one day the same! I find myself emotionally invested in the brilliant care that I have observed Broomfield Care provide, promoting person-centred care and independence within one home.


In the near future, I am looking forward to supporting the business in both the community and within the office to spread more Broomfield magic around Gloucestershire ??"

Sue

Sue Hocking

Job Title: Support Worker Joined: 2012

I have vast experience with working with the elderly from palliative care to re-enablement with Gloucestershire County Council.
I now work full time for Broomfield Care where I can use my experience and training.
I really enjoy working at Broomfield care due to the variety of service users and love the role of helping people.

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